Latest Reviews and Complaints
Transaction without authorisation & illegal storage of bank details
I am writing with regards to £470 being taken out of my bank account this morning without my authorisation, and my bank/card details being stored illegally without my consent. I would like a refund of this money before further action is pursued. This us illegal to store someone's bank details and take money out of their bank account without auth. There i...
Read full complaintHoliday cancelled 2 hours after booking no refund
I am writing this email to complain about the awful service my daughter Jodie has received of it, on Saturday morning my daughter booked a holiday to Turkey for her, husband and 3 children she paid over £4200 for this, she started packing organizing transfers and 3 hours later the person from love holidays rang her and told her the holiday was cancelled a...
Read full review48 Loveholidays Complaints
Loveholidays’s earns a 1.0-star rating from 1 reviews and 48 complaints, showing that the majority of travelers are dissatisfied with booking and travel experience.
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Customer service
I’ve been asking for a no show letter from you regarding a holiday I missed due to an accident. I have contacted the hotel more than once and they insist you are the agent and you are the people I need to get the letter from LOV11553012U Is the holiday I’m taking about and I’m the passenger who did not take the holiday. Mrs Denise Steventon The holiday date 25th August 2025 to Spain Regards
Read full complaintHoliday to Zante
We booked at Plessos Palace 19th-26th September 2025. The accommodation we were given was absolutely disgusting. It was a complete dump. I paid £1440 for this holiday as a birthday present for my partner & I would not house a dog in it. I would like compensation in the form of some refund. If I do not hear back I will take it further. We had to put up with...
Holiday booked for six nights from 21/09/2025
I am quite concerned over some reviews That were sent to me from family friends regarding the hotel we will be staying at during our visit to Costa Calma. The Hotel is called Hotel SBH Fuerteventura Playa. My partner and I are both aged 64, and have our own medical conditions for which we take POM (Prescription only medicine), to control our medical...
Read full complaintIs Loveholidays Legit?
Loveholidays earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Loveholidays. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Loveholidays has claimed the domain name for loveholidays.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Loveholidays.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Loveholidays.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Loveholidays as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
According to our analysis, Loveholidays appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
Several positive reviews for Loveholidays have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Loveholidays and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- While Loveholidays has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 48 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Loveholidays protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Package holiday
Loveholidays cancelled my £2,600 holiday while I was in hospital – refused reinstatement or refund Complaint Body: I booked an 8-person holiday to Hilltop Gardens, Paphos, Cyprus (20–27 August 2025) through Loveholidays, total cost £4,217.18. By 6 August I had paid £2,600, with a final balance of £1,600 due. I became seriously unwell before the due date...
Holiday nightmare - flight cancelled (vulnerable children at home)
Urgent Complaint Regarding Flight Change and Resulting Disruption – Booking via Loveholidays Dear SunExpress Holidays Customer Service, My name is Jason O'Connell, and I am writing to formally raise a complaint regarding a significant disruption to our recent holiday plans caused by a change to our return flight. We booked a 5-night stay in Kusadasi through...
Read full complaintCancelled holiday and no refund issued
Love Holidays cancelled our package holiday which was actually our honeymoon days before our wedding and just a week before it was due to happen. No explanation was received, the flights were not cancelled just the hotel. If we wanted to we could have rebooked the same hotel with them for twice the price may I add. They issued a refund which was meant to take 5 working days, over 2 weeks later nearly 3 now we will have no refund and they are not responding to emails. For a company that claims to be ATOL protected this is absolutely absurd. Avoid at all costs
Claimed loss: £880
Desired outcome: Refund needed
Confidential Information Hidden: This section contains confidential information visible to verified Loveholidays representatives only. If you are affiliated with Loveholidays, please claim your business to access these details.
Not removed my name from the holiday
holiday ref-- LOV 9298269U, I called one of your agents to tell them that i was no longer going on the above holiday but my ex girlfriend and her children are still going, your agent told me that she had removed me and put my ex as the lead passenger, but you have not confirmed the change and are still contacting me for payment ( my name is Kieran peter...
Read full complaintFalse advertising
I am writing to formally express my extreme dissatisfaction with my recent holiday booked through Love Holidays. The experience was completely unacceptable, falling far short of what was advertised. I demand immediate action to rectify this situation. Upon arrival in Egypt, despite having prepaid for a private transfer, I was forced to pay an additional...
Read full complaintRefund of cancelled holiday
I am sick to death of the waiting and lack of communication/not being able to get through to speak to an actual human in regards to my query. I booked a holiday (LOV9474264U) with Loveholidays which I cancelled within 24 hours. As per your rules and easyjet, I am entitled to a full refund minus the cancellation fee. I have only received a fraction of my...
Wizzair & loveholidays
I advocating for Mr Christopher Jerome Bleau on a professional level and hereby leave you with this statement. His journey from London to Antalya airport was met with unexpected challenges. The plane was unable to land due to adverse weather conditions, forcing them to circle in the air for half an hour before being rerouted to a different airport. After...
Holiday booking for my daughter jodie evans
I am writing this email to complain about the awful service my daughter Jodie has received of it, on Saturday morning my daughter booked a holiday to turkey for her, husband and 3 children she paid over £4200 for this, she started packing organising transfers and 3 hours later the person from love holidays rang her and told her the holiday was cancelled a...
Read full complaintPoor service
I booked my holiday in summer of 2023 in Dec 2023 my husband who is lead passenger feels too unwell to fly so I then asked two things one for the lead passenger to be changed to my daughter and also add two teenagers after many many emails and phone calls to your company up until 19th April I 're dived a quite for four people all inclusive same date and...
Read full complaintmtsglobe.com - Pick-Up at Best Benalmadena on 6th March at 08:05
Best Benalmadena Hotel 6th March at 08:05
We attended the pick up point on time. The driver was immediately abusive, verbally aggressive, shouting in our face! He grabbed our case and we got on the bus, he did not speak English, I did not speak Spanish. I pointed to my watch to indicate we were on time and he flew into a rage and told us to get off the bus! We sat down and he continued shouting whilst driving this time he appeared to be shouting at traffic lights and cars.
His verbal attack and the manner in which he spoke to us left us both very upset my wife was shaking!
Up until this point we can say we had an excellent holiday but this event spoilt the experience.
Mr. and Mrs David Jones
Confidential Information Hidden: This section contains confidential information visible to verified Loveholidays representatives only. If you are affiliated with Loveholidays, please claim your business to access these details.
Holiday numbers LOV7205638U and LOV7205535
I booked a holiday last sunday 3rd February 2024 to Benidorm, at the final stage of my booking either the site crashed or something lead to me losing connection on gaining connection again i was asked for my bank details again, holiday booked, looking at the email i received pending confirmation i noticed the filghts were from stanstead not liverpool a...
Read full complaintHidden costs of £1,200 post booking confirmation and taking full payment
Subject: Assistance Required for Resolution of Booking Issue - Reference: LOV7011609U I am writing to bring to your attention my recent booking experience with LOVEHOLIDAYS.COM, made on Saturday, 13th January, for an 8-day all-inclusive holiday with flights (Booking Reference: LOV7011609U). Upon receiving the booking confirmation, I was disappointed to...
Read full complaintSecurity deposit not refunded
Upon arrival to Salou Pacific Apartments we were advised that w had to make a 100 Euro payment in case we damaged anything within the apartment we were staying in. This was never mentioned prior to the travel. Without this payment we were advised no keys to the apartment would be given, so we paid the 100 euros, on departure the room was examined for any damages and we were advised everything was ok and this payment couldn't be made until everybody had checked out and not to worry as our 100 euros would be back in our account before we reached the airport. We have been back now for 11 days and we still haven't received the 100 euros.
This is more of an insult especially when this apartment was dirty and full of defects, no toiletries and wasn't worth the money we paid. swimming pool was closed, no sunbeds to use during stay so had to pay for these on the beach. We didn't expect this standard and now we still await our refund which just adds insult to injury.
Claimed loss: 100 euros refund
Desired outcome: I want our 100 euros back in y account as soon as possible and an explanation of why this took place anyway, why didn't love Holidays advise us of this prior to booking this holiday
Hotel
Dates of travel 09/10/23-16/10/23. On arrival to our hotel (mersoy bellavista- icmeler turkey) the man on reception was vey abrupt and rude. Checked us in and took us to our room. I’m not sure how these rooms are fit for purpose, especially being a family room with light switches hanging off the wall, It was disgustingly dirty, Bathroom filthy, hair in sink...
Read full complaintName change
I bought the holiday from my brother and paid for all the name changes,
We flight out on the 22nd october from ema to which our names have been changed however you have failed to complete the return flights to birmingham, and now the airline are wanting to charge again for this we have already paid £230 for both name changes and with loveholidays for the hotel and transfer,
We only bought this holiday from my brother as they had a still born baby, otherwise I would not waste my money on love holidays has its poorly managed.
Desired outcome: the return flights need to be sorted
Holiday to corfu
My daughter booked a short break to Corfu reference lov5844487u flying on 4 September from Birmingham returning Sept 7 th paid £479.47 plus insurance and stop fee. The Ryanair flight diverted to Athens not even close to her destination. A line young female abandoned trying to contact love holidays Ryanair or anyone for help. Nobody helped her you both...
Read full complaintService I have received due to the original hotel i booked being closed before my departure date
Please find below a breakdown of my complaint Booking reference: LOV5689200U My partner and I along with two friends are going on holiday to Turkey, we had booked to stay at the Marble Hotel, Kusadasi. Our departure date is 03/10/23. My partner and I booked through yourselves, our friends booked through Tui. Our friends received an email from Tui last...
Read full complaintOverview of Loveholidays complaint handling
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