Ticket Ref # GSIVEO, AHD-KTM-AHD, dated 20th Aug (return 23rd Aug, 2018).
We had booked a ticket on Aug 4, 2018 with Jet Airways on makemytrip. As the per ticket copy issued by makemytrip, we had a check-in baggage allowance only while returning from Kathmandu and not while going.
On the ticket (ref attachment), Ahd-Ktm sector dated Aug 20, 2018, the check-in baggage allowance reads "not available", while for the return sector, it reads 20Kgs.
We had to purchase baggage immediately. The baggage was expensive, even as per international norms and hence we could purchase only 5kgs.
Upon reaching the airport, the Jet Airways staff asked why we had purchased baggage when we had a 20 kg baggage allowance. Upon showing him the makemytrip issued ticket, he understood and explained makemytrip's ticketing error. Not only could we not carry things to Kathmandu for the trip, but had to buy the baggage.
We would like makemytrip to refund our baggage payment of INR 7331 immediately.