Lowe's review: they will not pay service provider for approved warranty work 121

I have damage from Hurricane Irene, I lost my heater, hot water heater, washer, dryer and many, many other other things. My insurance didn't cover anything because I don't have flood insurance. I called Lowes' to make arrangement to buy a hot water heater and have it installed. I was staying with friends an hour away because of mold in my basement, I aked if I could go to the Lowe's store in that town and pick out what I wanted and they could call the Vineland store and make the arrangements, they told me no, but I could handle it over the phone and the plumber would bring the papers to my home to sign, they said they do this all of the time. Well the plumber brought the hot water heater and installed it, after the job was done I went tdownstairs to inspect the job, first of all he had brought a 30 gal. heater rather thean the 40 gal that I ordered, it was sitting on the wet floor, I asked the plumber why he would put a hot water heater in the water when there were brinks right there to put it on, he said he didn't know that I wanted on bricks. Then he told me that he couldn't take the old hot water heater because it was too heavy, enen though Lowe's told me that was part of the service and he also told me he didn't have time to stop at City Hall and get a permit for the job, he said that I could go and get the permit and meet him somewhere and he would sign it. I called Lowe's immdeiately and complained, they apologized and told me that they would make it right. That was on a Thursday, on Friday the plumber called and told me he would be back on Monday and fix everything. Well he just left, didn't bring the 40 gal water tank, he said Lowe's wouldn't agree to a larger tank because I ordered a 30 gal, he didn't take the old water tank and didn't get a permit, the only thing he did was set the water tank on bricks. So need;ess to say I am totally pissed, I will never purchase anything at Lowe's again, I have been a customer for years and would love to have the money that I have spent in the store. I have learned my lesson. I hope this helps anyone who is getting ready to deal with Lowe's, think twice!

I agree! Stay away from extended warranties at LOWES! I had a pressure washer covered under an extended warranty. After arranging with Service Advantage for it to be sent out for service, I received a call weeks later that the pump had failed but it was not covered. They determined that the repair would not be covered since "a pump never fails outside of an abuse situation." I am trying to cancel the plan on a second pressure washer that I purchased. What a waste of money!

Lowes Portifino Resort in Universal Studio was an expensive disappointment. Besides the fact the beds are uncomfortable, rooms are too small, bathrooms are huge with tiny shower that barely sprays your body, the prices are outrageous.

The worst experience was at checkout. We had almost $400 in mini-bar charges, and the resort refused to provide a break-down. They said it just was not possible. That's unbelievably bad procedure. Beware of everything you room-charge at this hotel, and get two rooms if you have children. The 7 day vacation cost me over $10k.

The staff was ok, certainly not the best. I hear Hard Rock Cafe is much better.

Roof installed 10/2012. Shingles were improperly installed so that they lap over the drip edge. Large storm caused erosion along slab house is on. When called, at first said they would come right out. 30 minutes later called and said it was out of warranty and I would have to pay them to fix it. If the roof had been installed properly, the shingles would not be overhanging the drip edge and none of the erosion would have occurred. Even though the roof was never installed properly, Lowe's is taking no responsibility for making right. That is after they charged me over $6, 000 to do the job.

I was at Lowes [protected] ask abt a Metal roof quote the lady called the guy and before I got home a message was left I called and left my name and number, today I went back and it has been 7 days later I ask to talk to the store Manger which took forever for him to come when he did I explained what had happend and I dont like doing bussiness like that, he said let me look so he looked in the computer and said my guy dont do that we have never had a problem with him ! I said your guy never called me back after I left my name and number nor did he come and the guy walked up and then he started saying he did call me over 5 times which was a big Lie he started saying he can prove it with his att cell phone Bill I told him to prove it then lets see it ! the argument went on maybe 5 -8 mintues of course with abt 6 employee as Audience I told him I guess Lowes dont need the money the Point is what the Manger should have done is---> Say sorry abt what ever has happened and let me send my guy out for your quote but he did not he defended his worker and to heck with the Buyer this guy was in the wrong to let things go the way it did so I went 50 miles to another place thats real bull ! Customers should be treated better than that if it was not for customer there would be no Lowes in Glassgow Ky or any other State I was not asking for a Job nor Money nor a Discount just a Roof Quote !

I live in San Antonio, Tx. Purchased a GE Profile refrigerator on March 2013 also purchased the 4 yr extended warranty. In mid June 2015 the refrigerator went out. I called Lowe's service advantage and they gave me the number to a local appliance repair shop that goes by the name South Texas Appliance repair, it's address is 13327 Nacodoches Rd, 78217, phone number is [protected]. This shop sent a technician to my home, the technician said it needed a part and would have to order the part. It's been almost 2 months still not fixed. In between these 2 months I have made numerous calls to Lowe's service advantage. They offered to buy out my refrigerator, pretty much saying " Here's your money back, now go away!". I looked up the reviews for South Texas Appliances and they are horrible, and these reviews go back from 2008 till now!. I contacted service advantage wanting to know why they continue to go to bed with these incompetent people, till now, they continue to send Lowe's loyal customers to this shop. In desperation, I contacted GE Services who are not in the extended warranty circle and they offered to fix the refrigerator on their dime and their time. Shame on you Lowe's Service Advantage!

Where's that person who had the idea for a class action lawsuit? I'm in for sure!

Oh.my.goodness. All of the above complaints match my experience with Lowe's (DIS)Advantage Plan. We're a month out now from when our dryer stopped and I called for service. Lies, lies, lies. Can't even go into it without probably having a stroke.

my wife tried to buy a gift card for $200 and the check was turned down, but they turned right around and took the debit card on the same bank and it cleared, because there was plenty of money in the account. Why? It was embarrasing because she had stood in line for several minutes and then this happened.

To the ignorant Service Advantage Rep who is sick of us spoiled Americans and our hillbilly inability to understand service contracts:
Your rant did nothing to prove Lowe's or Sevice Advantage provides service that is even remotely up to par with what is in the black and white print on their service contracts. In fact, your ###ic prejudiced comments and anti-American verbiage (that's hillbilly American speak for "words you chose to use") proved everyone's point. You are what we get when we call for service and you are clearly not educated or interested enough to understand us when we read the fine print because, if it's not in that dummy script you're told to use, you are clueless.
I wonder why, if it's us consumers if lowes products that are the issue, why are you no longer working at that job? Clearly you fit the bill of the usual Lowe's Service Advantage customer service rep., and before you think I'm being nice, it's far from a compliment.

This is to let you know that after submitting my claim to a higher authority and having a store manager come out to inspect the improper installation, it was decided that indeed the original installer had rushed through the job and done it improperly. Lowe's is sending out a new installer to correct the installation and they are paying for all the damages caused by the improper installation.

Lowe's promotes customer service in the form of providing assistance in the loading of building materials and appliances into the customer's vehicle following purchase. Truth of the matter is that seldom, if ever does that service materize with the occasional exception of the garden department. Numerous times following the purchase of building materials, large bulking items and heavy bags of lawn application, the call for assistance is seldom answered. Management calls for assistance, checkers call for assistance and no one shows up. 10 to 15 minutes later a second call for assistance is ignored. Finally the front end manager ( usually female ) moves forward to help or when all calls are ignored and the customer completes his own task. I sometime assist the elderly in this task as the management fails to provide this service. Numerous times I have heard the comment or observed to new procedure for this service. You as the customer pay for a given amount of product and load and additional 25 to 33% for your time and effort. Four bags of mulch, become either 5 or 6; 12 2x4's become 16 and the same goes for the block, 6 x 6's and the drywall. If Lowe's can afford this loss rather than provide the service, then not only are they lossing product; but older customer's are finding a local smaller outlets in which to do business.

Perhaps the purchase would have put you over your credit limit. This is something to take up with the credit card company, not some cashier.

Maybe you have a bad credit history.

Sir:
I purchased a refrigerator from one of your stores (#0482) back on 24 Oct 2009. I also purchased a 4 year extended warranty within. Back on the 14th of June 2011, the ice maker quite. I called the extended warranty number a filed a clime. As of this date the problem is still not repaired. I have records where I have contacted the warranty people and your executive support office. I was set up with an appointment date and time for them to out to repair the unit. When they contacted me to confirm the appoint, I was told that they could not come out then. This was because the appointment was set up VIA their web page and it was not current. I was told that it would have to be sometime the next week. I call the warranty people back and provided them with this information. I requested another company to service my unit. I was never contacted by this company. Si I called them back and this time they gave Jim Whxxxxxx repair service, who I know of. This company contacted me, but took some time to come out to look at the unit. I was informed that on the 8th of July 2011 the parts were placed on order. I then was informed Mr. Whxxxxxx had received the parts on 13 July 2011. For over a week we talked to Mr. Whxxxxxx and his office asking when they would come out to replace the parts. We were told several times they would be there, but they never showed up. I contacted your executive support office and asked for their help. After I provided them with all of the information I had, I was told that they would get back with me. The following is a copy of their response.

From: Exec Cust Service [mailto:Exec.CustService@Lowes.com]
Sent: Monday, July 25, 2011 3:48 PM
To: MrED@xxxxxxxx.xxx
Subject: Repair:

Mr ED,

Mr.xxxxx, I did contact NEW and was advised that the service tech has been out of the office sick for over a week. I was also advised that your part should be replaced one day this week. I do apologize for any inconvenience you have experienced and I will follow up with you on Friday, July 29, 2011.

xxxxxx
Lowes Executive Support
[protected]

I waited until around 2pm on the 29th of July 2011 and tried to contact them back. But the phone number of [protected] is NOT a number for your executive support office, it belongs to another company. I found another number and called. I talked to xxxxxx and was informed that xxxxxx was out to lunch and did not know when she would return. I requested to talk to you sir and was told that I could leave a message for you with them, but that you would NOT get back with me. I asked numerous times for this and was given the same answer. I stayed on the phone for quite some time waiting for xxxxxx to get back from lunch. I was also informed that only xxxxxx could help me out as she was the only one that had all of my information. But I was also told that I could provide them with all the information again and they would try to contact all parties again. I was then informed that xxxxxxx was back at last from lunch. First I asked xxxxxx about the incorrect phone number, and was told that she had mistyped it. Most people have their signature set up to be inserted automaticity. I informed xxxxxx that as of this time I have not heard from Mr. Wxxxxxx. She info mend me that she would get in touch with him and get back with me. I told her that I had been waiting all week for this and that I had other things to do. I left the house and was going into town when she called me back and said that Mr. Wxxxxxx would be there that night or on Saturday mooring. Well this never happened. Sunday afternoon at 2:31 pm I received a call from Mr. Wxxxxxx asking if he could come by and install the repair parts. I informed him that I was at a close friends home for their 50th wedding annaversy and I was not about to go back there at this time.
I have since gotten rid of the refrigerator and bought another new one.
In short sir I find that both your warrant service and your Executive support office are lacking in any support of good customer service!

@disappointed1900 - the limit of their liability is the amount you paid for the machines. there is no such thing as unlimited svc calls. NEW uses tech that agree to their fees. Parts are ordered based on cost to them, not how fast they could get them.
@consumers are ###s - NEW doesn'[t teach sales people to pitch the plans and have the customers read the terms and conditions in stores. BTW - the terms and conditions are there for lawyers - that's why it's called the FINE PRINT.
For all those who purchased extended plans for mowers. NEW's joke is on you as all repairs in YEARS 1 & 2 are the liaiblity of the mfr.
FYI - for all those who try to invoke the No Lemon Policy - mfr repairs don't count. The cycle starts after the mfr warranty.
As eloquently stated above, stay away from all extended plans - the odds are with NEW and you, the consumer, are bound to be disappointed, somewhere, somehow. You're better off letting service companies compete for your business and deal with you directly, if you need service.
Many repairs videos are on YOUTUBE.
Parts are cheaper through EBAY.
Refrigerators still last and average of 12-15 years.
Washer/Dryers - 7-11
Motors on power equipment and tools rarely go bad.
Why would you be suckered in to an extended protection/service/warranty in the product's least risk period anyhow?

HAHA at mad as anything. You know how many times a day we hear about idiots like you getting a lawyer. haha. We will still have are jobs whether you get a lawyer or not. It won't matter. You will lose. Why do you think we have the TERMS AND CONDITIONS hillbilly? To protect ourselves from imbreded, ###s like yourself. Have fun losing in court. As stated we will still have are jobs and will always be here you piece of trash.

DO NOT BUY FROM LOWES! The extended warranty plan is a freaking joke! and the so called advantage people...they are a disadvantage! Those dumb ###s wanna call us hill billys, well I got news for you. Look for another job, because I am going to have it in the palm of my hand. HA! I am getting a lawyer..It has been 2 months since the axel broke on our lawnmower and I have never been thru such a wishy washy deal in all my life. I deal with customers every day and I surely don't treat my customers the way I have been treated! What ever happened to good customer service? I have NEVER been treated so wrongly. I will NEVER buy from LOWES or their EXTENDED WARRANTY PLAN. Hell, I worked there and thought it was a grand thing...I would have never offered it to people if I knew what all I know now. Please be careful where you buy your products. And for all you others out there that talk about us hillbillys, shove it where the sun never shines. You will never keep a job here if you continue to give poor service. YOU SUCK EPP and YOU TOO LOWES! SUCK!

Email epp@lowes.com detailing issue. Someone will respond and expedite.

angrycustomerinva you are a joke. Read your terms and conditions genius. Damage by fire tornadoes etc or any other acts of god are not covered genius. So quit posting your complaints that you should know are not covered and move on you braindead ###. Don't buy another extended warranty as stated we don't care.

I purchased a refridaire refrig and it just over a year old, it caught on fire an they keep giving me the run around, I told them that i woulde like a new one but they wants that one fixed and it has been a week and still not working, the warrrenty is a joke, the customer service is terrible and i will never buy and extended warrenty from them again.

N.E.W. is the problem folks. I bought a set of front loader Whirlpool washer and dryer and its been broke for over one month and they still dont have it fixed. At first the parts are on order they said "We dont know when the parts will get in" I responded "Fine, then come out and replace the two boards that are in and broke so I can use the washer while waiting on the rubber door gasket part to come in" Seem like a reasonable request but obviously not. They responded with "If we send them out we will have to charge you a $50 service charge" I responded with "Why does the warranty paperwork state unlimited service calls then?" They responded with "..." Thats right nothing. They said that wasnt their policy. Then I stated again "Why is it on the warranty documents?" and they had no answer. The gasket mysterisly is now in after three weeks of complaining so I am left with fighting the service company (been two weeks) to get them to come out and install the parts, The 3rd party service company is just as difficult to work with and N.E.W. doesnt care when I complain to them. I purchased the washer and dryer from a local HHgregg store and they won't do anything either as they said it was out of their control. I stated then dont sell their products in your store and btw I wont be doing business with your store anymore! DON'T BUY ANY WARRANTIES FROM N.E.W. or anybody that sells their warranties. Buy Sears as they are the only ones I know of that has their own repairs guys to do the work and you as a customer has some recourse with them.

HAHAHA at all these idiots posting there complaints. I'll let you know that anywhere you buy a warranty from that NEW is the the extended warranty is with. That includes home depot or sears you dumb[censor]s. Go to another store we don't care. We still get your money regardless when you get the plans at other stores.

I have recently attempted to have repair made on my Samsung Refrigerator, a shelf that has collapsed as the support bar doesn't appear to be long enough and the collapsed is preventing the drawer from opening. The LOWES Extended warranty stated it isn't covered because the Refer is still cold. The warranty stated normal wear and tear items are covered. I don't understand why this isn't a wear and tear item and not covered. I will be visiting the store and hope to get them to contact the warranty department. If that doesn't work I will be filing a complaint to the BBB and Insurance Commissioner or Florida. I will also be posting complaint on every board I can. If no one purchases the warranty maybe these people with customer no service will be out of work and in the unemployment lines...

Now I am dying to know what you asked for.

I am having a horrible time with Lowes Service Advantage.
First, @ the NEW employees, we don't get anything but the blue brochure telling us what is included/terms of the warranty. There is no fine print, so customers MUST count on the word of sales associates.
Next, where are you and what is the company called that you work for? As I have been polite and understanding since December 4 with all of the many many associates I 've had to talk to ()with no resolution), I told a third supervisor that I would like to file a BBB complaint but needed to know the name of their/your company and in which state you're located. That is when I raised my voice, when your company told me that I am not allowed to have that information "for security purposes"! I only learned the name of your company through these posts. If you're proud of your service and/or company it would not be a secret.
However, I called my local Lowe's this morning. Their manager was very helpful and is working to help me resolve this issue. He is embarrassed by the horrible service I have received. He is going to help "make it right". I will not buy a warranty again, but I will buy from Lowe's because of their real commitment to customer service.

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i AM REAL PISS ABOUT THIS SITUATION. i PROMESE ON THING I WILL NEVER BY ANY WARRANTY AGAIN AND I NEVER PURCHSE ANY APPLIANCE AT LOWES ANYMORE. IF SOME BODY ASK ME I WILL TELL GO TO ANOTHER STORE/THE WARRANT SERVICE THAT YOU PURCHSE IT NO WORKING IN LOWES. IT A FRAUD. I AM A DISSABLE PERSON I DONT NEED THIS BU[censored] FRAUD SERVICE THAT THIS STORE HAS/ WITH THE SERVICE ADVANTAGE.

I believe lowes to be a great place to shop, good prices, and mostly quality product, as well as selection. i dont think lowes name should suffer because of poor manufacturer quality, this can slip by at any store, not just lowes, i have found lowes very helpful in the past. respect them, and they will strive for customer satisfaction.

wow i believe everyone who complains about this stuff should wake up and reliaze "HEY DID I READ THE FULL TERMS AND CONDITONS AS WELL AS THE FINE PRINT!" THATS WHERE ITS ALL AT! STOP pointing the balme on someone else other then yourself as the CONSUMER or CUSTOMER. Its YOUR product YOU bought the item and YOUR THE ONE TO USE IT EVERYDAY! NOT THE EXTENDED WARRANTY COMPANY and THE STORE. yeah if you have questions or doughts on the operations please call and ask the MFG see if they know how to use thier own product and then if your out of their warranty please call the EXTENDED WARRANTY COMPANY @ [protected] AND ASK QUESTIONS NOT B***HING AND YELLING AT SOMEONE WHO IS JUST and ONLY THERE TO HELP!

Repairs are contracted to local repair companies with zero accountability. I've had 3 no shows and no call backs. Rep said I could pay for the fix myself and they would reimburse me the cost--I'm not stupid enough to fall for that! What is wrong with appliances today? I have bought sooo many appliances and paid for so many repairs in the last 5-years that this is RIDICULOUS! washers, dryers, refrigerators, stoves, microwave, you name it! Pure greed and total incompetency by these companies--LOWES and SEARS!

I have had the identical problem with the lows extended protection plan. It's a joke, everyone you speak with refuses to answer questions and can't give you information. I finally have given up and bought a new washer from sears.

We bought a GE washer in June 2008. In October 2009 the washer started making a grinding screeching noise. We called Lowes advantage who sent out Unique Repair service. The repair man said there was a piece of plastic left somewhere on a hose and removed it. It didn't fix the problem. On the third load of laundry it was screeching & again needed repair. The same tech came out again. When he took off the front of the machine I noticed mold between the two drums. He said he would order shocks. Some repair man, he didn't even know that the inside drum isn't supposed to move and rotate like crazy. I called GE out for the mold problem & let him listen to a recording of the screeching. He immediately knew the problem & told me what parts to have Unique order. They wouldn't do it. On the third visit to repair the shocks another tech came out & didn't have the right parts anyway. I called Lowes advantage. The first cust. svc. rep I spoke to thought the machine should be replaced but had to have me talk to another dept. The girl Mia I spoke to said we have to let Advantage try to fix the machine. We are in to November. I wonder what Unique will order now & if they will bring the right parts this time. Do yourselves a favor and don't buy from Lowes & if you do don't get the maintenance agreement. You'll only get an ulcer trying to get your stuff fixed. I f you buy a GE appliance go to Home Depot. They send GE repair techs out. Lowes customer service isn't customer service at all.

I purchased a 4 year extended warranty from Lowes on my Samsung washer and dryer. I now am in need of repair on my dryer, as it is not heating. Lowes sent me to A&E Factory service. I had to wait almost a week for an appointment.When I did get the appointment the wait time was from 1:00 to 5:00. It is now almost seven. Not only am I out 5 hours of my pay from the hospital that I work at, but I still don't have a dryer. When I called Lowes they offered to reschedule me with the same people 5 days from now. I will never shop at Lowes again, and I hope anyone reading this won"t either. I positively will not be stupid enough to buy any extended warranty from anyone again.Lesson learned.I will be speaking to the Colorado Attorney General and report this to the BBB. Lowes customer service stated that A&E Factory Service this all over the country so beware.

I am having similar problems with N.E.W. Corp. as they contracted out to local appliance repair places. No one can help me they are basically back and forth with the repair company. I would liken it to playing keep away. I have thought of reporting this company to local governing body that oversees such bad business, but I don't see how they would do any better as big as this company is they probably have some politician in bed with them and in TEXAS, they protect business with a veracity. My recommendation is to go to yelp.com register and register your complaint so everyone can read it. If things are really bad your local media can get involved, how many people do you know that watch the local news? You can also go to golocal.com and do the same. I would recommend to also mention Lowe's in your rant. One other thing, Craigslist, you can go to the rant and raves section and let Lowe's have it and the NEW corp. It's one small step but like a grass fire it catches on quickly.

You lowes people are idiots. I laugh everytime one of you [censor]s gets mad because we won't cover what the store associated told you. First of all if you were smart you don't just listen to an associate you read the terms and conditions of any contract you [censor]s. I work for New and half of you imbreds I talk to have the IQ of 20.

WELL I AM A SERVICE CENTER FOR SERVICE ADVANTAGE, (LAWN EQ.) AND LET ME TELL YOU I HAVE NO PROBLEMS COLLECTING FROM THEM AND I HAVE NO PROBLEMS WITH NEW/ SERVICE ADVANTAGE.THEY WORK WITH ME 100% THE BEST WARRANTY EVER. I THINK THE PROBLEMS START AT THE REPAIR SHOP. TO GET WARRANTIES APPROVED THERE ARE CERTAIN PROCEDURES THAT THE SERVICE CENTERS HAVE TO FOLLOW, IF THEY DON'T THEN THE WHOLE CLAIM WILL BE KICKED OUT DELAYING PAYMENT AND DELIVERY.
THE PUBLIC HAS A BAD UNDERSTANDING OF WARRANTY. Mfg. WARRANTY COVERS Mfg. DEFECTS. IF YOU GO TO A CAR DEALERSHIP AND BUY A BRAND NEW CAR AND WRECK IT THERE IS NO DEALER THAT WILL COVER THAT DAMAGE UNLESS A DEFECT CAUSED THE WRECK. IF CUSTOMERS WOULD TAKE THE TIME TO COMPLETELY READ ALL THE PAPER WORK THE GET WITH THE EQ. THEY BUY THEY WOULD FIND OUT EXACTLY WHAT IS COVERED UNDER THE WARRANTY. THEY NEVER DO, IT IS MUCH EASIER TO BLAME THE WARRANTY COMPANY, THE SERVICE CENTER OR THE STORE WHERE THE UNIT WAS PURCHASED. THE BEST FIX IS TO READ THE PAPER WORK THAT COMES WITH THE EQ.

People, the one thing you have to understand about Lowes, Home Depot and any of these large chains is the simple fact that you are just a number, and they are playing a numbers game. It's okay if what you are purchasing are small items or non-mechanical items and these stores sell more of those items than anything. However these stores are out to wipeout the the tradesmen. I've been a plumber for more than 25 years and am currently a manager of a medium sized Family owned Hvac & Plumbing business in Northern Va. We have been in business since 1951. I constantly hear these same nightmare complaints everyday along with " Why is Lowes so much cheaper than you?" My main response is " We stand behind everthing we sell and install." No run arounds, no call this number, we deal with the issues to make sure we have a satisfied customer, not just for today but for life. Our industry thrives on repeat business and satisfied customers. As with every industries there are companies out there just for the money it's up to you the consumer to do some investigating and with the Internet they can't hide.

I believe they closed his account because they will no longer be able to charge him high interest on his credit card. If that is the way "Lowes" treats our military, Shame on them. The public should be aware of companies that don't support the Military. This could be happening to a lot of military people who deserve better treatment than that.

FYI you don't have to be an employee to get a "Lowes Credit Card" and No they don't take payments out there paychecks to make the credit card payments.

if you had read your terms and conditions CAREFULLY you would have read that belts are not covered because they are considered a consumable part.

I purchased a Troy Built Self Propelled lawn mower from Lowe's of Broken Arrow along with a 3 Year Extended Protection Plan on 6/19/08. Per the terms of this Protection Plan (please see http://www.lowes.com/cd_Protection+Plans_19815908_ and http://images.lowes.com/animate/LWS-LG-BR.pdf) "Damage caused by mechanical or electrical failure, power surges, environmental factors, even failures caused by normal wear and tear." are covered under this plan. I purchased the mower fully assembled and ready to use minus oil and gas. Towards the end of last summer the self propelled drive belt cover came off, fell into the blade and stopped the mower. Upon inspection the blade would freely spin upon the driveshaft. The blade mount keyway had broken. I called the provided number and the CSR who answered the phone stated that since I had not registered my product, I could not file a claim, even though their hold message and the pamphlet provided stated that "we do not require that you register your product upon purchase." It took several callbacks to even get them to allow me file a claim. My Service Request # is [protected]. Now, over 6 months after taking the product to the repair center of thier choice, they are telling me that they are not going to cover the failure because it was a result of "unintentional misuse." The mower had never been disassembled, simply used as provided by Lowes. The last CSR was very rude, put me on hold in the middle of a sentence and transferred me to a supervisor. The supervisor refused to escalate my issue, and denied any payment for inspection at THIER chosen service provider or for the repairs. After educating the supervisor on regulations requiring escalation, he agreed to have his supervisor call me back "to tell me the same thing."