This was mail sent to them.There is no proper action from the company.
In relation to an air ticket purchased from your online service, I would like to seek your attention to the sequence of happenings here under.
1. On 9th July 2015 I had booked a ticket from Muscat to Cochin as travel date on 18th July 2015 & return travel date on 04th August 2015. (Confirmation message & Ticket copy attached). Please also find herewith the invoice received for the purchase of ticket (INR 42, 929).
2. After two days, the return date was rescheduled to 28th July 2015 instead of 4th August 2015. ( Date Change ticket copy attached).
3. On 15th July 2015 I cancelled the ticket & I was informed from your service person that refund would be processed within 4 working days.
However, till date I am calling your service team every day for the refund & nothing is done so far.
I am totally exhausted and humiliated calling your service people for the refund every day, nearly a month time now. More often I am not getting no proper response or not getting the service personnel whom I was talking to or holding the line untimely without response.
Please find attached the invoice received after booking which shows the amount paid (INR 42, 929). In the cancellation confirmation the amount shown is including INR 650/- paid for date change. Over the phone I was informed that cancellation penalty is INR 2697/-.But while logging in the cancellation penalty was shown as deduction from the date change fee paid. When enquired, the person from your service team had informed that the same would be updated soon and the refund of INR 40, 232 would be effected in my account soon.
I have spoken to your service team (Renu, Raju Yadav, Ravikumar, Aparna yadav, Bhavana) & no one is following up on this issue. After repeated calls the date change fare of INR 650/- which was paid from credit card was refunded. But normally there is no refund of the date change fare paid.
I think there is some serious issue with your system/staff in your organization as I am getting different answers and none of them are accountable. One day they were telling that payment is not showing in the system & the next day I was told that the ticket is already exchanged with the airline !! ?
If this type of irresponsible action continues any more, I would be forced to take help of consumer court, Media and whatsoever way for getting it resolved.
Looking forward for your immediate response and earliest refund.