Oil change
I called the Mavis Tire in Royersford Pa [protected] and asked if they could do an oil change if I waited for it? I mentioned it has to be Pennzoil Full synthetic for the warranty on my Hemi motor. I did exactly that and showed up around 3:15. I could hear rap music as soon as drove into the parking lot. It was that loud and still that loud in the...
Read full complaintTire rebate - failure of location to provide necessary information
I purchased 4 rebate eligible tires on 9/15/23 from the Melvin's Tire location in Smithfield RI location. I dealt with a gentleman by the name of Steve. At time of payment I asked Steve about information to be used to submit the rebate request (website, etc). Zero written documentation was provided to me, other than to go online to Goodyear to submit the...
Read full complaintOil change/ upfront
Mavis has taken over NTB. Mavis continues to make appointments/service request through NTB website. They advertise $24.99 oil change. I presented the offer for $24.99 conventional oil change. The young man behind the counter then try to assume I want Synthetic oil. He proceeded to tell me it was going to be $80.00 something dollars. No, I didn't want that. All I could think $80.00 oil change WOW seems a little on the high side. Mean while the guy helping me said that NTB website was old. I said ok but I made my appointment on NTB website and I noticed he was using NTB website not Mavis. The store in Conroe, Texas doesn't have the brand logo Mavis anywhere to let customers know. You find out after your service is completed and they God smack you with outrageous bill. To me this place wreaks for doing bad business. NTB/Mavis Conroe, Texas is a place to avoid at all cost $$$.
Desired outcome: Be upfront and quit tricking people
Called Mavis customer service to inquire about my experience save your dime they do not care end of story
Rotor front disc brakes and brake pads
They were replaced on Feb. 24, 2023. Within a span of 4 months, the brakes were scraping, shaking, and the rotors were jerking and pulsating. Took to a different shop to find out my brakes and rotors were replaced with a very cheap brand which ended up going bad within a few months and needed replacements already. I did not trust Mavis to replace them since...
Read full complaintVehicle repair
September 7th 2023 I brought my 2009 nissan to Mavis discount tires in Geneseo, New York to have my driver's side looked at cause it was causing a clunking noise around tire area. They called Monday September 11 and said the passenger side intermediate shaft had a crack and I asked is this what's causing the clunking noise in my driver side and making the...
Read full complainttire rotation/fix tire leak
Last week dropped off the car for oil change/ tire rotation and a front tire leak. Picking it up was informed all our tires had a PSI of 21! (not a typo) I said you do realize that the PSI in this car is displayed on the dashboard. He said that 's what it is. I took the car to the dealer on rt.9 and the leak was easily fixed .Now the PSI gauge says the tires weren't rotated either.. I base that statement on the fact that the tire with the leak was in the same position leaving Mavis as when we left it at there. what would you think?
Desired outcome: I've never complained before but never realized they had so many complaints.
Oil/inspection
2 weeks ago I was there 4 days in a row for bad service and communication. I wrote a review and somehow it got back to the manager. He called me and apologize and gave me a $150 credit. Sunday I called and asked if they would have time Monday for an oil change and inspection if I dropped it off early morning. I was told yes. I dropped it off at 6:45am And...
Read full complaintOil change /customer service
I just got an oil change at Mavis Tire location in Washington,NJ . I am a long time customer but no more! I did not tell him I needed Synthetic oil, yet they put it in my car anyway.
He originally said $37, but total cost was $77.37. This is unacceptable and horrible customer service! Eldeson also told me it would only be an hour and it took almost 2 hours to change the oil. I want at least an apology and partial refund from Corporate !
Desired outcome: I was refund and public apology.
Vehicle issues since a rotor and wheel bearing replacement
The Vestal NY location replaced a wheel bearing and a rotor on my 2017 Chrysler Pacifica in August 2023. They left my hood open over night which drained the battery to my vehicle. They jumped it, however then it would not move out of park. They kept it over night to let the battery recharge. The next day we picked it up and it was fine. A week later the vehicle will not start again, we noticed the coolant was completely empty. Nothing was mentioned about the coolant being low or any fluids even though this was in their care for over 24hrs.
Desired outcome: I would like to have a replaced battery as it was their fault for draining it and we didn’t have these isssues before it was in their hands
Bad rude mgmt damage to vehicle
Athens ga lexington rd mavis tire, mgr was rude, sarcastic and continued to antoganize me when I asked if they were going to fix my vehicle they damaged with floor jack…. Mgr would not discuss the issue and continued to antaganize me with smug responses of no we are not fixing your car.. This became very frustrating to be talked to in such a demeaning way...
Read full complaintService and it starts from the top
Good evening, I feel like I need to set down and write and tell you about your whole store operations today at your Conyers Store number 686, and store 1012 employee Hunter came to the rescue from that store. but first, let me tell you about the front lady at the Conyers store named Linda. She needs o be the area district manager that lady today was the...
Read full complaintFront end alignment
On 08/05 I went to a Mavis tire branch in Englishtown, NJ to get a front end alignment for my car. I walked into the store and spoke with Fadi and gave him my keys. It took them 2 hours to finally put my car on the alignment machine. After 20 minutes Fadi came and told me I have to replace the tie rods because it was rusted. He wanted to charge me over $600...
Read full complaintDamaged splash shield following strut replacements on 7/16/23.
I am complaining about the terrible service I received at Mavis Tire located at 4135 Stn. Mtn Hwy, Lilburn GA., following my complaint of damage to the engine splash shield. I took my car in on Friday 7/14/23 with the complaint that the car was vibrating on braking. It was determined that the problem was the struts. The 4 struts assembly along the control...
Read full complaintTires and age when mounted.
All new Michelins installed on my Mercedes on Nov 17, 2019. (Mavis ord # 035509) Within 2 years It looked like they were dry rotting, but I continued on. A research on Google indicated that dry rot was being reported on Michelin tires but they were listing it happening after 6 years. After 3 years and 23000 miles the tires were visibly dry rotting through...
Given incorrect information
My 19 Kia Optima had two blowout tires and was towed to Mavis, Hanover, PA. on June 24, 2023. The manager (Dan M.) advised me that the rims were bent and needed to be replaced. He stated that this needed to be completed asap. He also advised me that the alignment of the vehicle was fine. The tires that he put on were not the correct tires but an inexpensive...
Read full complaintRuined transmission instead of changing oil
Hello, I took my 2016 Nissan Altima in for a standard oil change. Upon leaving the store at 1881 Epps Bridge Parkway, Athens, GA 30606, I noticed my transmission acting funny. Around the 50 mph mark—along with going up hill—the transmission would jerk and the RPM's would spike. I ended up having to pull over. I looked under the car and noticed fluid around...
Read full complaintInspection service scheduling
On 8/4/2023 we were scheduled at the Bayshore location on sunrise to have an inspection and tire services done at a set time in the afternoon. I had received confirmation through their online portal for the appointment and was happy that they had availability for that day. However, once we had arrived as scheduled we were then told that they are no longer...
Read full complaintEmission and safety inspection
On a rainy day in December 2022, I took my vehicle for inspection and the result was pass for the emission but failed the safety, the agent stated my shocks were leaking oil. I went on to explain the shocks are six months old and vehicle was driven no more than a dozen times duo to my medical condition, I tried sticking my finger into the shocks and the...
Read full complaintService of all-wheel alignment
I bought 4 new tires (Michelin Defender 08218) on 1/06/23. The mileage on my car at that time was approximately 86,100. The first time it snowed after I bought these tires, the car did not handle well. It would pull. I thought I just needed to get used to these new tires. This problem continued on so I brought back the car 4/05/23 (88,000 mileage) for Mavis to inspect why the car would slip and pull in even a little snow. At that time, they said everything was good, no issue they could find. The problem continued, in July my car slid on wet pavement. I decided to look at the tires. I could see that they were bald on the front outer edges. I took the car back to Mavis (92,172 mileage). They couldn't explain why that happened. I think that my alignment was not done properly, how else could my car have issues from the beginning and have tires worn down to the belt after being driven approximately 6,194 miles. They said the only thing they could do was sell me 2 more tires. I had to buy these tires for safety reasons, but I feel Mavis should have replaced them for free as it was their error that caused this problem.
Desired outcome: I should be reimbursed for the cost of these replacement tires. Although they gave me a good price because I had the warranty. It was their fault that the tires had worn badly since the alignment was not done properly.
Alignment
I purchased new tires under the contract that for the life of the tire I could get unlimited alignments. now that mavis has bought tire kingdom I'm told I have to pay for alignments. after preforming the alignment was when I was told id have to pay. the tire kingdom name is still on the building and the invoice. I went to tire kingdom and fully expected the contract be up helped. I believe I am due my money back as it clearly states in the contract that I have unlimited alignments for the life of my tires. not the life of the business. even such with the name on the building and the invoice you are contractually obligated to fulfill the agreement. I look forward to hearing back from you.
Desired outcome: refund
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