Makro Online
Reviews and Complaints

good day, I purchased a dishwasher defy DW175, I used the dishwasher and found it was not drying the dishes. I called Makro and informed them, they sent over a technician and he tested and found out that the dishes where not dry. He wrote a report that we need to use rinse aid even though I told him I used rinse aid, my call was closed and I escalated this to Makro Springfield. Makro then sent this to Defy and defy sent another Technician out to site, he came with rinse aid and filled the dish washer. the next day he called me and I advised him that the dishes are still not yet dry. I am now waiting for Makro to get back to me with a proposed solution as this dish washer does not work for me.

I would rather they take this dishwasher back and I buy another one that works for me and one that has a fan in it

thank you
Alvin
[protected]

I've been trying to get a hold of you one of your call center consultants for two days now but the phone keeps ringing and I'm tired of listening to boys to men I need to speak to someone so u can make a plan to finish paying my loan sooner my contact details are [protected] I would appreciate it if I can get the call as in yesterday and now I'm trying to sendmy email I'm advice that I should complain more otherwise my complaint won't be taken seriously I mean what kind of a company are you running here

28 September 2018

I have been a loyal customer for many years, which implies that I have spent thousands of rands at your trading establishment.Unfortunately, I now regret each and every cent spent.This is due to a range of events which started with a rude cashier who whilst I was standing next to her switched on the belt, and wiped it over and over without acknowledging my presence.Eventually she allowed me to put all my items down.She proceeded to ring up all the items but in a overly rough manner whilst sighing.Unfortunately (for me) there was an item with a bar code that did not register on the computer.She proceeded to call someone, after informing me in an abrubt manner that it doesnt have a code so I can't purchase it.I mentioned to her that there are more or less 40 of the same items just next to us in the isle shelves.The person who she asked, came back after some time has passed and informed me that there is only one item of its kind and he thinks that it is part of a bulk package that was opened.I left the cashier and showed him more or less 40 of the same items just next to us in the isle shelves.He then over and over said, like he was talking to himself in his head, but out loud, the bar codes are the same, the bar codes are the same...when we got to the cashier with more of the same items she once again rudely rang up the item throwing them down and saying it's not on the system.I asked her to call her supervisor.She yelled supe.A lady that is apparantly a superviser then went with the man that I accompanied to go and look for the price of the item, also in the shelves.She then brought a tag which read 4 x of another item which was not the item that I was trying to purchase, trying to convince me that it was the price for same item although the label clearly stated that it wasnt.The cashier also started to clean the floor and took out a lot of bags and other items from her station whilst all this was taking place.So let's come to a point - I was met with a rude and unwelcoming as well as disrespectful cashier, then I was lied to about the item not being in the isle.Then a supervisor tried to steal money as she brought a label that was at least tripple the price of the item that I was trying to purchase.The cashier proceeded being disrespectul during the whole ordeal.I will always think about this experience when I visit your establishment and try to think about whether I can also find the items at other establishments like checkers and chamberlains which is situated next to you.I always try to convince my patients not to leave our country as one out of three of them have recently started this process.However, it is starting to make sense.It is about the little things like this, there is nothing bigger.

Good Day

I purchased 5 x Hi Sense 10kg Front Load from Norma( Hi Sense) who assisted me ver professionally with her sale.I then looked at the Samsung Heat Pump dryers as I am opening a small business laundromat. I asked Norma if I could a discount on the heat pump and she went to another Makro Manager to Nolene who offer me 500 each off the Samsung.Yesterday i noticed the item was marked down by 1000 each and was disgusted to be cheated off a discount of a further 1000 each as I bought in bulk.I approached Norma who called Robben Lea Urban Vedders.She did not see the necessity as to why the previous lady saw it fit to tell me it will go on promotion two days later at a reduced price.

I feel Makro acted in bad faith and should reimburse me for this gross marketing way.

I respectfully ask you attend to this matter in urgency.

The items are still boxed.

Regards

Roger

Are these the kind of mails you send clients when saying thank you for a quote received? In the same breath the audacity to question my company name.

- Can you kindly accommodate my try-and-failure of a (Tongue-in-cheek) moment ? Don't be upset.

In an ideal world your guyz company would have been Estate Management Solutions
Your uniqueness ended up with Solutions Estate Managem…..

After receiving a quote : Clients often start by " Thank you we receive a quote ….
Your uniqueness got the better of you again & u go ‘‘ ….. receipt of the quote ….we thank you"

The Manager's name is Anna-Marie
Can we change to Marie-Anne ? LOL

Thanx 4 the business.

I ordered two Items online from Makro. The one item was a Phillips DVT 6010 8GB voice recorder for lectures and interviews, and the other item was a GARMIN Drive 40LM GPS black. I received the one item (Phillips recorder) but not the other (GARMIN). The order was done online on the 31st of October 2018.

I called on Monday 10 September 2018 to inquire about the status of my item. I was told that delivery will be made by 11 September 2018.

Today is the 12th of September, and I still have not received my order.

I phoned all the numbers online to track my delivery and every time I phone they tell me to please hold. Then I hold for three minutes (plus) and no one can answer me. When I phoned to complain they also said "please hold" for what? Why should I hold if I just want to complain that your services aren't working? This is not the first time this happened. The previous time this happened I only received my order after three weeks. Makro is probably not going to do anything with this complaint and just put it on hold as that is the answer to everything you ask/ say. I love your bargains, but your service is pathetic.

I went to Makro Crown Mines to buy stationary for our office, I wanted whiteboard markers I was assisted by a salesman there he showed me the ones for R119 since they were in a holder than I saw same product but not in a holder for R64.80 I decided to take the cheaper ones. When I got to the till they were R109 I told the teller that they are R64 he sent someone to go and check the price she came with R109 price went back again and came with R64.80 price but it was for other products. I told them that than the product was put on a wrong which is not my problem I was treated as if I'm stilling the manager came his name Tebogo Tshingwala who was very rude to me treated me like I'm making it up. He took me back to the shelf and told me that it was placed by mistake I'm being difficult, I asked him if does he know consumer credit law he said yes but he will not change anything. The treatment was horrible especially from a person who's a manager I was so surprised.

I was sold a damaged tv for R15000
My husband and I brought a tv online from Makro on the 6th of August 2018. The tv cost R15000 and we paid cash. We were told that delivery would be made 2-5working days. We always received different messages whenever we called to enquire about the delivery date. We had canceled all our plans for the week as we were told that delivery would be made-we would phone and follow up each day and we were always told a different date. We then asked them if we could go get it and they accepted. We were handed the tv in the box and drove back home. Upon carefully opening it at around 12pm and setting it up we realized there were a few lines on the screen when we put it on-it didn't look like the screen was cracked, it just had lines. We phoned Makro immediately and told them that this tv has a problem. The first male was willing to help us and stayed that we could get it changed as he asked if someone showed us that the tv was in good condition before giving it to us, we said no, it was already in the box. He then asked us to speak to another person who asked us to send him pictures via his WhatsApp-we did, he said that the he could not change it and we would need to take it in for service. After phoning several people at Makro-they eventually collected the tv from us on Monday the 13th of August. After the tv had gone in for repairs we were told that we had to pay R19000 to get the tv fixed. We told them that that was ridiculous because the tv cost us R15000 and how can we pay more than what the tv cost. It was a horrific experience. The customer service is very poor with no follow ups. No one showed us the tvs condition before we took and therefore assume that it was already damaged from their warehouse. All we want is a brand new tv that we paid R15000 cash for.Hellopeter
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Returned a damaged tv and came back worse. Makro I will sue you for this!
A review of Makro by Sandra K on 9 Sep 2018
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Returned a damaged tv and came back worse. Makro I will sue you for this!
I complained about being sold a damaged tv that I purchased online about 2weeks ago. Makro responded that they would get back to me, but they still haven't yet. I got the tv back, but now it's in a worse condition than it was. Now I cant view anything at all whereas before I could view the images through the lines. Makro this is the lowest service I have ever received in my entire life. R15000 cash and you cant exchange the tv, no follow ups, no one cares. I have never used it. Extremely disappointed and dissatisfied. You have given me more heartache and headaches for my troubles. I have taken this issue to the ombudsman aswell. I will not rest until you refund me or exchange it. What a horrific experience!

I bought a laptop 2 of September the salesman said the laptop is a core i3 but when I got home it was intel and the next thing after 3 the laptop crashes when I took it back to returns and asked for a refund or new laptop they told me I that the policy does not allow that yet the policy states if its before 14 days you get a refund or new laptop the lady at returns told me ill get the after 6 months yet the laptop did not even last a week.

Date of Incident
On the 6 th of August, I purchased online a SAMSUNG 163 cm (65") Smart UHD LED TV for R14999. The order number is MAK922159 . After calling on Wednesday the 8th and being promised that the TV will be delivered on the same day in the afternoon, the TV was not delivered. When I enquired on Thursday the 9th, I was told that the TV can only be delivered on Friday. I had planned to go away during the long weekend and could not wait for them. I ended up driving to the MAKRO in Riversand to collect my items. The TV was loaded into my car without being shown out of the box. When I got home, I realised after setting up and switching on the TV that the TV had a LED crack which made lines on the screen. I called MAKRO immediately and informed them of the situation. After asking for pictures of the box to see if I had damaged the box, they sent someone to collect the TV for an assessment. Then I received a call from the Manager saying that assessment concluded I was the one who damaged the TV. I don't know what magic they used to come to that conclusion, especially since I did not see the TV before being packed. I am asking for either a replacement or a refund.

I have bought note counting machines in the past from makro nelspruit which was of poor quality and I have never complained and neither did I returned it.i just stopped buying from your store and now buy from somewhere else cheaper(almost half the price)and of better quality.i just but it now from elsewhere. I bought a grill last year in Nov and it stopped working, but since I lost the slip I left it. When I bought another one in June. I was informed that I could returned it and they would use my card as reference. I then returned it last week but due to me forgetting the tray the return was rejected. Since I stay in Mozambique I thought it senseless to move up and down with an item that costs 399 so I proceeded to leave the product on the counter . I was planning to do purchases of which I then did elsewhere as I felt disappointed of the outcome of an item that costs at most R 10. I spent about R 8000 elsewhere. I am not asking for the refund as i do not have the product anymore. But you guys must view this as an indicator as you have lost a client due to something so small as you would have recouped that money easily with my comeback purchases. If it can happen to me it can happen to others. Price is not the whole package to all.

I bought a Bosch automatic washing machine from Makro online. However, to my surprise there was only one guy that came to deliver. He is a driver and he also has to offload and curry to the house. He has nothing to offload with. So he offloaded and had to drag the machine to the house. Therefore it has damages and it shakes drastically with a lot of noise. It is not balancing, my plumber confirmed and advised me to take it back. I sent emails for a replacement, I still have no response and I need this matter resolved urgently. What is one to do?

After purchasing a faulty cordless kettle on the 20th of June 2018, (took 7 days for delivery) and requesting it to be returned for a refund, (collected on the 6th of July) i am still waiting for any answers and my refund from makro, after numerous phone calls to your customer service department and e-mails, (ref-184 on the 2/7/18) i am still waiting for my r- 854.00, no one seems to care or bother, this is unacceptable service from a company like yours.
please i want my money back... my order no- mak884145.

I recently visited Makro at Woodmead to apply for a store card which i previously had a paid off. My account was closed so I had to reapply which is not an issue, after doing so i was asked to bring my ID booklet in to collect if my application is approved.
I explained that I have misplaced my ID booklet however I have my passport which clearly states my ID number on it, including a copy of my ID certified at the police station.

Why is it that I can not use my passport when my ID number is stated on the passport, very disappointed with the service received.

I was asked to go to the police station and get an affidavit in order to receive my makro store card, this is ridiculous that i must run around in circles when my passport should serve the same purpose and if you check my credit record i am a liable customer.

I would like to receive some feedback regardimg this matter.

I got a Vodacom contract with makro Galleria. In twelve days I have had the phones twice it stopped working for 24 hours. I didnt open the other phone due to my experience with the other one. Upon arrival in the shop I stated clearly I didn't want the phones anymore. The customer service who attended to me checked the phone and saw exactly what I meant and even stated he had never seen such before. I opened the second phone by his request despite my being reluctant, he said it was fine there was a camera. He asked me to wait. After waiting for over an hour, he was now telling he couldn't do anything as the return staff were all gone. I drove, spent money for something that is not my problem. Nokia is a reknown product, so why is Makro accepting cramp from them. At this point I was really angry. He called the manager as I demanded to air my views. I spent money on fuel and was on time. So why should I not be attended. The manager was agreeable to swap the fones. But then again I was told returns staff are gone, a senior manager was called. Actually they seem to be playing games with me. At this juncture I told them that had it been a white or Indian this would not happen. I had to demand to be given anything to sign on as I was not going to take the phones back. The so called senior manager opted not to swap but take the phones to a technician. The crap I was not told earlier.

Please Makro no one wants to use a product that gets repaired in 12 days. I actually hardly used it as I had to wait for Vodacom to activity the SIM.so I used it less than 10 days.

Please I don't want these phones anymore. Out on the street several people are complaining about Nokia 5 too that it over heats and goes off.

The behaviour of your senior manager was offensive. Though the gentleman who handled the contract was not of any assistance. He is a polite human.

Caroline
[protected]

I purchased the hob/oven and extractor package on the 06/06/2018 for installation at my home when the kitchen was built. The installation took place on the 06/07/2018 and i moved into the house on the 14/07/2018.
My wife switched the stove on for the 1st time on the 15/07/2018, burnt off the plates and started to get the stove ready for use. She noticed that the hob metal surfaces was getting extremely hot. I immediately reported this to the makro store in new market where i had purchased it. I was told to use it, but they will get a technician to come out. The technician got there on the 18/07/2018 and confirmed the fault and that it must be reported to defy. Defy came out only on the 23/07/2018. On removing the hob, it showed that the counter tops had burnt. The defy technician stated that the installation was incorrect and that the matter be taken up with the makro installation team. The defy technician had to come out again on the 1/08/2018 to take measurements, then only he stated that the cut out was too small and had to be bigger. I had my carpenter come out and make the cut out according to size. Makro/servisure technicians came out on the 02/08/2018 to install the stove, after installation and testing the stoive, they also confirmed that the stove is getting too hot. The problem was then reported to defy again but to date there has been no further response.
I have contacted the store many times since and even visited the store, but no one can help me. The stove is not in use and there has been no response from defy for over a week.
The problem is, that i have purchased a stove in june, had installed on the 6 of july and not used it since. This is an out of the box problem.
The stove even caused damage to my new kitchen, it could even be worse should i have not noticed the smoke, where my house could have been in flames. (i have photographs of the damages that was caused)
i have incurred more costs, having to purchase take out and eat out.
I have resorted to purchasing a gas stove and cylinder, but i have no oven to use.
I believe that the complaint has not been handled well, i am taking the next step with this complaint and will be taking this further should i not get a resolution to this matter asap.
I look forward to your urgent feedback.

The service at Makro Wonderboom is atrocious. I have been trying to get a laptop since Sunday. when i got to Makro on Sunday there were 4 people in-front of me. It took more than an hour to just find out what options I have for contract deals. The women at the counted where screaming at each other in full view of customers. They were also working at such a slow pace and chit chatting in between. On Monday i arrive a minute before 16:30 and the door was slammed in my face (undersatndable but unnecessary and rude). On Tuesday I arrived at the store before 8:30. When the store finally opened, i went to the cellphone counter. the one lady came and asked how she can help, and i explained to her. she then screamed Koketsos name to come and assist me. Koketso arrived appr 7 minutes after. In between the screaming the women was busy polishing her shoes and wiping her pants and not bothering to assist me. Koketso eventually arrived and she had to put the computer on before she can assist me.

I told the lady i filled the form in on Sunday and that i just came to submit the rest of my documents. None of the women knew where my form is even after i told them one of the women placed it in the drawers. The lady continued to search for the form while Koketso sat and waited for the computer to go on. Eventually i was told to fill in yet another form as they have misplaced the one I filled had in on Sunday.

While filling in the form the women kept bad mouthing one of their colleagues who was not at work (whos name i remember but will not mention). This went on for a while. after filling in the form Koketso then asked me questions so that she can capture them on the system ( the exact questions that were on the form i had filled in)

I remained calm, she captured and then when she was supposed to proceed the deal sheet was not working. she called another lady and then told me that she cannot help me and that i must come back. she couldn't indicate how long the problem will be solved. i then took her telephone number and left mine and asked to be called when the system is back on. Today is Wednesday. i have called plenty of times. they either don't answer the calls or even hangup.

I then resorted to calling their main number and they don't even have phone etiquette. they don't even tell you when they are putting you through to another line.

I'm really disappointed by the service. please take your staff for training and start taking your customers serious and with respect. I have called so many time and i have left countless of messages.

Date: 4 August 2018 Time: 12:36
Client No.: [protected]

COMPLAINT:
i placed an order online on tuesday which was paid for on the same day. the eft payment was done absa to absa so payment should have reflected the next morning latest. on thursday morning around 09:00, i called to confirm collection but the payment was not yet processed hence my order was not ready for collection.
i mentioned that i am in the area around 13:00 and if they can please fast track this as i needed the goods urgently. after another 2 or 3 calls, my order was still not ready for collection at 12:43. there was no feedback the rest of the day or friday.
i called this morning at 09:02 to check if my order was ready for collection to which it was and only received notification thereof 14 minutes later.

i got the store around 12:36 where i waited another 15min to be helped and another 10min for my order to be prepared. being an online order for collection, one would expect this to be ready before-hand where it can be a simple pick-up process. this was clearly not the case.

RECOMMENDATION:
please ensure all online orders are ready for collection first thing and does not still have to be fetched off the shelf. regarding the waiting to be helped, staff need to be considerate that a customer cannot wait longer than 3 minutes to be served and provide the quickest turnaround time.

FEEDBACK:
please confirm receipt of complaint via email address provided.

kind regards

I have a Lenovo yoga 500 laptop that needs to be collected and repaired. I bought the laptop at Makro in Port Elizabeth 07/07/17 and I was told this unit has a two-year warranty with Pinnacle for collection and repairs and I was given a contact number. When I logged the unit with Pinnacle repair centre I was told the unit doesn't have a warranty with them. I contacted Makro and submitted a complaint to resolve this issue. Upon on resolving this, Makro concluded the unit does hold 2-year warranty and they have logged my unit with Pinnacle for it to be collected and repaired. The issue now it's been more than weeks waiting for collection and repairs, I have been following up with no response and this is very annoying really. My laptop has not been collected and repaired.

Please see proof of Makro communication and the one I have sent to Pinnacle.

Makro communication

RE: Xerox Scan
Inbox
x

Melekile Skweyiya
Attachments
Wed, Jul 11, 12:45 PM
to Kavashni, Anthea, me, Novy

Hi Kavashni

Please assist, the customer who is struggling to get his unit fixed. See details on the attachments and below:
Fault description:
Touch screen not working and some of the key pad buttons are not working

Pulleng Moleko Boyce - [protected]
Customer address for pickup
92 Dalton road
Sidwell
PORT ELIZABETH
moleko.[protected]@gmail.com

Thanks.

Melekile Skweyiya
Makro Port Elizabeth
[protected]

-----Original Message-----
From: Clyde Kurten
Sent: 11 July 2018 11:44 AM
To: Melekile Skweyiya; Kavashni Govender
Cc: Seelan Naidoo; Anthea Oliphant
Subject: FW: Xerox Scan

Hi Melekile

The unit does have a two year warranty, please send Kavashni the customer details.

Thanks,
Clyde

-----Original Message-----
From: Melekile Skweyiya
Sent: 11 July 2018 11:13 AM
To: Clyde Kurten
Cc: Seelan Naidoo; Anthea Oliphant
Subject: FW: Xerox Scan

Hi Clyde
Please assist, the customer bought A Lenovo Yoga(311725) on the 07/07/2017 and at the time she was informed that the unit has a 2 year warranty. The customer is now here in the store with a faulty unit, but now when we log a call with pinnacle they telling us that the unit is out of warranty. Please assist, as the customer is so very unhappy.

Regards

Melekile Skweyiya
Multimedia SBUManager at
Makro Port Elizabeth

Makro Port Elizabeth | Cnr Bramlin Street & Cape Road| Kabega Park, 6055

t: +[protected]
c: [protected]
melekile.[protected]@makro.co.za

www.makro.co.za

Disclaimer

Massmart Ethics: Tell us if we don't do what is Right, Fair, Honest and Legal. Free call [protected] or email [protected]@ethics-line.com (Massmart's Ethics Line is managed confidentially by Deloitte Tip-offs Anonymous)

To view the Email Disclaimer, click on the hyperlink: Massmart Email Disclaimer

4 Attachments

Puleng Moleko
Wed, Jul 18, 3:16 PM (9 days ago)
to melekile.skweyiya, kavashnig, Anthea.Oliphant, Novy

Good day

This email serves as a follow up on the Lenovo yoga 500 laptop, also an update on the collection and repaires of the unit.

Your soon response will be appreciated.

Kind regards

Pulleng Moleko-Boyce

Pinnacle communication

Pinnacle Warranty Desk
Thu, Jul 5, 4:22 PM
to me

Good Day

Thank you for the information given.

Please confirm if your device has been booked in with us for repair previously as we are unable to find any information regards to your device.

If the device was not booked in please provide a clear picture of the serial number as we are unable to see clearly on the picture provided.

For us to be able to further assist we need to confirm that your device is par of our stock and we need a clear picture of the serial number.(Serial can be found on the device itself as well.)

Your soon response will be appreciated.
From: Puleng Moleko
Sent: Thu, 05 Jul 2018 06:51:59 -0700
To: [protected]@pinnaclewarranty.co.za
Subject: Lenovo Yoga 500 repairs

Good day Sir/Madam

Please find the log details for Lenovo yoga 500 repairs, also find the
proof of purchase and device details attached.

Fault Description:
1) Touch screen keyboard on the right hand side of the screen is not
responding or working when using the laptop as a tablet but on the left
hand side is responding.

2) The laptop keyboard turns to not respond at times when logging in into
the laptop, have to keep restarting until the keyboard responds.

3) The laptop is slow and especially when I need to log in (password) and
opening programmes.

4) The screw at the bottom of the laptop (the top right) is out and is
causing a gap on the side.

4) How much will it be to increase the ram from 4 Gig to 8 Gig? Please
kindly send me a quotation.

Kind regards

Pulleng Moleko-Boyce
Contact : [protected] / [protected]

Puleng Moleko
Attachments
Thu, Jul 5, 7:14 PM
to Pinnacle

Good day

Please find the picture of the serial number attached.

Attachments area

Pinnacle Warranty Desk
Fri, Jul 6, 8:38 AM
to me

Good day,

Thank you for your response.

Do note that we have to send your device information to our suppliers to confirm if your device is part of our stock list and if we carry the warranty on this unit.

If the unit is not listed with us, we will then also advise you on an alternative repair centers details to assist you with your repair claim.

We will stay in contact as soon as an update is available.

From: Puleng Moleko
Sent: Thu, 05 Jul 2018 10:17:08 -0700
To: Pinnacle Warranty Desk
Subject: Re: [1EC-22D0DEFF-05B0] Lenovo Yoga 500 repairs

Good day

Please find the picture of the serial number attached.

On Thursday, July 5, 2018, Pinnacle Warranty Desk <
[protected]@pinnaclewarranty.co.za> wrote:

> Good Day
>
> Thank you for the information given.
>
> Please confirm if your device has been booked in with us for repair
> previously as we are unable to find any information regards to your device.
>
> If the device was not booked in please provide a clear picture of the
> serial number as we are unable to see clearly on the picture provided.
>
> For us to be able to further assist we need to confirm that your device is
> par of our stock and we need a clear picture of the serial number.(Serial
> can be found on the device itself as well.)
>
> Your soon response will be appreciated.
> ------------------------------
> *From*: Puleng Moleko
> *Sent*: Thu, 05 Jul 2018 06:51:59 -0700
> *To*: [protected]@pinnaclewarranty.co.za
> *Subject*: Lenovo Yoga 500 repairs

From: Pinnacle Warranty Desk
Sent: Thu, 05 Jul 2018 07:21:58 -0700
To: moleko.[protected]@gmail.com
Subject: [1EC-22D0DEFF-05B0] Lenovo Yoga 500 repairs

Puleng Moleko
Tue, Jul 10, 11:55 AM
to Pinnacle

Good day

I trust this email finds you well, this email serves as a follow up on the Lenovo laptop repairs update.

Kind regards

Pulleng Moleko-Boyce
Contact: [protected]/ [protected]

Pinnacle Warranty Desk
Tue, Jul 10, 1:15 PM
to me

Good Day

Thank you for your response.

Please take note that we have not yet received any information from our suppliers but a follow-up has been sent for prompt response.

We will be in contact as soon as we have information from our suppliers.
From: Puleng Moleko
Sent: Tue, 10 Jul 2018 02:58:38 -0700
To: Pinnacle Warranty Desk
Subject: Re: [1EC-22D0DEFF-05B0] Lenovo Yoga 500 repairs

Good day

I trust this email finds you well, this email serves as a follow up on the
Lenovo laptop repairs update.

Kind regards

Pulleng Moleko-Boyce
Contact: [protected]/ [protected]

On Fri, Jul 6, 2018 at 8:38 AM Pinnacle Warranty Desk <
[protected]@pinnaclewarranty.co.za> wrote:

From: Pinnacle Warranty Desk
Sent: Thu, 05 Jul 2018 23:38:34 -0700
To: moleko.[protected]@gmail.com

Puleng Moleko
Tue, Jul 10, 3:18 PM
to Pinnacle

Noted with thanks.

Pinnacle Warranty Desk
Tue, Jul 10, 4:04 PM
to me

Good day,

Thank you for contacting us.

We have just confirmed that your unit is not part of our stock list and we do not carry the warranty on this unit. Please contact the following alternative repair center to assist with your claim.

PartServe Repair centre:
GAUTENG - HEAD OFFICE

16 Milkyway Ave
Linbro Business Park
Sandton

Tel: +[protected]

Email:[protected]@partserve.co.za
Email:[protected]@partserve.co.za

From: Puleng Moleko
Sent: Tue, 10 Jul 2018 06:20:59 -0700
To: Pinnacle Warranty Desk
Subject: Re: [1EC-22D0DEFF-05B0] Lenovo Yoga 500 repairs

Noted with thanks.

Kind regards

Pulleng Moleko-Boyce
PhD Chemistry Candidate
Nelson Mandela University (NMU)
Port Elizabeth
6000

On Tue, Jul 10, 2018 at 1:15 PM Pinnacle Warranty Desk <
[protected]@pinnaclewarranty.co.za> wrote:

From: Pinnacle Warranty Desk
Sent: Tue, 10 Jul 2018 04:15:32 -0700

Puleng Moleko
Attachments
Tue, Jul 10, 4:15 PM
to Pinnacle

Good day

Thank you for your response, as far as I know, the device is still under 2 years warranty with pinnacle. Please find the document attached I received when I bought the unit to contact pinnacle.
Ill have to request for clarity from Makro regarding the warranty on this unit.

Attachments area

Pinnacle Warranty Desk
Tue, Jul 10, 4:41 PM
to me

Good Day

Thank you for your response.

Please be notified that we have sent another request to the suppliers to double check if the device is part of our stock.

The feedback that we received stats that we do not carry the warranty on this device.

Please contact the alternative repair center as previously given in the e-mail.
From: Puleng Moleko
Sent: Tue, 10 Jul 2018 07:18:33 -0700
To: Pinnacle Warranty Desk
Subject: Re: [1EC-22D0DEFF-05B0] Lenovo Yoga 500 repairs

Good day

Thank you for your response, as far as I know, the device is still under 2
years warranty with pinnacle. Please find the document attached I received
when I bought the unit to contact pinnacle.
Ill have to request for clarity from Makro regarding the warranty on this
unit.

Kind regards

Pulleng Moleko-Boyce
PhD Chemistry Candidate
Nelson Mandela University (NMU)
Port Elizabeth
6000

On Tue, Jul 10, 2018 at 4:04 PM Pinnacle Warranty Desk <
[protected]@pinnaclewarranty.co.za> wrote: