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Planet Traveler Customer Service Phone, Email, Contacts

Planet Traveler
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www.planettravelerusa.com
www.planettravelerusa.com

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2.6 5 Complaints
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Planet Traveler complaints 5

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P
2:58 pm EDT

Planet Traveler ordered smart tech case from kickstarter in 2015

I was a kickstarter backer #1547. Paid $324 as an Early bird in 2015. Original delivery date was Nov 2015. they communicated many delays. Contacted them in March 2016 where they communicated delays for Dec 2017. In Dec 2017 and at my request for a refund, they communicated that there were no refunds. It is October 2019 and no reward has been received. This company is a scam. If I am not going to get my money back, I want to be able to make as much PR damage as possible.

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ComplaintsBoard
C
12:11 pm EDT

Planet Traveler space case 1 carry on prado butterfly fusion

I contributed to the Kickstarter campaign on August 7, 2015.
Crowd Ox id: 169169
Kickstarter id: 1559. I paid $344 USD + $45 USD shipping
Since 2015 I have received numerous emails explaining the various delays in shipping.
In 2017 I got an email checking on the delivery address, which I confirmed.
The last email update was received in March 2018 indicating:
"PT Support
Mon 12/03/2018 7:48 AM
Production of Prado Art Series Luggage has been scheduled for April. We hope to begin shipping in May.
Thank you for your patience and continued support.
Sincerely,
Planet Traveler Team"
I have since sent regular emails and have phoned, leaving a detailed phone message, but have not had any reply since March 2018.
At this point, I would like a full REFUND.

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7:50 pm EST

Planet Traveler space case 1 delivery

Despite repeated promises of delivery of paid for luggage, I am still waiting. Now when attempting to contact the company the phones are unanswered and so is email. Either this company is so mismanaged or they're out of business and is making no attempt to satisfy people who have paid. I personally paid $744 for carry-on and check-in sized "Space Case 1" luggage. None of the U.S. offices of the company are answering calls. Messages left on voice mail aren't returned.

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Is Planet Traveler legit?

Our conclusion: Planet Traveler stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Planet Traveler's reputation as a trustworthy leader in their field. Customers can rely on Planet Traveler's services, assured they're dealing with a highly reputable and fully legitimate company.

Planet Traveler earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for Planet Traveler. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Planettravelerusa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Planettravelerusa.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Planettravelerusa.com you are considering visiting, which is associated with Planet Traveler, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Planettravelerusa.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The planettravelerusa.com may offer a niche product or service that is only of interest to a smaller audience.
  • Planet Traveler protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
L
10:09 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Planet Traveler has left an official reply on this complaint.

Planet Traveler space case 1

This is a complete scam. They raised more than a million dollars from Indiegogo contributors and a million from Kickstarter. They continue to push their suitcase from their website and Facebook and yet there are reports everywhere of people like me who gave them $350 - $1500 for these suitcases and two years later they won't even respond to messages left with the company. AVOID THIS COMPANY

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Dana Nyr
, US
Jan 04, 2018 8:19 am EST

Yes, they are a scammer. I have order my suitcase since 2015 and the last email was on November 2017 saying that my suitcase in on the way, after long waiting, it seems they send me fake tracking number and the item was never send.

Avoid this company, Im not a kick starter. Im directly buying the suitcase from their website.

Planettravelerusa, if you read this, Im not lying, you can check my Order #1845 and see if Im saying bad things about your company or a real buyer.

ComplaintsBoard
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8:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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Planet Traveler luggage set refund refused from $1.1 million dollar funded indigogo capaign

I purchased a $1488 luggage set from the $1.1 million dollar Indigogo crowdfunding company, Planet Traveler in April. They have yet to deliver, 7 months later, and have refused a request for a refund on multiple requests. This campaign is a failure of EPIC proportions.

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Khalid Dosfia
, US
Oct 15, 2018 6:13 am EDT

I preordered a suit case for $350 on 2015 they said it will be delivered later on the same year but still didn't get no response its been more than 3 years now (2018) i recently send them an email but no one responded, i went and I checked their website and it doesn't look the same anymore, make sure you avoid this company it's for sure a scam.

D
D
Dana Nyr
, US
Jan 04, 2018 8:19 am EST

Yes, they are a scammer. I have order my suitcase since 2015 and the last email was on November 2017 saying that my suitcase in on the way, after long waiting, it seems they send me fake tracking number and the item was never send.

Avoid this company, Im not a kick starter. Im directly buying the suitcase from their website.

Planettravelerusa, if you read this, Im not lying, you can check my Order #1845 and see if Im saying bad things about your company or a real buyer.

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Overview of Planet Traveler complaint handling

Planet Traveler reviews first appeared on Complaints Board on Oct 12, 2016. The latest review ordered smart tech case from kickstarter in 2015 was posted on Oct 9, 2019. The latest complaint space case 1 was resolved on Oct 28, 2017. Planet Traveler has an average consumer rating of 3 stars from 5 reviews. Planet Traveler has resolved 2 complaints.
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  1. Planet Traveler contacts

  2. Planet Traveler phone numbers
    +1 (844) 646-6887
    +1 (844) 646-6887
    Click up if you have successfully reached Planet Traveler by calling +1 (844) 646-6887 phone number 0 0 users reported that they have successfully reached Planet Traveler by calling +1 (844) 646-6887 phone number Click down if you have unsuccessfully reached Planet Traveler by calling +1 (844) 646-6887 phone number 0 0 users reported that they have UNsuccessfully reached Planet Traveler by calling +1 (844) 646-6887 phone number
    +1 (786) 322-3022
    +1 (786) 322-3022
    Click up if you have successfully reached Planet Traveler by calling +1 (786) 322-3022 phone number 0 0 users reported that they have successfully reached Planet Traveler by calling +1 (786) 322-3022 phone number Click down if you have unsuccessfully reached Planet Traveler by calling +1 (786) 322-3022 phone number 0 0 users reported that they have UNsuccessfully reached Planet Traveler by calling +1 (786) 322-3022 phone number
  3. Planet Traveler emails
  4. Planet Traveler address
    11450 NW 122nd, Street Building 100, Miami, Florida, 33178-3259, United States
  5. Planet Traveler social media
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