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Complaints & Reviews

CCI Hotelsfraudulent charge/booking

Using my cell phone, I went to Baymont.com to book a room. The price quoted was $65/night for two nights. I clicked continue and suddenly the price was $190.24. I immediately responded telling them I did not wish to continue to reservation. I called my credit card and locked it. When I got to the actual Baymont Hotel, they did not know who the third party was who made the booking. They canceled the reservation and I rebooked at the hotel with a different credit card. The $190. charged still showed up on my first credit card, even though the hotel was not paid by them and even though I had locked my card. The invoice even has the Baymont name and photo on it. Apparently "CCI Hotels"uses the likeness of legit websites to scam people.

payment us currency denied

I went in booked a room and had $10 rolls of half dollars $80 worth now they all in rolls and they told me he wont accept it and told me to goSer sleep in a ditch. Now why wont...

bed bugs

452147 . My sister Was woken up felt like she was being bitten.. 4 huge welp marks/ bites on her of her arm and upper back area. We notified checkin attendant and shown her the area...

staff service

I was very disgusted with the staff namely Heather from the start. She was condescending and rude and just made me feel targeted and unwelcome since I checked in. I simply asked...

bed bugs and receipt not given

We stayed at the Baymont Denver on the night of the 25th November 2019 for an early morning flight out of Denver International on the 26th November due to the snowstorm. On check in I was given room 327, our party had 5 rooms under a [removed] booking. The next morning at 5.50am I requested receipts for the rooms for our company (removed) and was told they went straight to [removed] and there was no need to print me one. With that the receptionist walked away and didn't come back! I waited but had to go as our transport was leaving to catch our flight. Since then, [removed] hasn't been sent any reciepts and I have emailed the Denver hotel 3 times to get the reciepts but I have been ignored every time. Please email me so that I can send you the full booking details - We need those receipts. To make our stay worse, I found a large tick in my bed on the evenong of the 25th. I took this to reception and the receptionist simply said.. 'oh.. we'd better squish it'. It was full of blood, luckily not mine. They moved me to room 226 which by now was very late (1030pm) and I was tired. The room was freezing cold and even thpugh my room key was accepted inside my room light/heat switch, the heating would not come on (-11 outside and a heavy snowstorm = a very cold room). At 3am the heater started working and woke me up, it sounded like a broken propeller engine!!! I will be advising [removed] not to use the Baymont hotels again. To yhat end, please email me so that I can send you our booking confirmations in order to get the reciepts.. thank you.

My email address is: [protected]@gmail.com

bed bugs and receipt not given
bed bugs and receipt not given

lady named thelma who works at the front desk

On Saturday November 30, 2019 while in the breakfast dinning area, I was unaware that it was against the plicies of Baymount inn and suites when I brought down pkates from my...

the room we occupied

We rented the room in Auburn hills Michigan on opdyke road when we got to the room it smelled like cigarette smoke we had paid for 4 days for the room went to the front desk and...

cleanliness of property especially rooms

452147 The hotel is nasty and disgusting... They have bed bugs and not doing anything about it!!! The cleaning staff is full of drug addicts who do not clean properly. They need to...

hotel room and service

452147 The Baymont inn in Battle Creek is the most disgusting place I've ever attempted to stay they have bugs flying around no working heat stained blankets the jacuzzi tubs are...

I was charged for a room I did not reserve.. or use!

My family and I stayed at the Baymont on Battlefield in Springfield Mo Friday October 4th.. I reserved four rooms on my credit card. Upon check in, two of the rooms were paid for...

the room they gave us for the night

This is the 2nd time I have made the same complaint. I haven't heard anything back from anyone. My sister and I checked into Baymont Inn and Suites in Goodlettsville TN on...

Baymont Wyndham, Jackson MS — room/facility

Upon my arrival on September 21, 2019 I pull into the parking lot and there are motorcycle's everywhere. I had to park on the outer lane just so I could check-in. There wa...

bed bugs in room # 222 and poor customer service skills

Good afternoon All, My name is Ms. Stephanie A. Pinkard and I'm writing this letter because I was a guest at Baymont Inn and Suites - Davenport, Iowa Room # 220 this past...

baymont by wyndham lawrenceburg july 23 to july 26 2019

On July 23, 2019 Steve & Lorri Colyn email ... [protected]@yahoo.com phone [protected] We checked into Room 218 and 216 there were 2 difference couples ….
ALL THESE PROBLEMS OCCURED

1. TV's not working
no remote on seconrrcd TV
2. Wetpaint (just finished being painted only 30 min before we checked in)
got it on clothes and arm
3. was in there about an hour bad headaches cant breathe due to heavy paint smell
4 tried to open the windows but the windows are broken and won't open can't expel any fumes

5.got in the shower and the shower rods broken (got water all over the floor)

6.can't turn on the fan in the bathroom it's so loud squealing
7 cant fully shut bathroom door the bathroom door is all falling apart at the top

COMPLAINED TO MANAGER so they move us in the middle of the night t a torn up room
8. Packed up and moved us to a new room 103 ...the other couple went to the 3rd floor...still heavy paint smells!!!
9 IN ROOM 103 debris all over the room from a torn up hot tub. TOOK PICTURES (attached)
10. TV does not work
11.floors are not clean (sawdust and wood slivers from the torn up hot tub all over in the carpet)
12 bathrooms not clean
no toilet paper no blow dryer.. it's been taken off the wall

12 boards with nails sticking out of it from the hot tub torn apart

13went down to breakfast and very little food on breakfast bar...didn't get refilled until after 8am
14. Sat down to eat and there were bugs crawling all over the wall I TOOK PICTURES!!! (attached) l I didn't notice but later saw them all over the table and then crawling all over me had to get up and take my plate and go clear in another room
15. Made several complaints to not only the workers but the manager Ron Burton which I was told that I would be compensated for all of the mess he said he would run a credit through on my credit card I EXPECT NOT TO CHARGE ME FOR THE STAY. but that never happened!!!

16. I have called Ron Burton over six times trying to get this resolved but now he said I needed to contact the corporate office

I NEED THIS RESOLVED!!!
Baymont by Wyndham Lawrenceburg

baymont by wyndham lawrenceburg july 23 to july 26 2019
baymont by wyndham lawrenceburg july 23 to july 26 2019

bed bugs

452147 Rooms 423 and 424 bed bugs company has not treated. Guest complaints of being bitten Housekeepers do not chnge the sheets. Reginal manager is more stuck on sleeping with the front...

hotel

Upon arrival there were wet towels outside of the entry door. The outdoor walkway concrete is a fall risk with cracks and areas crumbling. In the lobby we witnessed the male...

roaches in room/ swimming pool chemicals/ did not get room cleaned

452147 I rented a room at the Baymont inn and suites in Crestview fl on 8-30-19 I paid 142.00for the night, when we was laying in bed, there was cockroaches crawling on the walls and on...

hotel was so horrible.

1st room we thought was OK until I pulled back the blanket and under it was a whole family of gummy bears. They were under the bed and on the floor I was scared 🤣. Room 2 we...

overpriced stay for two nights at this property

Friday, August 2, 2019 and checked out Sunday, August 4. First impression of the Baymont Inn at Waterford, WI: employee smoking out front sitting on a bench that is about to...

baymont by wyndham located in flint, michigan

This hotel was in a decent location and was clean. After about an hour of check in, we witnessed water pouring out of the bathroom light fixture! We went to the front desk to tell...

unauthorized charges

452147 Manger Ashish Patel made an unauthorized transaction of $228 to my debit card on August 5. He also entered all of my information (name and address) incorrectly in a seeming...

room smell and lack of cleaning

452147 I typically don't have problems with hotels I hook when traveling however I couldn't let this lack of housekeeping get by without a complaint. We were visiting for a football...

everything

I would give it 0 stars if possible. My wife and I checked in a little after 7:30pm on July 24th 2019. They say that this is a pet friendly hotel but they made a comment about our service dog. So obviously they aren't very pet friendly. There was very little toilet paper. There was a red stain on the wall where the toilet paper is at, not sure if it is dried blood or what. There was only one bath towel for 2 people. No cups for the coffee or water. The mirror is all spotted up where people had brushed their teeth. The mirror outside the bathroom was dirty. The floor looked like it was never vacuumed. The cover on the remote to hold on the batteries is broken. The TV at 1st wouldn't even come on. Called front desk and told her about the toilet paper and red stain. She brought us the toilet paper and all she could say about the red stain was yeah I see that. Then she said that they were really busy the night before. She got the tv to work. The tv screen is very small. And they have no HD channels. So whatever we watched the picture on the screen was even smaller since there were no HD channels available. Check out is at 11am. We checked in after 7:30pm. That gave them 8.5 hours to get this room cleaned properly. To pay $168 for one night at this hotel and to have to call to get toilet paper and everything else is ridiculous. We went to get their breakfast at 6:30am (breakfast is served 6-9am) and by time we got back to our room the breakfast was cold. The eggs were powered eggs and didn't taste good. We ended up having to go get breakfast somewhere else. We took pictures of everything and showed them to Trina as we were checking out. She took out names and number and said that she'd have the GM, Ron, call us as soon as he gets in. She apologized and explained how busy they were but also said that there was no reason for our room to be like that. We couldn't switch room because the hotel was booked solid with another tour group there that night. This is by far the worst hotel we have stayed in. Anywhere else would have been better than here.
The GM Ron called us Sunday morning saying he spoke to Trina and she explained to him that she saw all the pictures and he apologized for our horrible experience. That he was going to investigate it all and that since we booked our stay through Priceline that we would need to contact them to get a full refund. He also said that he'd call us back at 1pm. He never called. I called Priceline and they called the hotel and Ron was gone. I also called the hotel and was told Ron was gone for the day and would be back at 3pm on Monday and that he'd call me Monday as soon as he gets there. So I called the corporate customer care service number and filed a report.
Ron never called me on Monday so at 4pm I called him. He was rude, hateful and yelling at me. He said since I called the corporate number it takes everything out of his hands and now I need to deal with them. He said he sent me an email, but he never did. Just like he never called me back as he promised that he would. Then he hung up on me. I was mad and called back and told him that was no way to treat a customer. He said he didn't care and that he was done talking to me. I asked him for the district managers name and number or at least someone above him and he said he's the only one and I need to call the corporate number. I said that I will and he hung up on me for the 2nd time.
I called the corporate customer care line and was told that Ron turned in a report denying our claim saying that there was nothing wrong with the room and that we were lying. And that we never asked to be switched to an another room. There were no other rooms available and we have pictures of everything so how are we the ones lying? The lady at corporate took notes of everything. She suggested to call Ron's boss. I told her that he said there is no one except them. She said that was a lie.
For a GM to lie, yell and hang up on his customers is ridiculous. For him to treat his customers in that kind of manner is ridiculous. He's the GM.
He's the one who's supposed to set an example for his employees and be the face of that hotel. My wife and I never asked for a refund. He's the one who said we'd get a full refund. If he would have offered us another night stay to show us how the hotel and the rooms should look we would have done that. But now after how he's treated us we will never stay at that hotel again. Which is a shame because he's making all of the Baymont by Wyndham look really bad.

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maintenance issue

was in pool area and was really hot. tried opening doors/windows but due to poor maintenance they were VERY hard to open. had the desk person helping also. a person was pulling on the door and fell on the table where my glasses were, damaging them. there is video of this. brought to the attention of the manager and was told they`re not broken. while they are in 1 piece they are loose on both sides and do not fit properly. i would like something done about this. waiting !

service

We got there on July 27th. Should have been up to check in by 2 pm. Unable to check in—- rooms were not clean yet. Finally got keys after 3pm. Got to room-keys did not work. The...

room and complete hotel at 419 suedberg rd. pine grove pa.

I will try to be brief. The whole place was disgusting, there was a notice on door that I spotted after paying that it was being redone. Rugs all stained sticky rails, door...

everything

The hallway was leaking on my way to my room, iron was missing, bedside lamps didn't work, shower was disgusting, hole in the bathroom wall, no comforter on the bed, refrigerator was broken.. it was the nastiest place I have ever seen . I will never stay here or any other of these chains again. I would rather sleep in my car. I slept on top of the sheets lying on my bath towel from home. I left at 5:00 am so I could shower at work in the locker room. NEVER AGAIN!!!

everything

cleanliness

My most recent stay at a Wyndam hotel was by far the worst. I checked into the Baymont in Jacksonville, N.C. for one night for a promotion ceremony the next day. As someone that travels often and has stayed at several Wyndams, this is by far the worst hotel I have ever stayed at. Being military I have stayed in better abandoned homes in the middle of Iraq than this hotel room. I cannot believe I was charged for this room.

Problem: Cockroaches, other insects I couldn't identify, broken AC, broken night stand, 1 inch gap around the door (looked like a SWAT team had busted it down), broken shower head (disbursed more water toward cieling than nozzle), a TV that was on its last leg that was so dark that it couldn't be seen with the lights on, and lastly a opened Barr of soap that was broke and missing half so it looked as if someone opened it to break and use half.

Should something be done about this or if anyone has any questions and would like to discuss this please feel free to contact me. Until then this will definitely be my last stay at a Wyndam hotel.

V/r

Dwain Midthun
[protected]@yahoo.com

cleanliness
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compensation for my inconvenience

My name is Renae, I was your guest at Baymont Indy East location, from the 19th of July to the 21st of July. Our group of 10 have been annual customers of your hotel for year...

hotel stay in flint michigan

We checked in on friday 7/19/2019.Comfim number 81882ec024516.
Upon arriving we were greeted well with the staff, but we were notifited that the elevator was out and that we would be having to use the stairwell. Thats where this gets bad. My 28 year old son is handicapped, stairs are not the best thing for him. We were successful getting him up, but with alot of anxiety. You see, the stairs were caution taped off as closed due to the floor being ripped out and there were no lights.The staff used flashlights and did the best they could. We were informed that the elevator would be fixed asap. So to my dismay the next day the same thing. This time my wife and son and myself had to use the unlit, nail protuding stairs yet again. There was foul smell throughout the halls and room. On the second floor there was mold growing in the ceiling . We were in room 223. I am requesting a full refund and a apology. Also the stairwells had a closed note (not to be used) and no lights. The staff did the best they could but as a company they should have never been put in this situation.

hotel stay in flint michigan
hotel stay in flint michigan
hotel stay in flint michigan
hotel stay in flint michigan

hotel

I have never NEVER been so disgusted by a hotel.Staff was horrible. Suppossed to be non smoking but was obviously not! Smell made me have an asthma attack. No air in the room...

all around experience I want a refund they refused to give me one

To start with the pool has been supposidly down and out for renovations for 4 years thats not ok and completley crazy 2nd being charged for a companion animal/ service dog wa...

clean room

My truck broke down so I was forced to spend the night in Longview. The wrecker driver dropped me off at your Baymont Motel and I was assigned to room #130. When I opened the door...

customer care case #: 4255870; siteid: bu-49521 bu-49521

Please see email I sent to General Manager
Mr. Faruqi,
Thank you for your prompt response. I understand that you want to have a property that encourages return guests. I do appreciate the pleasant and courteous nature of your employees.
I do think that for the money I paid I should have been able to view the oceanfront through a cleansed window. I also expected to use the bathroom facilities without fear of the ceiling collapsing and debris falling down on me. Also, I expected to be able to step in a shower each day without adjusting the sliding door. Two chairs on the balcony would have been nice instead of just one.
These, among other's previously mentioned, are my concerns for which I request a refund.
Thank you for your attention and I look forward to hearing from you.
Pamela Puckett

bad experience, kalamazoo east

Our stay at Baymont East Kalamazoo, Michigan 6/28-6/29 2019

We are Larry and Sue Willis, 73 years old. We are retired and travel often. We are Wyndham Rewards members (#[protected]). We were traveling to Kalamazoo from East Peoria, Illinois for a reunion.

Upon arrival, I noticed the pool was dry, no water, even though it was 94 deg outside. It was explained that this property recently came under new management and much of the staff was new and things were a bit unorganized.

The assigned room was very small, smelled terrible and had many stains on the carpet. After checking they say this room is usually saved for guests with pets (we had no pets). Since they were not busy, they gave us a better room on the 3rd floor. Room was much better. Wife noticed a Bic lighter on the bathroom floor. I gave it to the person that showed us the room. A hint that cleaning was probably not thorough.

The next morning my wife noticed we had no shower curtain. I went to the desk, they found one and I installed it. We left for the reunion about 10 am, returning about 6 pm. Our room had not been cleaned. I went to the desk and told them we were going out until about 9 pm, please clean our room. Upon returning, our key cards would not open our room, the code had been changed, Went to desk, got cards reset. The room was straightened up, fresh towels, but not really cleaned.

Sunday morning we were getting packed to check out. My wife hung a small makeup bag in a towel bar over the commode. The bar was loose and fell. Something came out of the hollow bar, my wife picked up one thing, thinking it was part of the towel bar. Turns out the items hidden in the towel bar were two used hypodermic needles (syringes). She washed her hands, crying.

I went to the desk and reported what had happened. A lady with gloves on went to the room to remove the needles. There was no Manager on duty. Everyone there admitted this was unacceptable and apologized. I asked if they could give us a discount on the room due to the experience we suffered. They called a Manager and he said the most he would do is deduct 20% from one night. I told him this was not enough. He implied take it or leave it. As we were leaving the staff said he wanted them to charge us for a broken towel bar (unreal!!!). Everyone was shocked. They did not charge my card at the time. Since, they have charged me the full amount of $193.58 for our two night stay.

I don't think the conditions and actions we encountered at this property represent the quality and values of Baymont nor the Wyndham Group . As your guests, we surely expect more and are very disappointed with the experience!

Respectfully,

Larry and Sue Willis

[protected]

[protected]@live.com

bad experience, kalamazoo east

manager sexual favors

Hi my name is Luis I am writing to tell u about a manager her name is Amy Mcnabb that is have sex for money in your room $50 for oral and $100 for sex I no from her asking me and...

hotel

We stayed in the Mobile, Alabama the room was so disgusting we ended up not staying there. There were pee stains on ths sheets, the room smelled like pee and cigarettes and it was a nonsmoking room. The bathtub had black dirt/mold caked on it. There were holes in the wall. Holes burnt into the bed sheets. How dare you let people stay in such a nasty facility.

Wyndham Baymont Pinevelle, WY — poor service

Elevator door would not open on second floor. Broken light in stairwell, light cover lying on floor. Check-in unfriendly. Ran out of coffee at breakfast. Went to tell Mgr on duty...

unclean room

We had just checked in to our room and I was resting on the bed. The sheets were starting to come off so I was fixing the sheets and almost touched a pair of dirty underwear that was stuck between the headboard and mattress. Thank God I didn't touch them. I called to the front desk and the lady said the supervisor would be right up. I continued to wait and my boyfriend went down to the office. All they did was switch rooms. I feel like we should have been better compensated because that was very disgusting. Thank you for listening.

electricity

We are staying in Lawrenceburg Indiana we lost power but noticed our bathroom still has power so called buddy litteraly 5 rooms down they have complete power in all of there room. Go to front desk and ask what is going on she can not tell me and does nothing to help and now I am sweating my ass off in by powerless room / powered bathroom. Please do something about this.