Complaints & Reviews

Hilton Grand Vacations Club — Gifting bait n switch

Hi I purchased a 5/4 package for Las Vegas and it was cancelled due to Covid19. I have been receiving email...

Hilton Grand Vacations Club — Refund not issued timely

On 9/4/2019, "Natasha" was to have issued a full refund for my Hilton Grand Vacations package (she...

Hilton Grand Vacations Club Timeshare scam

Member since 2002, I can also testify that they got me! HGVC is a scam of immense proportions, but it will be ‘legal' for as long as it brings generous taxation revenues to the municipalities involved. We were also lied to, mislead and taken advantage of.
The best part is that Hilton can buy back our ‘dream timeshare' for about 1/2 of what we paid for and their RE fee will be 40% of the selling price. I have seen people going to jail for less than that, but Hilton gets away with it. Please take a moment to read ‘Hilton / HGVS scam' on the internet. The stories are sad, and many innocent average income people have been scammed with essentially no easy out and no way to recoup their hard earned money!

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    Hilton Grand Vacations Club annual owners fees

    HGVC is a scam. Our Annual owners fees have nearly quadruple, now approaching USD 2, 000 per annum. We were duped and mislead originally by a cool salesman wearing Hawaiian shirt and a gold Rolex. We were lied to, including the fact that with our purchase would come offers and special rates for sir travel (never offered / does not exist).
    The Owners fees are out of control, totally unjustified. Other gold Rolex wearing representatives have told us ‘but you decided to buy in Hawaii, known to be expensive !'.
    Yet another gold Rolex wearing salesman told us that getting out of our ownership is an option, but we will be lucky to be even our original investment after 17 years! Bad, very bad...

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      Hilton Grand Vacations Club — billing/refund

      December 22 2018. I purchased a timeshare preview vacation. Trip cost $118 for 4 days 3 nights. I paid and...

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      Hilton Grand Vacations Club — exorbitant maintenance and user fees increase annually! no increased in value.

      HGVC is a scam. Maintenance fees have gone from under $600 to well over $1200. Fees for just booking have...

      Hilton Grand Vacations — fee

      I made a reservation at a Hilton Hotel and was transferred unwittingly to an operator at Hilton Grand...

      Hilton Grand Vacations Club — monthly loan payments

      HGVC is historically applying payments 1-7 days after checks have been cashed according to my banking...

      Hilton Grand Vacations Club — Stay in Hotel

      This was by far the worst experience I have had in staying at any hotel and yes we travel quite a bit! And...

      Hilton Grand Vacations Club Time share in Orlando

      I was a satisfied Hilton Rewards member utilizing them whenever I could for both personal and business related travel until I was misled into paying for the Orlando Vacation promotion. Normally I politely decline and move on but on this day the sales associate made the offer sound too good to pass up. I was told I could pick a guest suite at any Hilton property in Orlando as long as I completed my reservations in the next 6 months and the only caveat was the two hour presentation for their timeshare and room availability. Once we attempted to make reservations I was told we could not get a suite at the hotel we selected but only a guest room and would need to select another hotel. I had verified with the hotel before I attempted my reservation that the suite we wanted was available so this was definitely a bait and switch. Cramming 4 people into a small room and then having to sit through a presentation is not my idea of a vacation. Hilton has lost my trust and my business. Buyer Beware! Here are my accommodation details.

      Reservations are on a space-available basis. Please reserve high-season travel in advance to avoid disappointment. Savings and available accommodations may vary by season. The retail value of the accommodations featured in this vacation package is $199-$599/night. Upgrades may be available at an additional cost. Package includes accommodations and named gifts only. All other charges, sales taxes, expenses, and the cost of travel are your sole responsibility and not included in this special rate. Holiday, high season or weekend rates may apply. Written confirmation required at check-in

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        • Ji
          Jim Cech Jan 09, 2019

          The HGVC sales folks just played the same trick on us except we were promised a one bedroom suite in Hilton Head for a 60 min update. We received a confirmation for I bedroom studio, in Vegas and an additional bill of $40. Hilton Head said they do not offer or have 60 min tours...
          Bunch of used car salesmen. They bought the Hilton name, but did not buy into the ethics.

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        Hilton Grand Vacationa — Lack of Security

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        Hilton Grand Vacations Club — Stay away

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        Hilton Grand Vacations — did not receive promised awards

        Hilton Grand Vacations makes offers for you to look at their timeshares. I flew- my cost- to Las Vegas just...

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        Hilton Grand Vacations Club — total scam

        The sales representative who sold us the packet was really good at convincing us to buy into the time share...