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Mavis Discount Tire
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Mavis Discount Tire
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430 complaints
14 resolved 416 unresolved
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1:21 pm
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I've done much business with the Mavis Store on Rte 6 Carmel, NY. Yesterday's (March 31, 2022) transaction really missed the mark. Please see below YELP Review - posted yesterday. ============== YELP REVIEW ================== Two front tires, part of a 4-tire purchase at Mavis (Carmel, NY), began to show premature wear following a recent repair and...

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3:54 pm

Mavis Discount Tire - Tire quote on phone from a Ohio call center

I am told by two different people repping for Mavi tires $770.00 for tires out the door I asked for everything needed and told again $770.00. When I get to the local Mavis shop and check in I am told the price will be $890.00 +\- . Now I find out I spoke to a call center in Ohio, WTF is going on here, the three employees here stated (we have to deal with this corporate crap daily). I have never dealt with this crap when buying tires, after 11 vehicles and numerous sets of tires this a new way to get screwed.

Desired outcome: If you are quoting prices on the phone are person should be gatting that price at the shop or the call center better be explaining the price completely and txt or email that quote exactly as told.

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8:46 am
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So this would be the second time Mavis glen cove first time 2015 Jetta paid fir oil change car was smelling and noise drive a day or so. Come to find out the tech never put cap back on and oil was splashing all over engine. I called the day after the change and complain of a smell and asked if they could check they refused. Only found out when I pull over...

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On 3/17 I dropped my 2014 Q60 off @ the East York Pa location for 2 rear tires, and alignment and an inspection. Contacted the garage on the 18th and was told the tires wore down unevenly due to my shocks being bad. Told them to please order the shocks and replace them as well. Parts were pretty much unavailable everywhere and they had to have 2 KYB shock...

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12:14 pm

Mavis Discount Tire - ABS issue persists

I went to Mavis on Bloomfield Ave. Bloomfield, New Jersey. My ABS light was on. I was told what repairs were needed, I paid for all the recommended repairs. The ABS light would intermittingly come on while I drove and then go off. Over this last week, the ABS light has remained on. I expressed my concerns to Sean, he suggested I return to the Bloomfield store. When I arrived at the store, I was told ABS repairs were not done at this location. Despite the fact that I was never told that when I initially took my car in for a consultation. Sean told me the mechanic who handles these repairs was off today. It makes me wonder If what I was told about the ABS repairs not being done there was actually true. Since my ABS issue has not been fixed. If this type of repair was not done there, it would have been helpful to know this. I paid lots of money for repairs that did not address the reason I took the car in. This is not fair and I would like to request a full refund. I have missed time from work. I jwant my vehicle repaired. I feel I been tricked into paying for repairs, that I did not request and the needed repair was ignored. I would appreciate if someone in upper mangement would assist me in getting this issued resolve.

Desired outcome: I'm requesting a full refund.

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11:42 pm

Mavis Discount Tire - Money didn't ask if I wanted any extra service

I had to get my tires changed, I also asked for an oil change, I was quoted 270$. It was 110$ a piece, so 220 and starting at 50, for an oil change. ok so I understand I got the 70$ oil change because of my type care. So the price should have been quoted at 290. Plus tax. My total was over 400$ and I read the invoice and I had service that I didn't ask for, like 14.50 here, 4.50 there, extra labor and it took several hours to change my tires and oil. I didn't even get a sticker for my window, not a big deal, but, it makes me think they didn't even do my oil change, my car sounds like it's running worse than it was before, I even got an oil change. I have not even had it a year yet, I had to replace the tires 3 x now, and 1 of the times was with Mavis. I'm kinda pissed I paid for this and didn't say anything about it, but I was just ready to leave. I didn't expect to have to pay that much then when I saw the invoice, it made more sense.

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Mavis Discount Tire - Buying one tire

I went to the Mavis Tire center on March18 2022 to get one tire for my wifes car. Was told that they did not have it in stock but he would order it and it would be there on saturday and to come in at 12.00 . Brought the car in and was told that the tire was here but he was busy and I had to come back in 2 hours. Well came back around 2.30 and was told it wasn't done and that I was next, so I told him that I could not wait and needed the car back. Well I took my car back and told him that I was going to go some where else, at 5.15pm he called me and told me that my car was done to come pick the car up. How does that work since I already had my car and had my tire replaced at the Good Year tire center up the road that only took a half hour. I find that your manager is totally not able to handle a single request just to do one tire. I will be not be back to your store for this reason.

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5:34 pm
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Mavis Discount Tire - Consumer Fraud; incompetent workers; refusal to provide a refund for unnecessary work and resolve the issue created by the company.

I took my 2017 Toyota Camry (that had 49,500 miles) to an auto repair shop - Mavis Tires and Brakes in Niles, IL - to check because of the one-time noise I heard while making a turn. The car was in great condition, no accidents. This repair shop did not properly diagnose the problem and in turn replaced original Toyota parts (control arms and struts) that did not need replacing! The technician and manager pointed to the parts (took me back to the work area) and said those need replacement. On Dec. 17, 2021 I paid $1,558.83 and got in the car. When I started driving, I immediately heard the constant new noise that was not there before, like I'm riding in a horse wagon on the bumpy field. This noise has been there ever since, feels like my car is 100 yrs old and will fall apart any moment. I immediately returned to the shop after the 1st repair, the manager Leo said to drive for a few wks and come back if the noise persists. I came back on Sat. 1/15/22, he said the parts they installed "were simply defective", come back on 1/17/22, will replace them. I returned on 1/17/22 , picked up the car next day, nothing changed, they simply lied! I requested original Toyota parts to be put back - did not happen. I talked to regional manager Jay who told me to go another Mavis location and assured that everything will be fixed. I went to Mavis in Palatine 1/25/22. Again nothing changed! The car continues to shake and make noise due to the wrong struts that were installed. I have spent countless hours, money for gas, drove many miles back and forth, needing a 2nd car since I had to leave my car for the day. Conclusion from another auto expert BeeZee Auto: The struts that they installed were cheaply made aftermarket parts, not even compatible with the year, make and model of the vehicle. That is the reason for the constant noise that appeared after initial work at Mavis. Dates of service: 12/17/21 - paid $1,558.83, followed by "replacement of defective" parts on 1/17/22, followed by a visit to another Mavis location on 1/25/22.

As I later found out, after visiting a Toyota Service Department, the parts that Mavis replaced were in great condition, not broken, not torn, completely intact in my Toyota. The only parts that needed replacement to begin with (due to normal wear) - stabilizer bar bushings - something that Mavis did not do.

I've talked to the Customer Relations Headquarters numerous times, have been once again sent on a "Wild Goose Chase" between that department and regional manager, only to be told again to come back to the shop and replace the parts.

For 3 months I've been dealing with rude management, incompetent technicians, have been wrongly charged an outrageous amount of money, have spent countless hours, had to drag my 80 year old mom to drive the 2nd car every time I had to take Toyota to the shop, including driving during bad snow storm, etc. Now I have to come up with additional $2,800 to replace the Toyota parts that Mavis workers removed.

I sincerely hope you can provide help in resolving this matter.

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Update by Natalya Vernovsky
Mar 16, 2022 10:48 pm

This is a follow up to the complaint filed on 3/15/22.

The evening of 3/15/22 I received a phone call from Mavis management at 8 pm CST. The next 40 minutes were the most absurd and aggravating! The 1st man that called me (didn't get his name) asked to explain the problem - I explained (despite the fact that everything was written in my complaint letter). He then connected with another man on a 3-way call. The 2nd man asked the same question - "What's going on?" Again, I explained. I was on the phone for until 8:40 pm, passed on like a relay stick from one person to the next, each subsequent person that joined the phone call asked me "What's going on?" I ended up talking to 5 or 6 people. The names I remember are Lionel, Alex, Jaimie, Ruby. At some point, on the person #3 or4, I have heard the following: "Shut up you old [censored]!" Never in my life have such obscenity been said in my presence! The charade continued, one of the callers started talking about an upgraded seat that was replaced in my car?! My complaint had NOTHING to do with a seat, the word "seat" was never mentioned by me anywhere. The problem was related to struts! I tried to respond and tell them I had no idea what they were talking about but people on the other end continued to make derogatory remarks and obscene comments. The last person I talked - Ruby - asked me if I'm playing cards?! I felt like I was surrounded by lunatics or people who just got really high on drugs. I have witnesses to everything that transpired during those 40 minutes on the phone; 2 mature adults heard every word that was said in those conversations, they will gladly confirm and testify if needed. I sincerely hope that this complaint is taken seriously by Mavis Management and resolved immediately, issuing the requested payment (specified in my initial complaint on 3/15/22).

I will be contacting both CEOs of Mavis - David and Stephen Sorbaro - regarding this nightmare, including details of sickening rudeness of their employees.

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8:46 am
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Mavis Discount Tire - Oil change

I dropped my car off at 9am opening time for an oil change. Since I was a walk in I decided to leave my car. It took them until closing 5pm to finish oil change. I called multiple times. That’s not my entire issue though. There were only 2 people at the store that day; the lady at the desk and the man doing oil changes. When I got home I realized my brand new apple AirPods were missing from my middle console. I got them literally the day before and forgot to take them out when I dropped the car off. I called the manager and he said he would have to talk to the employees( as if they will tell him yes they stole it). I just want to be reimbursed for the 190$ AirPods. If not I’m filing a police report to get access to cameras. This is bordentown NJ.

Desired outcome: Reimbursement for my stolen item

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8:38 pm
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2/17 Brought in my car for a brand-new set of tires and an alignment for my first time ever. Picked up my car and the steering wheel is now leaning right and my seat recliner knob is popped off. All things in account, I know this is an old car and some people make mistakes. 3/1 I brought the car back at 330 and was told to bring the car the next...

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8:37 pm
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3/3/2022 @7209 lemont rd, downers grove I had my rear shocks, and sway bar replaced today. I must I had an amazing experience. The time I was told it would take was right on target. As I waited to get my vehicle serviced I was often updated on the progress. The facility was very clean. The employees were very courteous and helpful. The parts were in...

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On 3/1/22, I called Mavis for an estimate on brake pads for all 4 tires. I was estimated at $111/axel. On 3/2/22, I arrived at. Mavis on 425 Dekalb industrial way Decatur GA 30030, at 3:50pm. I was estimated at $114/axel but decided to have the work done anyway.. I sat patiently until my vehicle was pulled in about 5:40pm. Approximately 6:10, I wa...

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12:39 pm
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It all began with Mavis Discount Tire, 7150 Hamilton Blvd, Trexlertown, PA 18087, on 26th of November 2021. My wife had complained that the cars brakes didn’t seem to engage too well. She drives it often enough so I trusted her judgment and took the car in to Mavis Discount Tires following a recommendation from one of her friends. Gino there dealt with u...

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1:14 pm
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Mavis Discount Tire - Mavis Tire did unneeded repairs for inspection

My mother is 74. She took her car to Mavis Tire on May 12th, 2021 to be inspected. They told her it would pass inspection but she should have both her axel shafts replaced. They scared her into having it done by saying she could break down. They also replaced her catalytic converter which absolutely did not need replacing. She couldn't afford it so they talked her into getting a Flex Shopper Credit card. Which in the end she will end up paying twice the amount for things she did not need for inspection.

Desired outcome: She has already paid the amount they charged for services and now she is just paying interest. We want them to sign off paid in full.

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5:58 pm
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Absolutely horrible customer service from the Mavis Glenolden PA location. I am a returning customer after receiving such great customer service back in August 2020. At that time it was Kyle and Bobby, and they were absolutely great. Now I am not sure what happen, but this place is completely out of order. Very unprofessional front desk manager Liz, to the...

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12:45 pm
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I had an oil changed done. The tech did not secure the oild filter, resulting in the engine being drained of the oil ultimately resulting in having the engine replaced. Mavis made good on the engine replacement however the engine is leaking oil and now Mavis is not responding to my requests. I also have not received a warranty on the engine and or the auto shop that performed the engine replacement.

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7:20 am
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11/4 brought my car to mavis wantagh for tire installation and oil change. Unauthorized service were preformed with our verbally calling me. Brake system flush and alignment done without authorization. 12/5 I am now in Bellmore mavis for oil leak and crack in filter and oil light on dashboard.. multiple calls made to eri regional manager and told refund was issued!!

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5:34 pm
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Dear Sirs: I went to the Mavis Discount Tire in Long Beach, NY, for an oil change Jan 6, 2022 and I had already purchased the 5qt container of Castrol GTX full synthetic 5w-30 oil and oil filter. I waited with an appt for almost an hour. The manager told me that I didn't have enough oil and that he put in another 1/2 qt of oil with no charge. I informed...

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9:03 pm

Mavis Discount Tire - Tires, air filter, list of unnecessary work needed

I have 4 new tires that aren't the right size and they're all terrain on a sedan. Car is riding like a tank. Also paid for an air filter that was never replaced and some attachment for that was never re-fastened. Told brakes and rotors were needed while my back brakes and rotors are like new and front will still easily pass inspection. After the tires were put on, air pressure light came on. Tried to put air in and could not get the nozzle attached. Turns out new valve stems weren't put on with tires. The only thing I wanted from Mavis was tires. I took the car, along with the long list of work to be done, to our mechanic to get brakes and have him check all of the other recommendations. This is when he found that there was no air filter put in and that none of the other things, including a sway bar, are needed. I have pictures from our mechanic and I will be pursuing this to get reimbursed for the air filter (which was put in today by my mechanic) and also to have the correct size and type tires put on

Desired outcome: To

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1:04 pm
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Took car for checkup of brakes, alignment, front end, (brakes were making noise, and there was a shimmy when driving. Car checked "needed shocks, wheel alignment, strut assembly. They gave me a wrong invoice which I paid at the time then they called to tell me the Bill came to 1, 699.79. I went back and paid the difference which was about double of the...

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