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CB Consumer Electronics LG Electronics Complaints #2-21
LG Electronics

LG Electronics review: New orders done on 7/13/2026 and still not completed (parts to installation)

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7:24 pm UTC
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After a good experience purchasing TV last year (2025), I decided to go with LG (instead of Samsung who offered poor customer service for my wife's phone). I don't want to reward bad service and ownership. Though I saw poor reviews, I was decided to purchase since my order date (7/13) and my target installation (7/31) should be ample to install the following:

1. TV unit with Mount installation
2. Refrigerator
3. Washer/Dryer units

Total purchase is close to $10k and had no issue on the order processing, fulfillment (stating no backorder, etc.) and everything all scheduled for 7/31. Three separate installation on the same day and I am hoping all done with the new home..

Then 7/20, I get a text message that they can't install the refrigerator and they are looking to push it to 8/12. I called in and they stated no issue and everything looks good for 7/31 date (with website showing no issue). Two days later, a text comes in that my installation that installation had been moved to 8/13. Called and they had some warehouse issue. So how do you have an order for fridge that was not backordered (all good) go to not available.. Guess they don't do FIFO.. Remember installation, warehouse issue was 1 week later than my order date... I asked if one of the fridge is free, why not ship one and deliver the other while ready? They don't do it (for cost reason why I am losing money waiting for installation and going out to eat).. After so many challenges, that I had to buy mini-fridge since it cost so much money to go out and eat for 2 weeks (added the inflation cost of living now).. The installation finally confirmed to be done today (8/12) and then the installer brought 2 people and stated that they can't do it (due to risk of property damage) and that they need 3 people. Now, I have to wait 2 more days for an installation that should be done on 7/31 to now 8/14 (1+ month since the order date)...

Washer and Dryer unit did show up on 7/31 but the washer and the dryer pedestal had DENTS though no damages in the box.. That could mean one of two things, those were former units that was returned and sent to me (which is bad) or they damaged the units and still send it to me... They placed the washer pedestal and dryer.. Got an exchange for Washer and dryer pedestal BUT they never processed the pedestal.. Had to call 3 times for them fix and that is still ongoing (no order delivery nor installation).. Washer finally got deliver and installed on 8/10.. Note, the installer for fridge is the same guy for the this washer (and they knew our home BUT they did not think of 3 party crew for fridge installation)...

TV was delivered from the same installer group and no issue there.. BUT they did not clarify that the Angi installation is not the same day... It is a separate appointment and now, I have to wait another day for installation (8/1). Waited for a day, and installer showed up (1 guy and he is going install 77 inch TV).. Then the mount was a two stud mount which would the Angi installer stated that it might not be safe to mount with (let alone it would be off center).. So switch to stand BUT it does not come with a stand... So I had to pay $200 for the stand so I could place it on top of entertainment stand.. LG respond is that the mount is more than capable though Angi installer stated no... So I did the installation myself and just wasted time and day..

Total compensation:
$200 max allowance for TV (2 year warranty extension which does not cost them anything).. BTW, shipping and tax to buy the stand is $250 (since they were backordered on LG and I had to go through Amazon).. I lost $50...

$150 max allowance on fridge (and 2 year warranty which should be the promo on LG ThinQ registration).. But now, I lost more money on food since I can't refrigerate.. I bought a 2.1 cc mini-fridget which is $200+... So in total $50+ minimum when you consider that I am forced to eat out 14+ days if the installation actually conclude on 8/14..

Washer/Dryer unit.. Not resolved and no timeline when it will be.. Added, they didn't even call me back on compensation since I am doing laundry at a laundromat for all this time...

Even with all the escalations, they just did not resolve issues nor had any urgency to make sure their installers would get this issue done no matter what.. This is why I am going through multiple installations and things are still not done.. No QA and why am I paying for all this poor executions?

I had to call in 12 times from the time order to now with all these issues pending or I had to resolve it... 1 call back of 12 calls that they assured they will call back.. Just one issue follow by another issue with a snail pace crawl to resolve issue... How much PTO time do I need to take to compensate for all these mess up on installations..

LG just seem to lack empathy on the problem the consumer is going through on crappy process that just don't deliver results and have the consumer own their problem.. That is the infuriating situation.. I am calling in.. I am addressing their issues.. And I am have to live the consequences of their poor service and results..

Recommendation: If this is what was going to happen for my order, I would never buy LG...

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