Mavis Discount Tire
reviews and complaints

This complaint is related to Mavis shop at 5444 Little Road, New Port Richey, FL 34655. My Daughter placed an order online (order # 37571) to replace rear tires on 2014 Passat SE on 9/27/2021. While at the shop they offered to perform an Alignment and my Daughter informed them we had an Alignment performed about a month ago, but she said they could check.

So after the install of rear tires, which did not match what was originally placed in the order (#37571). They informed my Daughter based on their Alignment check the "Alignment is way off", actual quote from finalized invoice/receipt received. They also said they normally charge $75 for Alignment, but we can do it for $50.

We took the car back to the shop (on 9/29) where the alignment was performed about a month ago (August 2021), and based on their Alignment check there was nothing wrong with the Alignment.

I feel like this shop (where we have purchased tires before) tried to take advantage of my Daughter by offering a service that was not necessary and would probably not even occur, not to mention the fact they put on tires that did not match was ordered.

I have the Alignment print-outs from Mavis shop and other shop, as well as Mavis invoice if needed. Invoice number from Mavis shop in question is [protected]. My email address is [protected]@yahoo.com.

I took my car in to get four new tires, oilchange, new breaks, struttes. Getting work done on it and getting it ready for winter. The shop was informed, what ever needs to be done on it fix. But definaly call me before fixing anything call and let me no. The only thing i felt was wrong with the car, the sterning wheel will vibrate if i go over 50 mph. Please take a look at that as well. They hd the car for a few days. Was told to come pick up the car, the only thing ive noticed the wheel was still vibrating. A few after having the car it broke down on the expressway, it just cut off and wouldnt turn back on, got it towed back to mavis. I told the the wheel is still vibrating, which in my opionon they didnt balanced my brand new tires, when they put them back on . So once they finally balanced my tires, one of the machanics took it for a test drive said the check engine light is now on. Which it was not on when i turned the car in every since i had the truck my check engine light was never on. They imformed me there is nothing the can do to fix my truck they think it maybe the engine, for me to take it to ammco transmission on sheridan another big mistake. I took the truck for another opionon on whats wrong with my truck. When the oil change was done mavis put way to much oil in my truck and it messed up the whole engine. I want a new engine put in the truck and not to have to pay for labor. Or i paid $1600 to gey the truck fixed to now not having a truck at all. Its so not fair .
My name is karen turner
[protected] is my number
to be honest i rather have the truck fixed, i am a little nervous having mavis fix my truck but i do need a car for work. And they should pay for a rental while its down

My wife had ordered tires and they were shipped to Mavis in Austell on east west connector she was told to be here at 12:00we were at 11:30 we waited 4 hour for tires to be in stalled on her car no body know anything about what they are doing .this is not right for us to wait thing long for this service I will NOT be coming back to this store and I will not be recommending the place to anyone .I'm am very displeased with the service.on a scale from 1 to 10 I give a 1.very dissatisfied.

Hello my name is Phineas Johnson. I made a appointment with Mavis tires in Columbus Georgia on Auburn Avenue for 8 o'clock today (September 18.) When I made the appointment I asked for a quote for a oil change on a 2014 Fiat 500 L. I was told by an employee for Mavis that the price would be $39.99. I told the employee that I had a discount coupon for $10 off which made the service $29.99. When I arrived this morning for the appointment I was told that the information I received was incorrect. And I was question where did I receive the information for the price for the service. I explain to the store manager that one of the Mavis employees quoted it to me over the phone. And he rudely responded to me by saying I didn't speak to him or anyone at that store so he couldn't confirm it. But the employee that took my keys for the service this morning showed me a Receipt that it was in the computer for my car model and year and the price for 29.99. The store manager then told me he would not be able to do the oil change and tire rotation for 2999 it will cost me $125 and it will take another hour and a half after waiting two hours from having an appointment. The store manager did not try to compensate for the mishap and he didn't seem concerned about my issue with the miss information that was communicated to me from Mavis tire. I have spent hundreds of dollars with Mavis on my cars and I thought that the way it was handled was unprofessional and it was false advertisement. I will no longer have my vehicle service at your company. I would like for you to take a look at the quote in your system the name under the quote is Lorene Peterson 2014 Fiat 500 L address 3357 Melrose Dr., Columbus, GA area code 31906 phone number [protected] and you will see that I was quoted $29.99.

We bought four brand new tires one year ago and found a nail in one tire. We went to Mavis and they responded that we would be paying 71% of the full price of the tire. 2 1/2 hours later the tire was installed. The people are incredibly rude, unprofessional, slow and not willing to help in anyway. We asked if there was a discount on the tire and they said no.
Since we had such a bad experience the first time when we bought the tires a year ago, we are very skeptical about the installation and safety of this tire. The first time was the worst experience I've ever had at a tire store. They not only ordered the wrong tires and installed them but after we realize there was a horrible noise coming out of the car, we brought it back to find out they put the wrong tires on which caused damage. Here we are again and I'm worried that there's going to be issues. The only reason we went back was because there was a warranty.

Went to the location on [protected] to have a new tire put on. Was there for 4 1/2 hours with my car sitting in the same place only to have someone who came a hour after have their vehicle pull to the back. The service guy didn't care when I spoke with him. Took my keys and went to another tire company. Would never recommend anyone to go to that location. Very unprofessional

Attached is 2 receipts. The first is where I paid for lifetime balance on tires I purchased. When I returned for balance I was told my wheels were bent and the tires could not be balanced. The second is where I took the tires to another tire shop and watched them balance the tires. NO wheels were bent. Less than 5 Oz. of weight was added/ tire.

Sept 3, 2021, Worst experience. Waited 4 hours for brake pad/rotor installation. Car finally delivered but with clicking noise in brakes. Back to the lift "to fix a bent tab." Second delivery and parking brake would not hold. Back to the lift where Tech using a long bar for some sort of adjustment. A simple job like this taking 4 hours makes me think Tech was incompetent or needs to go back to Brakes 10l. Called your Customer Svc to go through long menu of contacts and finally got a person who told me Regional Mgr would be in touch. Nothing. Was told I would get military discount. Nothing. I am now concerned work was done correctly.
Will have serious thoughts of dealing with Mavis for the future.
Tony Martinez
Email: [protected]@comcast.net TEL; [protected]

I bought tires online by Goodyear and installation in mavis of Lodi New Jersey on April 12 2021.
Today I left on the location upon mentioned one tire because it has leaking air from the tpms . So the front desk called Joe charge me almost 25 dollars for instal a rubber valve because my tpms was damage he said.
As a customer I found totally expensive and unprofessional charge this amount for a rubber valve . I'm former of Firestone and I never seen charge a customer for replace a simple rubber valve when the tpms is damage and customer refuse to buy a tpms sensor .
Elmer paredes [protected]
[protected]@hotmail.com

Hi my name is Rachel Welborn. On Friday August 13th my husband went to a Mavis and was told we needed two new tires. He did on Monday tire was on. We went to the same Mavis. They said to replace two other tires light still 4 guys were working there no one knew how to turn the light off. That is their job. What are you going to do! Rachel Welborn

On 8/4/21 into the Mavis store spoke with Jay told him I was interested in purchasing tires he said he was busy I left the store. I was making phone calls and other arrangements in the parking lot Jay came outside and then stated he can help me. I then showed him my 17" rims and asked him if the rims would fit my 2011 Jeep Liberty he opened my car door looked at the numbers and said yes of course. I repeated to him several times if he was sure if not I would not purchase tires. When they went to place the tires on my car he stated the tires did not fit. I needed a spacer or an adapter to place on my wheel and they did not sell at Mavis.. Jay then took my phone searched on Amazon for a wheel spacer which cost me an extra $98.00. The spacer came the following day so I went to the store and Casey stated that the piece Jay told me to purchase was the wrong piece and that it wouldn't pass inspection anyway. So at this point I told Casey I wanted a refund he said no problem however it was pass 5pm and he couldn't process refunds and I should come back the following day. I called the manager Dave to make him aware of my situation and he told me I can't get a refund. So not only did they sell me tires that don't fit my vehicle they don't even know what piece I need to purchase and the piece Jay told me to purchase wouldn't even have passes inspection which blows my mind because they do inspections at this location everyday. Dave was supposed to call me back and never did and now I'm stuck with tires that I can't use. Everyone was very rude and unprofessional and at this point I will make sure everyone I know will never go to Mavis tires ever again.

In May 2020 I purchased a set of tires for my car along with an alignment. Every other month, I would faithfully take my car to Mavis Tire Union City, GA for rotation and balance. Not one time was I ever told my tires weren't wearing properly or that "cupping" was developing; NOT ONE TIME! When I took my car to Mavis Union City on 8/1/21 for rotation and balance I was then told by JAY, Asst Manager he wasn't able to perform the rotation and balance because of "cupping". Again, I was NEVER told my tires weren't wearing properly until 8/1/21. This JAY person wasn't helpful at all and was totally unconcerned. He only recommended I contact the customer service number to have a regional manager to call me back. Well on 8/2/21 the Reg Mgr called. I was sent to another store, 25 miles out of my way only to hear I needed new tires. So I'm having to spend an additional $280 for two new tires and an alignment! Word to the wise... DO NOT PURCHASE ANYTHING FROM MAVIS TIRE!. Don't trust them!

I went to Mavis tires on June 19 for my car inspection and to get my back brakes replace. I was driving my car for a month after this and i did not know that my brakes were no install correctly. All the light came on my car and when I took it to Honda for repair that when they told me my car was unsafe to drive. There notes on my car was as follow. "Upon inspection found left rear electric caliper loose, also notices rear brakes pads with aftermarket pads reducing braking ability uneven pad wear reducing braking abnormal noise and mutiple lights. When i explain the situation to the Mavis location they act like they could not help me and i needed to bring the car in even thru i told them that i could not and that the car would need to be tow and they could not give me a a straight answer weather or not they could reimburse me. I call the customer services twice and the regional manager has yet to give me a call back which show that they could care less. I loss 2 days of work and i had to pay triple to get my car correctly repair. I will attach my document from Honda showing all of this.

The Mavis Discount Tire on Montauk Highway in Lindenhurst, NY is dreadful. I had an 8 am appointment. No one worker showed up until 8:45 he then immediately left claiming he forgot his tool box 5 people are waiting absolutely no service. The have a woman from another store covering. It is grossly mismanaged, clearly unreliable and a place where making an appointment is a waste of time.absolutely horrible Mavis Center. How do you have a job showing up an hour late with 5 people waiting?

I spent $600 at Dawsonville ga Mavis tire. It took them over 4 hours to put the tires on my daughter's car. After finally getting her car she drives 5 minutes up the road tire goes flat. My wife calls Kevin answers phone wife tells him situation he proceeds to tell her he doesn't care if my daughter is sitting on the side of the road and it took so long because it's a hot day. Then he hangs up on my wife. This is the first time and last time I will ever use Mavis. You are a joke. Can't handle heat get out of the fire

I made an appointment online and had picked the tires I wanted and they were in stock, but when I got to Mavis, the young lady said they were no longer selling the tires I had reserved because of a defect. Now mind you I made the appointment 3 days earlier and if there was a problem with it I should have been notified, but someone did call to confirm my appointment, and nothing was said about those tires. They wanted to sell me some other tires at a much higher price(commission). I know NTB is a part of Mavis and I have bought several sets of tires from there, I think this is some tactic to up sale, well I wasted my time and then on Monday they send and email about rescheduling my appointment, no I don't want to make one and this happens again they tell me something else about the tires I picked .If you no longer use certain tires for some reason I should not have been able to pick them.