I purchased a points timeshare from InnSeason Resorts, which allows us to use any of their properties in New England.
I am handicapped, and have been many years.
InnSeason Resorts knew of my disability before the contract was signed. In fact, during the sales process, they put us up in handicapped rooms - several times. They have it noted in my record that reservations pulls up that I need a handicapped accessible room - specifically no stairs and a handicapped shower.
In the 3 years since I have owned the timeshare, I have been promised handicapped rooms and they don't deliver.
The most recent event was a week we reserved in NH a full year in advance! I checked several times prior to our arrival that we still had the specific room reserved. Upon our arrival - me, my husband, our 2 kids and their spouses - our room did NOT have any handicapped bath facility but it was down a flight of stairs. The 6 of us just drove 3.5 hours to get there, so we had to take the room. When we complained to the front desk, they said that was what was available and I must have written the room number down wrong... If I had only called once, I might agree. But, having made the reservation and called twice, that was 3 times I was verifying the room number. Clearly, they pulled a switcheroo.
Additionally, I was told by a res agent when trying to book bonus time (for which I upgraded to Platinum to get a better advantage) that the first floor rooms were not available for bonus time. That makes perfect sense, because the few (2 maybe?) handicapped rooms they have at Harbor Walk were never available. Oh, except when they were 'selling' us. Then we got to stay there just fine. Again, a switcheroo.
InnSeason Resorts is guilty of discriminating against people with disabilities. Something as simple as ground floor access and a shower with a pull down chair - which MANY older folks with limited mobility need - is in disproportionate supply.
InnSeason Resorts absolutely knew of my special needs prior to selling me a timeshare, and they used deceptive practices and sales tactics (lies) to get me to buy, knowing full well I would have little to no chance of actually getting a room I could use.
They need to make this right, with me, and with all the others who will be in my situation as they age. What is the point of having 'lifetime' use of a vacation property if you can't use it? None.