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4.3 1376 Reviews

Airbnb Complaints Summary

6 Resolved
219 Unresolved
Our verdict: If considering services from Airbnb with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Airbnb A Cozy Retreat with Stunning Views

Welcome to Fiori Vacation Homes, where every stay feels like a dream come true. Nestled in the heart of nature, our homes offer a serene escape from the hustle and bustle of everyday life. Guests have raved about the breathtaking views, cozy interiors, and top-notch amenities that make their stay truly unforgettable. Whether you're seeking a romantic getaway or a family adventure, Fiori Vacation Homes promises a relaxing and rejuvenating experience. Book your stay today and immerse yourself in the beauty of nature!

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Airbnb Wonderful Beach Accommodation

Ouu Family stayed at Shelleys Beach House at 5Woonum Rd Alexandra Headlands on the Sunshine Coast QLD Australia. There was 10 of us in this wonderful place. We had 6 Adults 1 child (Family from the UK) plus 2 Adults (my husband & myself) 2 Adults (our sons from Brisbane) We also had a visit from our Daughter from Melbourne & her boyfriend. We were all happy with the amount of Bedrooms, the Kitchen was well appointed with all we needed for cooking. The Lounge Room had enough comfortable seating for everyone. Dining Area & Outdoor Area with Seating & Coffee Table. The Pool was wonderful (with glass security screen) we all spent a fair bit of our time in this area. Shelley also had a large glass vessel filled with Cold Lemon Water for us on our arrival. We loved our area downstairs with the wonderful bedroom & large glass screened shower in our bedroom. We all thoroughly enjoyed our holiday & didnt want to leave. We also had visits from friends there we havent seen for years & they were also happy with the facilities. WELL DONE SHELLEY. You were so welcoming & happy to see that we were all happy. We thoroughly recommend staying in this wonderful relaxing place.

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Airbnb Airbnb customer service came through for us

We recently rented a room in the in the SOMA neighborhood of San Francisco, and were excited about the "Spacious bedroom w private bath". Unfortunately, when we arrived the situation was not as advertised.

The kitchen was an untidy mess, with fast food containers and dishes laying about. We ended up leaving instead of cooking the planned meal.

The bed had clearly been slept in, there was no top sheet, and when we turned the bottom sheet inside out discovered that the bed had blood stains. Needless to say, gross! The bed was also rock hard.

The floor, windowsill and desk were all dust-covered and strewn about with items. There were no towels in the bathroom. The room mate's SO provided a couple of threadbare towels.

We contacted the host, who was not present at the time, and essentially received a "this is not a hotel, it's how I live, so deal with it".

We then reached out to Airbnb, were assigned a case manager (Tiago), and after providing documenting pictures then were granted a refund of the base price of the rental. We've stayed with Airbnb hosts myriad times and this was our first negative experience. Airbnb smoothly turned things around for us. They also reached out to the host for a discussion regarding rental standards and communication.

Thumbs up from us, despite the incredibly negative experience with the host.

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  1. Pros (Advantages)
    1. Diverse lodging options worldwide
    2. Unique local experiences offered
    3. User-friendly booking platform
    4. Secure payment system in place
    5. Extensive customer reviews for trust
  1. Cons (Disadvantages)
    1. Regulatory hurdles and restrictions
    2. Inconsistent guest experiences
    3. Intense competition from hotels
    4. Liability and safety concerns
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Airbnb Wonderful site, just use your smarts

Update: Just stayed at another awesome five star AirBnB. This stay was a week in the Netherlands. Amazing hosts, gorgeous big light airy loft with a kitchenette, dining space, balcony with cafe table, and a view from heaven! $90 a night. These were gold metal, top rated hosts, and they totally deserved their rating. I repeat: look for the raves reviews and ONLY book those hosts. ONLY
I spent two wonderful five day stays in Europe using AirBnB. Perfect places, awesome landlords, great experiences! After reading all these negative Nancy reviews I just had to put in my two cents worth here.
Simply put, this is all on you renters. You have the INTERNET. Awesome tool this thing. Use it and do your research. When you find a listing that interests you, for cripes sake read ALL the reviews. Judiciously. Bad reviews? Don't book. No reviews? Don't book! Google map the place. You can look at the street view and area. Safe? Dicey? Easy access to where you want to be? Consider those pictures on the web site. Gorgeous view? Old building? No lift?. Ok, you are looking at a 5 floor walk up with luggage. Know that. Does everyone rave about the landlord being helpful and available? Good sign. All five stars? Good sign. I've had nothing but wonderful experiences with AirBnB, but it isn't idiot proof, and of course nothing is perfect. Use your head and it can open the doors to some amazing adventures. I LOVED my experience, and my hosts. They all had numerous five star reviews. I gave them two more!

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Airbnb Airbnb, You gotta love it

How many times can you afford spending 2-3 hundred dollars a night when you go on a vacation? That 2-3 Hundred dollars a night can be used for entertainment purposes, which helps the city businesses. Let me explain more. My wife & I now can afford to take vacations. If it wasn't for Airbnb. We would not have the money for a plane ticket to go anywhere. We would not have money to go out during the vacation to the local restaurants, or concerts or clubs, or shop at the mall because all our savings would be going towards the Hotel fees. So before we learned about airbnb, we decided not to take any more vacations. It's a waste of money and we did not have any fun. Now that we use airbnb, we take vacations so we can visit the world. We go out during our vacations and have fun. Spend money for good food, shop at the malls and just enjoy having a great time with the money we saved. Not only Airbnb has helped us take vacations. We are also host, which airbnb helps us to pay our bills each month. Living off two jobs that don't pay that much is really hard in a economy where the city charges so much on taxes. Who can afford to live these days? Who can afford to buy homes or a new car these days? Who can afford it? Now we are hosting, we can afford our home. We can pay our bills. We can live in a better life style without worrying if our bills will be paid next month. Thank you Airbnb for making our lives better. Thank you airbnb for making the city and the citizens lives better. Thank you airbnb for showing us that you do care. Thank you airbnb for allowing a better way to live. I am a proud host and traveler who says join Airbnb, you gotta love it & you will love it.

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Airbnb I have been hosting now for about 9 months on airbnb

I have been hosting now for about 9 months on airbnb with nothing but positive experiences; I have so far received just under $20,000 in income from a single apartment on airbnb alone. Some of the complaints here are fickle and/or knee jerk reactions to experiences that airbnb.com may not have been able to control. The verification system is actually quite reassuring, and it is up to the host/guest to make a judgment on a case-by-case basis. We have accepted some guests with no verifications whatsoever and we have still had no bad experiences or instances of fraud. There will always be fraudsters, especially on the internet, it is up to you to be vigilant in any of your interactions and transactions when doing business with anyone. There is a reason why airbnb urges you not to communicate outside of the website, and it is not just so they can secure their commission - it is for security. If someone asks to communicate outside the site I immediately flag them. I also read a review about receiving funds on weekends... if you have paypal you will receive the money about 24hours after check-in; if you are set up to receive your payments via bank account, then this is dependent on your bank being open on weekends, again something out of airbnb's control. Again, I have been nothing but pleased with this listing service... it's definitely the best I've encountered on the internet. HouseTrip also seems like a nice site, but it's not bringing in any $$ for us yet.

UPDATE (Year 3 - October): $80k earnings on year 2, $100k and counting on year 3. More than 90% of bookings made on airbnb. I have had no major problems. One guest damaged something by accident and agreed to pay damages from the deposit. Don't know what I'd do without this service, and I'm still confused by the overwhelmingly negative reviews on this site. I recently used the website to stay at an apartment for the first time as well, and I was very happy with our host and the quality of her accommodations. She could have dusted more, but I also understand that I was staying in someone's apartment and not at a hotel. The price could also not be beat for staying in downtown Chicago.

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Airbnb A fantastic experience, unavailable any other way!

Hi

I'm an Airbnb host, and came across this site looking for a solution to a minor technical glitch with my listing. I simply don't understand the reviews i found on here at all... when you book somewhere through airbnb you are booking with a host, not to stay with the actual company itself. I take immense pride in providing a clean, high standard room-in-someone's-house accommodation and go well out of my way to be really helpful to guests... mine arrived late tonight, i made them supper - i don't see anyone writing a good experience on this site, but i sure as anything know alot of people get good experiences using the airbnb service - it's a service, they don't own the accommodations, like the reviews on this site seem to imply. Sure, tonight's guests said their last experience was not a friendly one, but i generally don't hear any bad stories, only good, and plenty of them. Basically it's like a homestay, so why are people comparing it to hotels? Read descriptions, and ask about locations because obviously airbnb aren't going to allow you to see a precise location of a property - you might turn up unannounced pretending you have a reservation. And burgle the place or squat in it. In short, I love airbnb, and will continue to travel the world by having the world come stay with me rather me go anywhere.

P.S. Since reading the other reviews on here, i notice an awful of people claiming to have been scammed... and grumbling about airbnb not sorting it out for them, all these people appear to have not actually booked through airbnb but willingly circumvented the actual airbnb booking process and tried to book direct with a host... and then complain that they are just referred to airbnb's t&cs. Surely if you want the support and backup of Airbnb you must realise you need to book through them, not circumvent them... i'm amazed people would actually think they would still be protected when they complete their booking outside of the company. Airbnb is about connecting with hosts who have a unique place to offer, not some cheap long term rent that you book outside the company, and logically, finding these unique places to stay, is through the company and yes they take a commission and you get a service, and security to a point in return. Of course, the 99.9999% of excellent experiences aren't reported here, they just left a good review on airbnb's actual website and got on with planning their next trip, or some other positive aspect of their life.

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Airbnb Horrendous on call experience - EDITED: [After my stay finished] -> From 1 star to 5 star

[EDITED:]
I would like to reply to this thread. It was issue with specific person dealing with my case at that time. My issue was resolved by another manager assigned to my case, who dealt with it very diligently and helped me through resolving all issues. He reassured my trust back in AirBnB. Thank you very much

ISSUE Before:

I booked an apartment in London and found various issues with cleaning. So i decided to call AirBnB and give them feedback and ask for suggestions, this is how they handled my situation:

1) I was told at the starting of the call that cooker is being used by me as she can see in pictures that it is hot - She wasnt even looking at right pictures. She was looking at "Siemens touch stove" rather than cooker - which she didnt want to agree to me and was telling me that if its not clean then its because i have used it. Then without listening, she said lets move to next point.

2) Mentioning for more "general amenities" for 10 days is not to be called as an issue - on which i explained that i have clearly mentioned that in my original email -"Doesnt really matter but SERIOUSLY?"

3) She said she can get the cleaner and that's all she can help with.

4) I asked if she is ok with my family staying in apartment where flush doesn't work for next 10 days- This didnt sound an real issue to her. I would like to know ANY person who would have paid 1700 for 10 days and you let people aged 60 live in apartment where flush doest work for more than 24 hours, to answer how good they feel about this?! - But as per tone of agent at AirBnB this wasnt something to be concerned about. - At the end of that "argument" - she mentioned she will let host look into it.

5) She kept mentioning, i cant get refund and stuff. To which i replied i dint ask for refund at first place when i called first time about issues to AirBnB. I was told if issues that i mentioned are there, that means i am not happy and i should look for another apartment in same range and can get refund. - So, i clarified that i was told by AirBnB and it wasn't me asking for refund.

6) On point of kitchen shelve being broken, i was told, this doesnt seem to be an issue - I WOULD like to let you know, my family is stayin in that apartment that i booked through AirBnB for 10 days, i dont think i would like them to stay in apartment that has broken shelves where glasses can be crushed because of upper shelve falling off because off no hook.

I tried explaining agent at AirBnB that what she is in video is after i have put a hook in the hole to let shelve take support of hook myself, otherwise when my parents opened the cupboard, it was diagonally aligned on glass cups - but again, she was reluctant to accept that this is even an issue.

--- In my defense -
A. If I would have been paying small amount, i will expect these things but not when i am paying way more. I COULD have easily booked AMAZING HOTEL rather than booking apartment through AirBnB and would have costed me less.

B. I would consider this also as a fact that i have seen this on first day and shelves are in this shape, i dont want to wait until something falls apart and injure my parents.

7) On point of utensils not being clean and stained - after resending pictures of what i was talking about ( Point number 1 mentioned) - I was told, well, base of utensil is clean but may be not top part so its ok. Not a big deal. I would like AirBnB agents to be more careful and sensitive to what they are saying and talking to customers. Agent basically asked me to go ahead and cooked in half dirty stained utensil because according to her its fine. Seriously?

Overall, i am very unahppy with booking, host and top of it, AIRBnB. I have been staying in apartments my friends book through AirBnB from last 1.5 years, across the world. After this experience, this is last time i have booked through AirBnB and wont book through AirBnB again.

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Airbnb It works like it says it does for us for over two years

We have been hosts with Airbnb for more than 2.5 years. We rely on guests' "verifications" by more than just a phone number ( 1 verification) because we live here and don't want to find ourselves greeting more guests than we agreed to host, or people intending to engage in criminal conduct from the guest room of our home. And we submitted to the, "whole boat" of verification so our guests know they haven't reserved space in the Bates Motel where mummified mom will be in the basement. We didn't have to take a video of ourselves, but the questions were pretty intrusive and they were obviously being validated while we were answering them.
Our reviews are consistently good because we only rent our guest house or our guest rooms with freshly cleaned bed linens and towels, vacuumed carpeting and fully equipped kitchens and bathrooms with clean plumbing fixtures. Again, we live here. So we're not attractive to people whose hunger for privacy is for doing things they're ashamed of or fearful of being arrested for.
I agree that Airbnb seems to be trying to replace formerly one-to-one phone calls to customer support with FAQs and emails ( the endless effort to increase profits, evidently). It's also clear that 'hackers' have tried ( and maybe succeeded) to invade the email communications between hosts and prospective renters. A couple of times there have been really odd inquiries from travelers requiring inappropriate lodgings ( an inconveniently long drive from the locale of their planned activity) or asking coyly if we're "really secluded" ( or asking to negotiate lower rent - although our rates are much lower than all the local hotels and licensed, commercial bed and breakfasts.) Or asking about availability for a long period of time in which they don't state their planned travel time. (query would this be somebody looking to book our space and rent it to 3rd parties at higher prices?) So, we "deny" those requests, we don't make a reservation and then cancel it when somebody more attractive wants those dates. The former is prudent, the latter is greedy.
All that information demanded by Airbnb from hosts about their accommodations and neighborhood and rates needs to be read. People used to choosing which "they-all-look-alike" motels don't want to really compare what's on offer - just the prices.
It's so hard for some people to grasp the major differences between dealing with individual homeowners and booking a bargain-priced "special" room rate at one of the big chain hotels that look like they're always clean, because the in-house cleaners are expert at making it look like the fixtures have been cleaned and the bed linens have been changed whether or not that's actually true.
I'd like it if Airbnb would create another category for the "multi-unit" property managers in the bigger municipalities. If people are having bad experiences with them I prefer that their dubious business practices through Airbnb not be the reason that the Airbnb guests we want to accommodate are not being discouraged. The rest of us scrub our sinks and bathtubs and launder the sheets and expect to be treated respectfully by travelers as we strive to accommodate them.
I'm annoyed by the young couple who reserve one of our two guest rooms, "text message" that they can't check in before the performance they have tickets for and will not arrive until after 11:00 p.m., and then texts at 11:30p.m. That "something has come up" and they'll not arrive after all but will return to their big city home that night. Wait for it... then they want a refund because they cancelled long after the announced deadline to cancel.
That's one reason hotels cost so much more. They have to refund the last minute cancellation. Airbnb rates are lower because, in part, last minute cancellations don't get refunded.
We love Airbnb, but I hope they improve "support" access and response, and read these complaints to mean that verification procedures need simplified and improved "how-to" helps.
And in this marketplace, there is no perfect option: certainly not HomeAway and subsidiaries.
In almost five years, the Home Away group has raised their prices to homeowners and pressured us forcefully to give them access to the money collected to hold reservations and to our banking information. They "punish" owners for holding on to the process of making reservations and holding advance payments and security deposits rather than giving that whole financial aspect to Home Away. And this year they're charging a percentage of the rents to renting travelers.
So, our experience as hosts has been, we're fair and square with our guests and with Airbnb and we've been fortunate to have no problems with Airbnb guests. And very few problems with guests from word-of-mouth referral or the VRBO/HomeAway group.

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Airbnb Nightmare! BEWARE!

I booked a reservation: Honeymoon Cabin-4 Wheel Drive Needed During Winter for June 11,2021 through June 14,2021 in Roan Mountain, TN through Airbnb. When I arrived at the cabin, it was dark and extremely difficult finding the actual cabin assigned to me as there were absolutely no visible signs posted anywhere on the premises that indicated the appropriate cabin numbers. I drove for almost 30 minutes on a steep graveled hill to find my cabin. I did manage to find my CABIN #3 (my cabin); however, I ran into another issue as the cabin I booked and was assigned had been occupied by another guest. I then drove down the hill and found another cabin further back in the woods, which was CABIN #4. This was NOT the cabin that I booked online and was assigned upon renting this space. I reached out to the host and called, but I received no text back from her, nor a phone call. It was late and I was exhausted from an almost 3-hour drive, so I took a chance in entering the key code that was assigned to me on the reservation itinerary, which did unlock. I, then entered the unoccupied space and began to get settled in for the night. Upon entry, other than the dirty unswept floors and dirty glass and spoon in the sink, the space was relatively in good order. Upon tidying up, wiping down all touch surfaces, and unpacking, I decided to relax for the night on the couch and watch television. The temperature inside was a little above 80 degrees and I started to get hot and sweat, so I turned on the A/C unit in the common area underneath a 2-seater couch. I sat down on the couch to relax and enjoy the rest of my night. About 45 minutes into my relaxation time, I was unexpectedly flooded by a deluge of dirty black water that poured from the A/C onto my head, clothes, couch, and floor. Jolted by what happened, I began to investigate and assess the A/C unit. Water dripped from 2 different areas of the unit. I immediately powered off the unit and cleaned up the water from the couch and floor. It started to get hot again without the unit running and I would have opened the windows to catch the cool night air; however, I chose not to do so as there were no screens on the windows and I did not want to risk opening them at night to wake up with an animal or critter looking down at me ? it's the TN Mountains! I continued to relax without the A/C unit running; however, the later it got, the more intense the temperature became and I started to sweat uncomfortably. I decided to power back on the A/C unit and mitigate the dripping unit by using a large serving bowl and water pitcher that I found in the kitchen to catch the dripping water, along with towels, in ensuring there was no water damage to the floors and walls of the cabin. I did not bring towels, nor paper towels, so I had no choice but to use the host towels provided inside the cabin. In order to maintain a normal body temperature in the sweltering summer heat, I decided to keep the unit running for the duration of my stay with this makeshift water absorption workaround I had devised. However, this plan was short-lived when I woke up Saturday morning, upon noticing that water had spilled from the broken A/C unit onto the walls and floor of the space to the point where it became unmanageable and impossible to contain. I, then powered off the unit and kept the front door open until Sunday morning.

In addition to this, on Saturday afternoon, I wanted to use the hot tub outside, which was dirty and inoperable. Also, on the back porch of the cabin, the outside string lights did not work, which made it impossible to enjoy the ambiance of a quiet warm night. This was yet, another utter disappointment as a hot tub was a requirement that I initially had for booking this particular cabin, which I didn't get to use unfortunately. Next, Saturday night I attempted to bake cinnamon rolls in the oven, which also did not work, in which I had to use the toaster oven instead. Lastly, on Sunday morning, about 10AM EST, I heard the sound of a Go Kart's engine roaring from afar, which I didn't pay much attention to, as the guests in the neighboring cabins had been using them throughout their stay. Minutes later, while inside naked and without any blinds, curtains, or window coverings at all, I noticed a Go Kart parked in front of my car and a man creeping around the house. Jolted and dismayed from this unauthorized person outside of my cabin, I, without haste, got dressed and went outside. From what I could decipher, he was a worker of some sort, perhaps maintenance ? as he appeared to be fixing some cable wires or cords affixed to a boxed power source on the exterior of the premises. Upon exchanging pleasantries and engaging in short dialogue, he advised me that he was not made aware that anyone was occupying the premises that weekend and that he was the host's husband. He was super nice and continued to perform his job. He advised me that he was at the cabin to fix and clean the hot tub and to perform routine maintenance on other issues going on at the residence. After completing his task, as he was about to leave, I advised him that the A/C unit was broken and had been leaking water and the back porch lights were out. He advised me that he would notify the host of these issues to have someone come out and repair them. Although, I felt this was clearly a miscommunication issue between maintenance and the host, made unwittingly through no fault of his own, unfortunately I was inconvenienced because I was unable to relax comfortably and with serene tranquility in the space I reserved and paid almost $700 for. At this point, enough was enough. I did not feel comfortable and safe in such an environment, so I decided to cut my trip short. I cleaned up the space as per the host's policy guidelines, and vacated the premises that Sunday morning.

What started out as a bad trip, not being able to find my actual cabin that I had booked weeks ago, only got worse and this trip became more laborious and a headache from what I initially planned. After spending innumerable hours researching cost-effective places to travel to for a weekend, I came across this one. On Airbnb's site, the host is classified as a SUPERHOST with 4.5 stars out of a 5.0 star rating system. This was my very FIRST booking through Airbnb and upon seeing this, I had high expectations that this trip would be pleasant, I would be in a clean, comfortable, and safe environment with working amenities, and less reasonable human distractions. According to Airbnb.com, "Superhosts are experienced hosts who provide a shining example for other hosts, and extraordinary experiences for their guests." Unfortunately, my experience was anything but extraordinary. My abbreviated stay there was awful! This makes me question Airbnb's policy standards for allowing certain individuals such exclusive rights in attaining Superhost status. Other than the requirements listed on your site on How one becomes a Superhost, I cannot fathom how this host was able to "fly under the radar" in obtaining such a high-performance status level.

The situation got even worse, as on 6/15/21, I received an email from Hilda at Southerly Stays stating that my account will be charged an extra $50 due to the following: "As we stated on our house rules manual. (before and after booking) We do charge a $50 extra cleaning fee if there is any extra cleaning that its needed to be done after guests check out! We washed our towels and comforter and even so, stains won't come off! We cordially request to charge that $50 fee. Thanks By!" Included in the email, the Airbnb host uploaded 2 photos: 1.) the dirty towels I used to absorb the excess water from the floor from her broken leaky A/C unit, and 2.) a furry comforter, which I would like to add is unsubstantiated and false! The entire time I was in the cabin, I did not use the comforter at all! IT WAS HOT! The host claims: "We washed our towels and comforter and even so, stains won't come off!" Before booking this reservation, I made sure to read the house rules and guest guidelines, in which I was thoroughly informed and in agreement with the said terms as outlined in my contract. I lived up to my part! The host did not! If there are any stains on the comforter as the host claims, it was not done by me, but by another guest prior to my on-site check-in. This is absolute bunk and I duly reject such an exorbitant and unwarranted charge. This is extortion and I refuse to pay anything more. If anything, given the circumstances I endured: the level of difficulty in locating the property I initially booked to discover it had been reserved to another guest, the lack of communication on the part of the host in getting back with me when I expressed to her I was having issues, the unswept floors with used dirty dishes in the sink, inoperable back porch lights, a dirty and inoperable hot tub, an inoperable oven, the incessant, massive dripping of dirty black water pouring from a broken A/C unit, the labor I put in preventing water damage to the property, having to endure the remainder of my stay in an uncomfortable unit without proper A/C in the hottest month of early Summer thus far, and finally, the lack of safety and privacy due to the lack of communication between both the host of the property and maintenance, a full refund is in order as I did not receive goods and/or services as advertised by your site, in which payment was remitted. I have uploaded photos of the faulty A/C unit for Airbnb to review and investigate the host in addition to the list of aforementioned issues.

BELOW IS MY DIRECT COMMUNICATION WITH AIRBNB CUSTOMER RESOLUTION CENTER CONCERNING MY GRIEVANCES:

The host (H***), has made fraudulent claims against me concerning a dirty comforter and a broken leaky A/C unit stating that "she offered to fix the AC but you said it was fine". That conversation never transpired. Also, the host never returned my phone calls I made to her on late Friday night and early Saturday morning. Additionally, she forgot to address the other list of issues concerning my stay: dirty unswept floors, inoperable oven, inoperable outside back door lights, a used drinking glass and spoon in the sink, a dirty inoperable hot tub (which her husband came out to clean and fix that Saturday afternoon).

The host's communication to me states: "Starting with the fact that the cabin that you paid for was originally cabin 4 (honeymoon cabin) and that's clearly stating on your reservation. Not cabin 2 or 3!" However, my itinerary clearly states CABIN #3 (see attached). When I arrived on the property and went to Cabin #3, there was a family already occupying Cabin #3. I had to go to CABIN #4, which luckily opened. Clearly, this misinformation highlights the lack of order and structure of an effectively functional business operation.

Additionally, the host's communication to me states: "In the contrary, you sir, don't have any single review as guest since you have joined Airbnb in 2018. That right there says a lot of you as an Airbnb user/ guest." From what I extrapolate from this statement, the host is using her 5-star "Superhost" rating to weaponize against me for not having a single review and having not gone through the verification/authentication process, since joining Airbnb back in 2018. In addition to the false claims made against me for a "dirty comforter", which again I did not use, and her "offering to fix the A/C, but I said it was fine", she is using this known fact as leverage against me and my open claim against her through Airbnb, in order to further capitalize. This is not fair for any customer to have to endure. It is the responsibility of the host to ensure that all properties advertised online for rental are vacant, clean, well maintained, with operable and fully functional amenities as advertised on Airbnb's site. Meaning, if a host advertises that their property includes a hot tub, it is the responsibility of the host to ensure that said hot tub advertised is both clean and operable. If a host advertises that a cabin or unit includes A/C or heat, it is the responsibility of the host to ensure that said A/C and heating unit is also fully operable and without significant major issues, such as flooding. I feel that this host was unable to maintain order of her property and as a result, I had to endure. The fact that I do not have a review as a guest or gone through the verification/authentication process on Airbnb since 2018 is irrelevant. The fact of the matter is that I am a customer, who PAID money for goods and services NOT rendered and I PAID money for a cabin (CABIN #3), that was advertised on Airbnb's site, which I did not secure or use. I secured the next vacant cabin over, which was CABIN #4, which was nicely decorated, but was dirty and had major issues. Again, this was NOT the cabin I initially reserved and PAID for, which was listed on my itinerary.

Lastly, the host's final communication to me states: "So many more things to mention to you and your guest in regards your poor reservation with us but like I said ? please talk to Airbnb directly! Thank you and have a good night! Refund denied!" It is unsettling that this particular host is not taking responsibility for her many errors. Not once did she apologize for any of the inconveniences experienced. Instead, she gets "snippy" with me with aggressive and condescending verbiage, while still refusing to take accountability. This is not nice and not how you talk to your customers. As a 5-star rated "Superhost", I would expect much higher customer service standards from a host.

I made a reservation for a full 3-day trip to Roan Mountain, TN, but spent one full day in a "hot box" with no working A/C because I had to cut my trip short due to the numerous issues I experienced on the property, but yet and I am the one to suffer as a result of her negligence. This is highly unacceptable and I implore you to investigate the host, H and reevaluate her 5-star "Superhost" rating classification as well as S, LLC."

I have done absolutely EVERYTHING I can do to have this issue rectified and Airbnb refuses to take responsibility for their issues. I called Airbnb directly on multiple occasions in appropriately resolving the issue. I initially requested a full refund of all monies paid in the amount of $677.27, but between the Airbnb host and Airbnb customer service (both escalation points of contact), they have made this process both cumbersome and impossible for an appropriate resolve. When my initial request for a full refund was denied twice, I was advised my Airbnb Customer Service via telephone on 6/19/21 to go on Airbnb's Resolution site to submit a request directly through the Airbnb host, which I did to initiate a refund in the amount of $504.40. On 6/21/21, the Airbnb host denied my request. I then on 6/21/21, followed back up with Airbnb Customer Resolution Center about this issue and they advised me that I could dispute the charge directly through my bank, which I did; however, the Customer Service Representative advised me that Airbnb has a "very tight" process outlined, which can make it impossible for customers using their service to qualify for full refunds and the $677.27 chargeback from my bank would inevitably be reversed, which it was.

I went on to Airbnb's online Customer Feedback site to express my total disappointing experience; however, I received an email stating: "your review for reservation HMXSYETWKE about H T goes against our Review Policy, so we've removed it. The review didn't have enough relevant information to help the Airbnb community make informed booking decisions." This is complete bunk as I furnished Airbnb Resolution Center with the appropriate pictures and videos of the multiple problems of my stay WITHOUT including private and confidential information such as property address/location information, names, phone numbers, etc. I feel this was an attempt to silence me as a customer without having any negative reviews going against their host, which could adversely impact overall business operations for both Airbnb and their hosts. This does not constitute fair business operations and considered fraudulent swindling practices, which should vehemently be investigated.

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Airbnb Deceptive description for accommodation near Queenstown NZ - no locks on BR doors

Confirmation Code: HMF2ED3354

Bruno's online description of his place included locks on the bedroom doors and a keypad lock for the front door. There were no locks on the bedroom doors and Burno left the front and rear doors unlocked 24/7, even though there was a keypad lock box by the front door. This is not acceptable. For guest privacy and security, locks should be installed on all bedrooms, and the front and rear doors should be locked as well.

Airbnb should do a better job verifying the veracity of online descriptions. I surmise there could be a significant liability issue if anything were to happen to guests or their property as a result of not having locks.

Desired outcome: Installation of locks on all bedroom doors, and the front and back doors should be locked.

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Airbnb Incorrect host

Hi!

This is Chill Out Hostel Boracay. We are setting up our property on your site but when we about to publish the account we noticed hosted person under name Jack. We haven't entered any hosted names. We are hesitant to continue due to this encountered.

Help us please.

Thanks,

Letty Berdonar

Coporate Secretary

Desired outcome: I'd appreciate a response.

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Airbnb - Dave Vespa (Host) | cheerful 5 bedroom home

Dan Vespa, AirBNB Host Scam. 378 Queens Street. Essex, Ontario. Over the holidays my family booked a weekend stay at Dan Vespas 5 Bedroom Home in Essex Ontario (Windsor). We were excited to have a big house to accommodate our family this year as the kids get older and the pool area was meant to be a fun surprise for the young ones. Upon our arrival...

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Airbnb Secure location holiday venues

AIRBnB - TEAMS UP WITH MAFIA TO ROB CUSTOMERS

AirBnB is a dangerous organisation which appears to have teamed up with criminal organisations in popular resorts for the purpose of armed robberies on vulnerable customers.

A slew of AirBnB "secure locations" have been robbed, in popular resort areas in Mexico and Costa Rica.

All the robberies appear to have been well-planned before the customers arrived. So well-planned that this could only be achieved with the connivance and support of AirBnB.

Our advice - don't use Airbnb if you value your life and want a safe holiday. They are a criminal organisation. BEWARE!

Claimed loss: Customers have been seriously injured, others have lost their lives.

Desired outcome: Ban or criminal investigation of AirBnB.

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Airbnb Airbnb refund

I have been a customer of Airbnb for over 7 years with great reviews as a guest.I booked accommodation at Sala comacina Lake Como Italy, Unfortunatly i booked the wrong dates, i realized straight away. I tried to change to the correct date but it was not available, so i cancelled immediately, it was less than five minutes. The Host named (Italian) refused to refund and i am out of pocket $2,283.76 I have been in touch with customer support everyday and my case gets cancelled again and again. I now know my money is lost as has been my sleep.

Change your polices so this cannot happen to anyone else, it is extremely unjust and wrong that this could happen and i am sure such a simple mistake happens often.

Please protect your customers

Claimed loss: $2,283.76

Desired outcome: Payment or Airbnb credit to the value

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Airbnb - Dozens of people have been affected by airbnb support victimization

Hello. We are an established company that has been accepting our guests through airbnb for many years. At the beginning of October, the reservation of all our guests who were in our houses was canceled at once without any warning and the cancellation money was credited to us as a penalty to our account. Although we have been in correspondence with the...

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Airbnb - An airbnb house I stayed in 4 nights.

I pre booked a airbnb for my family back in June for our fall/xmas annual trip which was 10/25 thru 10/29 in Rogers Arkansas. I pre payed the amount that was asked at that time, and the rest of the balance in October of this year. On October 20th, The host Dick Kelsey called me directly and told me that he was going to have to switch houses with me, due...

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Airbnb - Deleted honest review at host request

I have been renting places from Airbnb for over ten years and have been very happy with all my stays. I have referred many people I know to some of the fantastic places I have rented. This past August, I booked a place (booking HMCEX4WX5H) out of state for myself and my 76-year-old dad, and 11 days before our stay, the host reached out to me to explain that...

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Airbnb AirBNB Host & Customer Service

I stayed at a listing in Belle River, Canada. The host gave no directions on how to lock the door so I ended up closing myself & my party out of the home. Once I enter Canada, my access to the Internet ceases. So in order to contact the host, I had to call AirBNB directly. We had to wait outside until the host husband came with a ring of keys because he didn't know which was the key to the door. I asked for an extra hour for checkout. I thought I had packed everything but in a haste to leave, I left behind a huge bottle of Tylenol and a cosmetic bag of medications. For 20 days, I went back & forth between the hosts and Airbnb customer service, in an attempt to retrieve my property. I had to return to Canada and contact the Ontario Provencial Police to have them intervene. In so doing, Airbnb deactivated my account and have not issued me a refund for the stolen property. I will never use Airbnb again because they care more about host funds than they do guests.

Desired outcome: All I wanted was my medication returned. The police retrieved it but the hosts kept a huge bottle of Tylenol. I'd like a refund for the purchase of the medicine AND the cost of travel back to Canada.

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Airbnb Hosting

AirBNB cancelled a reservation after a guest had stayed and checked out. They said it fell in line with my cancellation policy Which it does not. I only allow cancellation 60 days BEFORE check in. And they said the dates would now be available. They are not available bc they are in the past.

The guest initially asked for a bigger or additional listing. I referred her to another company. However she arrived with 3 extra unregistered guests. Proceeded to leave a one star review after I confronted her about the additional guests. She reviewed the house being to small - that happens when you bring more guests than the listing provides for and one person is sleeping on the floor.

Additionally the guests broke a door and had the air set at 65 during a heat dome. Subsequently it did not work for the next guest. We were able to get it fixed for the following guest at an expense.

Desired outcome: I would like the refund reversed. And the review reversed. Retaliatory reviews are not allowed on AirBNB

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Airbnb Customer Reviews Overview

Airbnb is a popular online marketplace that connects travelers with local hosts who offer unique accommodations around the world. With over 7 million listings in more than 220 countries and regions, Airbnb has become a go-to platform for travelers seeking affordable and authentic lodging options.

One of the most significant advantages of Airbnb is the variety of accommodations available. From cozy apartments to luxurious villas, treehouses, and even castles, Airbnb has something for everyone. The platform also allows travelers to filter their search results based on their preferences, such as location, price, and amenities.

Another positive aspect of Airbnb is the opportunity to connect with locals. Hosts often provide insider tips on the best places to eat, shop, and explore in their city, making the travel experience more authentic and memorable.

Airbnb also offers a secure and reliable booking process, with a robust review system that allows guests to share their experiences and rate their hosts. This system helps ensure that both hosts and guests are accountable and respectful, creating a safe and welcoming community.

Overall, Airbnb has revolutionized the travel industry by providing affordable and unique accommodations while fostering connections between travelers and locals. With its vast selection of listings, secure booking process, and community-driven approach, Airbnb is a top choice for travelers worldwide.

Airbnb In-depth Review

User Experience:

Website Design and Navigation: Airbnb's website design is clean and intuitive, making it easy to navigate and find what you're looking for. The layout is visually appealing and the search bar is prominently displayed for quick access to listings.

Ease of Booking Process: The booking process on Airbnb is straightforward and user-friendly. With just a few clicks, you can easily select your desired dates, review the listing details, and proceed with the booking.

Search Functionality and Filters: Airbnb's search functionality is robust, allowing users to filter their search results based on various criteria such as location, price range, amenities, and more. This makes it easy to find the perfect accommodation that meets your specific needs.

Mobile App Experience: Airbnb's mobile app provides a seamless experience for users on the go. It offers all the features and functionality of the website, allowing you to search for listings, communicate with hosts, and manage your bookings conveniently from your smartphone.

Accommodation Options:

Variety of Listings: Airbnb offers a wide range of accommodation options, from cozy apartments to luxurious villas and unique stays like treehouses and yurts. There is something to suit every traveler's preferences and budget.

Quality and Accuracy of Descriptions: The descriptions of listings on Airbnb are generally accurate and detailed, providing you with all the necessary information about the property. Hosts are encouraged to be transparent, ensuring that you have a clear understanding of what to expect.

Amenities and Facilities Provided: Airbnb listings often come with a variety of amenities and facilities, such as fully equipped kitchens, Wi-Fi, parking, and more. The amenities are clearly listed, allowing you to choose a property that meets your specific needs.

Availability and Booking Flexibility: Airbnb offers flexible booking options, allowing you to choose from various availability dates and lengths of stay. This flexibility makes it convenient for both short-term and long-term travelers.

Hosts and Guests:

Host Communication and Responsiveness: Airbnb encourages hosts to maintain good communication with guests. Hosts are responsive and readily available to answer any questions or address any concerns you may have before, during, and after your stay.

Guest Reviews and Ratings: Guest reviews and ratings on Airbnb provide valuable insights into the quality of accommodations and the experiences of previous guests. These reviews help you make informed decisions when choosing a listing.

Safety and Security Measures: Airbnb takes safety and security seriously. Hosts are required to verify their identities, and the platform offers safety features such as secure payment processing and a messaging system that allows you to communicate with hosts without sharing personal contact information.

Cancellation Policies: Each listing on Airbnb has its own cancellation policy, which is clearly stated on the listing page. It's important to review the cancellation policy before booking to understand the terms and conditions in case you need to cancel or modify your reservation.

Pricing and Value for Money:

Competitive Pricing: Airbnb offers competitive pricing compared to traditional hotels, often providing more affordable options for travelers. The prices vary depending on the location, type of accommodation, and season.

Additional Fees and Charges: When booking on Airbnb, it's important to be aware of any additional fees and charges that may apply, such as cleaning fees or service fees. These fees are clearly displayed during the booking process.

Discounts and Special Offers: Airbnb occasionally offers discounts and special offers, especially for longer stays or during off-peak seasons. Keep an eye out for these promotions to get the best value for your money.

Value for Money Compared to Hotels: Airbnb often provides better value for money compared to hotels, especially for larger groups or longer stays. With the option to book entire homes or apartments, you can enjoy more space and amenities at a lower cost.

Customer Support:

Availability and Responsiveness: Airbnb's customer support is available 24/7, ensuring that you can reach out for assistance whenever you need it. The support team is responsive and strives to resolve any issues or concerns promptly.

Help Center and FAQ: Airbnb's help center and FAQ section are comprehensive and provide answers to most common questions and concerns. It's a valuable resource for finding information and troubleshooting common issues.

Resolution of Issues and Complaints: In the rare event that you encounter an issue or have a complaint, Airbnb is committed to resolving it fairly and efficiently. They have a dedicated team to handle disputes and ensure that both hosts and guests are satisfied with the outcome.

Support for Hosts and Guests: Airbnb offers support for both hosts and guests throughout the entire booking process. Whether you need assistance with listing your property or have questions about your reservation, Airbnb is there to help.

Trust and Safety:

Verification Process for Hosts and Guests: Airbnb has a verification process in place for both hosts and guests, which helps ensure the safety and security of the community. Hosts are required to provide identification, and guests can also verify their identities for added peace of mind.

Trustworthiness of Reviews and Ratings: Airbnb takes measures to ensure the trustworthiness of reviews and ratings by verifying that they come from genuine guests. This helps you make informed decisions based on reliable feedback from previous guests.

Insurance Coverage and Protection: Airbnb provides Host Guarantee and Host Protection Insurance, offering coverage for certain damages and liabilities. This provides an added layer of protection for both hosts and guests.

Handling of Disputes and Refunds: In the event of a dispute or the need for a refund, Airbnb has a resolution center to help facilitate communication and find a fair resolution. They aim to handle disputes and refunds promptly and fairly.

Community and Social Impact:

Local Community Engagement: Airbnb encourages hosts to engage with the local community and provide recommendations for local attractions, restaurants, and experiences. This helps guests have a more authentic and immersive travel experience.

Sustainability Initiatives: Airbnb is committed to sustainability and has implemented various initiatives to reduce its environmental impact. This includes promoting eco-friendly practices and encouraging hosts to adopt sustainable practices.

Support for Non-Profit Organizations: Airbnb has partnered with various non-profit organizations to support social causes and make a positive impact in communities around the world. Through initiatives like Open Homes, hosts can offer free or discounted stays to those in need.

Cultural Exchange Opportunities: Airbnb provides opportunities for cultural exchange by connecting travelers with local hosts who can share their knowledge, traditions, and customs. This fosters cross-cultural understanding and enriches the travel experience.

Overall Satisfaction:

Overall Rating and Feedback: Overall, Airbnb receives high ratings and positive feedback from users. The platform has revolutionized the way people travel and has become a trusted and popular choice for accommodation worldwide.

Likelihood to Recommend: Based on the positive experiences of many users, Airbnb is highly recommended for those seeking unique and affordable accommodation options. It offers a personalized and memorable travel experience.

Comparison to Competitors: Airbnb stands out among its competitors for its extensive range of listings, user-friendly platform, and commitment to trust, safety, and community engagement. It has set the standard for the sharing economy in the travel industry.

Personal Experience and Recommendations: Personally, I have had great experiences using Airbnb for my travels. I appreciate the variety of accommodation options, the ease of booking, and the opportunity to connect with local hosts. I highly recommend giving Airbnb a try for your next trip.

How to file a complaint about Airbnb?

Here is a guide on how to file a complaint against Airbnb on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Airbnb in the 'Complaint Title' section.

4. Detailing the Experience:
- Mention key areas such as transactions with the company, steps taken to resolve the issue, the company's response, personal impact of the issue, and nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Airbnb on ComplaintsBoard.com.

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