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Baymont Inn & Suites Customer Service Phone, Email, Contacts

Baymont Inn & Suites
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Baymont Inn & Suites complaints 213

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10:09 pm EST
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Baymont Inn & Suites Baymont inn & suites 5205 Northwood Dr, Anchorage, AK 99517 Anchorage Alaska

I stayed at the Baymont inn and suites in Anchorage Alaska from 02/28/2024-02/29/2024 in which my card was charged an additional 200 dollars in which k contacted the hote employee at 5:47pm on 02/29/2024 that was so rude he was very unprofessional terrible customer service not resolving any of my concerns not providing no information on who I could speak with to get my situation resolved then hanging up in my face which is the fact that I will never spend a dime with Baymont inn and suites I will let my other co workers friends and family not to ever spend money with a hotel that obviously hires employees who are not trained and qualified to perform the job description in which the position they're working I give Baymont inn and suites a -10 and im very disappointed with services. Jahmeca Blair [protected] [protected]@gmail.com

Desired outcome: Whoever holds that shift to be retrained so that others don't have to experience the total waste and time I did

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6:42 pm EST
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Baymont Inn & Suites Unrequested reservation cancellation

Reservations (2) were cancelled by the Farmington, MO location. This was not requested by the customer. We no longer have stay options for the time frame requested at that location. There are no longer rooms available at the price purchased months prior. I called the facility on February 13 around 12:22 pm to obtain a reason for the cancellation. I was told by Mandy that she didn't why this happened, and she would refer the issue to Mike. I never received a return call. I feel this is very unprofessional from a chain I have stayed at many times before. Details pertaining to the stay are as follows:

Itinerary Number: 5136B429395936
Name: MARILYN WILSON Ref to: ([protected]@gmail.com)
Confirmation Number: 91511EE007224
Cancellation Number: 91511EE007852X
Hotel Information:
Baymont Inn and Suites by Wyndham Farmington, MO
1625 W Columbia St
Farmington Missouri
United States
[protected]

Desired outcome: To reclaim the 2 reservations.

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8:45 pm EST
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We had to get a hotel at the last minute as we had some sewer issues. We picked this one due to the price and also that it was pet friendly. So, on Oct. 21st and 22nd we stayed at the Litchfield, IL one. Everything seemed fine at first. Then my boyfriend went back to the room with some stuff before we left and got up there and his card wouldn't work. So he...

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Is Baymont Inn & Suites legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Baymont Inn & Suites to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Baymont Inn & Suites is known for their high standards and safety. If you're thinking about dealing with Baymont Inn & Suites, it's wise to check how they handle complaints.

Baymont Inn & Suites earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for Baymont Inn & Suites. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Baymont Inn & Suites's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Baymontinns.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Baymontinns.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

According to our analysis, Baymont Inn & Suites appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

We looked up Baymont Inn & Suites and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Baymont Inn & Suites has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 213 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Baymont Inn & Suites. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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I booked our block, well so I thought, almost 4-5 months in advance. I called multiple times to confirm and was told everything was done but it's almost impossible to get in touch with the manager or get anything accomplished at this location. Only to call and find out that the block was never confirmed when we started to call and add individual credit...

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We were checked into the Springfield, IL Baymont Inn on Wednesday July 16 til Thursday July 17. A young man checked us in and we wanted to be able to split the bill for 2 persons. He didn't know how to do that. There was a sign that we would have no breakfast, when it was advertised that there was breakfast. When we got to our room the stool wouldn't flush...

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12:20 pm EDT
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Reserved room (a 2 room Suite) on Friday Aug 4 2023, for Saturday Aug 5th for one night (we had to get out of house due to AC failure, outside temp. around 108 degrees). Price was presented as approx. $147 (after taxes/fees & pet deposit). Upon arrival the staff changed the price to $20 per pet, AND forced me to add a second booking/room for # of pets (they...

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11:46 am EDT
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I had 2 rooms reserved at the Baymont Inn next to Houston Airport. When I entered the lobby, a voice talked to me. The receptionist was in a dark corner of the counter, sitting down. She started giving me a hard time because she said that I did not reserve nor pay for 2 rooms. I had reserved thru priceline and the 2 rooms were on the same order number...

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Baymont Inn & Suites Threaten by worker at your establishment

3/28/23 i simply ask the receptionist at the frontdesk if i was able to use the computer mouse to reset to computer for my business. We agreed if I bring the laptop to the lobby I could used it (computer mouse). I couldn't that day because i had alot business to handle so i come in the next next morning. The same receptionist was there and the groundman also around 11:30am

As i go to set up my laptop...the ground man decide try to have a heated argument with me using profanity. He stop me n mid sentence saying with the exact words

"Get your [censored] out of here"

I tried to explain one last time in front of receptionist. He jump from the desk and

Came me aggressive to the point I felt I was going to "stand my ground,"..as a guest at your establishment, this is unacceptable.I have been here for 2 weeks.

Desired outcome: Termination

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We had to stay at the Baymont because we had a ice storm. And lost power to our home. So my husband sent me and our 10y autistic son to the hotel. From Feb. 23-26th And this is what we saw in room 305. 1) The fire alarm was coming off the wall, was told oh our guys know about it. 2) there was hair in the tub in the bathroom 3) the tv remote did not work...

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Baymont Inn & Suites Rude, disrespectful, discriminatory

At the Baymont Wyndham airport south LOCATION

6515 Signature Dr., Louisville, KY 40213

Front desk “Nick”

I have been trying to work with them to change my date after becoming sick and I am disabled and live on disability , I have been very nice, but have been told I am lying and refusing to help and I quote “people like me”

Discrimination against handicapped persons is illegal in the United States I am disabled. I feel like I am battling alone in a mountain of red tape, please help

Desired outcome: I had simply asked to change my date as I had my Dr advise to wait, if not then please send refund. They did say it’s up to the motel.

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9:40 am EST

Baymont Inn & Suites Accommodations

I am unaccustomed to writing this type of email but the only good thing about our stay at the Baymont was the location to RSW Airport. I will start with the room. The landline telephone was all static and had no dial tone. The pillows were not bed pillows but couch throw pillows. The bathroom sink had no stopper. There was no alarm clock in the room. There was only a half of a curtain in the window. There were no cups in the room. I had to go to the coffee machine on the first floor to get a couple of styrofoam cups. I then went to the vending machine to buy a bottle of water, but they were out of order. When I went to the front desk and reported the telephone issue, the desk clerk kind of shrugged her shoulders and said yeah I know. When I reported the bathroom sink I was told well if you want I can try and get maintenance to look at it. I asked for an alarm clock and was told they didn't have any. I then asked for a 4:45 wake up call and was told sure but in case the landline didn't work, could they call me on my cell phone. I said sure and double checked they had the right number which they did. I woke up on my own at 4:00 AM and waited for my 4:45 call which never came. On leaving, I mentioned this to the desk clerk who addamently stated she called both numbers and got no answer. I am so disappointed in my stay at this hotel, i will never stay at a Belmont or a Wyndham hotel again. I remember at one point in time I was a member in your rewards program but stopped staying. This is probably the reason why. I paid $228.78 for a horrible experience

John Flaherty

[protected]@gmail.com

[protected]

Desired outcome: That is your decision to make

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3:18 pm EST
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I checked into Baymont in Denver Co on Jan 24th and checked out the next morning due to waking up and seeing bed bugs. I went downstairs to talk to the man at the desk and he said he would cancel the reservation. A week has went by the money was still taken off for the stay. I have been calling the hotel for days and everyone I speak to say that I need to...

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Baymont Inn & Suites Bugs in room

Yes my husband and I stayed in room 310 for 3 days there was cock roaches the room was dirty and the staff was extremely rude.

I killed 5 roaches German roaches and small roaches. And to top it off there was bedbugs. My husband my son and i all got biten up by them. Not to mention we had ro throw away the things we brought with us so we didnt bring Them with us. And also we found a crack pipe wrapped in a paper towel in the closet when i went to bang up our clothes. bathtub was extremely nasty I had to clean it and toilet before using them both. This is not except able especially with the price I paid for the room. A total of almost 500 for 3 nights. Room service never stopped to ask if we needed anything I had to go to front desk and get it myself. It was a horrible experience never will stay thede again. Only reason we stayed as long as we did is because we couldn't afford anything else.

Desired outcome: A complete refund of my money

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Baymont Inn & Suites Complaint

I spend a week in this hotel after booking online from Oct 26th to Nov 2nd and I was very disappointed. for almost $900 I would not have expected as many issues as we had. There were 5 in our group. Me, my husband, my daughter and my two grandkids. the staff at arrival was very polite and I have no complaints about the reception desk. the first suite they put us in (at midnight due to a late flight) the bathroom swith was busted and made the worst sound ever. There was no way I would have been able to sleep through the night with my grandkids if that sound went off each time someone had to go to the bathroom so after about 15 minutes she was able to find one more sweet on the 2nd floor. we were so tired we did not even bother talking to anyone else till the next morning. there was a huge brown handprint that looked discusting on the bathroom door (it was paint per hotel) they could have painted over that if they knew it was there. there was paint on the drape, the wall next to the drape and some other walls as well. the table legs on several nightstands and the main room tabel were broken, the TV in the main front room also did not work . I asked several times to get a new remote and on day 4 finally got someone to come up there in the middle of the night so we could wath tv but now the tv wont switch off with the remote Ok so we dealt with it. there were 2 towels in the room when we arrived in a room for 6. We had to ask someone to come clean the room every time and trash as well. My husband had to kill roaches in the bathroom and in the kitchen area which had no coffee cups only coffee and no cream or sugar. OK so I got some myself. Had to ask for toilet paper due to none being replaced the two time they were asked to come up and clean for us. I took pictures but still am very upset and on top of that they could have told us ahead of time that there would be construction going on . The elevator also broke down and I had to tell them about it to get them to get someone to fix it. Expected more for my money form a Baymont. Also the microwave was dirty. and the sink was not attached to the counter.

Desired outcome: partial refund would have been nice since we had to ask for everything and kill bugs. Was no other suite available the whole week we were there for them to move us so we had to look at the brown stains every night.

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Baymont Inn & Suites Management

I stayed at Baymont inn suites in Hattiesburg Ms for USM homecoming and I noticed upon arriving that the same lady that worked at UPS in Hattiesburg Ms was the manager at Baymont inn. Her name is kiesha. She stole my package from ups when she worked there and they fired her. Management said they had many other complaints about her as well. I didn't make a scene but I was furious when I seen her and I don't understand how she is a manager. She sat down behind the desk all day and my husband ask her about our room and she was very rude to him and got an attitude. Please notice who you hire because you have a thief working management for you.

Desired outcome: She is a terrible manager and should not be employed. She never gave my husband information about general manager or coperate information.

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Regarding reservation of 2 rooms at the Baymont Inn by Hampton in North Atlanta/Marietta Georgia. I would like to inform you that this hotel should be taken off the list for AARP members as it is extremely sub par and a safety risk for your members. We found it on the AARP Travel website while on the road. When we arrived, there were indicators that thi...

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Baymont Inn & Suites Breakfast

I booked here for the amenities! I was told only two people could swim (I’m here with me and my kids) also that only two people could eat breakfast. We received breakfast in a bag which contained a banana a fruit cup a box chocolate milk and twinkies! I am shocked to say the least. The beds a very small the washer and dryer was also down the room smelled of stinky feet.

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Rev.Danice Loveridge
Poplar Grove, US
Oct 29, 2022 10:40 am EDT
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Regarding reservation of 2 rooms at the Baymont Inn by Hampton in North Atlanta/Marietta Georgia.

I would like to inform you that this hotel should be taken off the list for AARP members as it is extremely sub par and a safety risk for your members.

We found it on the AARP Travel website while on the road. When we arrived, there were indicators that this was not the place to be.

It was immediately noticed that there was a strong smell of marijuana in the reception area. Then as we were were driving around the back to the parking, we noticed there were several people “hanging” around at the back entrances where there was very poor lighting. Again, a strong smell of marijuana was noticed. We did not feel safe being outside our vehicle for any length of time. So, we quickly grabbed our bags and dogs and went into our rooms.

They were atrocious! There was an overwhelming room freshener smell in both rooms. The floors were covered concrete where you could see bugs, both dead and alive! These rooms had not been appropriately cleaned. And the BUGs- I do not know what kind they were but they were everywhere and scattered as soon as the lights came on.

There was no phone in the room to call the front desk. The water sprinkling system appeared to be broken and we could not identify a smoke detector. This “hotel” should not be an option for any respectable booking site!

We canceled our “non refundable” reservation and went next door to the Quality Inn. We observed many people doing the same thing.

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12:32 pm EDT

Baymont Inn & Suites Sullivan Missouri Baymont In

I stayed in room 104 at the Baymont in Sullivan Missouri, I found a bed bug on my pillow at 0300 Am in the morning and had to get up change all my clothes and kids and leave. I want my money back, the bug was a full size bed bug so you do have an infestation. If I do not received my money back I will post about this. I am at an awe when I went to leave the cleaner I am not sure of his name but has a bad neck, wasn’t surprised at all. I need a reply back soon

Lorri Strunk-Loser

[protected]@eatonemts.org

[protected]

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6:22 pm EDT
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Baymont Inn & Suites Room condition

Hi,

My husband and I are staying at Baymont in Rocky Mount, NC, the First room that we were assigned was filthy, the top mattress cover was heavily stained, Bed improperly made, Top comforter had a crusty substance on it, so we went back down to the main desk and they reassigned us to another room that was somewhat better, but not very nice, there we discovered, The refrigerator was absolutely filthy, had dried juice in the bottom, the shower has mold in it, The top of the clothes rack has spiderwebs and dust bunnies, just a real mess, very dissatisfied!

[protected]

Desired outcome: Reimbursement $78.66

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10:42 am EDT

Baymont Inn & Suites Customer service

I booked a suite for two nights at the Baymont Inn to attend my brother's Army graduation ceremony at Fort Lee.The towels were dirty. There was stains on the sheets. It's a 2 star hotel after all. But that was not the worst part.

Since my brother was called to leave later that day instead of the next day so it made sense that I just stayed the one night. I booked two nights because I was informed that family members would have some time to be with their soldiers. But plans changed.

I got back to the hotel around 12:30 pm with the need to know what's the process of checking one day early and to be charged for just the one night. So I talked to the General Manager Ms.Vashti David to cancel the one night, as I no longer need to stay the second night. She explained to me that I will need to resolve that with third party company to cancel the night and get a partial refund.

That made sense to me. So I did just that. I waited 30 minutes on hold to get my one night charged and the other night canceled. The third party mention that after attempting to cancel the night, that the hotel that I'm staying at did not approve that so I will need to go on the front desk and discuss it with them. I mentioned that hotel management mentioned that I needed to discuss it with them. So I went downstairs and did just that and explain to Ms. Vashti David, that there seems something she could do as she can approve so the third party company may refund me. She explained that again, that's not for her to resolve and I just need to deal with third party company. I asked her well, what can we do to resolve this, because I know I'm not the first guest to have to cancel a reservation early due to plans outside ones control changing and I'm open to options. After an exchange of angry words on both parts. I decided to call the third party company again and explained why I no longer want/need to stay and also to add Ms. Vashti David's unprofessional and condescending behavior. I have no desire to give this establishment more of my money or more of my time. I finally got approved got an after another 30 minute! Great, I got email confirmation sent to me. And this was while my door was being knocked three times by housekeeping. The third and last time being Ms. Vashti David and three staff members telling me that she approved my request and so won't get charged for next night. And that my room is now her's and I that must leave immediately. I already packed and called an uber so it worked out.

Now please note the following: 1. The staff had to physically place a barrier between Ms. Vashti David so she will not physically assaulting me and 2. She explained that she was able to complete the process of canceling my second night and that I won't get charged. Which contradicts her initial claim that there was nothing she could do to cancel my night. In conclusion, she lied. She lied and it took me to be severely out my character to the point that she had to cancel the night and have her staff kick me out! Now, if she just simple offered the solution earlier after I made my first call to the third party (hotel.com) and completed the transaction that was indeed within her power this would have never been an issue and would have never escalated that way it did.

So unless you enjoy verbally fighting and risk getting physically assaulted or least belittled by hotel management and staff, please listen: 1. Book straight from the hotel, not a third party. 2. Do not come here! This women has threatened to call the police on me multiple times even though I never cursed, threathen or physically assaulted her. In fact, even one her staff members even told me I should've cursed her out. But at the most, I yelled at her. Another thing to point out, when I asked her if there was another number or point of contact for me to reach out and resolve this she told me that I have phone and I just need to figured it out or looked it up on my own. Ms. Vashti David has no business working in customer service!

Desired outcome: I would like a formal apology from the general manager and staff. As well as proof of a warning/strike for potential termination of employment of the general manager.

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Overview of Baymont Inn & Suites complaint handling

Baymont Inn & Suites reviews first appeared on Complaints Board on Jan 3, 2009. The latest review Baymont inn & suites 5205 Northwood Dr, Anchorage, AK 99517 Anchorage Alaska was posted on Feb 29, 2024. The latest complaint no hot water was resolved on May 15, 2011. Baymont Inn & Suites has an average consumer rating of 1 stars from 213 reviews. Baymont Inn & Suites has resolved 2 complaints.
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  1. Baymont Inn & Suites contacts

  2. Baymont Inn & Suites phone numbers
    +1 (800) 337-0550
    +1 (800) 337-0550
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  3. Baymont Inn & Suites address
    P.O. Box 4090, Aberdeen, SD, Aberdeen, South Dakota, 57401, United States
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