Makro Online
reviews and complaints

I placed an online order on the 27th August and was advised that the delivery would take 2-5 days. It's been over a week and my order has not been delivered. This is unacceptable. My Dad, recepient of the order, has been greatly inconvenienced by this as he's planned around the 2-5 delivery days. I called the Makro Call Centre, Saturday 4th September, and spoke to Gomolemo, reference number is 1814772. She said she'd speak to her Team Leader and that someone will contact me, no one got back to me.

I called the courier company, Time Freight/Dawn Wing, and spoke to Chris who said they'd only deliver on Monday or Tuesday. It seems Makro does not communicate the ETA of the order to the courier company. No one is taking responsibility for the delayed delivery. I gave my Dad's details as the contact person for the order yet the courier company still called me to confirm address, it seems Makro also failed to communicate this to the courier company?

I'm a regular customer at Makro and the service I've received is appalling.
My order status online says "order packed" and doesn't indicate that it's been collected yet by the courier company, Time Freight/Dawn Wing. The online tracking system is either inaccurate or the call centre is not being honest and shifting blame. Either way, the onus is on Makro to ensure that their suppliers deliver on time. This is poor customer service and just bad business.

I am a regular Customer of Makro SA. Today 02.09.2021 I went to Makro Liquor store Centurion, to buy me alcohol and the teller who assisted me was very rude, refuse to come and scan my products on the trolley and insisted that i must put them on the counter so that she can scan them, i refused and asked her to call the supervisor or give me the scanner so that i can scan myself. She refused to call the supervisor and ended up giving me the scanner to scan for myself(very disappointed you can check your cameras ) all the time when i go to Makro the tellers come and scan my staff on the trolley.

The details on my invoice is as follows:

Time: 15:54
Store No : M09
POS: 8
Invoice number : 332
Cashier No: 110

My Card Number: [protected]
Unique reference number: [protected]

Looking forward for response from Makro.

If you need additional info please let me know.

Regards;
A Muhanelwa
[protected]

I made an online order on July 25th 2021.
The site stated 2-5 days delivery.
After almost 2 weeks of waiting I tracked the order to see that it was packed July 30th 2021 and nothing since.
I then contacted the call centre to enquire as to what was happening, the agent assisting me informed me that the order had been handed over to the courier and I should already recieved it.
She even contacted the courier company and they said I should receive it by August 6th 2021. August 6th came and I got nothing. I recieved a call from the agent on August 8th to enquire if I had received anything and apon hearing I hadn't said she would enquire and get back to me.
I contacted the call centre again on August 10th 2021 to enquire to my delivery and after much hassle they agent called the courier agency to enquire. According to the agent, they informed her that my location is not a frequent delivery area but should get it by the end of that week.
It is now August 20th 2021, almost a full month has passed and I have yet to receive my order. On top of that I have received no further communication from Makro as to my order, and I am out of the money spent on said order.
This is absolutely unacceptable in regards to client service experience and service delivery. I am now doubting whether I should make any future orders through Makro again.

I bought a karcher k5 pressure washer (r5999.00) on friday the 06/08/2021 and only to find out that it has maximum pressure reach fault. I called the call centre and explained what's wrong and they said I should take it back for an exchange as it is still within 14 days exchange policy.

I drove from phalaborwa to nelspruit (3 hrs) on tuesday (10/08/2021) and the customer service leader (sibongile ubisse) and sbu diy manager (eugene rothner) refused to exchange the machine and said it has to be booked in for assessment which will take 6 weeks! Which is 6 weeks of my business income suffering!

I requested for a refund and they refused and said I should call their head office at [protected] (called 3 x times at my own expense and with them not bothered to call their head office as part of the customer service services!

I am not happy with this and request a refund and I have lost interets in buying from makro! I spent r11 064.80 on that day and I am disappointed with the service level received!

Lebogang molapo
Cell: [protected]
Email: [protected]@gmail.com

I went to Makro Woodmed to buy a washing machine fortunately I found LG washing machine on special. then i decided to buy the machine it was big enough and with reasonable price of R7000 I ask sales person to help me and the guy was rude and telling me that the machine was the last one (displayed one) I ask him for discount because the it is not a new machine meaning its demo he refused until the manager come and tell me she will call other branches I ask her to check centurion branch is closed to were I stay centurion said the don't have stock . the manager then agree to offer me a discount of around R R400 I was happy with it and willing to take the machine, the gentle man(sales person) was angry and rude telling me even did not bother to help me pick up the machine to the till point when I got there with the discount note written by the manager the cashier force me to pay the normal amount without a discount and I told her she must call a supervisor to discount the price she says the till does not want to activate the discount then I told her I am not going to pay R7000 while I got 400 discount meaning I must pay R6600. while standing there she call the supervisor and try to override the till did not allow them to discount the washing machine then we stand there waiting other costumers started to scream because the que was long. after bad day and frustrations also bad service from sales person, here comes a suprice!

Other guy come pushing the LG new machine new from the box my suprice was they told me they don't have stock al of a sudden the bring me the machine from the store room. i pay for the machine same price R7000 no problem but was asking myself why this people treated me like that and give me so much headache while they know they hiding the stock

I want to know from Marko's Management is that allowed and written in the Marko's policy to hide stock for someone who wanted to buy it next time while other customers can buy for the item now? we talking about sales and making profit

I am so disappointed buy the service I got and how to treat people with respect. I feel like I was undermined

I cannot upload till slip as proof Emails are offline right now but I have the information I can provide to trace the invoice

The invoice no: 462
Cashier No: 51
Amount payment: 7247.90

I orederd online at makro a bottle of Doubs Absinte Alcohol. That was on the 30 July 2021. It is the 10th August 2021 and no one can tell me where my parcell is. I have not recieved any SMS saying it is ready for pick up. I have been patient way past the required time. If my parcel is not here and resolved i will hand this matter over to the legal enterprise lawyers who will handle this matter of continuing false terms and conditions to the public.

On the 13/01/2020 I bought an AEG 8kg front loader washing machine from Makro Amanzimtoti. Please see the proof of payment attached.

On the 23/07/2021 the machine failed to function properly as it came up with an E40 error ( it means that the front door will not lock therefor the washing machine will not start up ). I contacted Makro Amanzimtoti ( Brenda Usher ) and she informed me that I can bring the device in however the fault finding process and repair can take up to 12 weeks. Brenda Usher did mention to me that if I contacted AEG South Africa I might be able to speed up the process as the machine is still under it's 3 year warranty and perhaps dealing directly with the supplier may speed the process up. As you can imagine, nowone can afford to be without a washing machine for 12 weeks ( family of 4 ) so I took her advise and contacted AEG as Makro Amanzimtoti clearly wasn't interested in speedily helping me a their customer.

My wife made contact with Beverly Makhene at AEG / Electrolox and they promptly responded in that they have appointed Smart Appliance in Pinetown to come have a look at our washing machine. Following the technician visit and feedback to AEG / Electrolux, we received communication from Lindiwe Vilikazi ( please the attached communication ) that AEG management approved that my washing be replaced I just need to visit the store I purchased the machine and they will gladly exchange the machine.

On Monday 02/08/2021, I took my faulty machine to Makro Amanzimtoti, to the returns / credit department where I met with Brenda Usher and she received me very friendly and well. I presented to her the proof of payment and letter from AEG that they approved the washing machine exchange ( and AEG will replace Makro's unit ), however to my surprise, Brenda handed me over to Pat Naidoo as she informed me that the final approval was with Makro Amanzimtoti management ?!
To my absolute shock and surprise Pat Naidoo treated me very disrespectfully not to mention unprofessionally in that she made it very clear that she reserves the right and her decision was final. Firstly she offered me a replacement unit, however did not want to honor the warranty on the brand new machine any further ( surely this can't be right ) or she will not help me as customer any further and I would need to contact AEG and deal directly with them ? After much deliberation, perhaps even desperation, I agreed to the take the new washing machine without any further warranty, and all of sudden Pat Naidoo changed her mind and informed me they no longer will exchange the unit and I must now contact AEG South Africa to get this matter sorted ?!

To date they refuse to give me a replacement washing machine, even though AEG approved a replacement, nor have I been given a refund and the faulty machine is still at Makro Amazimtoti. I truly do not understand how this can be possible and how a big retailer like Makro can get away with this poor service not to mention sheer arrogance of bad after sales service.

Hi

I bought a Samsung 65 inch and on Sunday 04/07/2021 and spoke to makro springfield about the tv sound but no picture.

I am waiting from 04/07/2021 for Samsung to fetch my Tv for repairs they send a guy to come have a look at the TV and that was the last I heard from anyone.

I'm very disappointed in the service I'm receiving.

Your Call center Agents gives different information all the time, I have reduced my credit limit before fact based on History of my account.
Now cz you refused for me to decrease I asked for a settlement amount, I went to pay it o8 July 2021, I called to close my Account, You refuse cz now I have a credit owed to me, what nonsense is this, I am busy with credit regulator He said I need proof I have spoken to and you are still doing nothing, I have such services... Close my account NOW! but My credit in a Voucher Simple, Close it I drove to come pay, based on the amount you gave me. AaaaGGG Maaaan

I have placed an order with Makro online on June the 30th 2021. They gave me a delivery date of the 2nd of July 2021, which is the normal waiting period for their orders to be delivered. The payment for this delivery has already gone through and when I checked on my delivery status just now it showed that the order hasn't even started.

My contact details are: theresa.meyer.[protected]@hotmail.com or [protected]@gmail.com or +[protected].

I bought a 2x burner gas stove from them, only available at online shopping, it says 5 to 7 working days, since day 5 I mailed and contacted them asking for a +- delivery date because on there "Track your own package" it has been standing for about 5 days, on mail they just answer, it is still in the 5 to 7 working day delivery. After numinous phone calls, the one says they will get back, witch NEVER happens, other say it is at the courier, they will get back, JOKE, this never happens, other say courier has picked it up delivery will happen soon, JOKE and NONSENS. On Friday 18/06/2021 when really starting to get upset, the story it that they must cancel the order due to ALL the items have been damaged and was NEVER send out, they will pay back the money but will take 2 to 5 days, nonsens, when you order you must pay immediately before any work is done. NOW I HAVE NO ITEM AND ALSO NO MONEY, AL THEY ALL SAY IS "I AM SO SORRY FOR THE INCONVENIENCE, WHAT A LOT OF CRAP. THIS WAS MY FIRST AND LAST ONLINE SHOPPING AT MAKRO, WHAT A USSELES BUNCH OF PEOPLE.

I'm am very disappointed in Makro online service. I logged a request for my washing machine on the 1st of June (Defy 13kg) which I purchased end of November 2020. The consultant told me that it will take 3 - 5 days for them to come to my house to assess the washing machine and gave me a reference number. All week I received no communication from them and when I called this morning they said that my request was not booked yet. They will now book it for me and I will receive a email on the progress of the request.
Now I have to wait for Defy to accept the request meanwhile I'm struggling with washing and have to make alternative arrangements. I think this is unfair...

Order was placed 15/5/2021
Jeanine Woest [protected]
Order number #MAK3036351

Worst every service online. I have place my order on the 15/5/21 and the order was packed 18/5/21 today I phone customer care to assist me with my package when I will get the delivery. She cannot assist me and she needs to
escalate the problem Ref number 1584909 and they can only assist me after 2-3 working days.

If this is how you tread your online customer then i would suggest to close your online service to customers. do not advert 5-7 working days if you cannot reached your deadline to customers.

I am so disappointed that such a big company cannot deliver on time or even communicate with you in terms of delivery. Unacceptable and rude behavior from their call center agents, I have spend hours and money just to get a delivery sorted and still no assistance. Please sort this out and give me back my money immediately, I do not ever want to deal with a business that does not care about their customer. I will never recommend you business to any of my friends and family and I will tell everyone I know about the terrible service received.

1.On 27 March I purchased online an ONLINE ONLY promotion on JWDouble Black whisky(order ref MAK29881301).When an item is not available the online site clearly says something like no stock or words to that effect- it DOES not ask you to pay and then send you a confirmation email giving you a tracking link. Whenever I clicked on the tracking link, it said waiting to send to courier (or similar words)
2.4 days later I receive an email 31 March at 16.18 out of stock etc; no call, no request to change order etc, and I had checked that morning and it said waiting for courier.
3. I immediately phone the National customer care number and talk to Zandile-told her I thought it was bad business practice, that I wanted a better response from Makro esp in view of my not being told immediately there was no stock. I also told Zanile that the least I would find acceptable is to be assured of receiving the same offer as soon as it was available and she said that she would talk to the store and them to contact me.
4. I also responded on email to Anushika saying I intended to send the online confirmaition, the sms etc to the Consumer Council and or my lawyer unless I had a better explanation.
Both my contact by email and Zandile's promises resulted in my being told by email (all of which I can send you)that I had asked for a refund and it was being done- where was the truth- I hadnt asked for a cancellation or refund.
5. To add to the injury I suffered I am sent an email today informing me that my request [protected] has been responded to- what request- where was a direct response

I made a online purchase of a hisense fridge at makro ottery on 29th november 2019 which I kept the fridge for the past two years with it's bottom foam still attached which I only removed it last year november 2020 while cleaning for christmas I realise that the one wheel was not attached to the fridge. Which means the fridge back part only has one wheel can it cant fulfil its purpose.
I hope a solution can be given to this problem which I am not happy with the standard of delivery of my product purchased.

Regards
Eresona

Alberton 18 March 2021 10am

And the time I waited to buy 2 thermometers, The salesperson had turned down three other sales due to not having a key for the cabinet the good were stored in.

I and three other people have now taken our business elsewhere.

Poor management in that there was no spare key, and I am an employee was allowed to leave the premises with the key.

I bought a front loader washing machine at Makro, it was not working properly, it would just go straight to rinse before it even begins to wash to clothe. The spinner makes a lot of noise. I logged a call to makro call center, reference 1449545, they assigned it to a person that will assist in fixing the problem, he said he is getting lost and then got rude to me to say he is rushing for another client and if I want I must report him as he is not working for Makro. His number is [protected]. As I was still talking, he hangs up on the call saying I'm wasting his time, he works on time and money. He first got lost, then he calls me, so I explained to him the directions and that's when he started to be so rude shouting while talking, even the securities were scared of his behavior. I'm even scared of him to come to my place because of his behavior.

I bought a candy washing machine from Makro and within 2 weeks of using my machine it stopped working. The Technician came to fix but apparently did not have a part so he had to order the part and he advised that he would come back. I have been waiting 2 months now for the technician to come back with the part.
No one is responding to my emails or keeping me in the loop about what is causing this delay.

The promotion for a box of Rhino Run Chardonnay said buy one get one free.
I ordered 2 of these promotional items.
I received only 2 boxes of the wine - 1 a Chardonnay and 1 a Chenin Blanc.
The order was placed on 2 February 2021.
I have been phoning the contact centre for the past month. Every time I am told it's been escalated.
I phoned them again today and told them that I am now lodging a formal complaint against them.