Service and it starts from the top
Good evening, I feel like I need to set down and write and tell you about your whole store operations today at your Conyers Store number 686, and store 1012 employee Hunter came to the rescue from that store. but first, let me tell you about the front lady at the Conyers store named Linda. She needs o be the area district manager that lady today was the...
Read full complaintFront end alignment
On 08/05 I went to a Mavis tire branch in Englishtown, NJ to get a front end alignment for my car. I walked into the store and spoke with Fadi and gave him my keys. It took them 2 hours to finally put my car on the alignment machine. After 20 minutes Fadi came and told me I have to replace the tie rods because it was rusted. He wanted to charge me over $600...
Read full complaintDamaged splash shield following strut replacements on 7/16/23.
I am complaining about the terrible service I received at Mavis Tire located at 4135 Stn. Mtn Hwy, Lilburn GA., following my complaint of damage to the engine splash shield. I took my car in on Friday 7/14/23 with the complaint that the car was vibrating on braking. It was determined that the problem was the struts. The 4 struts assembly along the control...
Read full complaintTires and age when mounted.
All new Michelins installed on my Mercedes on Nov 17, 2019. (Mavis ord # 035509) Within 2 years It looked like they were dry rotting, but I continued on. A research on Google indicated that dry rot was being reported on Michelin tires but they were listing it happening after 6 years. After 3 years and 23000 miles the tires were visibly dry rotting through...
Given incorrect information
My 19 Kia Optima had two blowout tires and was towed to Mavis, Hanover, PA. on June 24, 2023. The manager (Dan M.) advised me that the rims were bent and needed to be replaced. He stated that this needed to be completed asap. He also advised me that the alignment of the vehicle was fine. The tires that he put on were not the correct tires but an inexpensive...
Read full complaintRuined transmission instead of changing oil
Hello, I took my 2016 Nissan Altima in for a standard oil change. Upon leaving the store at 1881 Epps Bridge Parkway, Athens, GA 30606, I noticed my transmission acting funny. Around the 50 mph mark—along with going up hill—the transmission would jerk and the RPM's would spike. I ended up having to pull over. I looked under the car and noticed fluid around...
Read full complaintInspection service scheduling
On 8/4/2023 we were scheduled at the Bayshore location on sunrise to have an inspection and tire services done at a set time in the afternoon. I had received confirmation through their online portal for the appointment and was happy that they had availability for that day. However, once we had arrived as scheduled we were then told that they are no longer...
Read full complaintEmission and safety inspection
On a rainy day in December 2022, I took my vehicle for inspection and the result was pass for the emission but failed the safety, the agent stated my shocks were leaking oil. I went on to explain the shocks are six months old and vehicle was driven no more than a dozen times duo to my medical condition, I tried sticking my finger into the shocks and the...
Read full complaintService of all-wheel alignment
I bought 4 new tires (Michelin Defender 08218) on 1/06/23. The mileage on my car at that time was approximately 86,100. The first time it snowed after I bought these tires, the car did not handle well. It would pull. I thought I just needed to get used to these new tires. This problem continued on so I brought back the car 4/05/23 (88,000 mileage) for Mavis to inspect why the car would slip and pull in even a little snow. At that time, they said everything was good, no issue they could find. The problem continued, in July my car slid on wet pavement. I decided to look at the tires. I could see that they were bald on the front outer edges. I took the car back to Mavis (92,172 mileage). They couldn't explain why that happened. I think that my alignment was not done properly, how else could my car have issues from the beginning and have tires worn down to the belt after being driven approximately 6,194 miles. They said the only thing they could do was sell me 2 more tires. I had to buy these tires for safety reasons, but I feel Mavis should have replaced them for free as it was their error that caused this problem.
Desired outcome: I should be reimbursed for the cost of these replacement tires. Although they gave me a good price because I had the warranty. It was their fault that the tires had worn badly since the alignment was not done properly.
Alignment
I purchased new tires under the contract that for the life of the tire I could get unlimited alignments. now that mavis has bought tire kingdom I'm told I have to pay for alignments. after preforming the alignment was when I was told id have to pay. the tire kingdom name is still on the building and the invoice. I went to tire kingdom and fully expected the contract be up helped. I believe I am due my money back as it clearly states in the contract that I have unlimited alignments for the life of my tires. not the life of the business. even such with the name on the building and the invoice you are contractually obligated to fulfill the agreement. I look forward to hearing back from you.
Desired outcome: refund
Tire ordering/installation
I ordered 2 tires for my Audi, and had an appointment for Saturday. When I got to the store I found out that they had only ordered 1 tire. Not only were they rude about they acted like I was the problem. This was my second trip... the tire was supposed to be put in on Tuesday. I have a high pressure job in Birmingham and cannot just drop everything to go to...
Read full complaintMisleading me not honoring quote given
I was quoted 149.99 for a tire which was a price match from Walmart for 130.00 plus the 19.99 balancing fee Chris told me it was 149.99 total and he needed a 25.00 Deposit I asked him if the tire was in stock he replied YES I gave him the deposit and scheduled a appointment for next day at 12 pm I got there and waited I asked how much longer the lady said...
Read full complaintCustomer service
This morning we dropped off the car for an oil change. We said we needed it before noon. The person at the desk that took out order said it would be ready”we’ll before noon”. We arrived after 11:30 and the car had not been touched. The young man at the counter insisted that no one would have told us this and proceeded to talk disrespectfully and quite rudely to my husband and me. He yelled tgat he didn’t need our business and to get our!we’ve been customers since before this location was a Mavis and have never been treated like this before though honestly I have been promises services would be done by a certain time and they weren’t., I have never seen this person at the Mavis before and he has no business being in any sort of customer service.
Desired outcome: I would like a formal apology and frankly would recommend firing this individual.
Brakes, rotors and pads
7/25/22 had inspection and told I needed brakes. I had them done, went back the next day, brakes were making noise, they said they adjusted them and I left.
Went to a mechanic in 7/5/23, almost a year since Mavis supposedly fixed my brakes, brakes were making grinding noise. Mechanic had to install a rotor and brake pads, Mavis didn't put in one rotor or one brake pad. I was charged for both. I trusted them to do the work. I feel I was taken advantage of since I'm a senior woman and not mechanically inclined. To me a form of elder abuse non physical.
I didn't go back to Mavis, wouldn't trust them to do the right thing and would never go there again or recommend them. I wonder if they have actual mechanics working there.
Car repairs
I bought my car in for repairs at the Lake Charles location. After the repairs were done my car was making a noise. I bought it back for them to check it again they claim I needed 2600 more of work done on my car. After I dropped it off after several attempts cause they was always shorts handed they then told me I didn’t need the extra repairs. It was a...
Read full complaintTune up
I took my car into Mavis Tires on Schillingers in Mobile AL. for a tire rotation and maybe a tune-up. They said they could do the tune-up. I went to pick up my car that afternoon and they said it had caught fire on the catalytic converter and recommended that I have it towed to a muffler shop. I paid 880.00 for the tune-up and had it towed. I had two new...
Read full complaintLack of respect for customer's time
Been going to this particular Mavis in Yorktown Heights for over thirty Years. Wife's car needed a state inspection so she made an appointment for a Sunday at 1PM. Got a call in the morning stating their only inspection person called out. She made another appointment while on the phone for Monday at 11AM. She gets there on time and is told that the...
Read full complaintDamage to wheel
On 6/8/23 I took my truck to Mavis tire in Meridianville Al. 12310 US [protected] to have a tire reparied the person that was doing the work don't know what was going on with him but he was very careless about his work while he was trying to put the wheel on the tire machine he was just tossing it around he opened and closed the machine several times on the...
Read full complaintEngine light
I took my 2016 Niasn Rouge to Mavis Discount Tire, Rahway, New Jersey. My Engine light was on, when the manager had my vehicle on the lift, he showed me additional work needed to be done, he never mentioned the engine light. He asked me did I have a Mavis Store card, yes I do. He convinved me to max out my Mavis store card. I had these repairs done. My...
Read full complaintOil change
I am sitting here in the shop on route 9 in English town New Jersey waiting for my car and it’s been on the lift for 30 mins now and ashen I asked the manger what’s the story as he sits by the window playing on his phone.. the other three guys playing catch with a ball outside and he tells me the guy is in the bathroom.. I’ve been coming here for years and the service has always been good and now that whole crew the manger said got fired.. maybe they should be brought back and get rid of this crew.. I won’t be back to this mavis for sure
Desired outcome: Still waiting 45 mins he just came out of bathroom
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