LG Electronics
reviews and complaints

The microwave was still working but unable to heat, I was confused when on the phone they said that the maintenance cost will be 160 LE and should not be deducted from the service, while the service center told me it should be deducted from the total.
finally the worker came and simply replaced the fuse and took 450 LE while the cost of the fuse is usually 5-6 LE only, I didn't complain and paid, unfortunately after using it 3 times the same problem occurred, another worker came saying that we need another spare part for 1250LE in addition to the 450 that was already paid while it was the same exact problem. I refused and asked them to return the money back, they said that now the check-up service is for 230 LE, after negotiation they said its for 200 then the call center said it's for 192.
In conclusion dealing with LG service center was so frustrating, unprofessional employees, bad service and also I can name it as stealing.
My microwave is not working, because of simple fuse, and they want to make a big deal out of nothing just to take money.

I bought 2 LG K20 last month 4/15/19, and shortly after I bought them the external speaker stopped working after I plugged it into the charger cord it came with. Unfortunately a few days after that I was in a car accident and have not been able to get over to the location that I bought it from. On top of that tonight I went over to the phone cord and smoke was rising up from it and the tip of the cord was melted and almost caught my house on fire. It wasnt plugged in that long. I was getting ready to charge my phone. This is the cord that came with the phone so I have a faulty phone and a faulty cord that almost caught my house on fire very upset please email me at [protected]@gmail.com

Yikes your customer service looks bad. I would agree my wife was having a problem with her LG phone turning off. It was under warranty so it was sent in. Her carrier was Virgin and you reset the phone and defaulted the carrier to Boost. So we get the phone back and can not even use it because of the changes you made. You told us to send it back for correction. It has now been sent back 4 times and you have yet to set her phone up with the correct carrier. She has not had a phone for 7 weeks. we have called the Philippine call center 23 times and have been told a supervisor would call us back 7 times and have yet to talk to one.

We bought a LG washing machine, model No. T2108VSAW on March 2nd, 2019. Once we started using the washing machine, we realized it couldn't spin the clothes properly. It generated a big turbulance when it was spinning my jacket and the spinning process stopped. The timer, which was around 9 minutes remaining, went back to 12 minutes and water flowed in to restart the rinse process. The washing machine kept repeating the same process because it could not get over the spinning process. As the video and the photo I uploaded, I washed only one jacket but the machine couldn't handle such a simple task.
I contacted the customer service.
When I was describing the problem, the customer service officer scolded me that I didn't know how to use the washing machine and we need to think carefully how to select clothes and put them into machine to make the spin work. How shameful that they blamed the customer to cover their own design defect. Are the customers expected to use a scale to weigh the clothes and a computer to calculate how many clothes shall be washed and what type of arrangement, in terms of shape and weight, to be put in the washing machine? I have never encountered an established company shirk its responsiblity and blame customer for their own design defect.

I would urge LG officer to contact us via email [protected]@gmail.com soon if LG is still serious about their company reputation.

March 1, 2019

The Management
LG Philippines
LG Korea
_______________

Gentlemen:

I am writing in protest of your very poor aftersales service. Last May 2016, I bought an LG TV Model 55UG8700 - PA, with Serial number 505VNNVOX895 from SM Appliance, Savemore, Tacloban City, Philippines.

I used the TV set not too often (not even daily) as i am too busy with hospital work. Among the members of our household, I was the only one who regularly watched on said TV set as the others have their own.

Just a month ago, I noticed that the tv screen was "flickering". Despite some several basic troubleshooting attempts i was not able to get rid of the technical glitch. So came the technical personnel from Lapu-Lapu service center here in Tacloban as recommended by the store where i bought my tv. After the diagnostics i was told that the LED screen alone has to be replaced but the bigger problem was that the model has already been phased out of the market and so does the tv screen replacement. Hence, there was no way it could be replaced. The last thing the service center told me after they tried to exhaust everything to save my tv was that it can be replaced by a brand new screen with those circuit boards attached to it included. I was given a ray of hope BUT to my dismay again the price quoted for the replacement was a staggering Php 55K but with only 3 months warranty! You people from LG i would say are obviously not customer friendly!
THIS MUST BE A BAD JOKE - I will be paying much the same amount as the cost of a brand new unit with 3 months warranty only?

I was really dismayed, utterly disappointed! I blurted saying i can use that amount to buy a brand new tv set already with probably the same specs. I bought the TV set for Php 67K and to us who are not affluent, that is much money. I saved for a quality TV set ( or so I thought). When I shelled out that amount, I was i banking on the LG brand name trusting that I will get my money's worth. I was even convincing my colleagues and relatives to switch to your brand because it's the best. Indeed, I was wrong and i don't think i got my money's worth

And the very sad part is up to now i did not get any reply from LG Product Service and Support personnel despite several attempts of correspondence (Case number [protected]) which happened several weeks ago. In fairness to your customer service agents who answered my calls (Clyde, Nina and Riza), they very well entertained my concern and just told me that they're going to elevate the matter to the concerned personnel/supervisor. But LG simply left their customer hanging up to this writing! Hey, I am just a call away! This is indeed a dismal treatment from your end. My disappointment with you is even an understatement!

What kind of after-sales service do you have? Do you think I will ever buy an LG TV set again uncertain as to how long it will last? And that, if something happens to it, I will have no assurance that the model or the part is still available after a few years? I now have the same impresssion on your other appliances- refrigerator, washing machine, etc..

I know that the two-year warranty period has lapsed but still, I did not expect that after just a few months since the warranty, I can no longer use the TV set anymore.

I had a VERY BAD EXPERIENCE with you LG!

ARNOLD D. ABRIL, MD, FPCS
Tacloban City
Philippines
+63 [protected]
[protected]@yahoo.com

This is what has been happening for 4 years now! I had a LG TV for three years and in that time span I had to replace the motherboard three times! I work paycheck to paycheck and I cannot afford a new tv. Plus the motherboard went out again. LG will not do anything for me. I am very frustrated and will never again purchase a LG product again. It would mean the world to me and my wife if you can send us a new 4K hdr 60 inch tv. I would review it online and everywhere that it's the best product ever! The LG was so bad I left it at the repair shop cause they said even if they put in a new motherboard it would definitely need a new motherboard eventually. The LG was poorly designed. They were only going to give me 20% which is $50-$100 a check from the difference. This is NOT good enough. I would like a 55 inch 4K HDR for free this once. I am over everything and would like a new tv now!

Dear lg team,
You need to listen the phone calls I had with the customer service today (my number is below) to know how your team treat women. Your agents were rude and insulting and were not concerned at all about your corporation.
I have furnished my apartment using the lg signature line at great expense, thinking I would get decent service. Today I was insulted, the service was not done I was charged. I was also told that I cannot expect lg maintenance to arrive on time, because they don't own planes!
Employees that were completely unbelievable, to the degree where I thought I was being pranked are the following:
Ismail rabee
Yasmine
Atef mohammed
I look forward to hearing how lg will deal with this.

Best regards,
Maha mubarak
+[protected]

I bought the LG Aircond on 20 Mar 2016 at BEST Point Furniture & Electric Sdn Bhd .

Problem 1 :The Aircond cannot cold and do a complaint to Best Point Shop a few time>only send person to come on 23th July 2018. The person come repair and said will send the receipt of charge RM250 for the replacement part, BUT the part didn't show to me . Ask again the receipt few time to the shop & the shop ask contact to that repair's person incharge (HP:[protected]). Ask few time and no reply also.

Problem 2: The aircond issue happen again -cannot cold, just surprise me after 6 months come again . I call again to the BEST POINT Shop but the staff told me unable to track back the issue and only the LG will lock the file . I really disappointed how come no record and said like this . Ask come repair and said after 11th Feb 2019 only will do a report to LG .

Problem 3:
The staff service come repair and charge again with RM40 which came lately evening and really bad service.

I really hope Sir/Madam can take seriously on this issue as such bad service . Hereby attach with the Shop name card and LG repair person contact.

Thanks
[protected]

Bought my range from a reputable dealer while we removed our kitchen. Had to put everything on hold when husband learned he had cancer. Stove sat in a box for a year. Took our our brand new stove installed it and guess what the oven doesnt work. Called lg who said the brand new stove that's never been used is out of warrantee. Didn't care about anything else, just sorry your out of luck. Ok so we had it serviced and paid $360. The repairman said the igniter was bad. So basically I was sold an oven with a bad igniter and get stuck paying the bill. Never will I buy an lg produce again. Customer service doesnt care. Once its out the door your on your own with a lemon.

Bought an LG microwave in July of 2018, on the front of the thing, it says, big as day 10 year warranty. Last week (this February, 2019), the applicance started smoking and we thought it would catch fire. When I did some research, that people complained about this problem with their microwaves. I contacted LG customer service and was told the microwave did not qualify for in home repaird. After providing the necessary information was told the request for a refund would be submitted to another department and I would be contacted within 3 days. Unfortunately, for me, the only way to get a refund was to buy another LG microwave and send them a copy of the receipt. Why would I want to take the chance to get another defective appliance? Not an option for me. It would be better for them not to sell defective merchandise. LG just lost another customer.

On 1/12/2018 i've bought oled tv 55b8 from certified franchiser shop for lg egypt
And after 20 days @ 1/1/2019 I found that lg sent to me used oled tv from the tv menu and its used 410 hours and when I call lg customer service to exchange the tv with a new one they lies and scam with unethical behavior through their technical support they doesn't want to exchange me to their internal manager who used this oled tv and sell it as new one as scam
Ts want to made me belive that me using this tv for 400 hours!
And after that there is flicker + frame delaying @ my oled tv picture + sometimes it goes to lowering oled brightness especially @ football matches it goes dark
After i've told them this they still want to scam as they sent an ignorant technical support doesn't have any any technical device to diagnose my oled tv or an calibrator device to check if there is as I see flicker or frame delay
All what he've done is do nothing except scam
And @ every question he answer as a robot : the tv is good
Check it with any device : the tv is good
Check on tv hour : the answer I don't mind "the tv is good
And then they told me after slowing me for a month oopps
400 hours for a month and half not seen as the device is used (they want to let me forget that 400 was @ 20 days) scam" scam " scam

And in my country i've customer protection agency of egypt with a law that forced any seller to exchange any product through 30 days without any reasons

And lg headquarter want to scam me but i've started using my legal procedures over lg global (south korea) + lg egypt

Sherif el-gookh
[protected]@hotmail.com

Dear lg head office, ı am writing this e mail from turkey istanbul. I bought a wash machine last year thats capacity is 10, 5 kg washing 7 kg drying. Sınce ı bought the machine ıt ıs working too noisy and the clothes are getting washed properly. We made our registration to turkey lg. But their behaviour agaginst the customer is as if we are an enemy. The first thing they say ıs ıt can be a consumer fault you have to pay. How can a wash machines problem be a consumer fault when you wash ıt regularly ın one year period. I have been using wssh machine since 25 years. My last wash machine was a miele which ı used for 24 years. I thought lg ıs also as good as miele but ıt had problen ın the first year and lg turkey is always demading payment to fix this problem and is not taking care to the customer. When I bought the wssh machine 1 year ago the company which lg turkey send us to set the machine sold us a fountain connection and a detergant with very high prices. They said ıf you dont buy these things we can not give you guarantee. So we had to buy these things. Now ı made a phone call with lg turkey. They said to me that ıf someone sold you something while setting the machine ıt ıs your problem! Even lg turkey send this official service to set the machine. They only sell the wash machine but after selling it the service is the worst service that ı saw ın my life. Please try to fix these ıssue with lg turkey otherwise ı will go to court to get my rights officially

The refrigerator is less than 5 years old (5/2014). It doesnt cool and doesnt make ice. Repairs are estimated at $1300 and it sounds like it is a recurring problem.
It was very costly and I thought it looked good. I have been withouot a refrigerator now for 4 weeks because the warranty company doesnt want to fix it because it will just break again. There should be a lemon law for refigerators. LG would wiolations.in for most v

Called service for an error code FF. Reset by turning off for 30 minutes. Error code gone, but now the fan is so loud we can hear it thru the whole house. They told us it's too bad and we have to wait for it to go out. We will lose all our food. Clearly it's going to go soon and drive us crazy from the noise in the meantime. We need the warranty honored and fix this issue.

We live in Maui/Hawaii and have a LG French Door Refrigerator LFXC24726 bought at Lowe's Maui for $2, 373 in November 2015.

On January 22, 2019 we noticed that our fully-filled fridge was no longer cooling and the frozen food was thawed even though the compressor was running. We contacted LG Customer Service by phone. Our device has a Smart Diagnosis feature that allowed us to transfer the device's data via Smartphone to LG person while we were talking to him. After evaluating this data, the Customer Service employee informed us that we had opened the refrigerator door 26 times within the past 24 hours (absolutely not correct) and that the appliance would therefore no longer work!

To solve the problem, he asked us to open and close the freezer door three times in a row. We were surprised that he didn't ask us to additionally wear a red hat, jump on our left leg, sing Hallelujah and make a selfie of ourselves. After 6 hours of waiting, we were supposed to get back to LG if the device didn't work - and the device didn't work (!) and we called LG again.

Shortly after the phone conversation we got this email from LG Customer Service: "because sealed system is actually dificult to repair it might take a little longer to get the unit fixed. to help get your unit repaired as quickly as possible, heres what i can do... im going to ship 2 commonly used parts directly to your home so that the tech will have them at
the time of their visit. PARTS WILL BE SENDING: compressor 1, drier 1"

When we called on January 23rd when we could expect the repair, we were told that LG would first have to find a "third party" on Maui to carry out the repair, the Customer Service department would have 3 - 5 days to do so. We were stunned, because it is a 3 years and 2 1/2 months old unit, whose compressor must not break after 3 years and that's why LG has a 10 year warranty on it. We live here on a small island in the middle of the Pacific Ocean with only 100.000 inhabitants, but still: After this LG appliance was sold a hundred times at Lowe's and one or the other (maybe already many) LG refrigerator has surely needed a repair service already, there will probably be a LG cooperation partner on island! By the way, LG categorically refused to provide a smaller rental unit.

On 25 January we received this email from LG: "We regret to inform you that we were unsuccessful in locating a Servicer and will need to escalate to our Resolutions department. Please upload a copy of your Proof of Purchase (Receipt) ... they will promptly review."

On 26 January (Saturday) we sent LG the Proof of Purchase.

On 28 January (Monday) we called LG again. We learned that the Resolution Department has just received the case for processing and now has again! 5! more days to process it.

It is certainly not necessary that we express our annoyance about this absolutely unacceptable, actually even customer contemptuous "service" of LG and that this will be our first and last LG device.

We will report here on how this matter is developing.

27 January 2019
T- Mobile Customer Service,
P O Box 37380
Albuquerque, New Mexico 87176-7380

I am disappointed with T-Mobile. I have been a customer for many years and in the past have resisted moving to another cellular-phone provider.

My disappointment is a result of a recent mobile phone my wife bought me for Christmas. I have used a Samsung Galaxy Avant for years and have been satisfied yet I often get news and email via my mobile phone rather than computer. The small screen size is a disadvantage.

My wife purchased an LG Stylo 4 phone from a T-Mobile store because of the large screen. She purchased it late November but it was not used until Christmas day, 2018. She paid cash.

The phone quit working about two weeks later. Everything appeared functional but the microphone. I could hear but not talk. The next day the unit would not turn on.

I took it to the local T-Mobile store. There were two small spots on the screen and the T-Mobile person promptly stated water damage. How could he quickly decide this? Water damage is not warranteed. The screen did have a screen protector. He suggested I cover the phone with rice to remove water; T-Mobile would do nothing about the phone. The phone has been covered with rice with no improvement.

Later I called T-Mobile and talked with a representative. He promptly transferred me to the LG representative who said I could send the phone to them, pay $19.95, and they would look at it. If the result was water damage they would not attempt to repair it.

The phone has been treated similar to the Samsung phone I still use. I did charge it in the bathroom; steam from a shower could be a cause. This the same place I have charged my Samsung phone for years. I may have used the new phone in a snow storm - common in Utah - again, treatment of the phone has been similar to the Samsung. Is the LG design is faulty?

I suppose that LG may not be a reliable yet I have LG kitchen and laundry appliances and they appear to be excellent.

I am disappointed in T-Mobile and may move to another company. I am eighty years old, retired, and on fixed income. I don't need the expense of constantly replacing faulty products.

Richard Hemingway
[protected]
9024 Cherbourg Place
Sandy, Utah 84093
Copy: John Legere, President T-Mobile
LG Customer Service

• I contacted the customer service for the maintenance of an automatic washing machine the machine still in warranty
• LG Egypt was sent to the maintenance representative and explained that the washing machine needs a power card
• after two days someone contacted me to fixing and replace the new spare parts (power card) and during fixing the representative discovered that the new spare parts is not suitable for the model washing machine and during that he broke the buttons of (Time Delay)
• The representative told me he will communicate with the company and tell them what happened with the broken buttons and the power card
• I contacted the customer service again next day and I explained my complaint in details and send the pictures (attached) but the response from their side shocked me and they deny that and told me the broken buttons is misuse
• washing machine serial no. 603TWNM0V655 and model FH496TDT24.ALSPEEC Made in Thailand
• my contact cell phone +2 [protected]

Thanks
Mina Rizk

I had mine LG LCRT2010ST one year and 10 months and the magnetron tube failed. Customer service only pays for the part. No way should it have failed not even being 2 years old and they would not cover the labor. My husband died in October and my microwave broke a few days later. It was a few months before I called customer service because of everything going on. I called they yesterday. They said to send my receipt and they would send it to "Higher Ups" for approval for labor costs. I did and they denied my request for repair.

Dear manager of LG
I would like to complain badly from customer service and support
I bought a smart TV 49UK6300 only 3 months ago and I developed a serious problem as motherboard died and I called call center and they sent me an agent and they took the TV for repair 21 days ago
Since then they never contacted me again and I kept calling the call center and they never helped me
Please sir they should have shown some respect for customer
Please help me to solve my problem
Tell me what to do

My email.
[protected]@windowslive.com
My phone
+[protected]

Upon arrival to lg tv store in cairo festival city, cairo, egypt lg sales agent in store recomended the 49"instead of the 55" for my room dimensions, when I arrived home I found the screen small and returned to the lg store 2 days later to replace the 49"screen with a 55" one and pay the differnece in price, this was refused by the store specially mr. Mohamed wagdi, stating that the remote control was out of its original packaging!

This is against the policy on the invoice which states that the product could be replaced within 14 days of its sale...

This gives a bad reputation to a reputable company such as lg