Mavis Discount Tire
reviews & complaints

I am told by two different people repping for Mavi tires $770.00 for tires out the door I asked for everything needed and told again $770.00. When I get to the local Mavis shop and check in I am told the price will be $890.00 +\- . Now I find out I spoke to a call center in Ohio, WTF is going on here, the three employees here stated (we have to deal with this corporate crap daily). I have never dealt with this crap when buying tires, after 11 vehicles and numerous sets of tires this a new way to get screwed.

I went to Mavis on Bloomfield Ave. Bloomfield, New Jersey. My ABS light was on. I was told what repairs were needed, I paid for all the recommended repairs. The ABS light would intermittingly come on while I drove and then go off. Over this last week, the ABS light has remained on. I expressed my concerns to Sean, he suggested I return to the Bloomfield store. When I arrived at the store, I was told ABS repairs were not done at this location. Despite the fact that I was never told that when I initially took my car in for a consultation. Sean told me the mechanic who handles these repairs was off today. It makes me wonder If what I was told about the ABS repairs not being done there was actually true. Since my ABS issue has not been fixed. If this type of repair was not done there, it would have been helpful to know this. I paid lots of money for repairs that did not address the reason I took the car in. This is not fair and I would like to request a full refund. I have missed time from work. I jwant my vehicle repaired. I feel I been tricked into paying for repairs, that I did not request and the needed repair was ignored. I would appreciate if someone in upper mangement would assist me in getting this issued resolve.

I had to get my tires changed, I also asked for an oil change, I was quoted 270$. It was 110$ a piece, so 220 and starting at 50, for an oil change. ok so I understand I got the 70$ oil change because of my type care. So the price should have been quoted at 290. Plus tax. My total was over 400$ and I read the invoice and I had service that I didn't ask for, like 14.50 here, 4.50 there, extra labor and it took several hours to change my tires and oil. I didn't even get a sticker for my window, not a big deal, but, it makes me think they didn't even do my oil change, my car sounds like it's running worse than it was before, I even got an oil change. I have not even had it a year yet, I had to replace the tires 3 x now, and 1 of the times was with Mavis. I'm kinda pissed I paid for this and didn't say anything about it, but I was just ready to leave. I didn't expect to have to pay that much then when I saw the invoice, it made more sense.

I went to the Mavis Tire center on March18 2022 to get one tire for my wifes car. Was told that they did not have it in stock but he would order it and it would be there on saturday and to come in at 12.00 . Brought the car in and was told that the tire was here but he was busy and I had to come back in 2 hours. Well came back around 2.30 and was told it wasn't done and that I was next, so I told him that I could not wait and needed the car back. Well I took my car back and told him that I was going to go some where else, at 5.15pm he called me and told me that my car was done to come pick the car up. How does that work since I already had my car and had my tire replaced at the Good Year tire center up the road that only took a half hour. I find that your manager is totally not able to handle a single request just to do one tire. I will be not be back to your store for this reason.

I took my 2017 Toyota Camry (that had 49,500 miles) to an auto repair shop - Mavis Tires and Brakes in Niles, IL - to check because of the one-time noise I heard while making a turn. The car was in great condition, no accidents. This repair shop did not properly diagnose the problem and in turn replaced original Toyota parts (control arms and struts) that did not need replacing! The technician and manager pointed to the parts (took me back to the work area) and said those need replacement. On Dec. 17, 2021 I paid $1,558.83 and got in the car. When I started driving, I immediately heard the constant new noise that was not there before, like I'm riding in a horse wagon on the bumpy field. This noise has been there ever since, feels like my car is 100 yrs old and will fall apart any moment. I immediately returned to the shop after the 1st repair, the manager Leo said to drive for a few wks and come back if the noise persists. I came back on Sat. 1/15/22, he said the parts they installed "were simply defective", come back on 1/17/22, will replace them. I returned on 1/17/22 , picked up the car next day, nothing changed, they simply lied! I requested original Toyota parts to be put back - did not happen. I talked to regional manager Jay who told me to go another Mavis location and assured that everything will be fixed. I went to Mavis in Palatine 1/25/22. Again nothing changed! The car continues to shake and make noise due to the wrong struts that were installed. I have spent countless hours, money for gas, drove many miles back and forth, needing a 2nd car since I had to leave my car for the day. Conclusion from another auto expert BeeZee Auto: The struts that they installed were cheaply made aftermarket parts, not even compatible with the year, make and model of the vehicle. That is the reason for the constant noise that appeared after initial work at Mavis. Dates of service: 12/17/21 - paid $1,558.83, followed by "replacement of defective" parts on 1/17/22, followed by a visit to another Mavis location on 1/25/22.

As I later found out, after visiting a Toyota Service Department, the parts that Mavis replaced were in great condition, not broken, not torn, completely intact in my Toyota. The only parts that needed replacement to begin with (due to normal wear) - stabilizer bar bushings - something that Mavis did not do.

I've talked to the Customer Relations Headquarters numerous times, have been once again sent on a "Wild Goose Chase" between that department and regional manager, only to be told again to come back to the shop and replace the parts.

For 3 months I've been dealing with rude management, incompetent technicians, have been wrongly charged an outrageous amount of money, have spent countless hours, had to drag my 80 year old mom to drive the 2nd car every time I had to take Toyota to the shop, including driving during bad snow storm, etc. Now I have to come up with additional $2,800 to replace the Toyota parts that Mavis workers removed.

I sincerely hope you can provide help in resolving this matter.

I dropped my car off at 9am opening time for an oil change. Since I was a walk in I decided to leave my car. It took them until closing 5pm to finish oil change. I called multiple times. That’s not my entire issue though. There were only 2 people at the store that day; the lady at the desk and the man doing oil changes. When I got home I realized my brand new apple AirPods were missing from my middle console. I got them literally the day before and forgot to take them out when I dropped the car off. I called the manager and he said he would have to talk to the employees( as if they will tell him yes they stole it). I just want to be reimbursed for the 190$ AirPods. If not I’m filing a police report to get access to cameras. This is bordentown NJ.

My mother is 74. She took her car to Mavis Tire on May 12th, 2021 to be inspected. They told her it would pass inspection but she should have both her axel shafts replaced. They scared her into having it done by saying she could break down. They also replaced her catalytic converter which absolutely did not need replacing. She couldn't afford it so they talked her into getting a Flex Shopper Credit card. Which in the end she will end up paying twice the amount for things she did not need for inspection.

I have 4 new tires that aren't the right size and they're all terrain on a sedan. Car is riding like a tank. Also paid for an air filter that was never replaced and some attachment for that was never re-fastened. Told brakes and rotors were needed while my back brakes and rotors are like new and front will still easily pass inspection. After the tires were put on, air pressure light came on. Tried to put air in and could not get the nozzle attached. Turns out new valve stems weren't put on with tires. The only thing I wanted from Mavis was tires. I took the car, along with the long list of work to be done, to our mechanic to get brakes and have him check all of the other recommendations. This is when he found that there was no air filter put in and that none of the other things, including a sway bar, are needed. I have pictures from our mechanic and I will be pursuing this to get reimbursed for the air filter (which was put in today by my mechanic) and also to have the correct size and type tires put on