damaged my rim after 4 wasted visits
From: Carlton Moore, CM November 5, 2023. To: Daniel Krauss, Vice President, Mavis Tire & Brakes Re: Lack of Customer Service (Tire & Rim Damage) 2019 BMW 530i Mavis Tire & Brakes #865 4385 Ogeechee Road Savannah, GA, 31405 I am writing this letter regarding my most recent experience with Mavis Tire & Brakes. It is not often that I find myself...
Very poor service
I came in Mavis with an Appointment for 9:00 a.m. I waited up until 10:15 a.m.? I was told that they was short staff to the point that the mechanics was still working on the same cars from Friday that they did not get to finish due to short staff. So I made another appointment for Sunday @ 9:00 a.m. again, it is now approximately 9:38 a.m. and my car i...
Read full complaintTerrible oil change and customer service
Got my wife’s oil changed in her VW Atlas. Two days later there was quite a bit of oil on my garage floor. Called up there and without apologizing the employee just quickly told me to bring it in in the morning. Fast forward to the next morning I bring the car in to get the issue resolved and the manager on duty proceeds to yell at me saying “don’t talk to...
Read full complaintProduct Flaw and service response
10/15/23 Evoluxx tires installed Utica, NY. Invoice [protected]. 10/17/23 tire found flat in AM at Hotel. AAA found leak in stem of right rear tire. Wilkes-Barre Mavis repaired (no charge). Drove to Coconut Creek,FL (home). 10/24/23 drove to Doctor, Left Doctor to go home tire went completly flat on highway. AAA came changed tire. Determined tire got soft and wore out and went flat. Went to Tire King in Pompano Beach said didn't have replacement option (never offered when I bought tires in Utica). Replaced tire at 50% dicount. Tire was put on 9 days ago either the tire was flawed on installed improperly to have these problems. I should have at the very least gotten a new tire at no charge.
Claimed loss: At least $50.20 charged to replace tire. Invoice 0002079Never offered replacement option at time of purchase.No one took responsibilty for flaw or improper installation.Tire lasted nine days!
Desired outcome: $50.20An acknowledgement of responsibility.
Informed of unnecessary brake replacement
RE Somers Point Mavis 1 Bethel Road Somers Point, NJ 08244 When I was informed that the tires were ready to be installed, I received a call from the manager that the rear brakes were almost metal to metal and the front brakes were at 10% usage left. He offered to replace the brakes for $1100.00 but could do it for $931.00 As I was not experiencing any...
Read full complaintExtremely rude and unprofessional
Some of the rudest people and worst customer service I have ever dealt with . We got 3 of our tires changed yesterday 10/23/23 at their other location “tire kingdom” on OBT. Which is about 20 mins from the Daryl Carter location. When we were driving later last night one of the tires blew. Side wall and all. This morning , we figured since we live literally...
Read full complaintRear tire replacement
17 Oct 2023, I've had previous bad experience with Mavis and had sworn never to return but out of convenience I stopped in for 2 rear tires, I specifically ask the rep NOT TO INSPECT my vehicle as that was the nature of my previous bad experience, went across the street to eat, returned to find a guy under my hood and another examining my front passenger...
Read full complaintMisdiagnosed issue
On 9/27/23 took my 2015 Chrysler 200 to Mavis 763 Bethlehem Pike Montgomeryville [protected] for tires need front brakes which was fine. Also asked that they check front end as I heard rattling. Everything per Mavis fine just needed front brakes in addition to tires. Went back 10/2/23 due to rattling in front, advised I needed struts. Which also did not...
Read full complaintHaving to pay for a defective brand new mavis tire.
Purchased on 9/25/2023, 4 Brand New Mavis All Season Highway Tour tires and also had rear brakes replaced. Spent $1279.00 for this service. I also, included in this bill, purchased a 4-tire extended warranty on tires.
On 10/04/2023, I found 1 tire losing air, which alerted my cars low tire warning system, while on the road. quickly filled tire back up and was just able to get it back to same shop where I purchased them. Both manager and service tech. remembered me from 9/25 and quickly determined that the tire was defective. Manager said they would replace tire, but I would still need to pay for Labor, new Warranty for tire, and other incidentals, coming out to $55.00.
ST: 0301 WO: [protected] INV: [protected] $1279.50
ST: 0301 WO: [protected] INV: [protected] $158.36
Andrew Introne
Cell#[protected]
[protected]@aol.com
Desired outcome: I would like a refund of the $55.00. Had tire for 9 days, I am now hoping the other tires will not have this same defect. I had other services done and spent money at Mavis.
Computerized wheel Alignment on 09/02/2023
I brought my jeep to mavis located at
33Parker Avenue
Poughkeepsie NY 12601
I arrived at 8am to have shocks installed that I purchased from Advanced auto . I waited until the jeep was done. At 11:00 I was told that the jeep was done and paid for the service.
It was along time by the test drive was done after I paid . I was then told that the job wasn't done . By 3:00 I was able to drive away.
Yesterday the passage side tyrod came out as I was coming from physical therapy to pick up my son from his group meeting.
I lost all Steering and had to call a tow truck. I was shocked when I called the shop and I was told ."if I can't get it to them by myself they couldn't help me .
Desired outcome: I will not go to Mavis for the warranty for any reason. This was a very dangerous situation. For the store to even consider me to crash in the curb on the street and not have any concerns about my family safety.
Service Ripoff
Mavis Discount Tire
291 East Hanover Ave
Morristown NJ 07960
On September 18, i bumped a truck that had a hitch going in into my front end causing radiator fluid to pour out. Mavis did a "repair that cost me
$2526.73. When I picked up my car on September 21, fluid again poured out, whereupon I had it towed to Audi Mendham NJ, where THAT repair cost me cost me $3633.85 while it was expertly fixed.
Desired outcome: Refund of so-called "repair"
Wheel alignment and new tire purchases
On 10/4 went to Mavis tire location to purchase wheel alignment and new tires. The wheel alignment was not done on my car and tires that were installed were old not new. Store clerk omitted service was done as purchased. I have reported this incident to Mavis customer service and the regional manager. I'm very disappointed that this occurred requires further investigation. Details of incident are below:
Customer inquiry ref# 853559
Invoice # 1055-[protected]
Work order# [protected]
Invoice date: 10/4/23
Store location: Calumet city, IL
Zip: 60409
Desired outcome: Apology letter, tire purchase refund or store credit.
Services/work not completed, unauthorized charges, employee dishonesty
It's taken me 1 week to gather up the strength to write a complaint, just the thought of having to re-live this experience makes me physically ill. You would've thought after a horrible experience in the Beacon location a year or so back when they charged me for a new tire and sent me on my way with the same tire that was damaged, i'd steer clear from thi...
Tires and the manager
We bought tires from Mavis yesterday and they installed them for us. They stained my car from the inside, on both sides, as if they stained the interior with greasy oil on BOTH SIDES. When I showed them, the manager said that it was nothing to worry about, you need to be positive, and with his dirty rag he wiped the inside of the interior, leaving even...
Inappropriate service and behavior by mavis discount tire employees
Hello, this is my second email to you. My first was 5 days ago and no one has responded to me. Once again, I'd like to speak with someone in management/administration regarding the conduct of a Mavis employee. I had my car inspected at Mavis in PA, passed my inspection and received my sticker, but was told that I would have to purchase 1 new fog light len...
Read full complaintun needed front end alignment
I am writing to express my dissatisfaction with the recent service I received at your establishment. On September 13, 2923], I brought my 2011 Mercedes GLK vehicle to your shop in Shreveport, La because my car was pulling to the right. I specifically informed them of the issue. Unfortunately, my experience has left me with several concerns regarding the...
Read full complaintMavis Hanover NJ radiator repair
Had a radiator repair after an accident, as I'm leaving, the air bag alarm went off, technician & manager told me they fixed the problem (radiator) & it was now my problem. This alarm wasn't going off when I came in, yet they were fine with me leaving with an alarm screeching. But then I started leaking coolant & overheating (so much for that $2500 repair!). So I had it towed to a dealer which I should have in the first place! Avoid Mavis Hanover!
Wheel alignment
Hello Corporate, I want to inform to you a complaint and concern from your Pawling NY branch. I took my daughters car to get a wheel alignment on a Saturday with an appointment. I dropped off the car and went to the auto parts store to waste time while the car was being services, when I get back to Mavis I see my daughters car parked outside so I tell my...
Read full complaintOil change
I called the Mavis Tire in Royersford Pa [protected] and asked if they could do an oil change if I waited for it? I mentioned it has to be Pennzoil Full synthetic for the warranty on my Hemi motor. I did exactly that and showed up around 3:15. I could hear rap music as soon as drove into the parking lot. It was that loud and still that loud in the...
Read full complaintTire rebate - failure of location to provide necessary information
I purchased 4 rebate eligible tires on 9/15/23 from the Melvin's Tire location in Smithfield RI location. I dealt with a gentleman by the name of Steve. At time of payment I asked Steve about information to be used to submit the rebate request (website, etc). Zero written documentation was provided to me, other than to go online to Goodyear to submit the...
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