Customer service
I called Mavis to ask what tires they had available. I was told they could get me tires the same day if I came within 30 minutes. Due to living close by, I arrived within 15 minutes. After about an hour of my car being worked on, a supervisor asked if I was okay with coming back the next day for the alignment. I told him it was fine. When I returned the...
Read full review of Mavis Discount TireServices / lack of ability to do simply tire change
If you like to waste time and money…this is the place to go. They should be rename the Summerville location of Mavis Discount Tire to "Crooks Are Us". I went during my lunch break on a Tuesday and spent an hour inquiring about the Flex Spending credit line, Like most people right now, money is tight, especially with three kids and Christmas right around...
Read full review of Mavis Discount TireUnnecessary wheel bearing replaced
I purchased 4 new tires (Mavis All Season Highway Tour) on 10/15/2020 for my 2018 Elantra. Within miles, I heard a very loud roaring sound from the right side of my car. I went back to Mavis the next day and told them about the sound. They claimed my passenger front wheel bearing was worn and I needed it replaced at 61, 000 miles. I unknowingly trusted...
Read full review of Mavis Discount TireTire changeover and balance plus
This date 10/12/20, I called for appt, was told by rather rude manager, Robert, to stop in which I did. At desk was a very helpful young man, didn't get his name, told him I needed my snows put on front and to keep the old tires. He asked if I'd like them aligned and I agreed for $69.95, I agreed. Later he came out and said my power steering needs changing...
Read full review of Mavis Discount TireDidn't get my discount. And customer service made it worse.
Didn't get discount. After calling customer service she instigate more of problem than solving it. They have no respect for the elderly, servicemen and first responders. I'm not going back. True their tire prices are good but they jack up the service of balancing and mounting the tire and what ever else they can charge you with that it actually costs you...
Read full review of Mavis Discount Tire and 1 commentOil change and tire pressure
Hello, on September 20, 2020, I, Temeka Dixon, took my car in for service at Mavis Tire at 7005 Concourse Pkwy. I made an appointment for 9:00am for an Oil change, tire rotation, and to check my tires for a puncture. My car was returned to me around 12 noon on the same day. I returned home and decided to check the oil stick, 3 hours later, to make sure they changed the oil. While checking the oil, I noticed that it was very little oil barely on the tip of the stick. I returned to Mavis the same day and spoke to the manager, Roman, and spoke on how unsatisfied I was with the service from this shop. Roman asked it we could go and look at the oil stick and we did. Once he pulled the stick he stated, "There is oil in this car but it is not enough". I stated to him that I paid for enough and they even charged me for additional quarts. He also went on to say that during oil changes, the techs were supposed to wait 10 minutes each time they pour in quarts of oil to make sure nothing cracked. He stated that the techs may have deemed my car ready after waiting 10 minutes and forgot to go back to make sure it was full.
I stated to him that his statement on what could have happened had no bearings on me and why my car was returned to me with very little oil. The manager, Roman, asked if I wanted a free oil change or a free tire balance on my next visit. I requested a free tire balance on my next visit. I was still unhappy even though I accepted the offer. If I had not checked my car, that could have caused extensive damage for me as the consumer to repair.
Before I left, I asked the manager if my tires were checked for a puncture because my tire gauge light was on? He stated they checked and found nothing wrong. On September 24, 2020, my tire gauge light came back on. I took my car back to Mavis on that day and was greeted by Dere'k. I advised Dere'k of my situations with my car since in brought it in on September 20, 2020. The same manager, Roman, came up and asked what was the issue. I recanted about the oil change incident and then brought up about my tires could not have been checked because I am back with issues with my tires. Roman stated to me that they were very busy and I would have to wait until they finished some of the other customers and he could possible fit me in. He also offered for me to return back to the shop on today, September 25, 2020, at 9am. I advised him that I spent 3 hours at this shop on Sunday and then had return to the shop on the same day to fix what I previously paid for. Now, he was expecting me to take off work to lose more of my time, AGAIN.
I walked over to the side and Dere'k came over to me and asked how could he help me. Dere'k stated to me that he was about to get off but he seen the frustration and wanted to help any way that he could. I told him thank you but go ahead and get off I'll just wait. Dere'k insisted that he stayed and assisted me. I accepted and I asked if he could check my tires to see if there were a puncture. He came to my car with a tire mechanism and checked all of my tires to see the pressure. Three of my tires were inflated way beyond capacity and one was way beneath capacity. He deflated three of the tires to the right capacity and added air to the other one. I am under the impression that the techs added air to my tires to see if they were punctured but failed to return the tires to the appropriate capacity. That could have caused a major problem with my tires being at that capacity. The light gauge went off after the pressure was adjusted.
I thanked Dere'k for going over and beyond his duties. What he did should have been done by the manager. Dere'k customer service skills exemplified what a manager should be. He cared more about problem and took time to help me more that the manager, Roman.
I just want to give kudos to Dere'k for assisting me with my car situation.
My whole experience on Sunday was horrible and this is just one of many horrible experiences that I have had here. Very unsatisfied customer.
Thank you.
Tire / back brake replacement
Quoted one price. Both my husband and I were on the line so, there was no mistaking the price we had agreed to because we both heard it. After work was done and we went to pick up the car, bill was suddenly almost $400 more. There were a few services we did not agree to on the bill and were flat out charged for. Felt genuinely scammed. Manager gave us a...
Employee cussed at me with my daughter in the truck
yesterday about 4pm i stopped into the mavis tire location located at 62 Clinton Ave., Cortland, NY 13045 ·to have a new registration sticker put in my truck my wife went in to ask some one to please put our new registration sticker in our truck the employee comes out scrapes my current inspection sticker half way off before i say to him that is the...
Read full review of Mavis Discount TireOil change
Worst experience of my life! My father passed away a couple months ago and I wanted to take his Jeep in to get new tires, brakes, and an oil change to help my mom out. I dropped the Jeep off in the morning, waited until about 4:30 pm and they said they were done. Once I started the car up a bunch of lights came on including the 4x4, traction control, ABS...
Read full review of Mavis Discount TireBrake pads replacement
I agreed on a change of brake pads and brake fluid with the manager. He charged me twice for labor and for replacement of the rotors which we did NOT discuss or agree upon.
Read full review of Mavis Discount TireManagers
I had a problem with an employee kicking me out of a store because i'm a disabled veteran, and unable to wear a mask. I complained to the manager, who just so happened to an old boss of mine, so instead of following through on his managerial duties, he just said I was a former disgruntled employee and did not address the situation for more than 5 minute...
Read full review of Mavis Discount TireThey did not do the work that we paid them to do
On june 16/20 my vehicle was dropped off at mavis on central ave in schenectady ny. I was not told atime it would be ready. I called several times during the day. Rob who was taking care of my vehicle was not honest with us he did not tell me that there machine to do alignments was broken. Hedid not tell me it would have to be driven to another shop to be aligned. He did not tell me that it went to rotterdam ny to be aligned. He hung up on me and refused to communicate with me. Mydaughter intervened and talked to receptionist, when we went to pick up vehicle the keys were in the truck with paperwork. As we wer driving the truck started to jerk and tremble, I had to run off the road on to the sidewalk to keep from hitting another vehicle. Thank god no pedestrian was on sidewalk at the time, they wood have been killed the next morning I took it to rotterdam and scott took ever this mess. He took the truck for adrive and deemed it unsafe to drive. He said I cannot let you leave here with this truck and have a clear concious. Scott s very respectful, professional, and has bent over backwards to rectify this situation. Today is june 21 and still no truck. Parts had t0 be ordered, and work be done. We wer give a truck and charged 924.10 for what? We should have been given a rental, and if that were done in beginning we would have at least had transportation. We have a businessto run, we have lost quite a bit of money, lost orders, customers upset. I was very disrepected by rob, and could have caused the death of myself and others. I dont know when I will have transportation. I am aware of the 20 lives that wer lost as a result of mavis lying about work done.
Tire services.
I purchased 4 brand new tires for my jeep Cherokee back in November 2019. We are now in June 2020 and my four-wheel-drive is not working properly because they put the wrong tires on my car. I addressed the manager who changed my tires but my car 4 wheel drive is still damaged $4000 worth. They have been giving me the run around. The regional manager Scott was suppose to call me and no one has called. It's been three weeks and I've called headquarters and still no response.
Customer service
Good Morning, My name is Cheryl Hopkins. I take my car to the Mavis located at 6301-19 Frankford Ave. Philadelphia. Pa. 19135. The issue I was having with my car was my Catalytic Converter and Sensors. When I first took my car to be repairs in February I paid $1102.40 for repairs. After driving my car for two days my engine light came back on. I had my...
Read full review of Mavis Discount TireReg oil change
this the 2nd time this location has over charged me first time one my f 250 then said they would give me a free oil change well a week later they changed there name to Mavis discount tires this time I tell he service tech to put reg oil in the car that is what the oil cap reads in English so I did not go to pick it up and they charged my wife for a synthetics oil change against the direction and the oil cap
Read full review of Mavis Discount TireBrakes not completed properly
In mid-October 2019 we took our Ram 1500 to the local (Clemmons, NC) Mavis store to get brakes done. They told us that pads were the only thing that needed to be completed, approximate amount $200. My husband spend a few hours waiting for the vehicle to get done, which given a Saturday is understandable. In February (4 months later), there was a rattle...
Read full review of Mavis Discount Tire and 1 commentneeded brakes
I was visiting friends in NY.in the course of driving from my home in Pennsylvania to Buffalo, I lost brakes. Took to Mavis on Ridge Rd Lackawanna. Was given quote of $1, 790 to have numerous things repaired! I told him I wanted JUST the brakes done so I could get back home to Pennsylvania and have my own mechanic look at, and do what repairs needed to be...
service
Asked the gentleman to look at my car and did work with out my permission and had to barrow money to pay for work that i didnt consent to and this happand multiple times.would like a refund of my money or something.while talking to the gentleman his response was disrespectful and unwilling to comunacate with me. Iam really unsatisfied and would like to...
Read full review of Mavis Discount Tirebrakes
I brought my car into Mavis on 1/24/20 because the brakes were pulsing, Michael did the estimate and said I needed new front brakes and rotors I agreed to the repair, after the repair was done the car continued to pulse but worse, I brought it back the next day and Michael and I took it for a test drive he said sometimes we get warped new rotors and asked...
Read full review of Mavis Discount Tireimproper work. unethical behavior
January 24, 2020 Joe Robson 14 Prospect Street Trumansburg, NY 14886 To whom it may concern: I am writing to as a former loyal and repeat customer. We have purchased tires, struts, and brakes for a our vehicles over the years. I say former as I would not bother to return to your Ithaca location and will gladly share this information with anyone...
Read full review of Mavis Discount Tire
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serviceRecent comments about Mavis Discount Tire company
Extremely incompetent people; received snow tires, damaged wheels, broken lug bolts, very poor display by certain employees
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