Lowe's
complaints

After years of shopping at lowes I have made my last purchase from lowes. Your rebate program is a scam and your refusal to honor 35 dollars you have lost all future purchases.

Lowes is running a rebate scam. After years of shopping at lowes I will never enter their store again. Their company is untrust worthy.

I went to Lowes in Miami Lakes, that store is very clean and organize we went with my husband to do first installation and they called some one Evelin Olivera and she hardly speaks english and also she has a very bad actitud, seems like she had more important things to do than help and talk to the customers.

We had a couple of questions for her she did not know and she was bad informed later on her supervisor took over and did a good job with us and the questions we have were answer.

When we were ready to pay we went to customer service and a lady Vanesa asked if was some thing wrong, we just told her how bad we feld about this lady and the experience with her, she said no matter what we wil do she always will be fine since the managmet team will protect her, we never paid the installation agreedment and walk out of the store and we went to the competition.

This lady in customer service said that they are many cases in the store like this with other employees but the friendship inside the store goes beyong that and bad employees get away with murder, because of the things that going on such a personal friendship between employees and the people incharge, thats why they don't feel confident on say the complaint to no one else and tried to talk to the customer out of any complaint, my personal opinion, Lowes need to change employees and managers around so no one will do such a friendship where the customer is the one who waks away for ever and very unhappy or they need to be out the job for good and get better people, profesional and caring.

Can't you read English? Why do you have to open the box? You should know better than to open the box...nobody wants to buy open boxes because they maybe missing something. That's is the reason people open sealed boxes is to take something out. Otherwise they can't read the box which is printed with the contents enclosed. What's your reason? You didn't give it in your complaint. So now you defaced the merchandise. Every person afterwards will have to check if something has been removed...or worse discover it after they arrive home. How many times has that happen? Do not open the boxes. Period. Anywhere...anytime.
If the shoe fits ... wear it. Do you need a translation?

Horrible customer service. Knowbody knows what they are doing. They refuse to help you, Worst experience I ever had at a home improvement store.

###! LOWE's is so paranoid about a lawsuit they won't even confront shoplifters unless they have videotape and 6 witnesses. Sounds like you were feeling guilty or just paranoid or maybe you just feel like this normally. maybe a valium or something stronger like a bullet will put you out of your misery.

For sure, that's hardly a paint problem. That's a problem with the painter.

Surface prep! It ain't the paint buddy. Besides, stop watching home improvement shows, you're not that good and you never will be.

I purchased a $159 Extended Protection Plan for my Whirlpool Washer. The paint is peeling off. A Lowe's service technician and a customer representative from Lowe's Service Advantage said it was misapplication by the manufacturer. However, Lowe's is breaking their legal contract with myself and calling is "cosmetic damage" (please reference Lowe's EPP contract). WARNING! Do not purchase an Extended Protection Plan from Lowe's! Purchase one directly from the manufacturer. I wanted to file a small claim against Lowe's; however, the filing costs were over $100.

I was promised delivery of a ''fridge this morning. When I called at 11.20 a.m. to make sure the delivery team were on their way I was told that they had not left yet but "were working on it".
There are other things people have to do other than waiting for a delivery to show up.

I can't work outside because they have my land line number and insist on calling up before they deliver. I had ask for a ballpark delivery time when ordering the goods but they wouldn't be tied down; if they had even told me when deliveries begin (since this is apparently not very soon in the day) I could have done the other things I needed to do first.

Now it looks as though I might not get anything else at all done today - and I'm wondering if they will show up at all.

All they have to do is bring in our 'fridge and plug it in, maybe they will balance the legs. I have already emptied my old fridge and there are food items and one medication that need to stay refrigerated. I've moved the old fridge outside single-handedly to save them (and me) time. They just need to show up!

I've deliberately waited until 12 Noon before submitting this complaint, as their promise was, after all restricted to delivering "in the morning". Now it is Noon and they are officially in default of their promise.

Despite the hassle I believe I will be making my own deliveries. They have only to come less than six miles and charge $55 to even drop anything off!

She is nick name the Princess by most of the employee's at Lowe's. The Lowe's store manager allows it to happen, because his is an idiot! She came in as a seasonal employee. She was too lazy to pick up an insert that had fallen onto the floor, so she stepped on it and shoved it under a skid. Now she has head cashier rights no thanks to the big idiot store manager. We are suppose to clock in with our vest or apron on, but no in her case. She clocks in with no vest or apron on, because she is the princess. When she is late she will decline the punch in an make some excuse why she was not able to punch in on time. She is power hungry and treat some employee like ### in front of customers. Customers are in disbelief. She is impatient, rude, lazy and dishonest, but the big idiot store manager will keep her! She love to sit in customer service and do nothing. She will walk around the store and do nothing when she is acting head cashier. Basic getting paid from Lowe's for doing nothing! Lowe's really know how to waste money on this employee, no thanks to the store manager! There is this fact that she will steal the head cashier keys when she can get the chance to do so. That way she can just stand there and look pretty and now she has the power, because she has the keys. But Lowe's will keep this employee, The Princess!

I just found out that a Seasonal-Student is paid a lot more than the Part -Timers. The Seasonal-Student started in 2017, less than 2 years ago. That person is being paid $10.60 an hour. I work all year round and have been with Lowe's for 6 years. I'm still getting paid under $10 an hour. It's almost a dollar more than I get paid. I'm struggling to see how to pay my mortgage and utilities! What's wrong with this picture! What is Lowe's thinking. Lowe's steal hours from the Part-Timers and cut them down to 10 hour per week and gives them to the Seasonal-Students. Seasonal-Students even are given more than 10 hours a week. They will not be living out on the streets, like I will be very soon. They still have a home to go back to! Not happy at all concerning this matter. Lowe's treat their loyal Part-Timers like dirt or ###! Lowe's treat the Seasonal-Students like gold! : ( Lowe's need to pay your Part-Timers more! A lot of Part-Timer are very upset of the whole situation!

May 2017 floors were installed in my home by Lowe's located in Newburgh, NY. During installation by contractor's they broke a pipe in the bathroom. The pipe was incorrectly fixed which caused cracking in the Marble floors that were installed. Lowe's was contacted by myself in December 17, 2017. On 1/12/08 Contractor Danny came to my residence and removed several tiles from the bathroom. On 1/21/08 Uptown Contracting Company was scheduled to come to my home to repair the broken pipe. This company never showed. On 1/23/08 a complaint was filed by myself. I called Lowe's Corporate Office on 1/23/08 and spoke with Ruth she administered complaint # [protected]. Approx. two weeks later the pipe was fixed On 2/4/08 Contractor Danny put cement on the floors and stated he would return in 48 hours to tile the floors. He never returned. To date we have no floors and Lowe's did not return our money.

When attempting to check out at the Lowes Store located at W. 10th Street, Indianapolis, IN, only one cashier line was open. Several customers were waiting to be helped. The man in front of me asked a store employee if she was opening another line and she said "yes." We went to the line she indicated and she began to wait on this man and then told me that I had to go to the cashier next to her who had just opened up. I had to go to the back of the line. When it was my turn to be served, the cashier simply walked away leaving me standing there. The cashier who had told me to move to that line was waiting on customers who had been behind me. I put down the items I planned to purchase and stated "I guess I am leaving." People behind me said the same thing. I have spent close to $25, 000 at Lowes over the past couple of years. I had just finished working a 14 hour shift and wasted an hour in the store. They have lost a good customer through their employees' rudeness.

Head Cashiers has no concerns about their Loaders getting Heat Stroke. They (Lowe's, Managers, Human Resources, or Head Cashiers) do not give Loaders enough time or frequency to allow them to get their core temperature down or allow them to drink enough water to get rehydrated. Lowe's makes this great speech about "Safety" and how important it is. Concerning this matter they lie, lie, and lie. They prefer a person to pass out and still will not admit to it, because they have idiots in charge of their stores. Lowe's apparently do not care about their hard working employees getting Heat Stroke and Collapse! Come on people wake up and think of what you are doing! We are talking about 90 degree temperatures and a heat index of 100%. How Stupid can you be!

I ordered 9 pieces of sheet rock and 1 piece of plywood (which took over 45 minutes they were short handed on a sunday as usual. Delivery was $49.00 ( I found this out after waiting over 25 minutes for someone at the pro desk who never did answer) and I was willing to pay it even though it was $45.00 less for the same delivery and materials at McCoys because I was told they would bring the materials in my house and being a woman I couldn't handle carrying all of it by myself. The morning of the delivery no delivery. It wasn't until the afternoon he finally called and said he was going to drop it in the driveway. I said I paid to have it delivered inside and he said he was only 1 person and it would be an additional $2.00 a sheet and I would have to wait for anther delivery day until they had 2 guys. After speaking to the store manager the only thing she was willing to do was refund my money and credit me back. If you're looking for customer service don't shop at Lowes in Killeen or either in Temple (their delivery charge was $69.00). Go to a real lumber yard. I learned my lesson.

I have a problem with this lowe's on west colonial. They are not professional people, I must admit there are a couple there but not many. You can never get any help on the sales floor. The management sucks after there was no help in the department i was in I went to the front to get someone to help me. The young lady got me an manager and she was not any help at all she had no knowledge and seemed to be very confrused. Again this was a manager she was very breif and short with helping me which really didn't help at all. But as I left out the door I looked around and saw alot of red vest satnding around the front door talking and laughing with the manager. There were two cashiers working with lines long. But we had about 5-6 people at the door talking. This is why I hate coming in lowe's poor customer service. I must say out of the whole lowe's store there are two young ladies that always stand out with great customer service is Taniesha and Sara. When they are not there I don't like going there. Two of lowe's best assets, very nice ladies wish everyone was like them.

Lowe's
2017 ogletown road
Newark de 19711

Clbsmith83@gmail.com

[protected]

The overnight manager at lowes "kim mynok" is the cruelest pettiest individual who has ever been in a supervisor position at this company. she picks on her overnight crew if she does not like them and lies to upper management about their work performance in order to get them fired. she is verbally abusive to everyone and especially picks on a disabled employee named steve kondus. steve kondus suffered a stroke a few years back and works hard to provide for his ederly mother! everyone works hard overnight's with the exception of kim mynok and her assistant mike trata. these two so called supervisor's sit in the back room the entire shift and put 99% of the work load on everybody else!

As I have already mentioned kim mynok is verbally abusive and holds unprofessional grudges against people she does not like. she does everything she can including moving freight in to the wrong bays to make the people she does not like look bad. this has caused people to get into trouble and lose their job!

Mike trata, her assistant does exactly what she say’s including the harassment of employee's she does not like. he does this so that she will give him a good review and a raise, not because its justified!
Let me restate that it has nothing to do with work performance.

All of the night crew associate's work hard with the exception of kim mynok and mike trata.
The most important thing I am trying to get accross is that kim mynok is abusive and unprofessional to her subordinates and deserves to be fired along with mike trata post haste!

Going to upper management does not help because they listen to kim mynok and mike trata not the associate!

It is a deposit that should be refunded or it should be clearly spelled out that it is not refundable. Class action lawsuit anyone?

I totally agree about the lack of customer service! I saw a few girls too busy talking instead of helping me and other customers check out. One was standing in customer service talking and laughing and another one was standing near a door talking and laughing to a guy with a blue thing on. I will never return to this store again!

Yes, agreed that Lowe's Valspar paint does not match their in-store color chart. Its usually two shades lighter which can be very frustrating. Its best to paint it on a same piece of wood in the store and take it home to color match, etc. I too had to go through this painful process.

Probably [censor] store out in the boonies that no one else wants to do either but needs to be covered. Other installers probably agreed reluctantly to take store, now it wouldn't be fair for them to take the [censor] store and you get whatever you want. Double edge sword either way...or maybe the AIM's just a power hungry dick..who knows

So you know everything about everything? The store manager only needs to know how to manage people. Do you know how to hook up a 4 prong dryer cord? without looking at a book. can a range cord be interchanged with a dryer cord? I bet if someone ask you, you would have to ask someone else. Go to home depot or Menards They must have smarter people there.

Incompetence on the store manager! He is a complete idiot! He can not answer a question I had. He had to call another person over to help me with my question. He is not very informed for a store manager. As a store manager you should know every aspest of all your departments. All he knows how to do is talk like a used car saleman. They irritate me to no end! I will spread to word to my friends to never come back !

I work in retail and I'm sooooo sick of people complaining about stuff like this. People are so self-centered they think that they are the only people in the store...very annoyed maybe you should stay out of ALL retail stores.

They are supposed to take out the packaging from the inside? I don't blame him for leaving it in the middle of your floor if you were telling him how to do his job and telling him what he was "supposed to do" Sounds like you were the one with the bad attitude. Lowes does not promise a time on deliveries. Just a day. I bet that you had probably called the store asking about the delivery and complaining before he even got there.