Baymont Inn & Suites
reviews and complaints

I stayed at the Baymont inn and suites in Anchorage Alaska from 02/28/2024-02/29/2024 in which my card was charged an additional 200 dollars in which k contacted the hote employee at 5:47pm on 02/29/2024 that was so rude he was very unprofessional terrible customer service not resolving any of my concerns not providing no information on who I could speak with to get my situation resolved then hanging up in my face which is the fact that I will never spend a dime with Baymont inn and suites I will let my other co workers friends and family not to ever spend money with a hotel that obviously hires employees who are not trained and qualified to perform the job description in which the position they're working I give Baymont inn and suites a -10 and im very disappointed with services. Jahmeca Blair [protected] [protected]@gmail.com

Reservations (2) were cancelled by the Farmington, MO location. This was not requested by the customer. We no longer have stay options for the time frame requested at that location. There are no longer rooms available at the price purchased months prior. I called the facility on February 13 around 12:22 pm to obtain a reason for the cancellation. I was told by Mandy that she didn't why this happened, and she would refer the issue to Mike. I never received a return call. I feel this is very unprofessional from a chain I have stayed at many times before. Details pertaining to the stay are as follows:

Itinerary Number: 5136B429395936
Name: MARILYN WILSON Ref to: ([protected]@gmail.com)
Confirmation Number: 91511EE007224
Cancellation Number: 91511EE007852X
Hotel Information:
Baymont Inn and Suites by Wyndham Farmington, MO
1625 W Columbia St
Farmington Missouri
United States
[protected]

3/28/23 i simply ask the receptionist at the frontdesk if i was able to use the computer mouse to reset to computer for my business. We agreed if I bring the laptop to the lobby I could used it (computer mouse). I couldn't that day because i had alot business to handle so i come in the next next morning. The same receptionist was there and the groundman also around 11:30am

As i go to set up my laptop...the ground man decide try to have a heated argument with me using profanity. He stop me n mid sentence saying with the exact words

"Get your [censored] out of here"

I tried to explain one last time in front of receptionist. He jump from the desk and

Came me aggressive to the point I felt I was going to "stand my ground,"..as a guest at your establishment, this is unacceptable.I have been here for 2 weeks.

At the Baymont Wyndham airport south LOCATION

6515 Signature Dr., Louisville, KY 40213

Front desk “Nick”

I have been trying to work with them to change my date after becoming sick and I am disabled and live on disability , I have been very nice, but have been told I am lying and refusing to help and I quote “people like me”

Discrimination against handicapped persons is illegal in the United States I am disabled. I feel like I am battling alone in a mountain of red tape, please help

I am unaccustomed to writing this type of email but the only good thing about our stay at the Baymont was the location to RSW Airport. I will start with the room. The landline telephone was all static and had no dial tone. The pillows were not bed pillows but couch throw pillows. The bathroom sink had no stopper. There was no alarm clock in the room. There was only a half of a curtain in the window. There were no cups in the room. I had to go to the coffee machine on the first floor to get a couple of styrofoam cups. I then went to the vending machine to buy a bottle of water, but they were out of order. When I went to the front desk and reported the telephone issue, the desk clerk kind of shrugged her shoulders and said yeah I know. When I reported the bathroom sink I was told well if you want I can try and get maintenance to look at it. I asked for an alarm clock and was told they didn't have any. I then asked for a 4:45 wake up call and was told sure but in case the landline didn't work, could they call me on my cell phone. I said sure and double checked they had the right number which they did. I woke up on my own at 4:00 AM and waited for my 4:45 call which never came. On leaving, I mentioned this to the desk clerk who addamently stated she called both numbers and got no answer. I am so disappointed in my stay at this hotel, i will never stay at a Belmont or a Wyndham hotel again. I remember at one point in time I was a member in your rewards program but stopped staying. This is probably the reason why. I paid $228.78 for a horrible experience

John Flaherty

[protected]@gmail.com

[protected]

Yes my husband and I stayed in room 310 for 3 days there was cock roaches the room was dirty and the staff was extremely rude.

I killed 5 roaches German roaches and small roaches. And to top it off there was bedbugs. My husband my son and i all got biten up by them. Not to mention we had ro throw away the things we brought with us so we didnt bring Them with us. And also we found a crack pipe wrapped in a paper towel in the closet when i went to bang up our clothes. bathtub was extremely nasty I had to clean it and toilet before using them both. This is not except able especially with the price I paid for the room. A total of almost 500 for 3 nights. Room service never stopped to ask if we needed anything I had to go to front desk and get it myself. It was a horrible experience never will stay thede again. Only reason we stayed as long as we did is because we couldn't afford anything else.

I spend a week in this hotel after booking online from Oct 26th to Nov 2nd and I was very disappointed. for almost $900 I would not have expected as many issues as we had. There were 5 in our group. Me, my husband, my daughter and my two grandkids. the staff at arrival was very polite and I have no complaints about the reception desk. the first suite they put us in (at midnight due to a late flight) the bathroom swith was busted and made the worst sound ever. There was no way I would have been able to sleep through the night with my grandkids if that sound went off each time someone had to go to the bathroom so after about 15 minutes she was able to find one more sweet on the 2nd floor. we were so tired we did not even bother talking to anyone else till the next morning. there was a huge brown handprint that looked discusting on the bathroom door (it was paint per hotel) they could have painted over that if they knew it was there. there was paint on the drape, the wall next to the drape and some other walls as well. the table legs on several nightstands and the main room tabel were broken, the TV in the main front room also did not work . I asked several times to get a new remote and on day 4 finally got someone to come up there in the middle of the night so we could wath tv but now the tv wont switch off with the remote Ok so we dealt with it. there were 2 towels in the room when we arrived in a room for 6. We had to ask someone to come clean the room every time and trash as well. My husband had to kill roaches in the bathroom and in the kitchen area which had no coffee cups only coffee and no cream or sugar. OK so I got some myself. Had to ask for toilet paper due to none being replaced the two time they were asked to come up and clean for us. I took pictures but still am very upset and on top of that they could have told us ahead of time that there would be construction going on . The elevator also broke down and I had to tell them about it to get them to get someone to fix it. Expected more for my money form a Baymont. Also the microwave was dirty. and the sink was not attached to the counter.

I stayed at Baymont inn suites in Hattiesburg Ms for USM homecoming and I noticed upon arriving that the same lady that worked at UPS in Hattiesburg Ms was the manager at Baymont inn. Her name is kiesha. She stole my package from ups when she worked there and they fired her. Management said they had many other complaints about her as well. I didn't make a scene but I was furious when I seen her and I don't understand how she is a manager. She sat down behind the desk all day and my husband ask her about our room and she was very rude to him and got an attitude. Please notice who you hire because you have a thief working management for you.

I booked here for the amenities! I was told only two people could swim (I’m here with me and my kids) also that only two people could eat breakfast. We received breakfast in a bag which contained a banana a fruit cup a box chocolate milk and twinkies! I am shocked to say the least. The beds a very small the washer and dryer was also down the room smelled of stinky feet.

I stayed in room 104 at the Baymont in Sullivan Missouri, I found a bed bug on my pillow at 0300 Am in the morning and had to get up change all my clothes and kids and leave. I want my money back, the bug was a full size bed bug so you do have an infestation. If I do not received my money back I will post about this. I am at an awe when I went to leave the cleaner I am not sure of his name but has a bad neck, wasn’t surprised at all. I need a reply back soon

Lorri Strunk-Loser

[protected]@eatonemts.org

[protected]

Hi,

My husband and I are staying at Baymont in Rocky Mount, NC, the First room that we were assigned was filthy, the top mattress cover was heavily stained, Bed improperly made, Top comforter had a crusty substance on it, so we went back down to the main desk and they reassigned us to another room that was somewhat better, but not very nice, there we discovered, The refrigerator was absolutely filthy, had dried juice in the bottom, the shower has mold in it, The top of the clothes rack has spiderwebs and dust bunnies, just a real mess, very dissatisfied!

[protected]

I booked a suite for two nights at the Baymont Inn to attend my brother's Army graduation ceremony at Fort Lee.The towels were dirty. There was stains on the sheets. It's a 2 star hotel after all. But that was not the worst part.

Since my brother was called to leave later that day instead of the next day so it made sense that I just stayed the one night. I booked two nights because I was informed that family members would have some time to be with their soldiers. But plans changed.

I got back to the hotel around 12:30 pm with the need to know what's the process of checking one day early and to be charged for just the one night. So I talked to the General Manager Ms.Vashti David to cancel the one night, as I no longer need to stay the second night. She explained to me that I will need to resolve that with third party company to cancel the night and get a partial refund.

That made sense to me. So I did just that. I waited 30 minutes on hold to get my one night charged and the other night canceled. The third party mention that after attempting to cancel the night, that the hotel that I'm staying at did not approve that so I will need to go on the front desk and discuss it with them. I mentioned that hotel management mentioned that I needed to discuss it with them. So I went downstairs and did just that and explain to Ms. Vashti David, that there seems something she could do as she can approve so the third party company may refund me. She explained that again, that's not for her to resolve and I just need to deal with third party company. I asked her well, what can we do to resolve this, because I know I'm not the first guest to have to cancel a reservation early due to plans outside ones control changing and I'm open to options. After an exchange of angry words on both parts. I decided to call the third party company again and explained why I no longer want/need to stay and also to add Ms. Vashti David's unprofessional and condescending behavior. I have no desire to give this establishment more of my money or more of my time. I finally got approved got an after another 30 minute! Great, I got email confirmation sent to me. And this was while my door was being knocked three times by housekeeping. The third and last time being Ms. Vashti David and three staff members telling me that she approved my request and so won't get charged for next night. And that my room is now her's and I that must leave immediately. I already packed and called an uber so it worked out.

Now please note the following: 1. The staff had to physically place a barrier between Ms. Vashti David so she will not physically assaulting me and 2. She explained that she was able to complete the process of canceling my second night and that I won't get charged. Which contradicts her initial claim that there was nothing she could do to cancel my night. In conclusion, she lied. She lied and it took me to be severely out my character to the point that she had to cancel the night and have her staff kick me out! Now, if she just simple offered the solution earlier after I made my first call to the third party (hotel.com) and completed the transaction that was indeed within her power this would have never been an issue and would have never escalated that way it did.

So unless you enjoy verbally fighting and risk getting physically assaulted or least belittled by hotel management and staff, please listen: 1. Book straight from the hotel, not a third party. 2. Do not come here! This women has threatened to call the police on me multiple times even though I never cursed, threathen or physically assaulted her. In fact, even one her staff members even told me I should've cursed her out. But at the most, I yelled at her. Another thing to point out, when I asked her if there was another number or point of contact for me to reach out and resolve this she told me that I have phone and I just need to figured it out or looked it up on my own. Ms. Vashti David has no business working in customer service!