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Whirlpool refrigerator purchased at Lowe's, Sherman, TX, and was sold Lowe's Advantage Extended Warranty by Lowe's sales person. Lowe's Advantage approved work to be done by Buddy's Plumbing and Appliances in Antlers, OK, on 11 Jan 2007. They promise to pay them for work done after each contact, however they have not been paid by Lowe's Advantage to date. Last spoke to Cory (Supervisor) at Lowe's Advantage today 02 Jan 2008, and was advised that I should not contact Lowe's Advantage again.
Funny, I have been trying to get a repair by Service Advantage for 5 weeks now, and when I finally started getting inpatient, a supervisor, Becky, informed that I should quit calling them and just wait til they get it worked out. So, I chose to call again and work with another supervisor. She "helped" me and made me believe that everything was great, and even scheduled a repair appointment and stated that m part was overnighted to the repair company. The date of the repair, the part has been delivered yet... suprised? Nope. I have called twice already and left messages to get this resolved, and no calls back so far. Does anyone know how to reach a manager there?