Airbnb Complaints & Reviews

AirBNB / payment withdraw for a reservation made 7 years ago!

Oct 17, 2019

AirBNBHere is an email I just received from Airbnb -------------------- Amount 07/07/2012 - 07/12/2012 NDT4Q5 - Van Tran - Nice home nearby lake and forest -€174.00 09/27/2019 - 09/29/2019 HMAMAKS4SZ - Jérôme Boucher - Nice home nearby lake and forest €225.58 You can view the status of your...

AirBNB / I have made a reservation for airbnb for 3 night in dallas and I got double charged.

Oct 10, 2019

AirBNBHi, airbnb has charged me twice ($116.52) for my reservation I made in Dallas from Sept 6 th to 9th, 2019. Due to sudden change of my schedule I had to cancel and airbnb refunded me 74$. Please immediately send me back the amount of $116, 52, i have tried to communicate 2 days ago but I...

AirBNB / not working shower

Oct 04, 2019

AirBNBHello, I booked a flat with Airbnb in Paris and I have been here since 2nd October 2019. Since I arrived, I complaint that the shower tap was not working. The bath is very very small for us to clean ourselves, we need to sit in the bath and pour water with a mug. I have reported on the...

AirBNB / false flag about my listing

Oct 04, 2019

A guest who has recently stayed in my property has put down a whole lot of false information about my lisiting and which is detrimental to my business interest . The same was brought to the notice of the Case Manager Bianca at air b n b . As requested by her I clicked pictures of the...

AirBNB / we left a brand new battery & charger in the boston last month host gloria goodwin

Sep 24, 2019

I informed Gloria on August 19th that we left a new camera battery and charger plug into the outlet in the upstairs bedroom and we sent her a prepaid UPS label. She responded that she would ask her house keeping service to look for our property. We were informed that they couldn't find it...

AirBNB / violation of airbnb rules parties and events

Sep 23, 2019

The house at 12009 Palm Ave in Bakersfield, CA 93312 has been consistently abusing Air B&B rules in regards to Parties and Events. Last night, Sunday 9/22, there were well over 100 people at this house. They were blocking driveways, doing drugs, urinating, in the street and some came to...

AirBNB / customer service agent ignore my case

Sep 20, 2019

I have file a complaint towards the host, where i post my review about my stay which is not readily for stay, the host scolded me at my review and also personal message me. It is really uncomfortable for me from what the host say to me. She is so unreasonable. After that, I complain to...

AirBNB / the owner of the apartment can not anymore be reached after the reservation fee has been paid.

Sep 03, 2019

AirBNBOn July 20, 2019, we paid 999 € to an Air BNB host but when we paid the three days apartment rent plus the guarantee and we asked for the exact address, the owner was can not be reached by phone and by email. We now asked AirBNB to please look into this and help us recover back the amount...

AirBNB / hosts - grant and penelope during our two month stay (july 1st - august 29th) 6533 east grandview drive. scottsdale, az 85254

Sep 01, 2019

AirBNBHello, Grant and Penelope hosted my family and I for the last two months. While we appreciate the effort they gave as hosts, I disagree with their request for additional money for a cleaning charge. As it stands, my wife and I did our very best to clean with what was provided. The host...

AirBNB / guest damages

Aug 27, 2019

Contacted Airbnb and submitted receipts for repairs of which less than half has been reimbursed. Also submitted a quote for a needed repair due to the damage of 2400, and Airbnb stopped contacting me. This was with the claims department, who 3 times tried to have me click the link to...

AirBNB / buyer beware, airbnb only supports listing posters

Aug 15, 2019

My first experiences with Airbnb as a traveler on personal and business travel were very positive. This summer, I booked a trip from July 24th to the 26th in Asheville, North Carolina with an owner who was not entirely honest about their property and did not post an exterior photo of the...

AirBNB / terrible stay

Aug 08, 2019

I booked a bed in Hostel in Ibiza for 70€. Since I entered I realized that people can't stay there! It's terrible smell, all the furniture is damaged, rooms are way to small to have 4 beds, bathroom is bad, host was smoking weed so all the smell was entering to the room. I sent many message...

AirBNB / violation of personal info privacy protection

Jul 31, 2019

I want to cancel my Airbnb account, Airbnb's response was that they were permitted to continue to maintain and use my data, even if my account was closed. I asked Airbnb to show me the contract language that allowed that. Airbnb has failed and refused to do so. After a long message thread...

AirBNB / renting

Jul 21, 2019

I have a NASA intern living at my house the intern has paid his money on time and Airbnb has not paid me out yet 15 days approximately late I have spent many hours trying to call Airbnb and the call gets forwarded to Philippines and Indonesia and Mexico and all of the foreign countries and...

AirBNB / last minute cancellation/ double booking by air bnb

Jul 18, 2019

AirBNBDear Sir / Madam, I am writing to you to raise an issue about: Property rental The issue that I have experienced was: On the day of checking in, I spoke personally to the owner around 1050am advising him of our arrival time. One hour from arriving, the owner advised us that the apartment...

AirBNB / blocking account

Jul 09, 2019

Dear Airbnb, I can't have the Superhost status active because you blocked my host account. I've written you many times with the request to unblocked. In my opinion you are not fair and because in that day that i received many request for hosting to which i didnt respond cause i was in the...

AirBNB / fraudulent charge

Jul 07, 2019

I have been charged twice since March and no matter how many times I provide the information they requested they claim these charges don't exist. Even a screenshot with the reservation number and amount doesn't help. I have had conversations with 4 people; 2 who answered the phone who took...

AirBNB / 11a panners way queenstown - hmanq4rfhq

Jul 03, 2019

AirBNBBooking 2nd July to 5th July 2919 We arrived after dark yesterday and let ourselves into the house using the key from the lockbox on site. We were very disappointed at the state of the house as it was dirty and undergoing renovations. The carpets hadn't been hoovered, the kitchen surface...

AirBNB / Customer support

Jul 02, 2019

Hello, I have been trying to book a place through airbnb in Portland. I have tried to contact host before booking about public transportation, but I never got replies. I reached out few. Then June 26th, 2019, 1 week before my trip, I decided just book the place without host's respond. I...

AirBNB / unfair refund

Jun 23, 2019

AirBNBDear sir i would like to express my deep sadness towards your host - custom services for dealing with my contact I had booked 5 - nights (25 to 30 th june 2019) in paris about 2 month before my trip with a price about 160 euro with good and reasonable place BUT unfortunately ; a day before my...

AirBNB / no hot water and dangerous conditions

Jun 15, 2019

We had no hot water for almost 48 hours. Yesterday morning we had to interrupt our vacation to return to the apartment so a man could come and fix the water. He told my daughter that the gas in kitchen range had to be turned on and lit with a lighter (it didn't auto light) so we could get...

AirBNB / airbnb = no guarantee = no piece of mind

Jun 13, 2019

As many people have done... I did my research... Decided the area I wanted to stay in... Looked at apartments and booked one several months before my trip. Then 10 days before my stay... As I am boarding my flight I get a text saying my reservation has been canceled. Airbnb gave me a 10%...

AirBNB / gift card

May 24, 2019

Airbnb sells gift cards and they can only be used for the first 1/2 of payment. One half of the payments are made when a reservation is made and the final half is made at a later time. The Airbnb Gift Card is only accepted for the first half of the payment, meaning a credit card must be...

AirBNB / air bandb

Apr 16, 2019

I had to call the Air b&b customer service number on 8th April, as they charged me in full for a booking that my host had cancelled. I did not know the call center was in the US, so my phone company has charged me 25 pound for this 14 minute phone call, which I want refunded as Air b&b did...

AirBNB / reimbursement from host for clothing and inconvenience of room use due to water damage by plumber

Mar 22, 2019

I had booked and stayed at an airbnb unit located at 1434 St. Andrew Street, New Orleans, LA from 3/13 - 3/19/19. Host name "Jim". On Thursday, 3/14/19, I informed "Jim" that the cold water shower faucet stem was broken. "Jim" stated he would send over a plumber to repair the faucet. Upon...

AirBNB / poor service and lack of response to have my funds returned to me

Feb 27, 2019

I am having trouble getting action for my escalated problem regarding my cancelled booking. When I made the booking in mid Jan 2019, I mistakenly entered my wrong email address. I did not receive a confirmation number and became concerned sending a few messages to airbnb saying I wa...

AirBNB / inaccurate personal data collected and published

Feb 11, 2019

Please refer to my open air bnb case. It's unethical and an abuse of power to not correct inaccurate data. Dear Leo, Air BnB has regulatory obligations to ensure data being collected is accurate and complete, (and personal and sensitive information is kept private). One way Air BnB tries to...

AirBNB / avalanche/blizzard-airbnb refuses to refund says it is not extenuating circumstance/resort accessible

Feb 08, 2019

AirBNBAVALANCHE/Blizzard-AirBNB refuses to refund says it is not Extenuating Circumstance/resort accessible I had a reservation in Kirkwood Resort California from Feb 4-8, 2019 but could not access the property due to blizzard/avalanche conditions. The weather was so severe that Kirkwood resort...

AirBNB / unreasonable accommodation

Jan 04, 2019

Booked accommodation through Airbnb, thought I cancelled due to host bad reviews, and booked another accommodation. Cancelled accommodation was cancellable at 1 days notice. Even though the host knew I had not shown up because I had no address or access details, Airbnb charged me for the...

AirBNB / compensation; terrible customer service

Dec 02, 2018

dear people of Airbnb... I herewith would like to submit this complain, as I am ultimately upset with your service. One of your guests abused me, lied at me & cheated me directly, while your customer service did nothing, didn´t take my calls & complaints into consideration. I wa...

AirBNB / trust & safety department

Nov 29, 2018

I had guests stay at my home and they damaged a carpet (and a chair). I have hosted many times. I filed a complaint with AirBnb in a timely fashion and was appointed a case manager (Olivia) that was completely useless. She could not understand the case at all, made typos in her emails to...

AirBNB / host service

Oct 30, 2018

Hello, we had a problem with a host through airbnb. We have stayed at their flat with them. Late at night, they left the flat without any notifications and we have locked the doors for safety reasons. They returned past midnight around 1am and rang the doors which we opened and then yelled...

AirBNB / cancelation

Oct 17, 2018

I enquired about a property on Air B and B sent the host an email to sayhad to check with my friends if location was ok could not get location until you reserved property cancelled it within 2 hours and now being charged full price for accommodation that I never wanted this was after the...

AirBNB / reservation and cancellation procedure

Sep 30, 2018

I reserved a two bedroom condo in Tower 3 (8th Floor) of the Grand Venetian in Puerto Vallarta. The "Superhosts" were Fernanda and Sacha based out of Oregon. I booked the condo in January 2018 for a stay in December. Nearly one year in advance. I left a deposit of USD$1600. This holiday...

AirBNB / inappropriate guest & review reporting

Sep 23, 2018

I have reported inapproreate and agressive behavıou abot a guest named Bilge Yasar (resevation Number: HMX43A8P9F / Villa Manzara Stone Villa 2.nd Floor/ 08/26-09/03). She phoned twice in an hour saying her water is cut off- lying as it was for a few hours had a bit lees pressurized and asked...

AirBNB / policy and customer service

Sep 19, 2018

I have tried on several occasions to tell AIRBNB to change their policy. I am being penalized for not accepting reservations from people who have no ID and no reviews. Today i called customer service and complained and gave her examples. On one occasion i looked at a manʻs Facebook and saw...

AirBNB / airbnb services

Sep 18, 2018

I asked question to a host as it's in Airbab website and immediately received a declined, then why you having "contact host", if i do not get an answer? I chatted with airbnb officers or customers services, said that the host must declined or accept within 24 hours. Very disappointed of such...

AirBNB / promised then denied referral fee

Aug 30, 2018

On my referral page I received a notice that my referral fee had been approved and I would receive it in 15 business days. After 15 days when I went to check on payment I was told I would not be receiving the payment. When communicating with one customer disservice agent she suggested to...

AirBNB / booking policies not followed by company

Aug 29, 2018

Airbnb policy indicates that all customers MUST have a photo id on file for all reservations. I am getting numerous reservations with no photo or pictures of art/animals etc... For security reasons this needs to be enforced. In order to instant book, customers are required to have rented...

AirBNB / agio anna studios

Aug 25, 2018

Unsatisfied customer and no th normally one for review, travel every year and no used air bnb fir first time, I feel sick at wh as t had happened to us. Two friends came back to our place for a drink, we had not even had the drink when nicolas one of the sons of the place entered...