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MakeMyTrip
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MakeMyTrip
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154 complaints
88 resolved 66 unresolved
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MakeMyTrip - Booking Date Technical Issue

I had booked a ticket for the 18th of May'22 for a flight at 17.20 on the website of Make my trip. Due to a technical glitch on the website, the booking got confirmed for another date on the 18th of June'22. I had to cancel the ticket for a higher fare later. They mentioned that they will charge for the cancellation and also for change of date.

I have tried booking on Make My Trip before too, but this has never happened and I seek a solution for the same.

Desired outcome: I would like a refund of my ticket since I had to rebook the ticket due to the technical issue from Make My Trip.

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3:03 am

MakeMyTrip - Traveling not done by me

Sir, I booked a bus ticket from MFP to NDLS (NU210811032026062), PNR-37NZVKKX) from JGD travels pvt. ltd. But bus is not departure form muzaffarpur at 10:45AM. There is no any bus from Muzaffarpur at 10:45AM. I left my next train from NDLS.

SO, Kindly refund my ticket amount.

Pranav Kumar

9717672915

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12:35 am

MakeMyTrip - Cancellation/refund for a train journey

MakeMyTrip rail e-ticket for booking id -NR2200249642706830

This booking is not visible under MY TRIPS on website/app and there is no way of cancelling this ticket. I called the helpline number and it is of no use, just refers to the bookings which are visible. Also the helpline number has no option to connect to a Customer representative. Also send an email to [email protected] but no reply.

Desired outcome: Cancellation and Refund to be processed

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2:25 am

MakeMyTrip - Money deducted but ticket not booked and not showing booking ref number or transaction ref number

My flight ticket wasn't booked, but amount was credited to MMT. I had to book the ticket again and this time it was successful. But, the amount deducted in first attempt hasn't been refunded. After connecting with Bank Authority, they confirmed that the amount has been credited to MMT. I can't find a way to reach MMT customer care, they just have the IVRS for new/past booking info. Also, neither the website or app has a complaint platform.

Desired outcome: Refund

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MakeMyTrip - Amount deducted without issuing any ticket

I tried to book a ticket for 2 persons on Durgapur Chennai (Spicejet SG 332) flight for 22 Nov, 2021 using my SBI Debit Card. An amount of INR 8738 had been deducted, but the booking was not completed, the console showed a 'payment failed' message. Later, after half an hour, I found the money has been deducted. I am still waiting for a refund. Tried calling, emailing, chatting with makemytrip, but there are no channel through which I can reach them.

Desired outcome: I want a refund

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7:21 am

MakeMyTrip - Money deducted and booking confirmation not recieved

To MakeMyTrip team,
Kindly note my complaint.
I made booking via MakeMyTrip app for a round trip to Vadodra on 4th October-8th Oct'21 amount of Rs 18, 772 was deducted on 11th September'21 at 11pm BUT, have not recieved my booking confirmation till now.
My bank has confirmed payment successful
The payment reference id shared by bank is 13946387897.
I even recieved a confirmation from Indigo airlines for booking. The transaction id shared is 5f3f7d8bf5e420210911053306.
BUT, MakeMyTrip is not confirming the booking.
Iam highly disgruntled and upset. Kindly look into the matter and update me at the earliest.
Looking forward to a positive revert.
Thanks.

Desired outcome: Booking confirmation.

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MakeMyTrip - Money deducted but ticket not confirmed

At the time of payment money deducted and payment failed and ticket was not booked and money get into mmt i confirm from bank about my money deduction he told me that the money debited and get into make my trip.
My name Anurag Dubey
Email id [email protected]
Mobile No. 8400210467
Please help. You don't have contact
Give my refund my money back
Please contact me please. i am not a rich person who give not more important to ₹457 please refund my money

Desired outcome: Its 2 day and i have mailed mmt no response

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11:59 pm
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This review was chosen algorithmically as the most valued customer feedback.

MakeMyTrip - Money deducted but booking confirmation not recieved.

I made the following booking, for which money has been deducted but have recieved no booking confirmation. Dear 6E Customer, Thank you for choosing IndiGo! Your Booking Details DEL BDQ Delhi Vadodara RoundTrip • 4-08 Oct 21 • DEL-BDQ Direct • BDQ-DEL Direct • 2 Pax Payment Status Initiated Transaction Date/Time 11 Sep 2021 22:02 PM Transaction...

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MakeMyTrip - Immediate refund for my booking that has been charged but no ticket issued

Hi, good day. I booked a ticket from MMT yesterday August 6, 2021. They processed the payment transaction, deducted the payment but no ticket has been issued instead they sent me a message that my booking has failed but they already deducted the payment from my card. My booking id is AN7914755544552, rountrip ticket from Dubai to Amman via fly Dubai. I check the status and my refund has not been processed yet but I was inform that it was already initiated but nobody from. MMT can explain what really happen to my failed booking. Kindly please processed my full refund immediately. Do not add up to the problem that most of us were struggling due to this pandemic, I booked from MMT because I thought it was a legit online agency.My name is Marvilyn C. Lozanes and my email is [email protected] Please resolve this issue immediately. Thank you

Desired outcome: Full refund of my money for failed booking

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11:54 pm

MakeMyTrip - Refund under booking ID NF7814625299 / PNR AB46VJ

Due to pandemic our flight was cancelled last year, Spicejet confirmed that full amount has been credit to Makemytrip but till date the amount has not been credited to my wallet. As the booking is more than 1 year old so it is not reflecting on MMT web portal nor there is any customer care executive available on any numbers. Even there is computer generated response on email.

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12:58 pm

MakeMyTrip - Long delay in refund of cancelled tickets

I have cancelled my ticket booked through Makemytrip (Booking reference id: AN7019555100890) on 25th April 2021.
The booking is from Dubai to Hyderabad (Indigo) and Hyderabad to Dubai (Emirates).
After continuous follow-up's, the refund has been initiated for Indigo flight.
However, the refund amount for Emirates is showing as Zero. I was shocked and called their customer care who do not have any clue to guide and they finally say it would take another 45 days to process the refund. Meanwhile Emirates has denied to refund any amount if the booking is done through travel agent (Make my Trip).
There is no clear information neither from customer care nor any definite time line to process the refund.
Request Make my trip management to look into the matter and do the needful and its a lesson learnt that I would never after book any tickets through your portal

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MakeMyTrip - Money deducted from account and ticket not booked, neither i got any refund

Money deducted from account and ticket not booked, neither i got any refund
from make my trip. When contacted the bank SBI they told transaction was successfull. Transcation ID is: IGAKWIOAN3 .
Please help me out in getting back my amount, as it is very frustrating for me.
EVen unable to contact make my trip customer care executive regarding this issue.

Desired outcome: NIraj Mishra.

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S
3:44 am
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This review was chosen algorithmically as the most valued customer feedback.

MakeMyTrip - Payment debited but no ticket booked, please kindly help me to get back my debited amount

Dear Madam/Sir, This is Sakthivel B from Chennai, I had booked bus ticket to Madurai from Chennai on 27-03-2021 around 11.30 Pm, While booking ticket payment got confirmed through the payment gateway, yet the ticketing process did not get completed. A page was displayed saying that the 'booking had timed out'. So, the payment had now been deducted from my...

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S
5:35 am

MakeMyTrip - Money deducted but tickets not booked

I tried to book my flight today, I made the payment which was debited from my account but the tickets have not been booked by make my trip and no confirmation mail has been received my me till now...
It was a huge amount and I am highly disappointed with this, kindly refund the same.
I request you to look Into the matter as soon as possible
Email id- [email protected]

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MakeMyTrip - Flight booking

Booking ID: NF79164270605312

I have made a request to transfer Rs 6566 from my MakeMyTrip wallet to my bank account on 28/01/2021 for Rs 6566 /- for my cancelled trip from Delhi to Kolkata via Indigo. I paid Rs 14716 /- for my cancelled trip from Kolkata to Delhi and Return journey. But I have just received Rs 6398 /- refund for a cancelled trip from Kolkata to Delhi trip via AirAsia. I am yet to receive Rs 6566/ for my cancelled trip from Delhi to Kolkata via Indigo. Although you have received Rs 6566 /- from Indigo on 08/12/2020 and showing that it has been transferred to my bank account on 28/01/2021. I am attaching the screenshot of my Makemytrip wallet.

I tried to contact you over the phone and chat with no success as usual.

Repeatedly I am sending requests and tried to contact the phone but without any help. Always I am getting a response that I have received Rs 6398. Therefore read the message completely before your reply.

Look into the matter and do the needful at the earliest as it is over one year that I have not received the refund.
#worstservice
#fraud
#cheater

Desired outcome: Refund Rs 6566 to my bank account

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M
11:23 pm

MakeMyTrip - Refund not yet issued

Hi,
I am Mahendra booked a ticket via MMT and my booking ID - NF78148263732808.
From Chennai to Nagpur
One Way Flight

I have cancelled two months before however refund is not yet issued to me.
I confirmed with @IndiGo6E they also issued refund to MMT.

I still couldn't get why are you holding my amount? I sincerely request to process my refund as soon as possible.

Desired outcome: Refund to credited back to my account

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11:58 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.
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MakeMyTrip - Refund amount

I would like to inform u my name is NITHISH KUMAR i booked ticket Abudhabi to Trivandrum 7 may 2020 ..my id no NN7014452478208 and i cancel the ticket because of pandemic situations corona issue..still i not get my refund amount 17500 Rps . December first week i call ur customer service only lady info me Dec 27 2020 u will get amount..why she tell lie about my refund so iam kindly request u pls refund my money as soon as possible ..My contact number +918098445208. Thanku

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10:16 am
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MakeMyTrip - Go air

I had a flight scheduled for 3rd June 2020 from Mumbai to Delhi with Go Airways. My flight got cancelled due to Pandemic Situation .
I received an email from Go Air that that flight has been cancelled due to some unmanageable situations and i can either go for alternative flight or request for full refund.
I contacted Make my Trip (which was really hard to contact) they mentioned that they mentioned that they will processed the request and they will check with Airlines and will process the request. Its been months i have been trying to contact to Make MyTrip and their number does not work nor they have any email support. I tried to contact to Go Air and Wow! their numbers are also not in use. I am feeling cheated here .
Flight number :- G8 391
PNR number :- H7MTXM
My email address :- [email protected]

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7:20 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
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MakeMyTrip - Flight status due to change in travel advisory

I booked a ticket for Manchester-Mumbai on Turkish Airlines for March 20, 2020. Due to the travel advisory, i have been trying to speak to Makemytrip but i'm perpetually on hold. After holding for more than 1 hour, finally lost patience and disconnected. Now i get a message that my problem is resolved but i have no clue what the resolution is since i did not speak to anyone w.r.t. my problems.

There is no email ID that i can write on. I found one email address and wrote on that but the mail bounced back.

How in heaven's name are we supposed to connect with them?

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2:54 am
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The complaint has been investigated and resolved to the customer’s satisfaction.
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The company has left an official comment on the complaint.

MakeMyTrip - Cancellation charges

Booking id: NN2813352717076, Airline PNR: YKG2R

I am not able to understand your calculation of cancellation charges. As per the E ticket issued to me on 19th Feb, it is very clearly written cancellation charges per passerger as Rs. 16065 by the airline and Rs.649 by MMT. Despite this you have deducted the convenience fee @Rs.1279 as well. This is not at all correct because i) You have taken the convenience fee at the time of booking and ii) you have written very clearly of the cancellation charges on the ticket.
Therefore, kindly refund me Rs.2558, the excess amount deducted. You have taken the convenience fee once while booking. Therefore, You should not be taking the convenience fee twice especially when you are charging Rs.649 as your part of cancellation charge.

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1800 118 747 1800 102 8747 More phone numbers
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