Mavis Discount Tire
reviews and complaints

On 11/8/22 I was having four tires installed at the Mavis tire store in Camp Hill Pa located by the Capital City Mall. I was only in the have tires installed that were ordered from "Tire Buyer". While waiting I was advised that I was going to need all new brake pads and rotors plus struts.

Knowing for a fact that all this has already been done in the spring.

The total for everything would have been over $2600.00 With this being said if I would have been someone who didn't know any better I could have paid for something that I didn't need. Needless to say I already have told many of my friends of what has taken place here. Word of mouth is a big part of business and I just opened a Mavis Credit Card thinking I would use them in the future.

This will not be happening.

Tire Buyer has also been advised of what took place

I had work done to my 2007 Honda Accord Back brakes the mechanic put on My new Rotors and pads Wheel bearing hubs on both sides rear front sway bars now my issue is days later my brakes making a noise in the rear i took it back numerous times until 11/07/22 they took the tires and show me the problem the back rear driver side the rotor is warp the mechanics show me because of the calipers no go Now my and issue is the first fix the when the mechanic put the parts on he should of told me i need new calipers so now i have to buy new Rotors again because he didn't diagnose that i needed calipers at first. This happen at the Ossining Mavis. Im a Loyal customer and i think this should be fix.

I have been a long-time customer and have written about my past positive experiences before on yelp but right now I have nothing positive to say. the supervisor Jordan at the freeport location was rude and highly condescending. last week I took my car in for a simple oil change. I notice after the oil changed. I saw oil on the ground where I parked my car. Today I took my car back and Jordan's reaction was not only unprofessional and uncalled for, but his condensing remark also caused me to make a call to cooperate office and file a complaint.

DATE OF SERVICE NOV 1, 2022 - oil change, invoice #[protected]

1. No one left a message that my car oil change was completed. I called Nov 1st at 5:55 pm and the Mavis store representative said he called 2 times once the oil change was done but it stopped ringing after the 2nd chime - that's not the truth because my cell wrong fine.

2. Mavis employee said he would wait for me until 6:10 pm to pick up car but no one was present at Mavis when I arrived at 6:05 pm so I could not pick up my car until the next day. Major waste of time and I really needed my car

3. There was no oil change sticker on inside of my car noting when my car is due for the next oil change - so I'm unsure if an oil change was ever done

4. The receipt notes my current odometer milage as 25,000 miles but my car had 31,000 miles - so I'm unsure if an oil change was ever done on my car

Car was towed to Yonkers Mavis on 10/20/22 with flat tire.

Tow truck driver took pictures of car after drop off, which he sent me.

Car was picked up on 10/21/22. Car had body damage on passenger side rear, fender including tail light and bumper. Photos were taken. Store manager Josh, was notified. Regional manager, Luis was informed. Before and after photos were sent to Luis. Luis said he would call me back after reviewing camera footage. Still waiting for his call. I will get auto body estimate and expect Mavis to cover damages.

My contact info:

Adam Abramowitz

[protected]

[protected]@wardplumb.com

26 September 2022

To whom it may concern:

On 20 September 2022 at 7:53 pm, I received a call from an individual that stated he worked for Mavis. James Thompson was his name. He started talking about me having relations with other men in the military. He also stated that I could have sucked off some men to earn the money Mavis owed me.

I hung up and they called back twice.

See call log

Tharis Word

I got my brakes and rotors replaced less than 3 weeks ago and while driving the front caliper fell off locking the brake up. I had to tow it 40 miles to the Mavis that did the work and they tried to blame it on something hitting it. The bolt sheared off, which means it was damaged being put back on. There is no way that something could hit the bolt and shear it off where it is located without a lot of other damage. They either cross threaded the bolt or tightened it too tight causing it to weaken and shear off. It damaged the caliper and sliced the brake line causing the brake fluid to leak out. They charged me $450 to repair something they caused.

On 09/14/2022 we took our car Acura TL to get service, one of the service advisor called and said that the car was not serviceable, and for us to come and pick it up. When we got there to pick up the car, the service advisor (young man) said another mechanic looked at it and he can repair it. So we left and they repaired it. When we picked up the car, a older mechanic said that we should have not got the car fix and to trade it as soon as possible.

Today 10/24/2022 I was filing my MAVIS RECEIPT, I notice that the office put a comment on the receipt that said " This vehicle is not safe. Customer was shown damages to subframe, subframe has signs of degregation, Bending, Loss due to Road Damage. Customer insisted we do control Arms, mechanic also voice concern about damages to car and had issues removing and installing control Arms". We did not insist to fixed the car, we went to pick it up and was told that it was okay to fix it. We would have never had this car fixed if it was told to us unrepairable. My son drives this car, he life is very important to us. The comments are a complete LIE. I have several cars that I have taken to MAVIS. For the last 4 months, I have spent over 6000.00 dollars for my cars and this is the thanks that Mavis gave me.

I had four tires installed on the 24th at that location and noticed my driver's seat was burned at that visit. I expressed my concern to "John Little" at the time I picked up my car. On Sept 26th I was in your Riverview location located at: 13110 US Hwy 301, Riverview, Fl. Then on the 26th I brought my Mercedes E-350 back in for an alignment. When I picked up my car, I noticed the damage to my front right bumper next to the tire well. I reported the damage to your customer service representative and sent out an email to the email provided. [protected]@mavistire.com. To this date no-one has called or responded to my claim.

I have filed a claim with USAA to get my car repaired and will move forward in doing so. I am greatly disappointed in the lack of customer care and integrity this company is demonstrating. I was a customer of Kaufman Tires for years and trusted them to be honest and possess strong moral principles in their business practices. Their culture was something to be followed in your business practices and mirror their business principles. If my car was damaged and the crew at this facility is covering it up, I will not be the only customer dissatisfied. When I reported this incident to the manager John Little, he indicated that you have cameras in the bays and if in fact my car was damaged, we could see this. I requested to see the camera footage and was told it is stored in corporate. I am requesting to see this footage of my service. I can be contacted at [protected] to discuss a solution.

My girlfriend (Cynthia Cordell) took her car to your facility in Dickson city pa for a clunk noise in her steering on her 08 Pontiac G6 garage kept with 18K mile on it, on 10 6 22 8:00 am est. When we arrived and explained the situation to them 3 mechanics came outside and proceeded to find the problem. They informed us it was the front struts and told us will be ready in appx 2 hours. We returned and paid bill for $995.50, as we took car we noticed the clunk was worse. We turned back and told them it's worse!... They said okay we'll take it back and see if we can find what it is...we left and they called us back 2 hours later and said it was the axel shaft and we should replace both sides, we agreed and then they said it would be $1266.70 to fix. We replied is that the problem, they assured us it was. We left the car there and told to contact us when done...after a few hours we called and was told it would be appx 2 more hours...4 hours later we called to see what progress was and was told we now needed 2 control arm and brake hose and was told they are awaiting parts from Wilkes Barre store.. 2 hours later we phoned again and was told they did not get parts yet...another 2 hours went by and now was appx 6 or 7 pm called again and was told they had to go to a local parts store and get parts and we will have the car back by closing 8:30 pm at 8:45 we called back and was told the car would not be ready till next day by noon. We arrived at noon and was told they were finishing up and will be ready in appx 2 hours. We told them to call when done...they called us back at 1 pm and told us it's done. When we arrived I asked to take it for a drive and was handed the keys... I started the vehicle and immediately felt the clunk was worse. Now I called regional manager and was told he was at the facility, when I confronted him he said, we did all we can do and it was fixed, I told him take it for a ride and see what I told him it's worse...He and an associate (manager or ?) took it for a ride and we were told we can't ride with them...they came back 15 minutes later and said again we did what we had to do and they don't have the proper diagnostics for said problem. I replied well then I'm not paying the extra and the argument got heated and was told I was being rude, I never raised my voice or was diligent to them and asked what can be done? They told us to come inside and see what can be done...They offered to drop the labor charge and just pay for new parts or they can put on old parts (ridiculous) and call it even...My girlfriend decided to just pay for the parts and we'll be done with this...they also apologized for the situation and told us at least you have a new front end and to take it to a dealer and have it diagnosed and bring it back they will fix it...(I thought is this a joke?) I then took the old parts to another mechanic (2 of them) and was told there was really nothing wrong with said parts...and all it really needed was a universal in the steering column...total rip off of $1530.48 Disgusted by all of this how we were taken Advantage of ...Have copies of receipts and parts if wanted...

Saturday, October 15. I had a reservation at 11am. This was my 2nd time making a reservation to have a tire replaced. On Sunday, October 9, I had a 12pm reservation only to arrive and be told there were no techs.

I immediately went home and made a reservation for Saturday, October 15. My appointment was 11am. An african american couple came in after me. Three hour later the couple that came in after me, their tire was being replaced.

I went to the counter and inquired why was it that the couple that came in after me their tire was being replaced when I was there first. The manager then went to look at the service tickets , found mine and moved it to the top. Four hours later I finally had my new tire.

That is no way to treat a customer.

The Brookhaven Mavis really needs to work on their customer service and time management.

I will not go back to Mavis. You have lost my business.

Purchased four new tires on October 15, 2022. The statement included "Extended Warranty By Tread Depth" for $147.96. I told the manager that I did not want the extended warranty and requested a credit to my charge card. He told me that had to be approved by the home office. After two visits to the store in Wimauma, Florida, I have not received the refund.

My car began overheating. When I checked the coolant reservoir the cap was loose. I didn’t have any more coolant and had to get the car towed. I called Mavis to see if they worked on coolant systems and was told they do. They proceeded to put a “new reservoir” on the car but it started leaking at the same supposedly newly replaced reservoir. I’m not from this area and was driving through. I’ve been stranded in Bordentown since Friday.

On September 29,2022, Mavis tires and Brakes in Vernon Hills replaced all four tires for my 2015 Nissan Versa. When ready, I drove out and went on the highway to get back home. Once my car reached the speed of 45 miles per hour, the steering wheel and car started shaking very bad. I lowered my speed to 40 miles per hour and the shaking stopped called Mavis again and explained what was going on. The host told me to bring back the car to check it.He made a comment, which at the time I did not understand. He said not to worry and most likely a clip might have broken off from the lift or the drop. The next day, Sept 30 I went back. The tech came up front, took the keys and said that they will re balance the tires Once done I drove back home, and car was not shaking. I parked in front of my garage and noticed a tiny drip from the driver side. I thought it was from the AC, so I did not make much of it.The next morning October 1, a huge oil spot was by the driver's side about 10 " from the tire. I called them again and told me to bring the car back, I brought the car back on Oct 2 and dropped it off. The host called me and said all the transmition fluid is gone and I need to tow the car to a transmition repair shop. He claimed that they had nothing to do with the damage. The car is still there. I google the situation and find out that if a car is lifted too fast or dropped can damage the transmition.Also if they did not put the lift on the right spot, the transition can get damaged. It was definitely the mechanics mishandling the lift or negligent where he places the bars for the lift

My check engine light came on went to your store at 2701 Tyrone BLVD Saint Petersburg FLA. after a lot of money spent there. Light came back on. Took it back found more problems. Ok with that. What I'm upset with is the following.

1 They told me my battery was not at peak service, i told them i would take care of that. They put one in anyway. 2 they did a terrible job. copper wire is exposed no cap on terminals. Bad job. I have expensive wheels so i have locking lug nuts. My key for same is located in my center conceal. They did not call or ask me where it was. They broke it off and charged me for a new lug nut. Now i have to break the rest and buy a new set. 3 They never kept me in formed about status of my truck. total time four days without my truck. 4 After 3,601.00, my check engine light is on again. Now this is the second E-Mail I've sent.

I ordered tires and scheduled an appointment through Mavis. Upon showing up, first, there wasn't anyone at the front desk and when someone finally inquired about what I needed, I explained that I had an appointment for 4 tires to be mounted and balanced. The attendant looked at me like I was crazy and said that there was no way that he could take care of me. I asked him to call the other store, which was around 15 to 20 minutes away and after speaking with them, they affirmed that they could install my tires but the wait would be about an hour and a half.

I brought my car to the Mavis location in Mount Zion,Georgia start off needing brakes repaired. Then needing a master cylinder, next I needed to replace a brake booster. After receiving the wrong part for the master cylinder for a week straight they got the right part. After I bought the brake booster they still could not fix the car. I towed the car to another location in Stockbridge Georgia which in two weeks they still not could not fix it either. This is after they said they had fixed the car. When I drove it home the tires started to smoke and the brakes began to lock up. The Mechanic told me, when I brought it back, that he knew it would come back on a tow truck.which, till this day means it was my safe to drive and the put me and my family in harms way. Later the mechanic told me, he was not able to fix it because of all the stuff that happened from the previous store and said that they were going to take it to the Honda dealership to pay to get it fixed. After we got to the Honda dealership and after speaking to the regional manager, for several times. He approved and told me that he was going to get it fixed at the dealership. The next day I get a call from the dealership saying that they’re going to have it towed back to the shop they couldn’t repair it at all. Which is not what I asked for. This is still ongoing and I have not had my car since September 1, 2022. This whole time they would not let me have a rental or anything for me to get back-and-forth to work

Saturday, September 17, 2022 @ approximately 3:40pm. There was one (1) customer service man at the front counter & two (2) techs standing in one of the service bay doors. When I went inside & told the man at the service counter I needed a tire repaired, he told me they were booked up & would not be able to do the repair? I have done that work before myself & know the minute amount of time it takes to repair, remount & balance a tire, especially when there are two people standing in sight doing absolutely nothing. Not only did I go elsewhere, I bought a complete set of tires for my vehicle due to the excellent customer service received at the start & knowing those tires only had another 10K miles before needing replacing anyway! Not only did your store lose the repair, if customer service had been what it should, a sale!