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Safelite AutoGlass Customer Care Service

Safelite Group, Inc.

7400 Safelite Way
United States - 43235

Customer Support Phone Numbers

2231 Schrock Road,
Columbus, OH 43229

2080 West Chandler Blvd.
Chandler, AZ 85224

Safelite AutoGlass Complaints & Reviews

Safelite AutoGlass / Improper installation of an auto glass.

Khristina Guillory on Sep 14, 2017
Service tech came from your Beaumont Texas office. The only one more incompetent than him would be his supervisor Robin. Installed windshield in my Ford F-350 incorrectly and flooded my truck. First installation 7-15-17. 2nd installation 7-19-17. Then they towed my truck to Bolton Ford in...

Safelite AutoGlass / the fact that I didn't get service!

Rose White4 on Sep 2, 2017
Your tech is M.I.A. and it's a holiday weekend, well past the time that he was scheduled to arrive and not so much as a phone call. I am livid to say the least however, I now see from previous reviews that this is a ongoing issue with your company. This is below even the worst of service...

Safelite AutoGlass / windshield replacement

Dena Campbell on Aug 12, 2017
Safelight has incorrectly purchased the wrong windshields for my car make twice. On today's visit, after a second attempt of putting the wrong windshield in my car, they determined they would AGAIN need to reorder (an estimate of 4 days) and when putting my old cracked windshield back in...

Safelite AutoGlass / windshield replacement

Oksana Anderson on Jun 23, 2017
I had a very difficult time working with Safelight. During my windshield replacement, I ran into many inconvenient and unprofessional experiences. Here is the outline of the problems: -Firstly, the reason I had to replace my windshield was due to a seal of a small crack I had over a year ago...

Safelite AutoGlass / cracked window

Kevin Howard on May 20, 2017
Today 5/20/2017 I hired safelite window to repair my wife's window in which had 2 chips. The repair tech told me that very rare but like 1 out of a hundred it happens and he had one just a few days ago so he would be good for at least another 75 repairs. I walked into this day with only...

Safelite AutoGlass / Lifetime Warranty

Eric Chesna on Feb 20, 2016
Putting in a glass is one thing for a review, but how about honoring their warranty ? The warranty is nothing but an Advertising Scam. There is no warranty. After scheduling a warranty replacement, and having to wait 2 weeks for an appointment on my day off. My dealings with the employee...

Safelite Auto Glass / Windshield

No safelite on Dec 5, 2015
I am a former customer in Richmond, va. After having a little problem with them on my last car I just tried them again for mobile service. Waited 4 hours they didn't show. Response was you must have logged in and caused a web cancel. Huh? The email the night before said we will be there!...

Safelite AutoGlass / They didn't listen to me and repair my car within 4 weeks

Reviewer87933 on Sep 27, 2015
When I called to the company Safelite Autoglass, I asked them if it was possible to make the repair and restoration of the car within couple of days. The rep told me that it was ok and he advised me to come today, because they didn’t have a lot of work. But they have started work 4 weeks ago...

Safelite Auto Glass / Bogus &Lifetime& warranty

hgstar on Apr 23, 2015
I've purchased five windshields from "Safelite" auto glass over the past 10 years. We have a lot of sand and these windshields get pitted. They boast about their "lifetime warranty." DON"T BELIEVE IT. The first time I needed it, I was rudely told by "Miguel" the manager of the Palm...

Safelite Auto Glass / Appear to lie to void warranty

McLovin3533 on Aug 18, 2014
I had my windshield replaced by Safelite via a comprehensive claim on my auto insurance due to a small chip caused by an object from the road.Less than two months later, I noticed a small linear crack descending from the top center of the new windshield. Nothing new had struck the windshield. When...

Safelite / defective chip repair

DeannaP on Jun 12, 2014
Not impressed. I know that with every time they fill a chip there is a chance of it spreading, but this is ridiculous. I brought my car in to get two little chips fixed and they found another one that was also small. They’d fixed two of them with no problems, when the tech walked...

Safelite Glass Repair / Slow, unprofessional services

Rafinz on Mar 29, 2014
I wasn’t satisfied with the services of the company Safelite Glass Repair. I needed some help and contacted the customer services. I spoke with the lady, but she was so slow and told to come to their office and fill required forms. After that she couldn’t tell at what time, a...

Safelite / Windshield cracked

Shenita Ester on Mar 14, 2014
I was initially referred to Safelite Auto glass through my insurance company. Safelite comes out, takes out my windshield and proceeds to tell me that because there was "rust" at the top he couldn't put my new one in and that I had to have it towed to a body shop to get the rust...

Safelite Auto Glass / Repair of chip in car windshield

Vel Hobbs on Aug 22, 2013
The chip in my windshield was very small - a chip approximately the size of the writing end of a ballpoint pen and no more than 1/4" to less than 1/2" split on each side from Friday when incident occurred until Tuesday, 08/13, when Austin Fields Work Order #: 01815-72239 came to my work...

Safelite Auto Glass / Safelite auto glass- Glass does not fit, Leaks and Vibrates while driving and also no tint as ordered

ricktson on Jun 2, 2013
On 05/27/2013 we contacted our insurance company in reference for a glass replacement for our vehicle, Our insurance informed us they only cover windshields so we would have to pay out of pocket and they put us in contact with Safelite Auto Glass Solutions so we can make a appointment for...

Safelite Auto Glass / damage to vehicle

seacow on May 6, 2013
Brought vehicle in for a windshield replacement, have a $10, 000 paint job, asked them to be sure to cover hood when replacing, never covered hood, damaged clear coat and are refusing to do anything about it. Spoke with Dan Spriet, GM and he said they could not have caused damage because hood was NOT dented where damaged!!

Safelite Auto Glass / scratched my truck

winnyscapes on Apr 2, 2013
I had safelite install a new windsheild in my truck which I was not there because I had to work. Later that day when I returned to my truck I noticed on the corner of my bumper was scratched knowing that it was done by there technition because my truck was parked on my front yard. I called...

Safelite Auto Glass / Failure to honor Warranty

Johnrb61 on Mar 15, 2013
When pulling out of my driveway a small 6 inch crack developed in my windshield that SafeLite had previously replaced. Without going into all of the poor communications and lack of proper responses from Safelite – they basically declined to replace under their “National Life...

Safelite Auto Glass / Repair results

Stu K on Sep 19, 2012
I got a chip in my windshield on my 2005 Mini Cooper S (9/17/12) and called Safelite, as the company I normally use for this type of thing went out of business. They were very efficient in addressing my insurance and making an appointment. The service tech called and arrived as scheduled...

Safelite Auto Glass / Poor customer service

K Elder on Aug 30, 2012
On the 14th of August I had my windshield resealed at the Safelite located in Fairfield Ohio. On the following Saturday the 18th I noticed cracks in the plastic cowl underneath windshield that were not present before the work was preformed. I am aware that Safelite does a pre-work inspection...

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