Makro Online
Reviews and Complaints

I placed an order at 07:15 AM on 27 November. It is still in Order Confirmed status, not yet in Order in Progress. I have ordered other items from two other online stores and received one within 24 hours and the other within 3 working days but not Makro?

On Tuesday I was told it will be delivered on 6 December but when I called on 5 December I was told that the delivery day can not be confirmed yet.
So I was lied to, now I want to report the matter to a complaints or customer care manager, so they give me a number 011 797 0000 but that number just rings, no one answers. The whole Makro Online system is broken leaving customers with NO recourse! Just total disregard for customer service.

On 16 November I made an online purchase for a battery operated fan. On 18 November I received a SMS stating that the order is at the couriers. Today is 4 December 2019. I have called the call centre numerous times just to be told that they will expedite the query. I also tried calling the Head Office to no avail. I also emailed makrocare@makro.co.za (We acknowledge your request and it will be attended to within 2 working days. Kindly take note that the resolution of your request might take up to 5 working days (depending on the complexity), however, we will regularly update you on the progress.) I have often made online purchases for my private and business use, and this has now left a bad taste. Please could I either get a refund or my goods I paid for. I also suggest you change your courier company. As a business owner myself, I am appalled at the back-end of your operation. You make your Customer Care Centre seem "useless", when all they are doing is reporting on what they see on their systems. Kindly resolve my query.

MAK2234824
[protected]@christophers.co.za

MAK2257124

Playstation 4 console R3999. Delivery chosen NMR Sasol locker pick up confirm 3-5 days delivered. I have a screen copy of all of the mentioned in this conplain

Order above on 27 November 2019... been tracking the parcel online and received an sms on thursday at 16:35 28 november as below
Hi AYESHA, Your order MAK2257124 is en route to Makro Makro Sasol NMR locker. You'll receive locker PIN via SMS when it is ready to collect. Track your order online. [protected]...
On 3 December i called at around 8:05 am customer service0860600999 to query that my order is with the courier and has not been placed in locker ... it was said to me that the matter will be escalated...
Called again on 3rd December at around 4:00pm enquiring that i have no feed back, nor has my email been replied to regarding this matter and again said this matter will be escalated.
At 10:45 on 4th December i log on my profile and tried tracking the parcel and it has moved two steps forward...
saying
Ready for collection at the locker
And next step saying
Collected.

Till now the 4th december i have not received any sms with the Pin no, nor can Makro tell me why i have not received a pin or why it says on locker and collected.

Clearly even the management cant give me a valid logistical answer but to esculate with no feed back .

on the 27th November, that was the first day of black friday, i purchased a 15kg samasung machine from Makro cornubia. after paying a staff member took my booking receipt and invoice to book my machine. due to circumstances i could not take machine same time away. next day i paid for delivery to be made, arrangement was made that on the 30 Nov the machine will be delivered. on monday 02 Dec i received a phone call from the delivery department that there is no stock of the machine and waiting for stock to arrive. i insisted to speak to someone in charge and was assurred that a manager will phone. 2 hr later no calls received. i called and spoke to sash who assurred that an investigation into this matter will be done and i will receive feedback. today the 04 Dec, no feedback recieved. i have called the delivery department and was put on hold for more than 5min, then the call cut. i have tried several times and there is no answer. now i am gonna drive down to the store and make and want answers. what an innconvience. pathetic service my cell number [protected]

I have sent several messages to Jabulile Khumalo in your Customer Service / Insurance department. I have had no responses or acknowledgement of my correspondence. Will someone please assist.

LG Agents came to inspect the TV. they called twice to inform us that the mother board that needed to be installed is not available in South Africa and that we should wait 8 weeks and they will let us know if the part is obtainable.

We were told that the insurance coverage will enable for the TV to be replaced if parts are not obtainable in South Africa to fix it.

I have been waiting for an update of any kind from emails and calls around my order, still nothing, you can't get an immediate refund its take them another 10 days or so, you're basically screwed either way.

I walked out of Game because they were full and opted for an online option because my last purchase was such a breeze.

I am beyond annoyed and their customer care consultants are no help, they can't help, the don't know what's going on, they can only log a ticket for someone to get back at you, no one ever does, its phone call after phone call and emails about the same damn thing, I wanna scream

As advertised playstation 4 incl 4 games and 3 months subs for r3999 available from 27th november 2019 on black friday special, oh and 18 units per customer! 😕😢 sad! On november 26th 2019 item was in my cart ready to checkout at 7am, exactly 6:59 and 50 seconds I clicked on. Checkout (giving internet connection time) at 7:06 I get a booooo item sold out

What a disappointment
Call the store @ 8:02 sorry all sold out

What a black friday scaaaaam

Thanks makro

I ordered a Defy Dishwasher (Order number MAK2231919) on 14 November. According to the "track Progress" the order was confirmed on 15 November. Delivery was said to be 2 -5 days. It is now 8 days and still no sign of the product. I phoned your customer care line on Wednesday and was told that delivery would take place on Thursday. Needless to say, nothing received. Phoned again on Friday morning and was promised that they would phone me back later that day. Again, needless to say - no phone call received.
What have I paid a delivery charge for?
I feel that this service is extremely poor to say the least and it will certainly be my last time of ever trying to do business this way.
I want to know why the continual delays, why promises made are not kept and I feel that my delivery fee should be refunded.
Look forward to your response.

I bought a washing machine, microwave, sound bar and fridge on the 6th November 2019, and after a big fight it was delivered on the 8th November 2019 without the washing machine, I then had to go to the Makro store on the 9th to collect the washing machine, due to the inability of staff not performing their respective functions properly. Today on the 21st November I had to take the microwave back due to an irritating noise and a faulty door. Their policy states that it will be exchanged within 14 days and I only took delivery on the 8th of November, which means it still falls within the 14 days, and now they want to book the unit for repairs which according to them can take up to 6 weeks. That is the worst client service I have ever had in my entire life. I can tell you one thing, due to the inability of the sales manager at Carnival Makro, I will never go back to Makro ever again, not even to buy a pencil. I am highly disgusted.

I ordered the icemaker machine online which was delivered on the 18th of October 2019. The bottom part was not delivered only the attached top part was delivered. I made followup and no one has got back to me. Instead everytime I call, i'm told that they waiting for an answer from David who is apparently in Port Elizabeth. It's very frustrating that i can't utilize the machine and missing out on making money instead i'm spending money trying to follow up. I was told that someone would call me after 72 hours. It's over 2 week now. This is ridiculous. There are events which I need to cater for as well as customers to service and I am losing out big time. The Berlin November is coming next weekend and I can't afford to lose on it or else something is got to give. Ref no: #345721.

MAK2217122
Makro's Online support is very very disappointing.
Placed an order weeks in advance (25 Oct), and emailed specific delivery instructions immediately, and 3 more times - to be delivered on 15 Nov after 2 (as the online instruction section doesn't work).
Still have not received 3 out of 4 most important items! (Split delivery). I cannot keep taking off from work because the delivery is unorganized.
The communication from Makro online with their couriers and their clients is pathetic.

How can this be resolved?

My order was placed on 5 November 2019. I'm in Randburg. 2 - 5 days for delivery. No delivery yet, tried in vain for 2 days to cancel as I need to go and buy the item somewhere else. No contact since, agents keep saying someone will contact me but nothing. Why do they have an online helpdesk? And why are they not helping? Or sorting out queries? Really bad.

My mother's purse was stolen today in Makro Centurion. When they asked for help the assistance was terrible. At the Absa bank in Centurion Mall where se got a new card the lady that helped her said that there is on a daily basis older people that come in to get new card that was robbed at Makro. Surely I think that Makro can sharpen their security as a Tuesday is pensioners day at Makro. I also think that when older people ask for assistance that the staff can help with a smile and not like it is too much effort.

I placed my order on 15 october 2019. I have still not received it after complaining telephonically (twice) and receiving a notification that it is on its way. This is pathetic. On 12 july 2019, I placed an order as well and it was not even delivered - I had to collect it myself on the 12 aug 2019 which is one month later. I have no idea what is happening but I pay the delivery fee for convenience which promises 5-7 days, this has been 21 days and it's not the first time. I will definitely only use takealot in the future as this is ridiculous for business purposes. Yesterday I spoke to a gentleman jarred at customer service line and he assured me that he will be conveying this o a supervisor to contact me within the same day... I have still not heard back from him. So all in all this is 21 days, 2 telephonic complaints, one in-store complaint and 3 emails and still nothing...

Last week Sunday, 27 October 2019 I placed an order for a birthday present which I was meant to give to my special someone today. Makro delivery states 2-5 working days. Throughout last week I noticed that my order had not moved since I placed the order and paid. Bare in mind, when I placed the order there was stock available. I called in about five times to follow up on my order in which each time I was advised I would receive a phone call when I would receive my order. SURPRISE - I received nothing at all. I call again on Friday in which I'm told they are contacting the supplier to find out why their system inst moving. I did not receive a update call either. Come yesterday (Monday, 04 November) I had no feedback and no order delivery. I was fed up and called AGAIN. This time, I was informed they have no stock. The day before I need my item, they have no stock. I am supposed to be "updated" when they will get stock again - I have received no call. Disappointed in MAKRO, service is HORRIBLE. And today I have to let my partner down because I am unable to give him his present. I still would like the item, there has just been no motivation from their side to ensure I receive this product.

I purchased cash a KIC fridge at Makro Carnival, 25 October 2019.I noticed during the week that the freezer door rubber does not close tight.There is a gap between the rubber and the freezer when it is closed.
Makro Carnival does not want to help me.
What do I do get my money back and let Makro keep it's defect Fridge.
As a results of the air coming into the freezer as a results of the door rubber that does not seal the entire freezer.The freezer is virtually not serving the purposes and within short space of time Ii would loose a fridge due factory defects that are unduly passed to me innocent customer.Please do something before it's too late.

I made a online purchase on 27 October 2019
On 28 October I did an EFT payment, like my previous order.
The order is still showing awaiting payment.
I have phoned the online centre 4 times already and have send my proof of payment 3 times.
My previous online order was dealt with so efficiently that I felt confident to do it again, big mistake on my part. Never will I buy from Makro online again

Reference number 303261

Absolutely disgusting service from Makro online. I placed an order online which was meant to be delivered to my home within 2-5 working days after placing such order. They delivered an incorrect unit, asked the driver to return with it on the 4th October. Since then I've been following up as to when will my correct item be delivered. All callcentre agents sending me from pillar to post. I have asked for my refund, its been more than 7 days. I follow up everyday and I've been given same feedback. I need this to be actioned ASAP or I will report this to ombuds and my last resort.