LG Electronics

Purchased LG Top Load Washer on 6/22/2020 Model # WT7300CW. Delivered end of July 2020. Seemed to work okay however occasionally the start button would not turn on the washer or the button had to be pressed on the side or edge of start button. As I only wash 1 to 2 loads per week, I only thought it inconvenient. 1yr 6 mo later start button doesn't work at times or I have to unplug & reset the machine. I called LG & they sent out repair next day for $99. The repair man told me the main control panel if defective and probably has been since I bought it. He told me they have been repairing several other same model wash machines with same problem. I asked about recalls he said not yet. Cost for new control board is $695. which includes install. I paid for the service call of $99 but did not pay for repair. I will buy another brand of washer for the same cost. It's too bad, I loved the washer when it did work and would have recommended LG products. Company should stand by its products for longer than a year.

I have been calling for two weeks as of 02/04/2020. I explained the issue of water shooting out of the back of the washer, and that it is stacked, and I can't see behind it to find out what the issue is. A representative told me it was policy for the unit to be unstacked before a technician can do work on it. It was clearly told to that rep. that I wasn't able to get it unstacked. The representative still ordered a technician to come out and review the issue. I didn't agree with it, but they insisted on sending someone after I requested a RETURN AUTHORIZATION. Today the tech came out and clearly said, (well I can't do anything with it being stacked). I explained to him that I tried to cancel the repair ticket, but LG refused. The tech drove almost an hour just to tell me what the LG representatives had already knew.

I called in twice today to again request a return authorization, and each rep that I spoke with refused to put in the request and insisted on sending out another tech to waist more time and then refused to send me to the survey after the call. The first one sat on the line for over 25 minutes in silence before transferring me to IVR to start the call with another agent. The second rep told me by three times, sent me to the survey and called me during the process of answering the questions. That caused the survey to hang up by default. When I answered her call, she was still trying to assist with an issue that she had already ended on the call that we had just ended. I feel like I have been cheated out of not just my money but out of fair treatment regarding the warranty. What is covered under warranty? Why are the representatives not willing to listen to the customers and refusing to go by the policy of LG?

Refrigerator compressor failed two years into a five year warranty. LG has acknowledged that the appliance is under warranty, but has failed to resolve this problem. We have been waiting for 90 days. We lived out of ice chests for three weeks before we finally purchased a new refrigerator. The last time LG communicated with us was 12/29/2021. The claim number we were given by LG is RNN2111090.

Do not buy an LG TV. If you do, roughly 2 years into your ownership, LG will lock access to your TV unless you agree to new “USER TERMS.” What this basically means is that unless you agree to their sudden new terms, kiss your TV goodby, cause it’s now a giant monitor.

Most people will just agree to the terms, not knowing they’ve agreed to have the intimate details of all of their viewing, including pauses, duration of pauses, as well as titles, scooped up by LG’s data collection bots. How’s that for intimate?

My TV web searches will now be, “Is LG in violation of consumer laws?” “Why hasn’t the government investigated LG’s illegal trade practices?” “Does LG’s privacy terms violate consumer’s Constitutional right to privacy?…”

Buy a Sony.

12/30/2021 - Refrigerator ( serial no. 102MRAQ2L344 ) in garage malfunctioned in late Dec/2021. Freezer was -5 degree only, ice-cream also melted. Reported on line on 12/30 ( RNN [protected]), with appointment on 1/4 ( 9:00-17:00).

1/4/2022 - No show on 1/4, sent LG CS email & was replied with a technician phone number to call directly.

1/5/2022 - A technician called in and said he had called before, and said would come on 1/7.

1/7/2022 - Freezer temperature was -10, lower portion was 0 degree ( at level 4 ). Technician asked to wait for 1-2 days to check temperature.

1/11/2022 - Informed technician the freezer temperature in past few days were with -9 to -13 degree, this is below standard freezer temperature of -18 degree.

But technician replied the freezer temperature would become normal when outside temperature going up.

1/29/2022 - Called technician at noon, told him the freezer temperature in past 18 days were also within -9 to -13, no matter I set the cold level from 3-5. Technician said he would contact me the next day.

1/30-2/3/2022 - No contact by technician.

2/4/2022 - Called technician at 14:45 hrs, was replied he would come to check at 5-7 pm on 2/7.

2/7/2022 - No call no show. I called technician at 19:15 hrs, was replied he would come at 4-5 pm on 2/8.

2/8 - 2/9/2022 ; No call no show.

Very poor service.

The one year warranty will expire in mid-April, I need to have the malfunction fixed ASAP.

Remark :

The freezer of my refrigerator in kitchen, and another freezer in garage always keep temperature at -18 degree.

I will not have my voice recordings or recognition sent to korea. Read the

There appears to be no option to 'deny' this user agreement or subvert it somehow without agreeing. As a consequence, I can not access any of my smart tv functionality. Wtf?!? I have owed this 'smart' tv for about 3 years (bought it from costco). This is highly disturbing.

I wish that I could post pictures of this screen right now. It's not the streaming services, it the friggin' tv!

Life is good.. My [censored].

I hv purchased a LG dishwasher on 27 Dec 2021 which was delivered on 1st Jan 2022. On 4 Jan 2022, the demo guy came and gave some preliminary demo about usage (without running). In fact he found some spoons & fork inside the new (?) machine. Then on 9 Jan 2022, late evening detergents kit was delivered. The person who wanted to fill the salt didn’t find any funnel which should come with the machine. Anyway he filled the salt by maki g a paper cone. Then from 10th Jan 2022, we started using the machine. We are a family of 3 persons. On 25th Jan 2022, we observed that the dishes were not dried up after the wash. Had no idea so didn’t react. Then on 26th Jan 2022, we found there was an “HE” error message on the control panel. The same was reported to lg customer care. Also before this I sent an email to lg india complaining about the spoons which were found inside the machine as well as no accessories being supplied. I raised my doubts if the machine supplied was a brand new or a used piece. There was a reply asking about the invoice copy, which I sent by replying to that mail. After that till now no reply from LG. Only receiving calls for replacing the damage parts and to do troubleshooting. I m objecting to this as I demand that the machine be replaced. Today again they call to visit my home to do checking/ troubleshoot which I denied. I want the machine be replaced as malfunctioning after using for 15 days is not acceptable. Till date lg has not come out with a solution nor they are replying to my email.

My 8 month old washer stopped draining 22 days ago. I have called into you guys to schedule a technician. I was told the company doing the warranty repair would contact me to setup an appointment. 1 week went buy and nothing. I contacted LG and complained. They said they would try contacting a repair person again and that they were probably behind or short staffed. Week 2 goes by and I call again. Same story. Now the guy on the phone gives me a number to text keeping him updated on the repair. I keep texting him updates. Week 3 comes and ends and I decide to stop texting because I am not getting a response. I decided to call. I complained that this is totally rediculous. He contacts the repair people and I find out he ( LG Rep ) messed up something on his end. He then schedules me another appointment. The repair person shows up today and diagnosis the problem and tells me he can't fix it for 2 more weeks. 5 weeks of forking over money at a laundromat when I have a new washer at home.

dear sir/madam
i recently had an engineer down to me to examine an icemaker problem
not making ice he fitted a new icemaker and never worked he also left all the secure ring screws out of the icemaker i have been trying to contact lg ireland and been put on long finger
this has been going on now for a couple of months the fridge is still under warranty
so after so much waiting i am asking for a new fridge to be given to me
as a matter of fact it does not look like the part he replaced is new but looks like my old unit

please contact me on [protected]
with your findings

thanks regs bob cast
cnoc mhuire
abbeylands
kinsale
co.cork ps photos to follow

After the Blue Line down my 70" TV could not be repaired and still under warranty I was sent a shipping label, but not provided with a box ! The returns department received my TV the 20th of December 2021. First I was told my check went in the mail the 27th of December. The next time I called it was mailed the 31st of December. Today is the 23rd of January and I still have not received my check. I wonder are they really going to send my check? Also, this whole process started in October ! Every time I called to inquire about my repair customer service treated me very rude. At one point I was told the service ticket was cancelled ! I wrote a letter to Cho Jun- Ho. Never heard from him. One would think a company the size of LG would have better procedures.

I need to know what you will do about my fridge plastic all cracking? I see I'm not the only one having this issue. I will gather as many people as I can to resolve this issue. Every plastic shelf has a crack in it. One shelf I had to throw away because it would not stay on, due to cracking. It will cost me over $600 to replace all the shelves. This fridge will not last long.

First of all this is not a complaint, but a Thank You. I just couldn't find anywhere else to post this.
I purchased an OLED in 2/2018, I realized I was probably buying "bleeding edge" technology but I was sold on the picture. Everything was great for a couple of years then color quality started to go bad quickly. When the brightness started to fail, I decided I had to bite the bullet and replace it, probably with something other than LG. As a last ditch effort to save a little money I called a local TV repair shop that has a very good reputation to see If it could be repaired at a reasonable cost. once he surveyed the situation and did a diagnostic check he contacted the local LG repair representative, Windsor Electronics. To my delight I was told that even though the warranty was 1 year LG would stand behind the product and replace the screen. It took a few weeks because of the Holidays but they came out this morning and replaced the screen. The picture is wonderful, probably better than when it was new. Had to pay a small labor fee but it was a bargain. It's a pleasure to see a company stand behind their products and go out of the way to make a customer happy.

We owned this dishwasher for less than 2 years. We were starting to run a load of dishes when we noticed a horrible electrical fire smell coming from the dishwasher. We quickly turned the unit off and flipped the breaker. We pulled the unit out and immediately saw smoke coming from beneath the unit. On the electrical/motor under the unit, it was obviously smoke-stained. Three weeks later, sitting in the garage, we can still smell the electrical fire smell coming from the unit. We reached out to LG as concerned consumers who simply wanted to return the unit, so far to no avail.

I am SICK AND TIRED of endless updates that do absolutely NOTHING AND the fu-king thing telling me I have to login… DO NOT UNDER ANY CIRCUMSTANCES BUY ANYTHING FROM LG!

I purchased an LG French Door refrigerator 11-27-2015. My daughter had the same model. Both of these refrigerators stopped working at 5 years because the compressors failed and the cost to repair was high. LG is selling a defective product (Linear Compresor) and should reimburse customers for the inconvenience. Investing thousands of dollars in a product that needs to be replaced after only 5 years is unreasonable.

LG refrigerator purchase January 2018 with five year extended warranty started having problems in 2019 I have had nine service calls this year without resolution have attempted to make phone calls write emails and call various numbers associated with LG and asurion without receiving any reply. Have been placed on hold sometimes for over two hours each person I speak to tells me something different about the compensation or even the fact that a claim was filed. We are two elderly disabled people who now cannot buy food at the grocery store that needs to be refrigerated because we have no working refrigerator this is causing us great distress and anxiety and fear. We purchased this refrigerator in good faith and purchase the extended warranty and in good faith unfortunately LG and Asurion has not done anything to resolve this issue Karen and Michael Winters [protected] or [protected]@gmail.com please help. This is abusive to elderly people and causing risk to our health. Apparently the class action lawsuit against LG in 2019 with over 100, 000 people filing did nothing to change your service to consumers! We have had over nine service calls to our home since September of this year with the person placing a different part on the refrigerator and still not having the refrigerator work

I purchased a dryer from Lowe's on 12/30/2021. We picked up the dryer and brought it home. The packaging was in perfect shape, and we proceeded to remove it for installation. When we opened the packaging, the top of the dryer was damaged. It was bent, with missing screws and the paint was scraped off the sides. Since the unit worked, and there are no other dryers to be found, we called LG to ask for a replacement top and back support since it was concealed damage. They refused to help us. Since there are no other dryers available for 3-4 months, we don't have the option to return it. I contacted the LG PResident, per the LG website and I got a call from a rude customer service liaison that basically told me that my dryer wasn't covered because it was cosmetic only. This dryer was packaged in this condition from the LG factory. The liaison also told me that she can't ship parts and that if i wanted it repaired, i could do a google search and find my own repair person and pay to have it fixed. I literally paid $1200 for this dryer and they refused to send me a part, nor would they even help me find someone who could help me. I asked her if there was someone else I could talk to, and she said no. She said it all comes to me for alternative dispute resolution. There certainly wasn't any resolution from my perspective.

Hello. I purchased an LG 125DL flip phone from Best Buy on October 1, 2021. I had it for almost two months when it malfunctioned. This what happened.
On November 27, I turned the phone on and went to check my messages only to find that they were all erased. I did nothing to alter the phone; I hadn't selected any "delete old messages" button. I did nothing at all.

Now, I mostly have my phone for communication for my job, so it was very upsetting, considering I may have had important information in those text messages. There was still plenty of storage on the phone, so that wasn't the issue either. I tried turning the phone off and then on again, but to no avail.
It happened again two days later, and so I started making phone calls.

First I called my service provider, and they told me they couldn't do anything, as they only had access to my voicemails, not my text messages. Furthermore, they told me (and I agree with them) that this was a system malfunction and the fault of the manufacturer not the service provider.

So next I called LG's warranty service [protected]) to try to get a refund since it seemed to me that it would be covered under the warranty because I did nothing to alter the phone. When I called however, I was told that LG can't refund unless I bought it from them. They said they could service and repair the phone, but I didn't want to risk wasting time and money shipping it out to LG just for it to happen again.

So then I went to see if I could get a refund through Best Buy. Unfortunately, their return period is ridiculously short, and I was unable to get a refund, so now I have a useless phone (I do have a new phone now, by the way). For the reference, this is the Best Buy return policy: "The standard Best Buy return policy begins within 15 days from the purchase date. Items like cell phones and the devices which require activation have to be returned within 14 days from the purchase date (https://returnsandrefund.com/best-buy-return-policy/).

I'm not sure if I could have prevented any of this, since I had no way of knowing if this issue was going to occur within the 14 days after purchasing it, so the point of all this is more of a buyer beware.

purchased LG front load washer in 2015 brand new. For the last year there has been an error code LE which requires you to reset the washing machine and hope that it works. It has never worked and so the drum doesn't spin to illuminate the water rendering the machine effectively dead. Called for LG support and they want to charge me $125 just to come to an appointment and the machine is still under warranty for the drivetrain. Assuming that it is at least the drivetrain is not working because the drum won't spin and not knowing what else is involved I wasn't willing to pay $125 that would never be refunded or applied to any kind of repairs to what we could not come to a resolution. I purchased a lot of LG appliances in all of them have turned out to be S… From refrigerators to washers and dryers. I redid my entire house with them in 2015. Even made a stupid mistake of buying another LG refrigerator after the one I bought 215 busted in 2018. I know these are machines but this is ridiculous and their support is even worse. I'm done . Buyer beware. This is some S… Machinery.

I have been waiting on a refund for 4 months customer service department and refund department is terrible. I sit on hold for hours just to get told I'm not sure what's going on. THIS IS UNACCEPTABLE! I have been living off a cooler waiting on this refund to purchase another refrigerator. Please call me ASAP
[protected]
Kenji Dodson
[protected]@gmail.com
This is my account information