MakeMyTrip

I was booked family package for 6 persons from Mumbai to srilanka from mmt as diwali premium packages.
At the time of booking, they informed it is a group packege and 15-20 people will be there in your package. But actually it is 39 people and big bus is for trip. It is takes one hrs too get to gether and waste of time. Not usefull at all. They are cheating to the people. More over, their India staff is not supportive and they don't know any thing about package. T

I travelled to Kashmir along with my wife and daughter with make my trip from [protected] to 6-6-2015. We all had a memorable trip. Every body from make my trip made it happen. They gave excellent arrangements where ever we went. The accommodation provided was excellent especially in Srinagar at Paradise Gateway. Our guide Yunus and our coach driver Parvez were very cooperative and very helpful throughout the tour. My special thanks to them. I want to thank Mohan the chef of Paradise Gateway Hotel in Srinagar for his hospitality and very tasty food. I found Kashmiries very friendly with us. I once again thank make my trip for making our tour memorable.

I would like to let you know that was it was absolutely disgusting experience to deal with a MakeMyTrip just to help with the cancellation of the  ticket, which was made by mistake because the Wi-Fi was not working properly that day

I called makemytrip company and told them that please cancel this ticket which was made by mistake and they said we are looking into it.

; They put me on a hold for so long and still nobody was able to answer any questions.

And the most disgusting part was when you guys block my number from calling your customer service

Your customer service answering machine was telling me facility to this number has been temporarily discontinued

How can you block my number without me being able to talk to your customer service? How can I resolve my issues?

And on the top of that at every step, they kept canceling my ticket which was already pre booked 

All the plane connections very very very time sensitive but because of your company’s handling of the situation. We had to go through extreme stress and anxiety because they kept canceling my ticket at the last minute.

Can you kindly tell me can one person, who can  travel to the same destination on the same day on two different airplanes?

Dear Sir,

I had booked the hotel for my family (wife and daughter) from 15th May, 2024 to 19th May 2024, but when they visited the hotel it was not as shown on the website. I raised the issue with the MAKEMYTRIP that the hotel is not for a family for stay as the outlook of the hotel is like a Lodge not a property as described in the website. I asked the company to cancel the booking of the hotel as it is not viable to stay for women's in the hotel. The hotel is not women friendly. I had requested the company to refund the booking as I am not using the facility of the hotel. My family had to face lot of trouble on that day i.e. 15th May, 2024 and hot to check in another hotel that night. It was very frightening and ugly situation for my family faced on that day.

Request your good selves to look into the matter and help us in getting the booking amount refunded.

Hope your good selves will do the needful at the earliest and oblige.

Regards,

Amit Mittal

I have been trying to contact Makemytrip on phone numbers provided on their website on 18th April 2024, for some booking related query/issues.

I am getting no option to speak to their customer relationship executive. It just goes to AVR and I can't find a resolution to my query.

Also no email address provided on their site to which I can write my email to get my query resolved.

Hi MakeMyTrip,

This is with regards to reference too --> MakeMyTrip Booking ID - UN***112

With your mismanagement, I was unable to board flight

(AIR CANADA) AC-71 --> DEL to TORONOTO (Fri, 25 Dec 15,00:45) & Going forward missed Air Canada to Austin

While asking for tickets at an AIR Canada counter they were not allowing me to fly to Canada. As they can't issue my tickets on my sticker US visa (H1-B) as told due to lack of transit visa, which I was not educated by make my trip on that, even when they have taken details about my USA passport and visa details, mail attached below.

I was completely shocked at that point where my commitment & future schedule was in jeopardy.

Originally, I came from Airline PNR (3IN8HG) & its operated on the rules of LUFTHANSA. I was helpless & not able to seek any kind of help from them also as their flights & staff was off on the eve of Christmas. I was having US number with me, but somehow it's not working on roaming. I rushed to local Airtel booths for calling & follow ups (Booth numbers are mentioned below for reference). Due to paucity of time, I had taken help of my wife to help me change the ticket date for a hassle free travel, therefore with lots of hope she approached MakeMyTrip US -International Customer Care Dept. for help to shuffle the travel date / arrange next immediate flight with different airline, ( call details, voice conversation details can be fetched from your system and for further reference name of the representatives and numbers used have been mentioned below.) We had high hopes as with the changing trend organizations like MakeMyTrip has reinforced Agent Culture and trust, therefore I have been a repetitive customer, but this notion of mine has been broken to a level that, i would urge to retain it back for me or I might never opt for an agent ever and would prefer the conventional booking style.

On first call to customer care, my wife on my behalf, explained them the urgency and briefed them, how due to lack information miss from make my trip has plunged me into the trouble, she requested them to change the ticket, but they simply harshly refused, to give us any sought of help.

On Second call, after again repeating the history / urgency, and with all conversation we were given a piece of advice to get in touch with Lufthansa, which was not even an operating airline rather just partner airline, and MakeMyTrip representative made us believe that they are the only ones which who can help us at this point of time, challenging the last hope, and feeling empathic for the situation my wife approached Lufthansa Customer Care, I must say they proved they are professionals, understanding and supportive after all they are foreign company and customer matters to them, therefore on one go they agreed for an alternate ticket and started suggesting the dates as well on my present scenario, but the moment they went deeper they realized an agent in between MakeMyTrip and then what they said was "we are sorry as the agent is in between then only he can do it we are helpless "

Even I approached information staff / counter Airline staff, all were saying its because of MakeMyTrip you are in such trouble position.

I was left alone in a mess. I was running pillar to pillar to timely arrange an alternate ticket as I had legal commitments, during that time both me and wife were busy struggling for alternate options on individual level and off late I booked one directly and updated my wife to request a refund so as to ease the loss.

Third call my wife, requested them that I am not in touch due to lack of local number, despite repetitive statements by my wife that I lack a local number and even she did not knew what was I upto. Hence a long approx. One hour discussion lead to nothing but a policy repetition, case mug ups and on ""40th minute the representative lightly said he will give an alternate ticket "" now how should I take this on a refund call?

When I already booked alternate ticket after getting NO Response from anyone in due course of time.

Why this was not offered on first call? When I was in pain and felt harassed and denied entry in the plane in front of a big queue, as if I am a terrorist? No body extended their phones to me when I pleaded? A customer friendly agent would have played a dynamic and everlasting role by pulling me put of this situation, MakeMyTrip failed tremendously, because they proved Indian companies are money minded and after their success they forget their customers who actually made them something they are today proud of, my family is your customer since you came into existence and we have always recommended you over other agents look this is what you have gifted us for our years of loyalty, today I wish I would have opted Expedia / Priceline or a direct airline, at least foreign companies respect their customer and its a globally famous how important the customer is in USA, just opening the office on foreign land or a. Com version does not take you to their level. By this approach practice of asking a travel agent to book an airline ticket is flying out of the Indian window.

When I was asked about my passport information by MakeMyTrip before generating confirmed tickets as my Journey involved US travel than why they havent told me about Canada journey definitely required transit visa.

I was not told any of the details. Only credentials associated with US visa has been asked on mail from MakeMyTrip.

Why i was not given other alternative route when i called MakeMyTrip 4-5 hours before boarding on the flight.

When Lufthansa has an capacity to give alternate options why not MakeMyTrip.

Why on the last call, i was given option from alternate arrangement when it was too late & i already have booked my ticket to NY due to my
Official commitments.

Why this last minute option is not given me in my first call to MakeMyTrip.

I have already gone to such mental harassment & experienced insulting situation for denied boarding. Was i fool if i have been notified earlier to get myself into mess. I have not got any informational email alerts from MakeMyTrip for my upcoming flights.

You need to improve your user experience which resulted my loss. My refund is still pending with MakeMyTrip.

Thanks

Dear MakeMyTrip,

I would like to personally thank you for ruining my vacation with your poor customer service and general demeanor. Planning a trip with your company was definitely memorable as I now know never to book with your company or even recommend any of my family and friends either.

It all started when I decided to spend 5 days in Goa around New Years Eve. I booked my trip with Samim Khan from the Delhi. The trip total came to 68,000 Rs. Which included flight from Delhi to Goa, 4 nights at Hotel Colva Kinara, and a flight from Goa to Mumbai (Booking ID: IN1412B6S167325). I had requested Hotel Colva Kinara after finding out that other hotels were charging an extra fee for a New Years Eve Party. Samim Khan said this hotel did not have a mandatory party for their guests.

1. I was only able to pay 20,000 Rs. At a time with my debit card and I was going to pay for the trip over several days. Samim Khan insisted that I pay the full amount as soon as possible. In a hurry, we asked if we could pay the remainder (48,000 Rs.) in cash. He gladly agreed and directed us to go to the Mumbai (Andheri) office on Sunday before 6pm. After rushing to get there, we were turned away by the security guard who informed us that the office closes at 5pm on Sundays. I immediately called Samim Khan and he told us that he was unaware of the hours of operation of the office that HE had sent us to for HIS company. We were frustrated that he had made me and my 80 year old grandfather run in order to make it to this office on the other side of town.

2. The following day we went to the Mumbai office right when it had opened up at 10AM. We were now told by the staff at this location that they can only accept 25,000 Rs. Cash at a time. I immediately called Samim Khan and once again, he denied any knowledge of this rule. We ended up paying at the Andheri office and then crossing the city to the Mahim office in order to pay the remainder of the trip.

3. At the Mahim office, Samim Khan tells me that he didn't book the package at the time when I had paid over 50% of the cost and now the direct flight from Delhi to Goa was 6000 Rs more. I calmly requested for another alternative flight that would leave the package cost at 68,000 Rs. He gladly gave us a connecting flight with two separate airlines that stopped in Mumbai for 3 hours. We were reluctant to take this offer as it would waste a full day travelling but we were forced by the circumstances to agree.

4. On December 26,2014, we got on the IndiGo flight at 630AM in Delhi. The pilot and airport were constantly giving us notifications that the poor visibility conditions (57m) was below their required standard (125m). As a result, all the passengers on this flight were seated on the aircraft for OVER 4 HOURS. When the flight finally left at 1030AM, we were relieved to be on our way. Upon arriving at the Mumbai airport, we had missed our connecting flight with Jet Airways at 12:35PM. We were then told by the Jet Airways booth that they were not able to simply put us on the next flight because it was not the same airline. They were asking for 22,000Rs to transfer us to the next flight. As this was unreasonable, I called Samim Khan and asked for a solution. He did not pick up my phone calls. I then asked Jet Airways for a fair solution. They said that they would not charge me a cancellation fee and MakeMyTrip would give me a full refund for that flight if I could find a cheaper flight. Out of desperation, I approached Akshar Travel Agency booth directly across from Jet Airways and they found a SpiceJet flight for 14,000 Rs. I immediately paid for this flight OUT OF POCKET in addition to what I had already paid for the package.

5. Finally, we got on the flight and we arrived in Goa. We get to the hotel and the reception informs us that there is a mandatory hotel party on New Years Eve that all guests must pay for. The hotel party costs 3,500 Rs. Per person. I had already spent 14,000 Rs. Earlier in the day and I was frustrated with travelling. I called Samim Khan again at that moment and he finally picked up. I reminded him that I had requested a hotel with no mandatory party. He "checked" the vouchers and assured me that the hotel did not mention a NYE party. I told him to speak directly to the hotel staff. The hotel staff told him to check the vouchers again as they had clearly put up the information. After about an hour or so, the situation was not resolved. The hotel staff refused to check us into our hotel and MakeMyTrip refused to pay for the hotel party. We didn't want to attend the party at all, we simply wanted to rest after a very hectic travel day. Samim Khan started avoiding my calls and calls from the hotel itself. I am going to assume that he recognized HIS mistake but he refused to ADMIT it and hoped that I would simply pay for it. We spent 3 hours sitting in the hotel lobby waiting for a reply from either party that the hotel would either wave the fee or MakeMyTrip would pay for it. By 11:00pm, I had gotten restless and I called MakeMyTrip customer support. The agent followed the normal protocol of asking for my booking ID. Within 2 minutes of pulling up my file, she said the computers were "down" and she was unable to access my file. I knew this was a lie because she would not have been able to punch in my booking ID if the system was down. She said that she would call me within 1 hour. After spending 3 hours, I refused to wait this extra hour. The hotel manager approached me and I explained my situation. I had explained to him that I did not want to attend the NYE party and nor would I pay for it. We both knew that Samim Khan had not read the vouchers correctly and knowingly he was avoiding our phone calls. He kindly requested his owner to let us check in. The hotel manager was able to convince his boss that we had a very special circumstance and our mandatory party fee should be waived. We ended up getting checked in at 11:30PM.

The remainder of the trip went well without a hitch. But I was bound to get reimbursed for my 14,000Rs and the poor customer service. Sorry, LACK of customer service. After calling Samim Khan and several other customer service agents, I had made 10+ calls and spoke for 2 hours over the span of 5 days. I simply wanted a refund on a flight that delayed due to weather. It was not my fault that the flight had been delayed and it was not my fault that my UNINTELLIGENT agent SAMIM KHAN had booked 2 separate airlines. In addition, I was willing to let the hotel reception experience pass. Samim Khan is lucky that I was patient and I begged the hotel manager to let us stay. If it was someone else, Samim Khan would have gotten an ear full. Due to the lack of customer service, I give this company a NEGATIVE 10 out of 5 rating. I will never book with this company again and I hope Samim Khan one day learns that humans make mistakes and it is how you react to those mistakes that determines your character.

References:
Booking ID: IN1412B6S167325

I reserved an international airtravel trip via MakeMyTrip for my family for this summer " May *** to June ". Travel is for American Airlines and booked via MakeMyTrip. Booking *** with a a transaction worth of ~$10,000 (? 709791.97). Due to COVID situation American Airlines cancelled the flights and I am eligible for 100% Refund. American Airlines completed their refund process on May *** and confirmed that full refund value was sent to MakeMyTrip on May *** for all passengers. I tried many times to reach MakeMyTrip to get my money back and initial couple of time I was able to reach via phone and later their system doesn`t allow me to connect their customer care agent . Only mode of communication is to file a ticket for which everytime the agent closes that the refund will be completed in 21 to 45 days. Its been nearly 75 days after the cancellation and I have filled nearly 20 different tickets on their system. All my tickets are closed with generic message and I have no mode to contact them. Due to COVID situation my family is need of these money for our parents health needs and also it created an impact on my health also. Issues: 1. We all understand these are tough time for everyone but in my case the money is refunded by the airline 65 days back and MakeMyTrip is holding it 2. Their response to customer queries are the worst 3. There is no details on the progress or status of the query 4. I am sure like myself many customers might be facing issues with MakemyTrip

Dear, I booked my ticket on 24th november 2023, and the booking failed, was supposed as per the application Make my trip to be reimbursed on december 2023, as per the application that happened on 12 december, 2023, checked my bank statement and no refund was credited to my account,

tried to complain, without any success to find a direct email contacts,

Please assist

thank you

I was booked the train ticket from Chhapra to Ahmedabad which was automatically cancelled by MMT team. Booking was on date 07/11/2023 and received an email from MMT the refund will be made in 03 working days and till date I'm still following up for the refund of my payment.

Further to online complaint, dated 20/11/2023 asked for bank statement which was provided on email.

Kindly provide the refund on immediate basis or else I will be forced to approach the consumer forum by Tuesday, 28/11/2023. Further MMT Will be responsible for further cause with no future negotiation.

Booking Id is NR2513258353383704

Payment date : 07/11/2023

Cancellation date : 07/11/2023

dear mam/sir,

I am Shakuntala k s, I using MAKE MY TRIP with this [protected], As I had booked the train ticket from Vijayawad jn to Guwahathi train num 07046,

PNR no4711858219 for this I had payed Rs 3051.43 under TRIP Guarntee on 11/11/2023. The ticket has attached below. But 13/11/2023 my PNR no got cancelled & amount got refunded Rs 2480. I didnt got the promises which had promised in TRIP GUARNTEE plS give the facilities which have been promised in the TRIP GUARANTEE OR ELSE THE FAKE PROMISES WILL BE UPHELD INN THE FRONT OF PEOPLE THROUGH VARIOUS MEDIA.

I had booked My traveling ticket on Alliance Air flight from Jharsuguda to Kolkata on 02.10.2023 through MMT. The flight was cancelled due to technical reason as informed by Alliance air. But i have not received the refund amount till date.

The details of the flight ticket is given below :--

Alliance Air flight 9I-746 JRG-CCU on 2-Oct-23

PNR 4KXUX8

Fare : INR 4806

Kindly arrange to refund immediately.

 I made a booking from Make my trip site on Mon [protected]:29 pm from chennai to Doha , the booking ID is NN2GAQTV3UJ2ZP7S4022.  Please note i reschedule the date for the above booking ID on Tue [protected]:48 pm from Chennai to Doha . Here the amount deducted twice for the same booking for rescheduling and invoiced two times for the same PNR WPWJYV . The journey was performed for the Rescheduled date , but the payment done for the earlier booking on Mon [protected]:29 pm is not showing in the refund status . I received Tax invoices for the double payment and GST Credit note for the amount 19,816.00 . 

I booked an indigo flight from Bangalore to Kolkata for 18 Nov 23 with the booking id NF733F77IO0POQQH8024. I'm unable to cancel the flight. It is showing they are unable to fetch cancellation details.. I tried calling them on customer care and in the options to select I couldn't find my booking and when I type last digit of my booking ID as they asked they are saying no booking is found with this id. If I was able to cancel it within 24 hours I would have lost only nominal penalty but because of their technical issue I am unable to cancel it with in the time frame.

I cancelled my railway ticket PNR no [protected] from Delhi to Beas on 5/9/23. Irctc sent refund amount Rs 1460/- to make my trip on 6/9/23. Refund no is [protected]. But i didn't get my refund amount. Please send me my refund amount as soon as possible.

Refund not received for Cancel my railway ticket PNR no [protected]

Ticket was cancelled on 5/9/23, but in make my trip app, showing completed journey.

IRCTC sent payment to make my trip on 6/9/23 Rs. 1460/-

but make my trip didn't give my refund amount.

Kindl arrange to give me my refund amount Rs 1460/- from MAKE MY TRIP as soon as possible.

Below 2 photos attached, who show my cancelled ticket

Hi Team, Have opted for tour package from MMT between 23rd May 2023 to 26th May 2023. But as conveyed by MMT advisor, GoAir flight issue, booking done by MMT for flights were cancelled so booked another flights on personal behalf. After chasing for almost 3 months no refund for cancelled flights is received. Pls intervene to get the same as soon as possible.

I tried booking for a bus from Bangalore to Chennai to depart tonight. However, the MMT app showed a dialog box saying that the payment failed the first time and since there was no messages or feedback from their side. So I made the same booking again after 10 mins. This time it showed the same dialog box saying payment failed. However, I later received messages stating that I had 2 bookings for the same trip and the money was deducted. No since it's less that 24 hours, I'm getting a partial refund on cancelling my booking. I contacted their customer support and it's all automated. There is no human at all that I can speak to. Neither is there a way to reach them on their email. What kinda app and customer service is this? I lose money because of them and have no way to resolve this? Does this make sense? I demand an explanation and full refund!

I booked a round trip from Delhi to Bangalore on 09 August 2023 at 2:25 PM.

I made the payment through google pay but the payment was not confirmed my make my trip. The money was deducted from my account but I never got the confirmation from make my trip. Later make my trip app showed that it was an unsuccessful flight booking. I have raised a refund request but there has been no response from make my trip.