Makro Online – Imitation product instead of original as ordered

I ordered 2 original Stanley Cups on Makro Online website. I received my order and it was imitation cups in torn boxes. I requested that the cups be collected. A week later it was collected. More than a week later I call to try and figure out the progress as there are no e-mails, no feedback whatsover. Eventually spoke to a consultant online who said that the items were sent back to the supplier. I said that I paid Makro and my money needs to be refunded by them as soon as possible. Someone would have called me back. I called again more than a week later and still "the order is in transit to the supplier". Same argument, I ordered and paid Makro. I will receive my refund 29 April. Today, 30 April I call again. Sorry it is still at the supplier, once he gives the go-ahead I will receive my refund. I demand to speak to a senior and the phone call was dropped. I am nothing closer to receiving my refund.

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