MakeMyTrip’s earns a 4.0-star rating from 626 reviews, showing that the majority of travelers are very satisfied with booking experience.
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Immediate refund for my booking that has been charged but no ticket issued
Hi, good day. I booked a ticket from MMT yesterday August 6, 2021. They processed the payment transaction, deducted the payment but no ticket has been issued instead they sent me a message that my booking has failed but they already deducted the payment from my card. My booking id is AN7914755544552, rountrip ticket from Dubai to Amman via fly Dubai. I check the status and my refund has not been processed yet but I was inform that it was already initiated but nobody from. MMT can explain what really happen to my failed booking. Kindly please processed my full refund immediately. Do not add up to the problem that most of us were struggling due to this pandemic, I booked from MMT because I thought it was a legit online agency.My name is Marvilyn C. Lozanes and my email is [protected]@yahoo.com. Please resolve this issue immediately. Thank you
Desired outcome: Full refund of my money for failed booking
Refund under booking ID NF7814625299 / PNR AB46VJ
Due to pandemic our flight was cancelled last year, Spicejet confirmed that full amount has been credit to Makemytrip but till date the amount has not been credited to my wallet. As the booking is more than 1 year old so it is not reflecting on MMT web portal nor there is any customer care executive available on any numbers. Even there is computer generated response on email.
Long delay in refund of cancelled tickets
I have cancelled my ticket booked through Makemytrip (Booking reference id: AN7019555100890) on 25th April 2021.
The booking is from Dubai to Hyderabad (Indigo) and Hyderabad to Dubai (Emirates).
After continuous follow-up's, the refund has been initiated for Indigo flight.
However, the refund amount for Emirates is showing as Zero. I was shocked and called their customer care who do not have any clue to guide and they finally say it would take another 45 days to process the refund. Meanwhile Emirates has denied to refund any amount if the booking is done through travel agent (Make my Trip).
There is no clear information neither from customer care nor any definite time line to process the refund.
Request Make my trip management to look into the matter and do the needful and its a lesson learnt that I would never after book any tickets through your portal
Money deducted from account and ticket not booked, neither i got any refund
Money deducted from account and ticket not booked, neither i got any refund
from make my trip. When contacted the bank SBI they told transaction was successfull. Transcation ID is: IGAKWIOAN3 .
Please help me out in getting back my amount, as it is very frustrating for me.
EVen unable to contact make my trip customer care executive regarding this issue.
Desired outcome: NIraj Mishra.
Payment debited but no ticket booked, please kindly help me to get back my debited amount
Dear Madam/Sir,
This is Sakthivel B from Chennai, I had booked bus ticket to Madurai from Chennai on 27-03-2021 around 11.30 Pm, While booking ticket payment got confirmed through the payment gateway, yet the ticketing process did not get completed. A page was displayed saying that the 'booking had timed out'. So, the payment had now been deducted from my account and there was no ticket to show for it
I had tried to reach mmt customer care but there is no proper channel to connect customer care executives directly and same email support also, I tried to customer care number given in mmt website, that is Ivrs communication it's asking to enter booking id, while booking
ticket I didn't get any booking id but my payment got debited from my bank account,
How do I enter my booking id?
Please kindly go through on my compliant, and u would request you to refund my amount of RS 927
THANKS
Sakthivel B
[protected]
[protected]
Money deducted but tickets not booked
I tried to book my flight today, I made the payment which was debited from my account but the tickets have not been booked by make my trip and no confirmation mail has been received my me till now...
It was a huge amount and I am highly disappointed with this, kindly refund the same.
I request you to look Into the matter as soon as possible
Email id- [protected]@gmail.com
Flight booking
Booking ID: NF79164270605312
I have made a request to transfer Rs 6566 from my MakeMyTrip wallet to my bank account on 28/01/2021 for Rs 6566 /- for my cancelled trip from Delhi to Kolkata via Indigo. I paid Rs 14716 /- for my cancelled trip from Kolkata to Delhi and Return journey. But I have just received Rs 6398 /- refund for a cancelled trip from Kolkata to Delhi trip via AirAsia. I am yet to receive Rs 6566/ for my cancelled trip from Delhi to Kolkata via Indigo. Although you have received Rs 6566 /- from Indigo on 08/12/2020 and showing that it has been transferred to my bank account on 28/01/2021. I am attaching the screenshot of my Makemytrip wallet.
I tried to contact you over the phone and chat with no success as usual.
Repeatedly I am sending requests and tried to contact the phone but without any help. Always I am getting a response that I have received Rs 6398. Therefore read the message completely before your reply.
Look into the matter and do the needful at the earliest as it is over one year that I have not received the refund.
#worstservice
#fraud
#cheater
Desired outcome: Refund Rs 6566 to my bank account
Refund not yet issued
Hi,
I am Mahendra booked a ticket via MMT and my booking ID - NF78148263732808.
From Chennai to Nagpur
One Way Flight
I have cancelled two months before however refund is not yet issued to me.
I confirmed with @IndiGo6E they also issued refund to MMT.
I still couldn't get why are you holding my amount? I sincerely request to process my refund as soon as possible.
Desired outcome: Refund to credited back to my account
Refund amount
I would like to inform u my name is NITHISH KUMAR i booked ticket Abudhabi to Trivandrum 7 may 2020 ..my id no NN7014452478208 and i cancel the ticket because of pandemic situations corona issue..still i not get my refund amount 17500 Rps . December first week i call ur customer service only lady info me Dec 27 2020 u will get amount..why she tell lie about my refund so iam kindly request u pls refund my money as soon as possible ..My contact number +[protected]. Thanku
The complaint has been investigated and resolved to the customer's satisfaction.
Go air
I had a flight scheduled for 3rd June 2020 from Mumbai to Delhi with Go Airways. My flight got cancelled due to Pandemic Situation .
I received an email from Go Air that that flight has been cancelled due to some unmanageable situations and i can either go for alternative flight or request for full refund.
I contacted Make my Trip (which was really hard to contact) they mentioned that they mentioned that they will processed the request and they will check with Airlines and will process the request. Its been months i have been trying to contact to Make MyTrip and their number does not work nor they have any email support. I tried to contact to Go Air and Wow! their numbers are also not in use. I am feeling cheated here .
Flight number :- G8 391
PNR number :- H7MTXM
My email address :- mehandi.[protected]@gmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
Flight status due to change in travel advisory
I booked a ticket for Manchester-Mumbai on Turkish Airlines for March 20, 2020. Due to the travel advisory, i have been trying to speak to Makemytrip but i'm perpetually on hold. After holding for more than 1 hour, finally lost patience and disconnected. Now i get a message that my problem is resolved but i have no clue what the resolution is since i did not speak to anyone w.r.t. my problems.
There is no email ID that i can write on. I found one email address and wrote on that but the mail bounced back.
How in heaven's name are we supposed to connect with them?
The complaint has been investigated and resolved to the customer's satisfaction.
Cancellation charges
Booking id: NN2813352717076, Airline PNR: YKG2R
I am not able to understand your calculation of cancellation charges. As per the E ticket issued to me on 19th Feb, it is very clearly written cancellation charges per passerger as Rs. 16065 by the airline and Rs.649 by MMT. Despite this you have deducted the convenience fee @Rs.1279 as well. This is not at all correct because i) You have taken the convenience fee at the time of booking and ii) you have written very clearly of the cancellation charges on the ticket.
Therefore, kindly refund me Rs.2558, the excess amount deducted. You have taken the convenience fee once while booking. Therefore, You should not be taking the convenience fee twice especially when you are charging Rs.649 as your part of cancellation charge.
The complaint has been investigated and resolved to the customer's satisfaction.
flight cancelation
I booked flights for me and my family(total 5 members) round trip from Bangkok, India to Amritsar, India on Jan 9, 2020 for Feb 5, 2020 to March 3, 2020. Few days ago I was informed by Spicejet that their flight SG88 from Bangkok to Delhi at 3:35 am on Feb 5, 2020 is cancelled and they can book me to another flight leaving at 11:10 am and reaching delhi at 13:50 pm but I told them that I gonna miss my connection from Delhi to Amritsar by Vistara departing at 12:30 Pm. They said it is not their problem ask Make my trip. Since then I am struggling to get any answer from MMT and they say we can't do anything as my next flight booked with Vistara is non refundable as it is ecomony standard but while make booking it was told that booking is made under premium economy. No answer yet from MMT, Vistara and Spicejet. Called all numerous time.
airline booking
Dear Sir, This is Balasubramanian. I had booked the air ticket from Bangalore to Hyderabad on 12/10/ 2019 at 15.20 hrs through Spicejet airways. Some technical issue the flight got cancelled prior to one day. The refund amount of Rs.11791 has been credit back from spicejet to Makemy trips and they did not credited till date to my account. After following-up with Spicejet they had confirmed that the amount is already credited to Makemy trip on the same day but Makemy trip is holding the payment for more than one month. After calling Makemy trip they are saying they can initiate the payment after 72 hours. I had lost one more credit period as of now and also they are extending the timelines. If the flight itself cancelled, the amount would have been automatically paid back to the customer on the same day or following day. Nothing is followed in Makemy trip. Attached is the PDF file for your reference. Please take necessary action.
From: MakeMyTrip
Sent: Tuesday, October 8, 2019 11:16 AM
To: balabalu_18@hotmail.com
Subject: MakeMyTrip Customer ETicket : NF29152235726966
TICKET - Confirmed
Booking ID: NF29152235726966
SAT, 12 OCT '19 BANGALORE TO HYDERABAD 1h 5m
Spice Jet
SG-708
BLR
BANGALORE
15:20 hrs, 12 Oct
Kempegowda International Airport
Terminal 1
1h 5m
Economy
HYD
HYDERABAD
16:25 hrs, 12 Oct
Rajiv Gandhi Intl Airport
PASSENGER(S) PNR
E-TICKET NO. SEAT
1. Balasubramanian Natarajan, Adult E64JJI
E64JJI
2. Bhavani Kandasamy, Adult E64JJI
E64JJI
3. Harisanjay Balasubramanian, Adult E64JJI
E64JJI
IMPORTANT INFORMATION
• Check-in Time : Check-in desks will close 1 hour before departure.
• Valid ID proof needed : Carry a valid photo identification proof (Driver Licence, Aadhar Card, Pan Card or any other Government recognised photo identification)
• DGCA passenger charter : Please refer to passenger charter by clicking Here
• Beware of fraudsters : Please do not share your personal banking and security details like passwords, CVV, etc. with any third person or party claiming to represent MakeMyTrip. For any query, please reach out to MakeMyTrip on our official customer care number.
• Web Check-in (opens 48 hrs. before departure): SPICE JET - Use PNR and First & last name, origin and destination city only.
BAGGAGE INFORMATION
Type Sector Cabin Check-in
Adult BLR-HYD 7 Kgs 15 Kgs
EXTRA ADDONS
• BLR-HYD : Meal Purchased - Vegetarian Meal, Vegetarian Meal
PAYMENT INFORMATION
• You have Paid INR 12, 948 | For Fare Breakup Get Invoice
MANAGE BOOKING
To manage your booking like cancellation, date change etc., Access this booking online or download our App for Android or iOS
MODIFY
DOWNLOAD
PLAY STORE
APP STORE
CANCELLATION AND DATE CHANGE CHARGES
All charges below are per Pax and per Segment in INR
BLR-HYD Cancellation Charges
Type Condition Airline Makemytrip
Adult After departure Non-Refundable
0 hrs - 2 hrs Non-Refundable
2 hrs - 4 days 3500 300
4 days - 365 days 3000 300
BLR-HYD Date Change Charges
Type Condition Airline Makemytrip
Adult After departure Non-Changeable
0 hrs - 2 hrs Non-Changeable
2 hrs - 4 days 3000 300
4 days - 365 days 2500 300
24x7 CUSTOMER SUPPORT
MakeMyTrip Support
Tel [protected] (India toll free)
+[protected] (India)
Web https://supportz.makemytrip.com
Airline Support
SPICE JET [protected]
Note: Please do not reply to this mail. It has been sent from an email account that is not monitored. To receive communication from makemytrip.com, please add noreply@makemytrip.com to your contact list and address book.
Airticket booked on 12/10/2019 vide : MakeMyTrip Customer ETicket : NF29152235726966;
PNR number is : E64JJI
Spicejet Airways
Flight Cancelled on 11/10/2019.
Amount refunded from Spicejet on 12/10/2019.
Amount holded by Makemy trip from 12/10/2019 to till date.
Refund policy after discussion with customer care 72 hours initiation.
Bank credit would take after initiation and another 72 hours.
Total amount paid from my credit card is Rs. 12716.
Total amount displaying in the ticket is : 12948.
Booking IDNF70144266171254 SPICE JET PNR:G7DHQV
Airline already refunded but MMT not giving this amount to us. what kind of fraud business going on during this crisis of COVID they are cheating customer.
wrong timing provided on ticket
Bought tickets for Delhi to Kochi on 13th Oct. Make trip had wrong timings mentioned for departure 15:45 instead of 15:15. Reached counter 2:45 and was not allowed to board the Vistara flight. Had connecting international flights same evening from Kochi. Vistara airport staff confirmed that there was an error and provided written conformation for full refund of ticket within 7 days. Only option available was AIR india business class ticket for INR 38, 147 which Vistara said they cannot fund. Had to buy the business class ticket on emergency.
Been trying to contact make my trip and raised cancellation from website. Their automated IVR system does not recognize my booking ID or mobile no. Finally spoke to a gentleman called Aditya in head office number who said they would be able to refund and will also assist in claiming insurance from Reliance for the Air india ticket as the itineary was insured.
Now 1 week later have recd. email from make my trip for refund of INR 64 due to no show. The phone line to make my trip keeps dropping off and have explained the case to 3 people there, Amarjeet, Divyajyoti & Aditya including email correspondence with Vistara refund document proof's being sent.
Make my trip need to get over this palaver and get their act together to have this resolved asap.
travel ticket not valid
Dear Sir / Madam
I am Sukhdev singh, my brother booked the ticet from malta to delhi through our Makemytrip.My Traval date is today, today i reached to malta airport arraound 05:00 AM, the flight time 07:30am, when the Boarding the Airlines team did not allow to travel, because the ticket is not valid.So i was waiting long time and also request to Airways Customs but not allowed, then i call to our Customer care, Mr.Deepak attend my call, he told wit some time, till now answer, i am inMalta Airport, so Please do my favar to travel today, because my family waiting in Delhi Airport.
Ref:
Booking Id: NN7111046406130
PNR-JKHFFN
E-TICKET NUMBER-055 [protected]
refund
Ref - NH7209533295814
Charged twice for the above booking. Make my trip is fooling me around every single time over the phone & on the email by providing wrong dates that money will refunded but still no refund. Everytime I'm speaking to customer service they saying wait another day money will be refunded but still no luck. Seems like a scam now. I have attached the emails sent by make my trip regarding the refund dates. No contact is made by the supervisors from make my trip regarding this refund. Pretty disappointing as it looks like make my trip does not want to refund my money back
flight ticket
In reference to the email sent to you on 8th Oct 2019 and today about charging excessively and incorrectly over and above the actual ticket price and displayed ticket price on the website
Please arrange for refund of the extra amount asap
Booking ID - NN7019846704520
Invoice Details
Invoice No. : [protected]
Invoice Date : 2019-10-03
PAN No. : AADCM5146R
GSTIN No. : 06AADCM5146R1ZZ
Place of Supply: Haryana
Service Category : Reservation services for air transportation.
SAC Code : 998551
abhishek.[protected]@gmail.com
amount got debited but tickets not yet received. and unable to contact customer care executive.
Hi,
I had booked onward and return flight from Bangalore to Chennai on 10/Oct/2019 from below Login id. The amount got deducted from my bank acc and MakeMyTrip wallet as well. But I haven't got the tickets.
Also I'm unable to contact customer care executive.
Pls. do the needful.
Login : [protected]@gmail.com
Booking id: NF21144236208932
Regards
Kamal
[protected]
fraud transaction from my credit card
Dear Sir,
I'm Darwin Selvaraj and residing in Singapore. I received my September 2019 month credit card statements recently and found that there was fraud transaction happened on 20th August 2019 from my credit card amounting S$442.97 (INR 22158) as a ticket booking. But I didn't received any booking confirmation from you or from any other airline. Please note, I have not booked any ticket on that day. Hence I don't know any booking reference to check with you on the booked ticket details. I'll attach my credit card statement here for your review and assessment. Please check and refund the amount back to my account urgently. You can contact me via email at [protected]@yahoo.com or mobile at +65 [protected].
Regards
Darwin
MakeMyTrip Reviews 0
About MakeMyTrip
MakeMyTrip has a user-friendly website and mobile app that allows customers to easily search and book their travel. The website offers a wide range of options for flights, hotels, and holiday packages, making it easy for customers to find the best deals and discounts. The company also offers a 24/7 customer support service to assist customers with any queries or issues they may have.
MakeMyTrip has partnered with leading airlines and hotels to offer its customers the best travel deals. The company has also introduced innovative features like the "Pay at Hotel" option, which allows customers to pay for their hotel bookings at the time of check-in. MakeMyTrip also offers a loyalty program called "My Rewards" that allows customers to earn points on their bookings, which can be redeemed for discounts on future bookings.
MakeMyTrip has won several awards for its services, including the "Best Online Travel Agency" award at the CNBC Awaaz Travel Awards for six consecutive years. The company has also been recognized for its innovative marketing campaigns and customer-centric approach.
Overall, MakeMyTrip is a reliable and trustworthy travel portal that offers a wide range of travel services at competitive prices. With its user-friendly website and mobile app, excellent customer support, and innovative features, MakeMyTrip has become the go-to platform for millions of travelers in India.
Here is a comprehensive guide on how to file a complaint against MakeMyTrip on ComplaintsBoard.com:
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MakeMyTrip emailscontactus@makemytrip.com100%Confidence score: 100%Supporttriphelp@makemytrip.comSupportfeedback@zen2-makemytrip.comSupport
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MakeMyTrip addressDLF Building № 5 Tower C, DLF Cyber City, DLF Phase 2, Sector 25, Gurgaon, 122002, India
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 10, 2024
Most discussed MakeMyTrip complaints
refund not given on timeRecent comments about MakeMyTrip company
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