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Agoda Customer Service Phone, Email, Contacts

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Agoda Reviews 5633

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10:59 pm EDT
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Agoda Agoda procedure is funny and make fool of customers.

It is my first booking on the Agoda on April 20, 2024. The booking ID is ID1211545700. While I was walking near the hotel that afternoon, I wanted to book a room and stay there overnight. It is supposed that the default date should be the same day (April 20). Right after my payment (successfully finished the booking), I found it showed the check-in date is the next date (April 21). Then I immediately tried to revise the date back to April 20 but failed. I then contacted customer service, after a long time (so many many backs and forth with the automatic service) they finally had some real person to look at my case. But they said they could do nothing other than wait 24-48 hours. I have asked them to cancel the booking and call the hotel to refund. Because the case just happened a few minutes ago. They refused to do more. They said their procedure/time frame is to wait for the Hotel to respond within 24-48 hours ( what a ridiculous excuse!). On April 24,I spoke to them again (of course a lot of back and forth within the platform with the automatic app service too), and they said they have to wait for the hotel's response (in unlimited time) or they will do nothing. I don’t agree with them. I asked them where or whom I could complain to, they said no. I feel hopeless and cheated by the Agoda. It is a sad experience!

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12:00 am EST

Agoda Mixed Experiences with Agoda: Proceed with Caution

As someone who has been using Agoda for a few years now, I must admit that my experience has been quite mixed. While I have successfully booked hotels through their platform, there have been instances where the lack of empathy and customer service left me quite disappointed. One particular incident involved a fraudulent charge that took a significant amount of time and effort to resolve. It's essential to be cautious when using Agoda, as the service quality can vary greatly. Proceed with caution and always double-check your bookings to avoid any unpleasant surprises.

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6:16 am EST
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Agoda Awesome

Every hotel has things you can complain about including S-Box... but I think this is one of the best values anywhere in the world. Rooms are probably the smallest you've ever seen unless you've stayed in a capsule hotel in Japan. However the architect is a genius... very very efficient... I'm always surprised at hotels that advertise they have the biggest rooms. Who wants to be in the room. Hey Hey it is Bangkok... you should be out hustling business... out exploring... out eating... out drinking... in a temple praying... or meeting a new friend. You should not be hanging out in the room. My room had oversized Samsung tv that worked better than most in hotel rooms... internet actually worked and with decent speeds. Breakfast was a step up from a continental... heavy on the pastry and bread side... nicely done, but I would prefer more fruit. Cool design... friendly staff... awesome location.

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  1. Pros
    1. Extensive hotel inventory
    2. Competitive pricing options
    3. User-friendly booking interface
    4. Robust reward points system
    5. Multilingual customer support
  1. Cons
    1. Limited loyalty rewards compared to competitors.
    2. Customer service can be inconsistent.
    3. Cancellation policies may be less flexible.
    4. Prices not always the lowest available.
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5:28 am EST
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Agoda Safe travel platform with really good accommodation deals!

I've used Agoda since 2019 now and have never had any issues. Some people on the internet say that their customer service may not be the best but honestly Agoda is already top in its category for travel platforms.

And so! As a budget traveler myself, I love platforms like this that give so many bundled discounts from flights to accommodation and more. I think that Agoda stands out from others because they have cool services like "Price freeze" which is where you first pay a small amount to hold the price of the hotel and then later you pay the rest (and if the price goes up they'll cover itand vice versa if it decreases!)

Theres also other things like AgodaVIP and Agoda cash (you get back from bookings) which you can use for future trips as credit! Overall truly great platform, definitely worth checking out if you haven't yet. They have lots of affordable and nice spots to stay for your trip :)

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Agoda Fastantic customer service

I had a serious problem with a hotel during a stay in China. I contacted Agoda by email and within 4-6 hours they had repeatedly tired to ring me. When I did pick up my phone the service agent spoke clear English and was very helpful. He had already contacted the hotel and arranged for a refund. This would have been very difficult for me to do as I don't speak Chinese and the hotel staff didn't speak English. They followed up my situation with an actual phone call (the second one). Too often its always by email but in total I got 2-3 calls and 2 emails. I honestly feel this company cared about me and took my situation seriously. Theywere fair, logical and quick. The hotel I changed too was booked through Agoda. If they hadn't of been so helpful I probably wouldn't use them anymore. It's rare I take the time to do any sort of feedback especially positive feedback but guys, you did a great job and I appreciate it.

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Agoda Setting in SGD$, Agoda charged in USD$

Online, Agoda showed the room prices in Singapore dollar, from $123, so i chose the $138 room.
Up to the payment page, Agoda still show the total cost in Singapore dollars SGD $454.14
But after i made payment, i realised i was charged SGD657.28.
That is az price difference of SGD203.14. For a 3 day double room stay!. My setting is clearly in SGD$. When asked, Agoda accused me of changing the setting to SGD only after I had paid.And at first, Agoda suggested that maybe i never put my setting to SGD. When I said I did and show Agoda the screenshot, Agoda then accused me of changing it to SGD only after I paid. Agoda even said that this cannot be used as proof. I took a screenshot of every page as i was scammed by Agoda before in the past. Agoda always show a lower price than its competitors, but after you make payment, you then realise the price Agoda show is actually really in USD $ or EURO but shown in $... USD, even though you set it in SGD. The numbers are the same, the currency is not.

Thank you
SYL

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Agoda Simple Non-confused booking

Had been using Agoda.com for a long time...
I bet they're priorities are customers retaliation, as I dad put u a few requests over the years an they did them flawlessly. Sometimes I even tried to pis them off a bit and they still able to take it. I recommended the Singapore Customer Services (5-five patient).
Her hat there are sightly cheaper deals out in the market but Agoda.com will always be the site that I booked my hotels. Easy and fast to navigate, hotel map location are 95% accurate, no hidden charges with full prices shown u on the selection area except the country Taxes which will be shown when u about to pay. Another fact is they're prices are very good and does include rewards points after u have completed your stay. They even include free points when u write good/bad reviews. This review has no rewards for me and I wrote these because I a satisfied happy customer. Just done a booking and I just claimed a $560 cash off by using the rewards points system!
10/10 recomended to my friends and family!

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Agoda The Best Hotel Booking Web Site and Company

Agoda is the best and most competitive when it comes to hotel booking - Before booking I kept checking rates on MakeMyTrip.Com, Bookings.Com, Hotels.Com and Expedia.Com but most of the time I found the cheapest rates at Agoda only.

Most unique, helpful and important service provided by Agoda is "HOLD FOR FREE" which no other web site provides so without any hesitation people can book hotels - Due to this service even many non decider would utilize such opportunity of travelling at best hotels at much cheaper price.

The best part is the complete description of Hotel Rates with all details of Taxes, Service Charges etc are mentioned with exact % and what your rate includes and excludes so you are sure what you are paying and no hidden charges which may be collected by hotel which is very helpful and transparent business practice.

Also actual hotel room details and photos are given, which is very good compared to some other sites which hide or do not show you actual facts about room.

All the best Agoda and keep up your good work.

Regards / Jayesh

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Agoda Great Personal Service (online via chat)

How often can you find a hotel in ANY city with early AM check in the hours past midnight!? I'm arriving at 3am in DXB, so waiting till 12 pm is out of the question. Those Sleep N Fly time listings are inflexible & overpriced, most hotels are inflexible regarding check in regardless of price. When Kayak displayed that rarity (but special price good if booked within the next few minutes) Agoda was the only booking site shown, so I acted quickly. At first, there was a glitch with my preferred payment method that could have derailed the time limit, I kept repeating the attempts without success, also it took extra time to reduce the file size of required documents for a successful upload. My Amex CC had over $7000 available credit, I couldn't understand why the repeated rejections, so I used the chat line. After being referred to Iman (if he was or is in the UK, it was 5 am there) he managed to straighten out the problem and get it resolved. Although I'm anxious, I am also patient. It took more time than I expected, but I sensed he'd be successful. Thanks Iman & thanks Agoda!

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Agoda Reliable and quick booking

I have been using Agoda since 2007 and for the past 8 years I can say I always have a smooth booking. There's no 100% perfect service but Agoda's customer relations/services promptly respond to my queries and so far all of the hotels I have booked through Agoda met my satisfaction. Since Agoda always ask our experience staying at the hotel we booked, it's an opportunity as well for them to hear from us what they need to improve and or makes the guests happy during their stay. I believe through this, Agoda and their hotel partners are able to help each other for us (as guests who books accommodation) will have wider options.

One big bonus here is that, when we book, we accumulate points and we have enjoyed redeeming rewards points. I have saved a lot using that reward points for overseas stay. Last but not the least, one BIG PLUS here is that we can now have the option to book now and pay later. Agoda works and communicates with customers professionally, I never had difficulties using the friendly website as well. Keep up the good work and more power Agoda! Thanks so much.

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Agoda Thank you for your kindness and understanding!

On 11/18/2022, I scheduled a fun Aunt weekend and booked a large 2 queen bed room well in advance for 1/13/2023 through Agoda. The goal for the room was the kids to stay overnight and be able to swim then we eat pizza and read scary stories at bedtime. I called the hotel several times between date of booking and arrival to ensure the pool was functioning. We get there...Everyone piles in all their stuff and I tell them they can get in their bathing suits once we get to the room...Sorry Pool is Out of Order. WHAT!? I had to scramble around, find a new hotel night of so of course at a much higher price and cancel the old room. The policy was no refund, but I called anyway to see if anything could be done. The very professional and courteous Agoda rep walked me through everything and placed me on hold while he called the hotel to speak with the manager. The manager explained everything and the Agoda rep popped back on informing me that I would get my funds back in about 3 business days. I truly appreciate the help and now you've got me for life. We will always book our small and big trips through Agoda. :)

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Agoda Agoda is a Life Saver!

Agoda rescued me again! Recently, I was preparing to leave on another one of my frequent business trips to Guam when I realized that through an oversight I had failed to secure a room at my normal hotel (they honor my companies corporate rate).

This was a huge problem because I couldn't reschedule and my flight was leaving the next day! I called the hotel directly to plead my case hoping that as a frequent guest they would help me out. Unfortunately, they promptly told me that they were fully booked and there was nothing they could do! So I asked them if maybe they could recommend a different hotel in the area but they said no because the dates I wanted to stay were the same dates as a popular ethnic holiday and all of the hotels in the area were fully booked!
Needless to say I started to panic!

But then I remembered Agoda! I quickly went to their website for help and amazingly enough not only did I get a room at the original hotel I planned to stay; but the eventual cost was even below our corporate rate! And the kicker is that the room I got was at the next level higher! It was amazing! Agoda truly saved my life!

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Agoda I very much regretted doing business with them

I very much regretted doing business with them. It is hard to get a hold of them. When you mistakenly book a hotel, and you are trying to make changes, good luck to you. Even when you cancel or they cancel, you don't get to get your money back. It is a total disappointment.

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S. Pacocha
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I cancel a reservation 5 minutes after it was done. They said the hotel has a non-refund policy, I spoke directly with the hotel and they told me they have not such a policy, they did never got my reservation from Agoda. Agoda insisted this was hotel policy and did not refund any money afterward. Run away!

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T. Bartell
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Accidentally swiped right on a hotel, called the hard to find phone number immediately, told them of my mistake and they would do nothing to help, there was no recourse. Have booked numerous times on other sites and they always help.

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J. Dickinson
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I booked a hotel using Agoda and due to the recent Hurricane Nicole that hit Florida and our Softball tournament was canceled. Thirty hours before tournament I tried to cancel. No go according to Agoda. I eat 187.00 hotel fee because I couldn’t get to hotel. This type of policy is Unsatisfactory at best. I will never stay at *** in *** nor will I ever use the booking site Agoda or recommend to anyone again. I ask for an exception to the rule because of the hurricane but was denied. Horrible way to run a business.

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M. Hudson
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Garbage booking site. You've been warned! They booked me a room that was not available. the hotel tried giving me a less then standard room in return and I refused it and demanded a refund they said they couldn't do anything talk to agoda, I contacted agoda explaining what happened they said talk to the hotel. back and forth like this over and over, no refund, they stole my money. do not ever use this company.

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Agoda Lowest prices but at a cost

Lowest prices but at a cost. If you need to contact them, they are out of *** and the phone system is terrible. I had to call back multiple times to understand the agent with all the phone crackling and it was still terrible. Dont use this site unless you really have no other choice.

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M. Ullrich
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This site is a scam don't let them charge anything to you credit card you will never get it back. You won't be able to contact them if you have a problem.

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E. Bradtke
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Agoda is the worst company to deal with. They will over charge you for rooms. I have 2 bookings with them, one made a day before hand. They charged me the same price for a hotel room as a private villa. When I asked them to rectify the issue and change my hotel to a villa they deny my request stating the "BEST PRICE GUARANTEE" cannot be met because the room types are not the same. I have emailed them over 50 times. They keep saying the hotel is the one who changed their pricing as well. The hotel can be booked online and the pricing has not changed. I also have another booking from a separate occasion with them where the hotel was not as advertised. I had 2 rooms booked. The hotel manager gave us his card and a copy of our booking which he wrote "cancelled no charge" on both. They credited me back for ONE ROOM ONLY and keep stating they cannot cancel my other booking as I "do not meet cancellation requirements". They do not talk amount employees. THE WORST COMPANY EVER.

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M. Kozey
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Agoda is AWFUL and INCOMPETENT and MISLEADING! If I could give NO stars, I would. DO NOT BOOK WITH THEM--Save yourself the headache.

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C. Wilderman
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Awful customer service and unhelpful staff. I would give this 0 stars if I could. I had a stolen passport and was unable to go on my trip. I booked a hotel reservation with my name and card, and all I wanted to do was update the names on the reservation to do my cousins could check in. My two cousins have been waiting at the hotel for 4+ hours while Agoda gives me the run around and hangs up. This is the worst customer service I've dealt with, I keep receiving excuses that we can't call that number or email that person, you have to wait for this team to get back to you, etc. I don't think I'll ever book from them again

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Agoda I booked through Agoda

I booked through Agoda. I was abit nervous withthis choiceafter readingso many badreviews. But the experience was great! Thank you Agoda.

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G. Jast
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Was planning on staying at a hotel in Florida in the timeframe of Hurricane Ian. Reservation was made months before we know the hurricane was coming. Mandatory evacuations and road closures prevented us from even getting to the hotel. The company agreed to work with us to find a new date, provided it was done so within 30 days. After giving our new date range, they let several days go by before reaching out to inform us that our request was denied. At this point, we were already outside of the 30 day exchange period. I’ve personally spoke with, at minimum, four different representatives- all of which have done a great job of assuring me that I would have my money back and yet, here I am. It would be different if we were staying in like Idaho who is not underwater during hurricanes. It just seems super unethical and unprofessional to keep someone’s money in the event of a state of emergency. They get one star, partly because it’s as low of a score as I can give them, but also in part because they did seem willing to work with us. It appears now that their agreement to work with us was all a farce.

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L. Gerlach
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I think *** and ghem are linked I never made reservation with them and *** but all over multiple cards spread out

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C. Torp
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Unable to give it ZERO stars! I made a reservation, two hours later AGODA cancelled it and now I'm being charged for it. What a scam, they gave two separate booking ID #s and created havoc. JUST DON'T BOOK WITH THEM, THEY ARE DECEPTIVE. I wish I had looked at their F rating with BBB and seen they are not accredited. I thoroughly agree with all the customer reviews which I have now read...wish I'd read them earlier. What a headache.

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J. Fadel
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I made a reservation that said would be refundable. I had to end up cancelling 2 days later. Agoda said it was refunded. I finance the reservation thru affirm. First they say allow up to 30 for the refund. I have contacted both agoda and affirm mulitple times and the both keep refering me to the other. I have provided reference number, confirmation number. I will never use either again. If either one cared about customer service someone would pick up the phone to help me resolve this but all I get is oh you'll have to call the other. What happened to happened to customer service and doing to right thing.

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Agoda Unleashing the Power of Creativity: A Review of 'The War of Art' by Steven Pressfield

I'm an over-the-road truck driver and I was in California December 11th I decided get a hotel since I was going to be there for a couple of nights waiting on a load so I got on Google Maps started looking for a hotel I got Signature Inn of Anaheim Maingate the best deal was Agoda... I'm already a little leery of using these booking site I've heard horror stories of where they will book the hotel what types of hotel and that sort of thing so I made sure to read everything first thing I noticed was if I book it it's non-refundable so needless to say I'm very diligent looking to see if this the right Hotel do I call the hotel make sure it has truck parking the lady that answered the phone assured me there was... I had to know for sure so I said you're positive you have room for a truck and trailer she said yes you can park it out back so again I said there's room in back for a truck and 53 foot trailer. Yes was the answer again... So Satisfied. Hotel is booked I drive over to it and yeah you guessed it... you drive underneath a 10 ft tall carport type top that is attached to the front of the hotel strike one and right next door to it is a fast food restaurant Taco something or other that is busy it's one of the only places open at 11 PM by Disneyland so no getting parked anywhere jthere strike 2... OK well I figured she said they park out back now as I start looking for how to get there the only way to get back there is to go down the street that says no trucks on the street and finally strike three I'm outta there I actually parked in the right lane of the three-lane Boulevard in front of the hotel went up and spoke to the gentleman. I told him the issue she immediately apologized repeatedly and issued a refund on the computer said it would be back on the account in 3 to 5 business days naturally... fast forward day 5 I checked my bank account and the money was no longer pending it was paid... to Agoda... now comes the fun part trying to contact somebody crooked $#*! place... forget about it... you get an AI that is 1980s with predetermined questions and the answers to each question best you are going to get is an email to customer service... I explained the situation to email and sent it immediate response where it's non-refundable... now I say so all the hotel has to do is lie to you to get you there and you steal the money and what give them a kickback? Curious now I start searching online for some way to deal with it I hate throwing money away especially to A thieving $#*! lying company... remember I said signature Inn of Anaheim Maingate... it is actually pretty close to the main gate of Disneyland. I sent them an email telling them I was talking to a couple of online companies about how to deal with it well they sent me an email stating they attempted to reach signature in but there was no answer which is just absolutely ridiculous you are not going to call at Disneyland Hotel and get no answer tell me they email them give them a couple of days to respond and see if they will waive the penalty fee for cancellation I got the notice on December 20th the hotel decided not to waive the fee for canceling they were going to keep my money the whole time I have already spoke to the hotel he showed me where it was a refunded and it went back to Agodas account then I get another email from these people telling me attempted to reach me but they could not spell was to let them know that the case is closed they're keeping the money there will be no change of the booking fee

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Agoda Agoda's Poor Customer Service: Complicated Phone Line and No Response

I'm a hotel owner and an Agoda guest. I have a real story to share with you all. I tried to contact Agoda's customer service team and back office team during their operating hours on weekdays. I called them about 7-20 times at different times and numbers, but nobody picked up my calls at all. Even when I pressed 0 to contact the operator, there was no operator to pick up my calls at once. This happened for both the back office line in Singapore and in Bangkok. In urgent cases, many guests choose to make a call instead of sending an email. If you're an Agoda guest, you'll face a situation that will make you super moody and angry because of the complicated internal line. They make it not easy to reach them. Believe me, you need to make a call more than 5 or 10 times to know how to reach them, which costs you a lot of phone calls. Excluding waiting times, this is not the first time but happens many times in many years as a hotel partner who worked with Agoda every day and as a guest who used to make a booking with Agoda. I feel very disappointed with Agoda's services, and this time, I finally decided to review.

The question is, why does this problem still happen many times? Communication is important for the services field. Why do they make it so hard and so troublesome to reach them, especially in urgent cases? Although we reported this problem politely to their staff many times in different years, there is no change. The same problem still goes on, like nobody who worked there cares and wants to finish it. The next question is, are they willing to leave cases by stop communicating with guests and hotels? I know they already take money from guest credit cards, but this is not called working. This is just a back-office case. The working process is still like this. Imagine what it will be like with guests who need urgent help with the call center up front. Yak;( Please, guys, don't think Agoda is good and cares about you. If you don't believe me, just try calling them in one time without asking anybody who knows how to reach them. You will see what I mean. Try now, guys! It's a service from Agoda, a huge listed company under Priceline.com (NASDAQ: PCLN) from the USA. You will never reach them in one call. Trust me. What a shame on their services:(

Why do we need to pay for phone calls to reach Agoda services? Why do we need to call Agoda many times on a complicated line that's hard to reach the staff? Why do we need to waste time waiting for a huge listed company service like Agoda? Are there not enough hired staffs? Or are there hired but only 10-20 staffs? Your business is a worldwide service. Please think about how you will give services to everybody and parties enough and in time. Don't just think about your benefits and take tiny people's money from all over the world without prompt services and cares. What a shame on a huge listed company in the US doing business without morals like this.

Remember, there are many better travel agent sites that have super good services, deals, and also free calls that are easier to direct to their operator at any time, as listed below. Wherever we go, urgent or not urgent, they will be there to service guests like us.

1. Airasiago.com
2. Traveloka.com
3. Hotels.com
4. Expedia.com
5. Hostelbooker.com
6. Hostelworld.com
7. Hoteltravel.com
8. Hotelurbano.com
9. Kayak.com
10. Ctrip.com
11. Travel.yahoo.com
12. Makemytrip.com
13. Cheapoair.com
14. Qunar.com
15. Travelocity.com
16. Asiawebdirect.com
17. Orbitz.com
18. Hotwire.com
19. Asiaroom.com
20. Decolar.com
21. Travel.rakuten.co.jp
22. Jalan.net
23. Lastminute.com
24. Bookingbuddy.com
25. Airbnb.com
26. His.com
27. Laterooms.com
28. Venere.com
29. Roomkey.com
30. Bedandbreakfast.com

And more million competitors on Google.

Agoda is not huge compared to the whole market. Comparing with the whole sites, they are just a tiny site, a 0.0001% piece of the whole system.

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Agoda Agoda Review: Terrible Customer Service and Refund Policy - Don't Get Scammed!

Yo, listen up. I gotta tell you about my experience with Agoda. I thought I was getting a good deal when I booked a hotel in Okinawa for two nights. The website was easy to use and I had no problem making my reservation. But then a typhoon hit and I couldn't do anything at the beach resort. I called Agoda to see if I could get a refund and they told me I could get 50 percent back. So I left the hotel and went home. But then Agoda emailed me saying I wouldn't get any refund because I canceled my reservation. I emailed them back multiple times and they kept saying the same thing. It was a total scam. I even disputed the charge on my credit card and they still wouldn't give me my money back. In the end, they gave me a discount code for my next purchase, but it was only worth 50 dollars which is 10 percent of what I paid. I spent over 500 dollars for nothing. I'm never using a travel site again. I'll just call the hotel directly. And if you're thinking about using Agoda, don't. Check out their reviews and you'll see that their customer service is terrible. They even have an F rating from the Better Business Bureau. Don't let them scam you like they scammed me.

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Agoda Nightmare Experience with Agoda: Don't Book with Them Again

Hey guys, I gotta tell you about my experience with Agoda. It was a total nightmare, and I wouldn't wish it on my worst enemy. My family and I booked a room at Estadia Hotel through Agoda for a couple of nights in November 2018. But then we found the same room on booking.com for a much cheaper price, and it even included breakfast! We tried calling Agoda to sort it out, but we were on hold for hours and they ignored our messages on Facebook. Finally, we got through to someone who told us to fill out a claim form on their website. We did it multiple times, but they kept rejecting it, saying that the room size, bed type, breakfast, cancellation policy, and free bike rental and shuttle service were all different. It was so frustrating!

But we didn't give up. We went to Malacca anyway and got the hotel to confirm that the rooms were actually the same. The only difference was that booking.com included breakfast and allowed free cancellation, while Agoda didn't. But Agoda still refused to admit that they were wrong. It was like talking to a brick wall!

Anyway, I don't want to discourage anyone from staying at Estadia Hotel. It's a great place with friendly staff and a convenient location. But I would definitely think twice about booking through Agoda again. They're just not worth the hassle.

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Agoda Agoda Review: Dishonest and Unreliable Travel Agency with No Accountability

Agoda is the worst travel agency I have ever dealt with. They are completely dishonest and lack any moral integrity or accountability. They lied to us repeatedly and caused us a lot of frustration and wasted time.

We booked an all-inclusive reservation at the Royal Uno resort in Cancun for two people starting on September 24th. Agoda took our payment of $1394.00 immediately and sent us a confirmation email with a reservation number. However, when we called the hotel to verify the reservation, they had no record of it. We contacted Agoda and they said they would resolve the issue within 24 to 48 hours. But when we called the hotel again, there was still no reservation.

We discovered that Agoda had made a reservation for us at the Royal Islander, a sister resort that is not all-inclusive and not what we had booked. We informed Agoda of their mistake and they cancelled the reservation at the Royal Islander. We asked Monica, the manager of customer service at the Royal Uno, to contact Agoda and find out what was going on. Agoda tried to force her to accept the confirmation they had sent us, but Monica insisted on using the extranet system that confirms payment has been made in full.

Every day we checked with Monica and she said there was still no reservation in the system. Every time we called Agoda, their story changed. They blamed the Royal Uno, their supplier, and even claimed the hotel was fully booked. They offered us a comparable hotel, which turned out to be the Royal Islander again, a hotel without all-inclusive and no modernization or renovations.

We wasted over 20 hours on the phone with Agoda, often with hold times longer than 45 minutes. We made 26 phone calls and talked to a supervisor several times. We received an email from Agoda giving us 48 hours to accept their option or they would cancel the reservation. They offered us 10% of our booking back in "Agoda bucks" as compensation, which was not even close to enough.

We asked Monica what would have happened if we had shown up at the hotel without a reservation, and she said we would have had no room. She advised us to only book through reputable providers in the future.

Agoda is a terrible company that trains their employees to lie and deflect responsibility. They have no integrity and only care about positive customer service surveys. We need to hold companies like this accountable. I will post this review on every site I can find.

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Agoda Complaints 1210

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Agoda cheated me and took my money. It was my first booking on the Agoda on April 20, 2024. The booking ID is ID1211545700. While I was walking near the hotel that afternoon, I wanted to book a room and stay there overnight. It was supposed that the default date should be the same day (April 20). Right after my payment (successfully finished the booking...

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Agoda Booking ID 704329674 Reference ID 4115802424

Hi Agoda,

This I am writing after great frustration and disappointment, its been more than 1 month since I stayed in the property with very unforgettable experince, I was expecting response from AGoda, I had given review after my stay on your platform. I have requested refund for substandard quality offered by hotel.

1. Hotel had insects

2. Hotels linen were so dirty that you could not even sit on the same.

3. Hotels bathroom were stinky and dirty.

4. Also response of hotel was this insect like (Cockroach and Dirty linen) are normal

I am expecting a response from you and a refund of same.

Regrads

Sandip

[protected]

Desired outcome: Refund of both room

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Agoda Hotel Bookings @ Seoul on 2 April, 2024

I had made 2 bookings for Koreana Hotel under your Booking ID [protected] and [protected] for period from 10/5/2024 till 16/5/2024. However, these bookings are not shown on the confirmed Bookings page on your web site, though e-mail confirmations have been sent to me. The Property concerned has confirmed that Booking ID [protected] is not on their listing.

Please investigate and revert soonest. Thank you.

ps Unable to deal with your VSA for action such as change of dates etc, due to non-existence of these bookings on my Bookings page.

Shun Pin Lo

email: lo.[protected]@hotmail.com or [protected]@gmail.com

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Is Agoda Legit?

Agoda earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Agoda to be a trustworthy company. Although there's a 5% resolution rate for customer complaints, which deserves attention, Agoda is known for their high standards and safety. If you're thinking about dealing with Agoda, it's wise to check how they handle complaints.

We found clear and detailed contact information for Agoda. The company provides a physical address, 35 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Agoda has received 12 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Agoda.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Agoda.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

According to our analysis, Agoda appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

We looked up Agoda and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Agoda.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Agoda has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 1210 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Agoda. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Agoda Hotel booking id: 1219795553

This is Naveen, regarding my Booking ID 1219795553. I paid for this booking through my credit card an amount of Rs. 11,982.84 at Agoda Company PTE LTD on 21st Mar'24. It is to bring to your attention that although my booking got cancelled, I didn't get my refund yet.

Here is my transaction reference number: MT240830076000010086408.

Hotel/Villa: THE O2 - Explore leisure.

BookingID • Check in • Check out •

[protected]-Apr-2024 02-May-2024

Room(s) • Guest(s)

1 room 11 adults, 0 childrenCity/Place: Ooty

I have also sent an email to agoda customer but that is of no use.

Claimed loss: INR 11,982.84

Desired outcome: Please refund

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Agoda Horribly hotel stay internationally

My name is Varsha Sanghvi

Email: [protected]@yahoo.com

Reservation no. [protected] & [protected]

2 rooms for 2 nights

Hotel rooms were dirty. Changed room multiple times. Bugs in the room that were dangerous. My kids had multiple bug bites. Both rooms Airconditions wont work. We left the hotel without finishing our stay. Hotel were suppose to give full refund as they agreed but didn't. Later they saying we did stay 1 night, but at the same night manager said to stay as it's late night and as a foreigner where will you go with kids.

I need my full refund

Once you reply I can send pictures as they are in daughter's phone. And the names who agreed

Desired outcome: Need full refund

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I am a frequent user of the Agoda application to book hotels and my status as a Platinum User (30 bookings in the last 2 years) proves that. I was shocked yesterday (21 March 2024) that a sum of RM157.69 was deducted from my debit card without my knowledge and obviously, I have not booked any hotel rooms. I am greatly disturbed that such breach of trust...

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It was real hassle find for help changing my one sector of my flight. Your online help is the worst encounter I have ever had. For flights the response was I have to contact the airlines directly. Used the link provided by Agoda to the Airlines the airlines didn't allow me to male any changes. 1. Went up to the Airlines office in Kuala Lumpur. They...

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Agoda Complaint on Hotel: Secure Studio Apartment: Great Central Location Room Type: Apartment Cape Town

A booking for Cape Town was made with the following reference Numbers ***/***937.
Please refer to the enclosed breakdown - on the state of the holiday accommodation rented and the immediate complaint that was lodged to Mada - the establishment representative on arrival on the 17 April 2022. Various whattsapp messages were sent to Mada which she acknowledged but did not move an inch to assist/ or relocate us to a more suitable accommodation. We reside in Johannesburg and drove to Cape Town, to find we were faced with an unsuitable accommodation... Poor Accommodation in Cape Town

We checked in on the 17 April at Four Seasons I'm Cape Town. On entering the apartment we immediately got a strong smell of a cockoroach repellant that the apartment was sprayed with.

We did not find an air conditioner but opened the windows to air the room. We later discovered a fan in the room.

I managed to locate a contact number and called and spoke to a lady called Mada at 15:16 on the 17 April 2022.

The discussion with Mada included the following issues:

A. Lack of satisfaction resulting from the smell of the accommodation.

B. I requested to know how often will the accommodation will be serviced?

C. I requested she provides an alternate accommodation since the cocoroach repellant was immediately affecting my chest and my chest was closing up.

D. Little electricity credits on the Pay as you Go meter. The electricity meter reflected a credit of 114 units on the meter. We were concerned that these credits will not be enough.

E. We advised that just two rolls of toilet paper were made available for two adults for the period 17 - 24 April 2022

Ms Madas response was the following:

It's a self catering unit and they don't provide cleaning services and they don't provide more toilet paper.

She questioned me on how I had booked the facility through Booking.com or Agoda.

She also said that I must do as I please and take it up with Booking.com or Agoda and if I wish to leave I could do so. This alone shows that Ms Mada was not interested in satisfying the user of the establishment.

I requested to know if she as an alternate establishment in a better condition than Four Seasons. Ms Mada advised she will get back to me on the availability of another place.

She responded at 15:43 and stated that the only availability will start on the 28 April 22 and she will send an electricity coupon for the accommodation that she currently availed.

We got back to the apartment around 9pm and could still get the strong cocorach repellent smell.

The linen cupboards etc exuded with this smell.

I then sent a message to Mada advising on the smell and it was so bad that it was not good for my husband diagnosed with
End case kidney disease to be in the same room with the smelling cockroach repellent.

In addition the apartment in itself is poorly maintained and poorly serviced and neglected:

- the beige carpets placed in the lounge area was stained;
- The oven was never washed and the brown marks were visible from the oven glass without opening it;
- The sofa in the room was filthy with stains. It was eyesore and filthy to sit on this sofa provided. Since there was spare linen I used a fitted sheet to cover the sofa.
- The shower facility in the bathroom was totally appalling. The bathroom was filthy and was not cleaned properly that it had green grime on the tiles.

It did not look like the apartment in-it - self was properly cleaned or maintained. The apartment was neglected and there was no pride in maintaining this unit.

One could not even prepare meals or eat in this facility because it was so filthy.

I advised Ms Mada I did not leave my home and pay an exorbitant amount to come to an establishment of this state and caliber. The discussions with Ms Mada started on Sunday till end of Tuesday 19 April 2022 on the condition of the flat she had leased out.

As per my earlier point, I wish to reiterate that I want a full refund for the payment made for the 17-24 April 2022. I was unable to stay there, because the apartment was smelling of the repellant, the poor condition of the flat was not conducive to my husband's ailing health and the premises was filthy and practically uninhabitable.

I wish to draw Agoda's attention to the following: Since Agoda is advertising/marketing the letting of this property on an electronic platform on behalf of the Establishment's Owner ? Agoda needs to be held equally accountable to the state of the establishment that is being let out to consumers.

According to the Consumer Goods and Services Ombudsman ? Section 29 of the Consumer Protection Act (CPA) provides consumers with the right to fair and responsible marketing.

"In essence, Section 29 prohibits marketing which is misleading, fraudulent or deceptive, or which is conducted in a manner that is likely to imply a false or misleading representation concerning goods or services," - This is applicable to the services rendered by Agoda.

While Section 29 of the CPA should also be read in conjunction with various other sections of the Act:

Section 3(1)(d) which states that it is a purpose of the Act to protect consumers from unconscionable, unfair, unreasonable, unjust or otherwise improper trade practices;
Section 3(1)(d) which states that it is a purpose of the Act to protect consumers from unconscionable, unfair, unreasonable, unjust or otherwise improper trade practices;

Section 4(5)(b), which contains a general prohibition on engaging in conduct that is unconscionable, misleading or deceptive, or that is reasonably likely to mislead or deceive when dealing with a consumer in the ordinary course of the supplier's business;

Section 40, which protects the consumer against unconscionable conduct including in connection with the marketing of goods and services;

Section 41, which explains what false, misleading or deceptive representations for the purposes of the Act are;

Section 48(2)(c), which provides that a transaction, an agreement, a term or condition of a transaction or agreement or a notice to which a term and condition is purportedly subject, is unfair, unreasonable or unjust if- the consumer relied on a false, misleading or deceptive representation, as contemplated in Section 41;

Section 51(1)(a), (b) and (g), which prohibits a supplier from contracting out of the CPA or depriving consumers of their rights in terms of the CPA;

Section 54, which gives consumers the right to demand quality services.

In light of the above, I am hereby giving Agoda an opportunity to rectify this matter by refunding me in full for the booking. Failure to do so would leave me no alternative but to Report this matter to the various bodies governing Tourism in SA, namely The Tourism Grading Council, the Department of Tourism, ASATA and other related institutions.

It is also the responsibility of AGODA to quality check the establishments that they advertise before advertising for them or letting them out.

You cannot sell any holiday establishment without it personally being inspected by Agoda representatives for standards of quality control.

South Africa prides itself to welcome both local and global visitors. How do you welcome visitors to stay in establishments when it is second to none?
Agoda needs to play a role to remedy the above, since it was the advertising and marketing on Agoda that led to us booking this venue. How often does Agoda inspect these venues.

Why are we expected to pay and stay in a venue that is not inspected or meet with the minimum standards for guests to stay.

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Agoda Stranded for 2.5 hours unable to check-in, customer service incompetent asf, no admission of fault

Until recently, Agoda was my hotel booking website of choice, and I always found good deals even compared to other Booking Holdings Inc. or Expedia banners. But my most recent experience was such a disaster that it made it into the top 5 most disgusting/unacceptable customer experiences in my lifetime. And I don't think I'm the most difficult or demanding customer. Can someone explain to me how Agoda can fail on so many aspects?

I booked an Agoda Home (4.5 stars) listing on Monday for Wednesday at a condo. Arrived Wednesday 6:30pm no one present at reception to help, no instructions from Agoda on how to check in, no contact number listed for the property owner. Called Agoda ***207 a total of 11 times with agents promising to call back and never did. In the end, got into the apartment after 2 painful hours exchanging emails. Level 2 agent from Hong Long called me 2.5 hours later when I was already in the room and offered no compensation or admission of fault from Agoda. I was offered $10 USD voucher after responding to an automated survey.

I'm offended by:
1. Companies say things like "Your booking is confirmed" "No need to re-confirm with the property" when in fact no one confirmed anything. Agoda told me on Monday 8:56pm that my booking was confirmed. How is it that I only received check-in instructions (key lock code) on Wednesday 7:43pm more than an hour after repeatedly calling Agoda customer service to describe that I couldn't get in my room?
2. The effort it took to reach someone on the phone. Again, I consider myself savvy and it took me not less than 10 minutes searching through useless FAQ pages before finding a number to call. When I finally did call, I was forced to enter my booking confirmation number which was again not easy to find and enter while switching back and forth between my Phone app and the Agoda app that had my confirmation number in TINY font. Can't you identify me using my caller ID? Why do agents re-confirm what I already confirmed via the IVR?
3. No contact information listed for the property owner. How is it that the contact information field in the booking confirmation is blank? Field validation guys? How about simply putting the name or company of the property so I can Google it myself? Oh right Agoda doesn't want me to know who they are so that I can't book directly with them. Then who do I call? Not Agoda because you prefer me to read FAQ pages, not the property, then who? The local police? My embassy? My credit card issuer?
4. Throwing a "credit card denied" bull$#*! at me in the middle of this ordeal (after the 2nd or 3rd call). Seriously? This isn't the first time I use this exact same credit card at Agoda nor in the country I'm travelling, and also there was a SUCCESSFUL authorization on my card at 6:39PM. How come you're telling me it's denied at 7:27PM? Also, aren't you supposed to have already placed an auth check on my card when I made the initial booking? I remember seeing an authorization back then Weird. One of your phone agents (3rd one I think) told me the reason I can't get in my room is because my card was denied. Yeah umm thanks? Can I give you another card? No? I need to enter it myself through an email link? Okay let me try that, I enter another card (also one I previously used on Agoda) and it's still denied. Need to call and explain my story again. [censored]. It's been more than an hour since I tried to get in my room.
4. Agents promising to call me back and then don't. Okay, so you tell me that you need to contact your "booking partner" to sort things out and will call be back within 15 minutes. Fine. But 4 different agents promising exactly that and none called back, is that normal, or am I understanding wrong here? What if I didn't repeatedly call back? Would I just have stayed outside waiting the whole night? I got a call from a Level 2 agent 2.5 hours after the initial call. 2.5 hours is far from 15 minutes, even by Filipino standards.
5. Not calling me back when the call is unexpectedly disconnected. I thought this was common sense for any call center. Apparently not.
6. The level 1 customer service agents having absolutely no means to resolve my issue. Look I understand that they're just following the script but in unusual cases they should be allowed to escalate the issue to level 2 agent and put me directly in contact with that agent, or put me on hold until resolution. None of that happened. I thought that the goal of making me jump through useless FAQ pages on the website in order to get a call number was to filter out those cases I could resolve myself. If I'm on the phone with you, clearly I can't resolve the issue through usual means, so why is it that your agents can't immediately resolve the issue on the spot?
7. No local number. You're lucky (or I'm lucky rather) that my local SIM allowed me to make international calls. No collect calls. Yeah
8. The Agoda messaging system. I mean what the actual $#*!. Who makes a messaging app where you send messages through the app and receive messages through email (1 email per reply)? Do you even have a UX/UI team? What about QA?
9. The Agoda messaging app again, why do you censor phone numbers? I'm chatting with the property and it would have been so much easier if we could exchange phone numbers but you're not allowing us to do it. Ok design issue. I call in to Agoda's 1-866 number again and ask for the property's contact number. Then what I got wasn't even correct, it landed on a voicemail. At that point I had no choice but to have a slow and painful chat by email.
10. Agoda customer service (Level 2?) sending me useless emails that simply copy-pasted what the property already sent me via the Agoda messaging app. And I repeated this many times to the Level 1 agents, the link that the property sent with instructions on how to access the lock box, DOESN'T WORK. So stop sending me the link. Please, it's a bit insulting to send customers links that doesn't work, never mind that you're blindly copy-pasting what someone else wrote. I understand that "the customer is always wrong", but not all of us are, and if I reached Level 2, at least give me the benefit of doubt?
11. Probably the most disturbing and insulting of all is how Agoda never admitted any fault and throughout the process, blamed the "booking partner". When I asked the Level 2 agent whether I'd be compensated for going through all this trouble, the agent told me the only thing she could do call me back after she asks the property owner whether they would be willing to offer a discount. Of course no one called me back. And why should the property owner pay compensation? I booked with Agoda and the bull$#*! inconvenience I faced was due to poor customer service on Agoda's end. I am an AgodaVIP customer that booked 14 times in the last 2 years. Does this mean ANYTHING to the company at all or I just a number that doesn't even deserve to speak to a real person?

12. Don't pretend to be the nice guy after all this by saying that you received no profit from the transaction and simply offering me $USD 10 as goodwill for being a loyal customer. Am I supposed to believe that Agoda lists 3rd party properties for free without profit? You don't need a business degree to understand that. And also, how is the payment arrangement between Agoda and unknown booking partner relevant to me? The fact that I had to wait 2.5 hours and speak to 8 different agents without Agoda ever actually giving me the real contact info of the property owner says a lot how the competency of customer service and just how much you care about "loyal customers".

Look, I get it. People are not all smart. People call in for issues they can resolve themselves. I understand all of that. But please, at least consider the edge cases and provide acceptable resolution channels. This wasn't acceptable. Not by any standard.

And sorry, but $USD 10 on a $USD is just insulting.

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Agoda AGODA TAKES NO RESPONSIBILITY APART FROM WHEN THEY TAKE YOUR MONEY THEY CARE ABOUT YOU, STAY AWAY!

THIS COULD ALSO HAPPEN TO YOU! (Read below)
Da Booking ID Check-in August 3,2018 RCEG PC00 - KTN
Csat

Reply|
Today, 4:10 PM
You
Dear Lars Hansen,

Greetings from agoda.com!

With reference to your booking ID as detailed below:
Hotel: Golden Tulip Mandison Suites
Room Type: Deluxe Twin
City/Country: Bangkok/Thailand
Arrival: August 3,2018
Departure: August 4,2018

Thank you for your feedback and once again we apologize for this experience.

Still we have to highlight that Agoda is neither a tour operator, nor a tour organiser. Agoda Companies do not in any way (directly or indirectly, independently or in conjunction with any party) own, manage, operate or control the Accommodations, or any room in such Accommodations. Agoda.com provides the webpage for hotels to sell rooms and for customers to reserve rooms. Any miscellaneous services associated with your stay is part of the hotel service offering. Agoda.com has a disclaimer associated with its relationship with all hotels. I've posted in below for your review.
1. Agoda makes every effort to ensure that any materials or rates displayed on this website are accurate as at the date of issue. Changes in market conditions or circumstances may occur after the issue date which may make information displayed on this website no longer accurate or no longer reflect the current position.
2. Agoda hereby expressly disclaims any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents of this website.
3. While Agoda makes every effort to work with hotels which provide an acceptable standard of service and accommodation for the price paid, we hereby expressly disclaim any representation, warranty or undertaking in relation to the quality or adequacy of any hotel listed on our website.

When rendering our services, the information that we disclose about Accommodations is based on the information provided to us by our suppliers or providers (including but not necessarily limited to the Accommodations, their representatives, distributors, destination management companies (DMCs), channel managers, partners, etc.). As such, the Accommodations or their representatives are given access to an extranet or other connectivity solution through which they are fully responsible for updating all rates, availability, description, pictures, booking conditions, accommodation policies and other information which is displayed on the Site. Although we will use commercially reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete, correct or up to date, nor can we be held responsible for any errors (including manifest and typographical errors), interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of the Site or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Accommodation remains responsible at all times for the accuracy, completeness and correctness of the Accommodation information displayed on the Site.

Based on our system first contact from hotel was on 03 Aug, when hotel called and informed about fully booked situation. Before that there is no other phonecall from hotel. Please note that hotels have to provide booking ID in IVR system when calling Agoda. Only when this is provided hotel can speak to customer service. When hotel provides booking ID, the contact is automatically registered under the booking. There is no other contact registered before.

The booking was submitted on 03 Aug 2018. All booking information was forwarded to property on same day. This means that allotment can't be sold to anyone else by hotel as the room is reserved for you.

We apologize that it took longer to find alternative accommodation. But again we have to highlight here hotel's responsibility. In first line hotel should provide solution, as it was the hotel which allowed to sell a room although fully booked. If any alternative hotel is offered by Agoda, we can not immediately book that for you, as first customer has to agree. Agoda offers alternative accommodation and if customer accepts, Agoda can assist with relocation. As soon alternative hotel was found, Agoda customer service tried to call but wasn't able to reach you, so an Email was sent.

The booking was of course refunded to you as hotel reported fully booked situation, so you didn't use this booking. Fully booked problem wasn't caused by Agoda, but we understand how stressful this situation could be. We can't turn back time to make this issue unhappened. As a compensation from our side Agoda offered a refund of THB 2,205.68 above the already provided full refund.

Once again we apologise for all inconvenience caused, we act in good faith and would have never intentionally caused any frustration.

If you have any question, or wish to accept the offered compensation, please advise by reply.

Regards,
Krisztina
Agoda Customer Satisfaction Team_________________________________________________

*For security purposes, please do not send us your credit card details via email.
*Agoda.com will only accept credit card details via the phone or our secure link.
*If you wish to change your period of stay, please log in on www.agoda.com to Manage My Booking.________________________________________

Original Message:________________________________________________________________________________
From: ***@hotmail.com
Sent: Saturday, August 18,2018 11:49:49 AM
To: csat
Subject: Re: Agoda Booking ID Check-in August 3,2018 RCEG PC00 - KTN
Email received from outside the company. If in doubt don't click links nor open attachments!________________________________________
Reply:

First, it is not of my concern if you use "partner" to the booking that does not excuse you for the full responsibility since you advertised the product and you took the payment, so you have the full responsibility, actually, this should be informed in advance so that I could agree to this as a customer before any payment or booking could be confirmed.

Second, before you received any information regarding the "fully booked hotel" the hotel contacted you several times, but you were not able to "find" my booking. At that time the hotel was not fully booked.

Third, I try to check-in between 12 PM and 1 PM (as informed in advance on your site) so what did you do in the two hours starting from you received the first call from the hotel until 3.06PM until you got a call (from who?) that the hotel was fully booked? Maybe you did nothing or maybe you could not find the booking, for sure you did not contact me (your customer) who was waiting at the hotel as your staff told the reception that they would do.

Fourth, after3.06 PM it took you 3 hours to receive an alternative hotel from who? My booking was with Agoda, not with anybody else (SO ACTUALLY IT TOOK YOU 3 HOURS MORE) to find an alternative hotel.

Fifth, Then it took you another 23 minutes from you received this info to E-Mail me!
You did at no stage contact me by my phone which is available on my booking form, you just let me wait for 6 hours without ANY INFORMATION.
Can you inform me how I could receive the information if I do not have email access on my phone?
Can you inform me why nobody contacted me by phone during the 6 hours or after you maybe had another booking?

Sixth, the alternative option was not confirmed but only available according to availability (last room) on a Friday evening!

Seventh, You want to refund the booking because I drove home? A.) What booking? You never booked the hotel, you only took the money. B.) is it normal standard that your customer has to sit for 6 hours in a hotel without any pieces of information and no room available/booked by you and if he leaves it is called a NO SHOW? C.) I booked this hotel, I did not give you permission 6 hours later to book another hotel in another location (you could maybe have got that if you had contacted me during my 6 hours waiting?)

So I want to challenge the legality and the responsibility of situations like this.

If I book an airline ticket to Malaysia, the airline does not let me wait without any informations for 6 hours and then send me to Singapore because it is the closest location available. (but maybe you do if they book with Agoda?)

So you offer to refund the money you received instantly without for the booking that you never did?
What about my time?
What about my travel costs?
What about compensation for the handling?

Actually, it is maybe about time that something is done about the agent's responsibility in cases like this and that rules are being set and published for customer protections.

I will let you know that I have worked as GM in hotels and resorts for over 30 years with 15 years in Thailand. Agoda has been a customer in the places I worked in Thailand so I am aware of when, how and how much they pay the hotels for their bookings, and I am also aware of the way customers are supposed to be treated and what is your responsibility for your bookings/payments.

So if you want to settle this with me you better take responsibility for your mess! Don't put the blame on others and come up with a much better solution for me to accept.

If not I will be forced to claim it another way.

My Reply

Lars Hansen________________________________________

From: csat
Sent: Friday, August 17,2018 9:35 PM
To: ***@hotmail.com
Subject: Re: Agoda Booking ID Check-in August 3,2018 RCEG PC00 - KTN

Dear Lars Hansen,

Greetings from agoda.com!

With reference to your booking ID as detailed below:
Hotel: Golden Tulip Mandison Suites
Room Type: Deluxe Twin
City/Country: Bangkok/Thailand
Arrival: August 3,2018
Departure: August 4,2018

This is a friendly courtesy email that we consider this case closed as we didn't receive any feedback from you. As you didn't accept by reply offer from Agoda to refund THB 2,205.68 (above of full refund from affected booking), the refund wasn't started till now. If you confirm by reply, we will start with refund.

We would very much appreciate if you could fill out a survey with regards to this follow-up that you shall shortly receive after this email. We strive to improve our service and your comments are invaluable to us.

Regards,
Krisztina
Agoda Customer Satisfaction Team_________________________________________________

Dear Lars Hansen,

Greetings from agoda.com!

With reference to your booking ID as detailed below:
Hotel: Golden Tulip Mandison Suites
Room Type: Deluxe Twin
City/Country: Bangkok/Thailand
Arrival: August 3,2018
Departure: August 4,2018

This is a friendly courtesy email that we are still waiting to receive for updates from your end so we can settle your case. Please do send these to us as soon as possible.

Regards,
Krisztina
Agoda Customer Satisfaction Team_________________________________________________

Dear Lars Hansen,

Greetings from agoda.com!

With reference to your booking ID as detailed below:
Hotel: Golden Tulip Mandison Suites
Room Type: Deluxe Twin
City/Country: Bangkok/Thailand
Arrival: August 3,2018
Departure: August 4,2018

Please be informed that your case has been escalated to The Customer Satisfaction Department. Please allow me to introduce myself as the one who is tending to your issue. My name is Krisztina, from The Customer Satisfaction Department of Agoda. First and foremost, we would like to apologize for the confusion. Therefore, we would appreciate your understanding to allow us to clarify on the issue encountered based on your complaint.

We are truly sorry for this unpleasant experience and the discomfort you have experienced.

For this reservation Agoda used a partner to confirm booking. That means, although you booked via Agoda.com, hotel received the booking from our supplier. Agoda received information that hotel is fully booked from accomodation itself via phone at 3:06 pm on 03 Aug 2018. Immediately Agoda contacted partner company to take immediate action and try to relocate. Agoda received alternative hotel details after 6 pm from our supplier and at 6:23 pm an Email was sent to you with alternative hotel details for relocation.

Once again, we would like to take this opportunity to express our sincere regrets for the inconvenience caused by hotel. We understand that this situation was very unpleasant and caused a lot of stress. But we would like to highlight that you could book the room only as hotel and our supplier uploaded it for sale. It is hotel's responsibility to close a room for sale if it is not anymore available. Till the phonecall from hotel on 03 Aug, Agoda had no information that there is any problem with the booking.

The booking has been already cancelled, of course with full refund to you.
Original Charge on August 2,2018: THB 2,205.68
Final Charge: THB 0.00
Refund to Credit Card: THB 2,205.68

We don't want to see you go nor be disappointed and apologise for all inconvenience caused, we act in good faith and would have never intentionally caused any frustration.

As you didn't stay at another hotel, but drove home, Agoda would like to offer you a compensation. Agoda would like to offer you a refund of THB 2,205.68 to same credit card which was used to submit the booking. Please take this offer as token of our apology.

We will wait for your feedback and once again we apologize for all negative experience.

Regards,
Krisztina
Agoda Customer Satisfaction Team_________________________________________________

*For security purposes, please do not send us your credit card details via email.
*Agoda.com will only accept credit card details via the phone or our secure link.
*If you wish to change your period of stay, please log in on www.agoda.com to Manage My Booking.________________________________________

Original Message:________________________________________
From: ***@hotmail.com
Sent: Friday, August 03,2018 10:29:34 PM
To: ***@agoda.com
Subject: Re: Agoda Booking ID Check-in August 3,2018 RCEG PC00
YOU ARE FULL OF $#*!

I waited for hours at the reception in Golden Tulip and they had never received any booking from you and they were not fully booked.

The receptionist called you several times to confirm your booking, you told her you could not find my booking you also told her that you would call me, after waiting 3 hours NO CALL no SOLUTION no response from you so I decided to travel 200 kilometers back home.

Now you email me 6.32PM 5 hours after I was trying to check-in (Are you crazy?) do you really think that I would sit 5 hours in a reception to wait for your response!

And now you send me this lie about the hotel was to blame and fully booked and on top of that, you tell me you will not refund the money that you took from my credit card.

If you really think I care about the money then you will become much wiser very soon.

You took the money you did not deliver, you did not give a $#*! about me and you also treated the receptionist with disrespect (and yes I understand Thai language, so I know what has been said on the phone since most of the conversation was on speaker...)

Well, I know a lot about the media and if you think that you can treat and lie to people like this then you can be sure I will put this on all media.

This email will also be sent to your headquarters.

And please don't write "dear" to me. (I have been a customer with you for many years until today)

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Agoda This is a complaint regarding a technological error on the account of *********

This is a complaint regarding a technological error on the account of ***. On Wednesday, January , 2010 around 9pm, I tried to book a one-way flight from Yogyakarta (JOG) to Kuala Lumpur (KUL) on Air Asia flight AK 347, for Sunday, January *** at 11:45 am, via the *** booking website. I tried several times to book it. But an issue arose when I was on the last page on the booking process - when hitting the "complete booking" button. Everything was entered in correctly; there were no errors. But every time I pressed "complete booking," I was taken to an "Error" page, which stated that my booking had not been completed, and I needed to return to the original search to start the process over. I did this about three times; it was very frustrating. After several unsuccessful attempts to book the flight, I gave up, and went to another booking platform to book the same ticket (Kiwi.com). I had no issues booking my ticket through Kiwi.com; it worked on the first time, and I was relieved just to have the ticket. Lo and behold, to my dismay...when I looked at my email the next morning, I saw one email from *** that said "Confirmation for booking ID..." I was livid. I had spent a lot of effort trying to book this flight, only to be told that the booking was not completed, MULTIPLE times. Yet, by some strange miracle, one of those times it appears as if the ticket had actually been processed, even though I received an error message three times. I now had an unwanted ticket from Agoda - a duplicate - because now I had the same exact ticket from Kiwi.com as well. I contacted Kiwi, Agoda, and Air Asia multiple times. I understand that Air Asia has a strict cancellation policy so it was useless to go through them, even though I was advised by Agoda to do so. Since Kiwi's site was working fine, there was no error on their part. But Agoda is the real culprit here. Because of a glitch in their system, I now paid almost a hundred something dollars for a ticket I was not going to use. This was clearly a techological error; I understand that Agoda has only recently come into the flight-booking game (within the last 6 months) so there is still PLENTY of room for error here. What's worse though, was the horrible customer service I was served when trying to fix the issue. Email is useless with them. This was the original response I got: "Upon checking was our IT Support on the back logs there is no alteration from the regular booking flow for your booking session." Apparently, the word and loyalty of their customers means nothing. All they do is tell me to call their customer service line. And when I do, I have to explain the situation all over again to a new agent. I asked many times to be transferred to a manager or superior. They told me each time that they were all busy, and took my phone number to call me back later. They never actually got in touch, and told me I had to call back. I am just tired of being redirected to call them again every time the email chain stops. I hope you can help. I am tired of these scams. Because of them, I lost almost $100USD on a flight I didn't take.

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C. White
Mar 06, 2024 3:25 pm EST
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I'm filing a complaint against Agoda for not honoring their Best Price Guarantee policy. I booked a hotel with Agoda on April 14, 2023 (booking ID: *** and the next day, I found a cheaper rate on Trip.com. I contacted Agoda to claim the price match, but each time I received a rejection reply, the agent was different and cited different reasons each time. They always pasted the same criteria without directly replying to my request to specify details. One of them even told me to attach more than three screenshots, which was not informed by the customer agent in the app messaging channel. After sending over the screenshots, they continued to reject my request citing the other platform has a different promotion, without specifying the exact promotion they were referring to. I even went back and untoggled the discount promotion to come to a still cheaper price at the checkout page and sent it back to Agoda. But one of the agents replied that the cancellation policies of the two platforms are different, even though it was *** clear on the screenshots and on my booking that both were instant payment and booking without a refund. When I asked for clarification on the terms they were citing, the agent replied that the benefits must be different in order to give the matching. I also received another reason to reject my request, citing that the fitness center is the same benefit. This was confusing to me as one cannot compare prices without having the same offers to start with. The agent didn't specify the terms they were citing from, so I wrote yet another email asking them to specify. The reply I got was that according to their Best Price Guarantee criteria, the benefits must be different in order to give the matching.The entire communication lasted from 12:08 pm to 3:12 am the next day. It was frustrating and exhausting. It seemed Agoda agents were trying to avoid giving me a price match at all costs.

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C. Wyman
Mar 06, 2024 11:54 am EST
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A booking was made on Agoda l.com from one of my email addresses *** without realizing my *** email has my daughter's name attached to it *** she is my 7 month old daughter born 8/21/22 anyhow I continued the booking again without notice booked with my debit card with the last four digits ending in *** and the name on the card *** upon arriving to check in I wasn't unable to check in because the name on the booking was my daughter's name who is 7 months old *** I called Agoda to inform them of error and to change the name on the booking so I can check in there refuse to help me they refuse to put my money or refund my money back into my account because my name wasn't on the booking but yet it was my credit card used to pay they refuse to help me they told me I need to do everything by email they're not getting back to me no one's responding back they are fraudulently stealing money as I informed them what the situation was I told them they can't speak with my daughter because she's 7 months old I want my full refund back as the booking was unable to be in use and they're refusing to refund my card

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C. Kshlerin
Mar 06, 2024 12:33 am EST
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Initally booked 2 nights at ***. No problem. Attemped to add one night .Mon April 17 check in April 18 check out. I entered correct dates but their system auto filled for the following Monday. April 24th check in. Did not notice that. Paid in full. Attempted to change dates. Agoda said could not do it and I should cancel and rebook. I was able to cancel it but they charged me the entire price of what I paid as a cancelation fee which they said was in accordance with the hotels policy. The hotel informed me that was not their policy especially since the cancelation was for one week in the future . What I would like is the money I paid to be refunded or to be applied to my reservation on Monday April 17th. Additionally, if you call Agoda customer service line their automated system disconnects you if you press 1 for problems with hotel reservations. I might need to attempt to put more money in my account to cover next evening stay which is problematic being a Senior and having a recent injury which prevents me from driving

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A. Mann
Mar 05, 2024 11:18 am EST
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I have been a loyal Agoda customer. Yet this complain involves the company and how impossible and unfair they are. I booked a hotel in ***, *** on ***. This stay was for April 1 and 2, 2023. The rate for this property was $160 for the two nights. I had a user credit of some $19, so this brought the rate down to $141. The $141 was listed on the Agoda site, clearly. Yet Agoda's system failed repeatedly to process the reservation correctly. I was also informed that my credit card did not process correctly, even though the card was completely valid and active. When I attempted to contact Agoda, and you cannot contact them directly and speak to anyone but instead must use a user unfriendly and ineffective chat system, I got no where. An utter mess and lack of care and assistance. Then the hotel started inundating me about the payment issue. They blamed Agoda and Agoda blamed the hotel. I was thrown into a chaotic situation and an argument. Agoda failed completely to assist. They began to argue with me and become a bully. When the payment went through, processed by the hotel apparently, I was wrongfully charged not $141, not $160 but $166. This was done without my authorization and consent. The hotel owner refused to assist. I contacted Agoda online at least three times attempted to resolve the wrong charge. I got no where. A chat rep refused to assist, another misunderstood the situation that had been clearly explained or I got error messages. Agoda is a bullying and abusive company that refuses to serve loyal customers and be reasonable. And the properties blame Agoda. All of this is troubling and a burden to the customer. I spoke to the unruly owner of the property in ***, and he refused to assist but told me to deal with Agoda. In the meantime, I was overcharged by $25. I want this refunded to my credit card -- NOT a future credit.

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Agoda **** ***** **** ****** ***** ******** ******** ** ***** ***** ******* Chairman American Express * * *** **** ****** ****

Chairman American Express *** American Express Dispute Center *** Request for refund of $534.80 My husband and I booked a hotel in Jerusalem via the Agoda booking site. Before confirming the booking at Hashimi Hotel, I called the hotel and talked to the manager Salah. I was assured that there were no stairs at a side entrance of the hotel. I stressed that my husband was in a wheelchair that weighed over 200 pounds. It is a motorized and expensive wheelchair and I explained that carrying up any amount of stairs is out of the question. Again I was assured there were no stairs at a side entrance and my husband would be able to drive in and take an elevator up to the room. With this assurance from Salah I booked the room for 3 nights via the Agoda site. When we arrived, the hotel sent 2 maintenance workers to help us find the location. It was around 11:00 p.m. and with the darkness and various mazes of streets in old Jerusalem, it was difficult to find our way. The employees of the hotel first took our luggage and returned for us. When the employees of the hotel returned for us, I had my husband out of the van. When they saw that my husband was in a wheelchair they immediately shook their heads and told us that although there is an elevator to take us to our room, there is first a number of stairs we need to climb to get to the elevator. They told us it would be impossible to do since the chair is so very heavy. They called the front desk and explained the situation and there was nothing the front desk could do to help. We were told there was no ramp to the elevator and my husband would not be able to enter the hotel. I then asked if they could help us find other accommodations and they said their reservation desk was closed for the night. The two young employees went back to the hotel and returned with our luggage. My husband and I spent the night in the van. We called various hotels in the area but there was nothing available. The night staff was limited in most hotels in the area and everyone told me to call back in the morning. Agoda and Hashimi Hotel now insist that we decided not to stay at the hotel and should be forced to pay the 3 night charge. They insist it was our decision to leave and that their policy is any cancellation on our part should be given 3 days in advance. My question to both Agoda and Hashimi Hotel is why would I cancel if I was told there would be no difficulty in entering the hotel. Why would I cancel when I called the hotel months in advance and was assured by Salah that there are no stairs at a side entrance? All this was false information and therefore I would not have known to cancel 3 days in advance of arrival. I arrived in good faith and at that point found out that I was lied to and given false information. Why would I leave the property at 11:00 p.m. and sleep in a rental van if there was a way to get to a room with a bed and bathroom. Therefore, I will not pay for these charges. Agoda and Hashimi Hotel should be taken off the booking sites. I will forward this information to all booking sites so that future travellers are aware of this problem we had. Social media should flag Agoda and Hashimi Hotel. Sincerely

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D. Corkery
Mar 07, 2024 4:47 am EST
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I booked a two bedroom suite through Agoda in ***, *** for 3/10/23-3/12/23. Upon arrival on 3/10/23 the hotel notified us that Agoda had cancelled our reservation on 3/5/23. I was never notified by Agoda although they have a room guarantee. Upon speaking with a representative of Agoda, I was informed multiple times that the reservation was confirmed. Finally, after 4+ hours on the phone with Agoda, we had them admit the reservation had been cancelled. I was offered an alternate one bedroom reservation without the same accommodations in ***, . I declined and requested a refund. After multiple more hours, Agoda agreed to provide $600 towards new accommodations, although our new accommodations would be much pricier given our last minute booking during a busy weekend in Newport. I specifically requested all the necessary steps to ensure the $600, and was told to receive a receipt of our new accommodations and submit them to customer service. I specifically notified *** on the phone which hotel I would be booking, how many nights, how many rooms, and what the total cost would be. It is now 4/2/23 and I email or phone call with Agoda multiple times a week as they state my receipt is not valid given my mothers name is on it and not mine, although I provided all of the information that I was told I would need both over the phone and by email. They are still denying my request to process the $600 and refusing to pull the recorded phone records that indicate everything I have put in this answer. I am looking for a processing of the $600 so that I can at least partially make up the $800 difference between the accommodations Agoda cancelled with no notice and the new accommodations I was forced to book. I would also like to warn others that Agodas room guarantee is not valid and that their customer service will not only take a very long time, but will provide contradicting information depending on the agent you speak with. I dont want anyone to have the same thing.

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B. Schinner
Mar 04, 2024 10:59 am EST
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Hi , I had a booking with Agoda (#***) for a weeks stay at Swissotel. I had made the reservation using the Prize freeze option and paid USD96 to hold the price. The deadline for confirming was April 13th 2023 and today at April 11th 2023 when I tried completing my booking it kept giving me a refund option. I called customer service and they were rude and blamed it on system glitch and to add to my frustration emailed me a refund . The prices have increased dramatically and this leaves me with no hotel as of now with my kids. I want them to honor the booking or provide me compensation. Thanks

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E. Paucek
Mar 03, 2024 2:54 pm EST
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I booked a vacation stay at a hotel through "Agoda" a booking site that I have used several times prior. I'm filing this complaint because I booked a room for 12/14-12/16 and unfortunately the day of my reservation, my mother in law fell ill and was rushed to the hospital and placed on life support. I literally checked in and immediately rushed over to the hospital. I didn't even spend 30 minutes in said room. I also left a $50 deposit for my service animal. Because my mother in law stayed in the hospital we stayed with her and did not even use the sink in the motel room in which i rented. I immediately attempted to obtain a refund due to my circumstances(my mother in law was literally dying) and me not even spending 30 minutes in the room that I paid more then $200 for and considering I have never requested a refund with any of my prior visits I thought the company would definitely process the refund ESPECIALLY BECAUSE IF THEY REALLY DID CONTACT THE *** LIKE THEY CLAIMED, THEY WOULD HAVE LEARNED THAT I WASNT IN SAID ROOM FOR EVEN 20 MINUTES, NO TOILET WAS USED, NO BED WAS SAT ON AND IN FACT I SPENT THE REMAINDER OF MY DAYS AT THE HOSPITAL WITH MY FAMILY I DEFINITELY SHOULD NOT HAVE TO PAY MORE THEN $200 FOR THIS TRIP I PHYSICALLY COULD NOT ATTEND. I was ok with the hotel keeping the $50 security deposit but not a whole 2 and a half days stay. That's just wrong, on top of that, Agoda claimed they reached out to the motel to request a situation specific refund and that the hotel declined but Agoda never did even contact the motel to give them the opportunity to make good. Agoda lied and said they did when they actually did NOT! I ALSO HAVE PICTURES OF SAID ROOM, WHICH ALSO AS QUIET AS IT WAS KEPT WAS NOT AS ADVERTISED AT ALL EITHER but that's besides the point on this.

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Agoda On April 5th 2023 I booked a room to the site aguda I clicked on the rate that said $48 for the night I chose the room

On April 5th 2023 I booked a room to the site aguda I clicked on the rate that said $48 for the night I chose the room that was the standard room for that rate and I went to check out and pay , I didn't double check the price at the time as I had my hands full with my 7 month old I booked another night the following night on April 6th to April 7th I had emails of special rates for continued staying plus promotional discounts price did go up but I screenshot every price when I went to check out again I didn't pay attention to what I paid at the time but the price was up $25 then what I screenshotted and then I booked a third night same situation I booked for the 7th to the 8th and the price went up and I was supposed to be getting special discounts and promotions for a continued stay as well as being a VI Platinum member I called customer service and form them of this to let them know I always take screenshots due to apps and or companies that either fraudulently advertise or try to say that that's they didn't have that advertised as that and I need to show proof so it's just something I always do when I noticed my account balance it didn't seem right that's why I checked all of my receipts that was emailed to me and what was charged each booking so then I had my husband open a site under his name to see what pricing and how he gets charged since he was the first time customer and downloaded the app the price said $43 because of the promotional discount new user and you download when he went to pay it took him backwards we're here to start all over again and the price went up from $43 to $70 in a matter of minutes he was on able to obtain the price that he was originally going to pay at checkout as well inform customer service by contacted them April *** spent a good hour on the phone the representative was extremely rude and *** me through the emails to send proof of my screenshots I told her I needed a minute or two because I wanted to make sure it was organized by date and able to show proof of purchase and proof of screenshots of what the price I was shown it was supposed to be but she was *** me and an uncomfortable situation once I sent the screenshots in I received emails with a matter of minutes afterwards telling me that they seen nothing of no proof that I did not pay more I don't see what they are not seeing I had booked 4 days this is the only hotel that's within my price range that I have to book I'm on April 5th when I booked I was charged $20 more on April 6th was also charged around $20 more and then as well as on April 7th I was also charged $20 more on the 4th day that I booked it was booked under my husband's name same situation happened he did not get his promotional deals which was two 10% off room was supposed to be at 43 but because he had hit the back button it was up to 67 after taxes and fees we still paid around $90 doesn't make any sense to me they are falsely advertising customer service was horrible and instead of calling me back to explain to me what they're saying they didn't see they sent me an email on each transaction stating to me that they find no air on their part I have dates and times of each screenshot of when they were taken and the price that was shown to me and then it will show dates and times of each receipt that I paid for these transactions where I paid way more , I'm asking for a refund full price that I paid for each day that I booked April 5th April 6th April 7th and April 8th which was booked under my husband name but was also paid with exact same card on every other transaction I'm asking for full refund for a falsely advertising over charging and this aguda app to be investigated

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K. Berge
Mar 07, 2024 12:27 am EST
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I made a booking back on September 2022 through their portal agoda.com for a hotel in ***, *** for Dec 2022. ID On Oct 2022 due to surgery I had to change my plans, called them and ask for the cancellation of that booking, person over the phone said not to worry it was taken care of, which I trusted (and my mistake was not following up on that) I had too much in my mind with recovery etc, but trusted they did their job.On Dec 31st I got charged $830.95 USD, I was out of town so used the chat to contact them and they said it was a No Show fee I asked for what and they mentioned the previous booking, told them right away it was cancelled on October and this was unacceptable, they offered to help by calling the hotel and ask them as a favor to me to waive the fees, (which was not what I was asking them to do) the hotel refused. I asked Agoda not to ask for a favor to the hotel but figure out why they never cancelled a booking I requested them to do so long ago, they said very convenient that they have no records of me cancelling anything until that day.I've been asking Agoda since then to investigate and escalate this because I shouldn't be paying for their mistakes, they refuse to do so they want me to deal with that with my bank. They've threatened me to escalate other stuff like a review I made, and if I refused to remove it they will escalate to take measures, when that happened I asked again to escalate why they didn't do their job and conveniently they had no record.I've disputed this with my bank, unfortunately because I have no proof of it (it was a phone call, and didn't have the cancellation email) my bank is making me pay.I've seen Agoda does this all the time, they cancel or not bookings from customers and they get away with it.I cancelled the booking and it is unfair for me to pay for their mistakes, because they claim they have no record of it doesn't mean it's not true I called and canceled and they failed on doing their job.

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E. Nicolas
Mar 06, 2024 9:40 am EST
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I booked and fully paid to Agoda a one night stay at the *** in *** Fairgrounds. When I get to the room, it was completely dirty, even with body fluids on the sheets and very smelly. I went back to reception and asked them to solve the issue. They said that they had no more rooms, so I left the place and booked a room in a different hotel. Straightaway I contacted Agoda and they asked me send pictures of the room and the invoice from the other hotel. After sending all what they requested, I didnt receive any response, so I contactes them back and they offered me, as a gesture of good will, a $1.04 voucher for future stays because they said that Red Roof didnt reply to them at all. I replied to Agoda saying that this situation is inaceptable as Im doing business with Agoda, and not with Red Roof. I also dont know if they really made the room before we checked in. As you can see, I paid for a room that I could not use because it was completely unhealthy, and Agoda is taking no responsibility for this stealing me $104.16 Details about the transaction:Booking ID: *** Hotel: *** City/Country: *** ()/*** Check-in date: February 03, 2023 Check-out date: February 04, 2023 I do not know how it is possible that health authorities allow this, and how Agoda does business with companies like this.I just feel robbed.

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J. Schneider
Mar 01, 2024 12:32 pm EST
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Disputing the Agoda charge of $ *** 3/21/23- 3/28/23 for booking ***. Night of March 21-Went to Fort Palm Springs front desk for keys but no keys. Texted the A2J Suites (condo owner) & got reply condo wasnt available. Condo at Fort *** available for that *** would come back the next day to Fort Palm Springs. We paid to take taxi to the Fort ***.2. Night of March 22. No hot water & low water pressure. Taken care of the next day.3. Night of March 25, 5:13PM texted aircon not working. A2J Suites sent electrician but couldnt fix & advised to call aircon specialist. Texted A2J *** texted specialist would come tomorrow. Texted if we were to moved to another unit while they repair, no response.4. March 26, texted twice A2J Suites asking when repair would be done, no response.5. March 27, left condo since no aircon repair. Agoda website's description is A2J BGC Luxury 1BR Suite Near *** (noted as 5 stars). Your 5 stars rating is false & misleading advertising. 5-stars are properties that offer their guests the highest levels of luxury through personalized services, a vast range of amenities, & sophisticated accommodations. Where is excellent customer service 5 star accommodations would provide? Wouldnt they respond to texts, take care of additional services (taxi) because room isnt available & provide another room because aircon isnt working? Unfortunately, this property failed to take care of us like their advertised 5 stars.Also disputing taxes. Paid $ *** (Room fee - $***, taxes, fees - $ ***). I saw for same room with higher room fee $ *** (Room fee $ ***, taxes $ ***, this is tax rate of ***%. Based on that, room fee of $ *** and tax $ *** (***%) - total is $ ***. Should get refund of $ *** for taxes ( $*** - $ ***).Willing to pay $ *** (***/ 7 nights =***) for 2 nights with no issues March ***. Can upload pics if need Sincerely

Q
Q
Q. Lubowitz
Mar 01, 2024 9:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

We had to leave the hotel where we paid for 5 nights after only staying for a night as hotel was not as advertised,with poor sanitation,found cockroaches and wasps also one of the beds was infested with ants,the Aircon was not working properly ,the room was smelly ,etc. our issues was not death properly,the owner of the hotel saw *** and screamed at *** and saying that there was no problems that we are just making up issues. We had further confrontations with the owner as he did not like the fact that we were requesting extra pillows as we only had 1 pillow each,he came knocking very loudly in the middle of the night to and shouted at *** what our problem is gain,which replied we don't have a problem said we already know that we are not getting pillows and we have not said anything anymore as we don't like conflicts. We have reported this case to Agoda ,where we booked and asked if we can have a refund and moved to another hotel. The owner declined our request. The following morning the owner confronted as again and took videos of my family half naked whilst in the pool he denied when asked but he later on admitted. the situation escalated further hence we had to check out that day as to avoid further confrontation and harassment from the owner. After the incident,we asked for help from a nearby hotel to help *** transfer safely. We filed a case with the department of tourism in ***,and they said we may be able to get a refund. We filed a dispute with our credit card amex they had their decision yesterday in favour of the merchant and the reason of the decision of the dispute was because " the policy of the hotel is non refundable". We have just appeal for another adispute but I am worried that they will not even look or review the evidence we have sent to them and will be sending again .We are seeking for your help because we wanted to get our money back amounting to *** GBP. We were not treated fairly by the hotel owner instead they were harassing *** and never listening or giving solutions to issues we raised.taking videos of *** without our consent,provoking an argument and confrontations with *** .We have evidences available if needed ,all of these was sent to amex,including our conversations with Agoda, videos and pictures of the room where we stayed, filing a complaint with the local authorities,videos of the confrontations,local authorities conducting hotel ok inspections,conversation with local authorities particular department of tourism of *** and our complaints and evidences for dispute with amex.I hope you can help *** with this matter we will really appreciate it

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6:09 am EST
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Agoda Airline ticket book refund pending

Dear sir
I have booked an spice jet ticket of dated 4-3-2024 wrongly & cancel the ticket whose details are below
Name of Passanger :- Mohd Yasin Jan
Flight details :- spice jet SG 8963 Delhi to srinagar
Booking date :- 3 Feb 2024
Flight Date:- 4 march 24
Ticket Number is 020Q9K2NV
PNR No.:- Q9K2NV
booking no. is [protected]
Payment :- Icici Card
Amount :- 5189.2
5189.2 paid through icici credit card & ticket has been cancelled on same day
SO, please Refund the payment As soon as possible

Claimed loss: 5189.2 RS

Desired outcome: 5189.2 RS

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6:46 am EST
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Agoda Unauthorised listing of my property

I received a booking confirmation from Expedia for a reservation at our glamping site, arrival date Friday 16 Feb 2024. The booking was for a pod without a hot tub.

However, when the guests arrived to celebrate their anniversary, they were upset not to have a hot tub and I was fully booked so could not move them.

I then found out they had actually booked through Agoda - I have never listed my property on this site, nor did I give them permission to list my property.

So I looked up my property on their site and saw that the information they have up is totally misleading and not at all clear 0 in fact it's basically incorrect. And because I haven't actually signed up with Agoda, I have no way of logging on to correct the information.

I contacted Expedia, but they say that Agoda is not a partner business - they were also NOT impressed with the situation.

Claimed loss: REFUND FOR THE GUEST

Desired outcome: I would like the guest to be refunded and I WANT MY PROPERTY REMOVED FROM AGODA

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12:43 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

REVIEW OF THE HYATT WILD OAK RANCH AND AGODA THIRD PARTY BOOKING SITE: While staying at the Hyatt resort Wild Oak Ranch in San Antonio my sister had an incredible 4-day getaway! The staff went above and beyond to be accommodating and helpful. We ended up extending our stay, and as such, needed to change rooms. They allowed us to leave our luggage in the...

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8:51 pm EST
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Agoda Hotel charges at Kathmandu

Dear Sir/Madam,

Warm Greetings!

I booked a hotel room at Hotel Fuji, Thamel, Kathmandu for two nights from February 14-16, 2024. And was shown around 80% discount while booking this Hotel Fuji at Thamel Kathmandu. But on reaching here I realized that I was charged around 40% extra..which was not expected from Agoda.. https://fujihotel.com.np/rooms/ And it's unfair, scrupulous, unjust practice not expected from an international organization.

My booking confirmation voucher is also attached.

Thanks

pramod sharma

Claimed loss: INR 2000

Desired outcome: Please refund the extra charges

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7:40 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My booking was confirmed and credit card details provided booking number [protected]. This was booked for work at a price of $219 I had an email to update my credit details which is the same details I had provided at the start of the booking which was the. Confirmed by your services via a email sent to me. I then reserved an email 8 hrs later stating my...

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3:38 pm EST

Agoda Agoda

I accepted Agoda cash as a refund then when tried to use it they wouldn't let me it's a con and fraud so now I have lost my money and they do nothing about it which is completely unacceptable I don't like being robbed by any company and they should not be allowed to get away with this fraud

Claimed loss: £36

Desired outcome: Money back plus £150 compensation

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4:33 am EST
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Agoda Flight ticket refund

Hi, I've requested for refund due to wrongly bought a ticket date, but still no response for the respective. How come you cannot refund my money is not last minute ticket, you can advice me to change the date or change destination if you don't want to refund. I already purchased a new ticket for the correct date. So, thats why I request refund my money back. I wrongly bought ticket on 7/3/24 supposed to be 7/2/24. So, they supposed can refund my money back. its not that last minute ticket i bought. I've already contacted the airlines they advice me to get a refund from the third party where i bought the ticket which is Agoda. email : [protected]@yahoo.com

Your help are highly appreciated.

Regards,

Christine

Desired outcome: Please Refund, and I'd appreciate a response.

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About Agoda

Agoda is a leading online travel booking platform that offers a wide range of accommodation options to travelers around the world. The platform provides a user-friendly interface that allows travelers to search for and book hotels, resorts, apartments, and other types of accommodation in various destinations across the globe.

Agoda has a vast inventory of properties, ranging from budget-friendly options to luxurious five-star hotels. The platform offers competitive pricing and deals, making it an attractive option for travelers looking to save money on their accommodation expenses.

One of the standout features of Agoda is its extensive coverage of destinations. The platform covers over 200 countries and territories, making it a one-stop-shop for travelers looking to book accommodation in any part of the world. Agoda also offers multilingual support, making it easy for travelers to navigate the platform in their preferred language.

Agoda's user-friendly interface and intuitive search engine make it easy for travelers to find the perfect accommodation for their needs. The platform provides detailed information about each property, including photos, reviews, and ratings from previous guests. This information helps travelers make informed decisions about where to stay.

Agoda also offers a loyalty program called Agoda Rewards, which allows travelers to earn points for every booking they make on the platform. These points can be redeemed for discounts on future bookings, making Agoda an attractive option for frequent travelers.

Overall, Agoda is a reliable and convenient platform for booking accommodation around the world. Its extensive coverage, competitive pricing, and user-friendly interface make it a top choice for travelers looking to book their next trip.
How to file a complaint about Agoda?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Agoda. Make it specific and clear, for example, "Incorrect Billing on Agoda Hotel Booking" or "Agoda Cancellation Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Agoda. Include key areas such as booking issues, customer service interactions, problems with accommodations, or billing discrepancies. Clearly describe the nature of the issue, including dates, locations, and any relevant booking details. If you attempted to resolve the issue with Agoda, outline the steps you took and the responses received. Explain how this issue has personally affected you, whether it be through financial loss, inconvenience, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as booking confirmations, correspondence with Agoda, receipts, or screenshots. Do not include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Agoda. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

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Overview of Agoda complaint handling

Agoda reviews first appeared on Complaints Board on Dec 5, 2007. The latest review Agoda cheated me money was posted on May 1, 2024. The latest complaint This is a complaint regarding a technological error on the account of ********* was resolved on Mar 05, 2024. Agoda has an average consumer rating of 1 stars from 5633 reviews. Agoda has resolved 66 complaints.
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    More phone numbers
  3. Agoda emails
  4. Agoda address
    30 Cecil Street, Prudential Tower № 19-08, 049712, Singapore
  5. Agoda social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2024

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