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Cuisinart
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102 complaints
18 resolved 84 unresolved
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R
11:54 pm
Verified customer This complaint was posted by a verified customer. Learn more

Cuisinart - Cuisinart coffee center, SS-15 series

Hello. I bought this coffee maker from Kohls about a year ago and have really enjoyed it...until recently. For the past several weeks, I have been unable to brew an entire pot of coffee. The brewing cycle stops prematurely, sometimes after only a partial cup of coffee drips into the carafe. I have tried cleaning and descaling the coffee maker repeatedly, but the results have been disappointing. I have turned it off, unplugged it to try to reset it, and did everything the manual suggested to resolve the problem, to no avail. We also replaced the charcoal filters in both the 12-cup reservoir as well as in the K-cup reservoir, but nothing has improved. In addition, the K-cup side of the coffee maker has not been filling cups to the proper volume either. This morning my husband tried to make a 10oz cup of coffee and got less than 2 ounces. We can't seem to get anything from either side of the coffee maker.

We have several Cuisinart appliances and think highly of the brand, but this experience has been rather abysmal. We take good care of our appliances and are hugely disappointed in how this one has failed us. We suspect this coffee pot is defective and not representative of the quality we expect from Cuisinart.

Desired outcome: Since we love our coffee and paid a handsome price for this coffee maker, would it be possible to get a replacement? We've only had it for a year, and that's too soon for it to stop working. Thank you for considering this request.

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M
2:11 pm

Cuisinart - Cuisinart Air Fryer Toaster Oven

I have to say that I am very disappointed in this product, as Cuisinart has a very good reputation?

It was purchased 10/04/2020 and I received as a Christmas gift in Dec.2020

The other day, it just stopped working? I feel that this product should've lasted a lot longer then this? I also see there are more complaints on the same or similar products.

Desired outcome: I would like to have it fixed or possibly a replacement.

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A
2:06 pm
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Cuisinart - Cuisinart Twin Oaks Dual Function Pellet Grill

I have called and left messages for the Customer Service Department of Cuisinart Grills and have not rec'd a response. I purchased the Cuisinart TWin Oaks Dual Function Pellet Grill October/12/2021. I have had issues with the grill since I purchased but at least the Representatives returned my call and sent corrected parts. I have not rec'd a return call since I started calling Monday 4/23/2022. Very Concerned! My grill needs to be fixed!

Anne McGowan

843-812-6869

[email protected]

Desired outcome: Fix or Replace

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11:23 am
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Cuisinart - Cuisinart Toaster Model CPT 160/FKK

We have had the toaster for about 5 years and never had a problem.

We had just come home from church (3 hours out) and noticed an acrid smoke smell in the house. We searched all over and finally found the toaster had

caught/stuck in the down position. It was in an enclosed area on the cabinet

counter top and when we opened the space it was almost like an oven.

Some plastic cups had melted in the spqce and if we had not got home when we did we would have definitely had a fire. We were able to release the

down unit and toaster does not work anymore (of course we would not use it

even if it did).

Dangerous situation.

Desired outcome: Test these units thoroughly for automatic shut off.

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T
Mar 21, 2022 2:25 am

i think i am missing something. its on a counter enclosed, plugged in and it automatically turned on?

i did a search and that model it doesn't turn on unless the lever is pushed down. did anything fall and push the lever down?

Helpful?
0 0
M
9:33 am

Cuisinart - Cuisinart Toaster oven model TOB-40N

Toaster oven model number TOB-40N.

My toaster oven turns on automatically. This is a fire hazard.

Doesn’t matter what setting it’s on, it turns on, gets very hot, then turn soff and back on again.

I have 2 houses and have 2 of these and both have the same problem.

These should be recalled and money back provided as this is a fire hazard.

Action must be taken.

Desired outcome: Recall and money back provided

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R
9:46 pm
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Cuisinart - Online order from Cuisinart.com

Ordered a part for my Cuisinart Grill back in October/21. A picture of the product I ordered is below however they just sent empty rollers minus the skewers which can't even work without the skewers inserted. Response from Cuisinart says they don't actually have the full piece to send even though that is what they confirmed I ordered, so they issued me a...

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Cuisinart - Echo4

Hi we have been really happy thru the years with your products mixers, mixers blenders and more. Recently purchased an echo4 thru Amazon, first one didn't work, returned got a new one it didn't work? Normally the quality of your products is outstanding, have never had any issues with any of your many products. Disappointed in this item. Not sure why two in a row don't work?
Regards
Lance Timms
248-202-4056

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9:54 am
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Cuisinart - Ice cream scoop defective

I have had 2 cuisinart ice cream scoops that have metal eruption in the bowl of scoop after use. I only hand wash and dry, never the dishwasher. Happy to send a photo of this last one before I throw out. I have since bought the OXO ice cream scoop and have had no problems. Just thought you should know for your company's information as I would imagine that whoever is manufacturing the scoop, someone in China perhaps?, is obviously using inferior metal.

Desired outcome: None, just wanted to let you know As I generally go to your products for the Cuisinart reputation, maybe not so much in the future?

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11:31 am

Cuisinart - Air fryer toaster oven

Not a complaint, this is a review
I have had my Toaster oven for only a few months and mostly use the air fryer and baking options. I use the product daily, I really love the product. However I can't understand for the money spent on this why none of the pans are coated for protection. It looks like an 30 year old oven already, The pans, even when I spray them to protect them are coated with burn marks and yellow and I have tried everything to scrub them clean. It looks disgusting quite actually. I am very disappointed. I won't buy the product again just for this reason. Sorry.

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12:35 pm
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Cuisinart - Coffee Maker

This is not so much a complaint as it is feedback on a design feature. I bought a DCC-1200 coffee maker and I am please with it except the means by which the reservoir is filled with water to a given level.

The little "stair step" thing inside the reservoir is hard to estimate, especially on the lower levels of fill, because of how far down it is.

An earlier Cuisinart coffee maker had a level indicator on the outside which was by comparison very easy to use. I would suggest you design that one into future products that take water prior to use.

Thanks!

D

Desired outcome: A replacement with a model that has what I describe

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4:49 pm

Cuisinart - TOA-60C Cuisinart Air fryer Toaster Oven.

I was given a Cuisinart Airfyer Toaster oven for Christmas, it was purchased with a gift certificate at Canadian tire on 24th Dec 2021.But unfortunately it is missing the Pull out Cromb tray and air fryer basket.It says these are included but i was very dissapointed to find they were not.I could not return it at the store as the box was thrown out with all the boxes and christmas paper.Is there any way i can get these two items shipped to me?
Merry Christmas
Wendy

Desired outcome: send these 2 items.

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Update by Wendy Everett
Dec 29, 2021 4:51 pm

obviously i am very disappointed as i cannot air fryer anything with ought the basket and crumb tray.I cannot return it as i do not have the original box it came in.

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H
5:23 pm
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Cuisinart - Warranty

I made a call to Cuisinart Customer Service today and it was the worst customer service experience I've had for years, if not so far. I called to inquiry about the warranty on an air fryer that I purchased less than 3 years ago, which should be under warranty as defined by Cuisinart warranty policy.

At first, the representative kept on arguing with me that my air fryer was out of warranty based on the serial number and "year" (though I don't know what she meant by that). I told her the original purchase date was December 2018 which was technically less than 3 years ago, but she still insisted that she was correct and said "I don't know what you are trying to say". I didn't know how I could be more clear, shouldn't you know better than I do? Also, the air fryer was out months ago and I luckily found out in time that supposedly it's still under warranty. Come on Cuisinart, don't run away from your defective product. If you provided 3 year warranty then you should honor it without giving your customer such a hard time!

Then I was finally able to convince the representative to process my claim, and she was not willing to provide clear guidance. She asked me to send my proof of purchase to an email, and I had to ask her to repeat multiple times to clarify what she said, and she could've just spelled it out to be helpful but she didn't. Still not sure, I then spelled it out to her to confirm I got it right, and she said "that's what I said, 'cord'!" I said "I just wanted to spell it out to be sure I got it right, " and she responded "I am not saying you're wrong, that's what I gave you." For the other part of the email address, I had to beg her to spell it out too. Then I had to pull teeth to get every piece of what I need to do to get the claim submitted correctly. Yet I still do not know for sure whether it was done correctly, based on how helpful this phone call was.

Cuisinart, you be the judge whether it was correct or professional to treat your customer like that. I've been a loyal customer of Cuisinart but today's experience really deflated my confidence of your brand. I gave you benefit of doubt when my air fryer went out. But now I not only question the qualify of your products, but also more of the quality of the training provided to your employees. It should be better than that.

Desired outcome: Warranty claim processed and better customer services in the future

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Cuisinart - Cuisinart model #mcp 193-18n sauce pan w/cover 3.0 qt stainless steel induction ready v#17550hd 0620

No complaint here, actually. I just wanted to say how much I like my Cuisinart SS pots and pans for my induction stove top. They are easy to clean. They heat evenly. They look good. Food tastes great when using them.

Unlike the types of pans I used to use, there is no "teflon" type of surface to go bad after a few weeks of using them and having the food stick to them in spite of the mfg's promise of lifetime "NO STICK" of the surface.

Keep up the good work, Cuisinart. I do love my Cuisinart SS pots and pans.

Mike Mulcahy [email protected]

PS I got them at Bed Bath and Beyond about 1.5 years ago.

Desired outcome: A big smile from the CS Rep.

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J
3:59 pm
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Cuisinart - Your customer service centre re: cuisinart airfryer toaster oven

I have for 3 days set on my phone when time always. I am in and out so do not want call back. Each time I have called no matter what time of day I have set for over 50+ minutes. Back in April or May I purchased a Cuisinart Airfryer Toaster oven. Live in Nova Scotia so can't walk it back to Ontario. From day one light did not work, then I have tried to use the toaster which dries out the bread before it even starts to get brown, using dark setting. I have tried over time to used it for all the options and have no success. Bought at Canadian Tire, in New Minas on line and picked it up in one of there pick up stations in the store. Spoke with them about it and they said just to bring it in and they will replace it. Not sure why my booklet had a yellow sheet in it saying not to take it back to place of purchase.
The box is long gone as I do not have room to store empty boxes. Receipt has been missed placed. HELP! One frustrated customer!

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Cuisinart - Replacement was to have been sent

I called more than 2 weeks ago because my brand new product, CHW-12 did not work. The serial number is 1721FT. I was told to cut the plug off and a new one would be sent to me. I did not want the same one and the one I wanted was a lower price. I was told that it would be shipped within 10 days. I cannot get anyone on the Customer Service telephone line and I have no product.
I am very unhappy with Cusinart and will never purchase another product. At this point I have nothing for the money that you received about 30 days ago.

Desired outcome: I WANT A REPLACEMEN PRODUCT

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11:38 am

Cuisinart - Warranty claim runaround over flaky coating

I bought two nine inch round cake pans. They were used appropriately and hand washed every time. After several years, the coating on one pan began to noticeably flake off. I called and received a replacement. I mentioned the second pan was starting do likewise but they refused to replace both pans. Well, here we are less than a year later with the second pan's coating flaking off into the food cooked in it. On 9/3/21 I again called in a warranty claim and was told 7-10 business days. That time came and went, no tracking number, no pan. I called and got into such a run around I had to ask for a supervisor. She immediately confused this claim with the first one and got a bit huffy. I patiently explained the whole story and she backed down, apologized and assured me it was shipping that very day, 9/17/21. So I again waited. No tracking number, no pan. I called today 9/23/21 and the very nice rep could not explain why it was not shipped. She escalated it to an "investigation" and assured me I would hear from them in 24-48 hours. Nothing happened. I called one last time on 9/28 to be told they are waiting for the warehouse to catch up on orders, that I would get a tracking number and a follow up call from Nicole in 48 hours. Isn't doing the same thing over and over expecting difference results the very definition of insanity? Five phone calls, zero results = no more buying anything from Cuisinart.

Desired outcome: A cake pan and more importantly, a professional warranty claim process.

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J
4:01 pm

Cuisinart - Coffee maker

Have a cuisinart coffee ss10 series purchased last july from bath and beyond san marco tx it leaks most times from underneath when brewing I tried rinse still does it looks like it comes from the little holes in base and the (feet) as I put kitchen towel underneath and the water started as round spots in area of the feet? I got on your site and was told by help to sigh a form and pay &5 what the hell was that its under warantee I have receipt of purchase. What do I have to do to get satisfaction used your products for years and never had a problem date of purchase 7/10/2021 john atkins

Desired outcome: FIX LEAKING COFFEE MAKER

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10:17 am
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Cuisinart - Toaster

I have been using Cuisanart products for many years . I still have a food processor that was probably purchased in the 1980's and have always found that to be more than satisfactory. With this in mind, when we wanted new pots and pans we went and bought Cuisanart. We lke these and would recommend them to anyone. Then we purchase a four slice toaster that...

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Cuisinart - Flexible silicone stretch lids.

I bought a package of stretch lids, thinking wow that is an answer to my problem. What a disappointment . What am I doing wrong . Even my Grandaughter tried them . (by the way, she can make everything work:))They do not cling at all. I bought them at a wal Mart not a Dollar General, so they should be first hand quality. I have had them for a while because of other more important issues (health) The sizes were 2 medium and 2 large. Have you had other complaints?

Desired outcome: I want to know how to make the darn things work!

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6:16 pm
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Cuisinart - Cuisinart compact air fryer toaster oven

I bought a cuisinart compact air fryer toaster oven on May 18, 2020. The temperature, toast, time and function black numbers etc has almost all disappeared. I called customer service. First rep said I would receive a new replacement. Never received it. Called back and was told since I used an abrasive cleaner on it they would not replace it. I used lysol which is not considered an abrasive cleaner. Abrasive cleaners have small particles of minerals such as calcite, feldspar, quartz and silica. None of which are in lysol. I used only a dish rag to clean it. Nothing abravise. With covid I have used lysol on everything and have not had this problem with anything else. I feel like I should receive a replacement as I was originally told.

Desired outcome: replacement

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