LG Canadawarranty service

C
This review was posted by
a verified customer
Verified customer
Review updated:

I purchased an LG dishwasher with a 2 year warranty. After 1 year the dishwasher stopped working. I've been waiting for a part to fix the dishwasher for 6 months now. I have called LG several times regarding this issue. They have done NOTHING!!! I have registered a complaint with the Better Business Bureau.
DO NOT BUY LG APPLIANCES they do not full fill their warranty agreements!!!

Responses

  • He
    Hemant Kumar Dev Apr 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I bought lg kg110 mobile from neha communication.with airtel scheme. But after 7 days that mobile hanged. The reason of hang is unknown.

    0 Votes
  • Ka
    kamal Jain Oct 28, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Music system model no. DA - 3530A nto working, the system does not read CDs. Any CD when put in the tray, it shows "DVD ERROR".

    0 Votes
  • Ge
    Geeta Ramanathan Nov 22, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I purchased a 26 ltrs Microwave oven from the vivek showroom end Oct'07. I was told that someone would visit my place to give a live demonstration of the product.

    I had left clear instructions that since i am a working woman, it would be better if the demo is conducted anytime on saturday or on weekdays after 7 pm. Everybody whole heartedly agreed to this.

    However, till date no one has come home for demonstration. I have again complained twice and each time i was given a fresh complaint number and one service guy called me and i again repeated my instructions and again no one has turned up.

    I want to dump the product back on them and get a refund.

    My latest complaint id is S7CB0901162.

    Geeta

    0 Votes
  • Mi
    Michelle Kuhn Feb 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My washing machine had malfunctioned. It is still under guarantee. I contacted the service provider for LG electronics, namely Geedee Electronics. I was requested to fax my proof of payment through to them, which i did on the 5/2/2008. We arranged for the machine to be checked at my home on 8/2/2008. They came and collected my machine, and told my domestic they would bring it back by lunch time. When I arrived home that late afternoon, the machine was still not back. I tried to contact Geedee electronics, but could not get through to them telephonically. Nobody from this company contacted me to explain the problem with the machine after they had taken it away.
    On Monday, 11/2/2008, I contacted them to find out what was happening. I was told that they were busy working out a quote to repair the machine. I explained that it was still under guarantee and that I had faxed the documents through to them on the 5/2/2008. They had no knowledge of this fax after they had acknowledged receiving it on the 5/2/2008. I re-faxed the documents on the 11/2/2008. I was told that they would be ordering the part for the machine on 11/2/2008, and it would be there within 2 days. On 13/2/2008, I contacted them again, and I was told by a lady by the name of Melissa that she would go and check with the techinician and see how far he was with the machine, and call me back within a few minutes. After about 2 hrs, I phoned again. Melissa was on lunch, so the receptionist told me that she would go and check for me, and will call me back within a few minutes. After about an hour, I called them again, and spoke to Melissa. She promised to phone me back within a few minutes as well after she went to check with the technician. Once again I had to phone back, as she also did not call me back as promised. I was then told that the technician was out so she could not give me an answer. My husband then called them and left a message for the technician to call him back. By 16.45pm we still had no calls back, so I went up to their premises to investigate and try and find some answers. The techinician was there and he told me they were waiting for the part. I explained to him that I had been without a machine working since 5/2/2008, and needed it sorted out urgently. He told me that he would take the part required from another machine and put it into my machine so that I could have it back by 14/2/2008. I explained to him that I needed him to give me a time when he would deliver the machine as there would be nobody at home and I would need to leave work and go and open up for them. He promised to phone me as soon as possible on 14/2/2008 and make the necessary arrangements with me. He has not done so as yet.
    This is extremely poor service and LG need to look at changing their service provider in Port Elizabeth as they are giving LG a very poor name. I own several LG products, but after this experience, I do not think I will purchase another LG product.

    0 Votes
  • Wi
    Wilsy Oct 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    DO NOT BUY LG. I am glad to see I am not the only one with problems with LG Products. We purchased an LG 42LG30 TV & 36 days after we purchased we started having problems. They sent out a service Tech to repair. He made probably 9 trips out to replace parts & nothing worked. Finally after 4 months of being patient, I started to call LG directly requesting a new TV. I get thru to customer service & guy tells me that he approved new TV & in 7-10 working days we would receive new TV delivered to us. After waiting for 12 working days nothing showed up so I called again. Another Customer Service Rep tells me there is nothing showing on the system for new TV. Finally go to a manager & he tells me he has approved & I need to wait for 24-48 hrs & store we bought tv from would contact us. Wait for 5 more days & nothing. Call again & manager says another 24-48 hours & again nothing & now he doesnt return calls. Finally get an answer & after 5 months we finally get a new TV. Thank goodness that store gives you credit & we did not have to replace with an LG. This actually could have been a good thing since we had looked @ purchasing new LG Washer, Dryer, Dishwasher & Fridge & you can be sure we will be purchasing a different brand. I have never seen a company so unorganized in dealing with a warranty.

    2 Votes
  • Ro
    Romeo Hache Oct 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I purchased an LG washer model WM2007CW and dryer model # DLE 3777W on Oct 01 2006, my first service call was on Oct 25th 2006, they changed the rollers on Nov 13th 2006, they went thump thump on each revolution. The day after the repairman left the problem was back.
    The LG service Mgr called me to tell me to wait 3-4 month it was a design problem in the rollers and they would have a new material to fix it. On March 3 2007 the repairman replaced the rollers, again same problem. The third service call Sept 4th 2007 the service man showed up on april 17 2008 and said there was nothing he could do the company would get back to me .
    On Oct 6 2008, I sent by fax all service documents as requested to LG service dept, I was told they would rplace the dryer the request would be sent to the exchange dept.
    A week later I was told the dealer would contact me for the exchange within 7 days. Called them again on Oct 27th was told to call later that day. Called on Oct 28th to be told they would send me a Repairman from RMA. On on my way to the retailer to see what they can do.
    This is the last item I buy from LG they are unreliable when it comes to service. I've had to stay home for 5 day waiting for service personnel to show up for assessments then attempts at repair. Don't buy LG if you want life to be good

    3 Votes
  • Je
    Jessie Nov 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I wish i never bought the LG shine cellular phone.
    i had it for two weeks, and it got broken.
    so i sent it in. it has also been about four months,
    and still haven't heard a single word on it.

    3 Votes
  • Se
    servicer Nov 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am a service contractor for LG and find them to be one of the best companies to deal with. LG is noted for it's making it right.
    SUSPECT your servicer didnt know what he is doing. Probably a bump or break at the welded seam on the drum. New drum and 2 rollers would have fixed it.
    I LIKE LGE.
    My LG Servicer Manager is in BC and TOPS on the list of taking care of customer and servicers.

    -3 Votes
  • De
    Dev Sharma Jul 05, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @servicer You like LGE because LGE has no respect for customers and that gives you open passport to rip customers. I shipped my warranty cell phone model X Power 2 with glass screen damage to FutureTel, Markham, an authorised servicer like you and they shot back an estimate of $209 claiming product was out of warranty. The product was purchased less than a year back and was under warranty. This clearly indicates that LG is cheating customers and so are their ASCs.

    1 Votes
  • Bo
    BOOOO Aug 11, 2018

    @servicer As a serviceman you should know how bad are LG appliances build. Design problems everywhere. Safety issues neglected. Company lies to the customers. Shame on LG.

    0 Votes
  • Ke
    Keshya Brown Dec 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had bought the Lg Rumor phonee and after a few months it stop working. With my lifetime warenty i was toldd it took 3 weeks when u send it in and for it to come back. 3 weeks came and still no phone. i call my company virgin mobile and they say that they cant do nothing about it and i should call LG Cananda which i could never get through. I call back virgin they tell mee it may take up to 4 weeks. its been 5 weeks and i still have no idea where my phone is. there is no contact number for me to call, because none of them workk

    -1 Votes
  • Pj
    PJaye Dec 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My son's LG Fusic cell phone has broken 3 times within one year. Reliability is
    terrible. Every time he has to send it in he loses all his contacts, etc. Huge
    inconvenience. The last time we got it back, it broke within a week. Customer
    service refused to fix it, claiming it was not under warranty due to main board
    damage. I don't know why that's the case, all I know is it's broken 3 times
    in the last year, and they refuse to stand behind their product. They are a
    terrible company to do business
    with.

    0 Votes
  • Cl
    c.laurie Jan 11, 2009

    Having purchased a lg tv in the boxing day sales we have had nothing but problems with the tv, the sound on the tv keeps going off, I have contacted the store and took the tv in to the store to be told that i have to prove that there was a fault with the tv, So i took my family {all young children) along to the store to be told that i will have to leave my tv with them, Leaving me with no tv until they could find a fault, I refused this option and said i would wait to see if the fault occured while i was in store, Surprise surprise it didn`t happen after one hour waiting around with my young family the chap on the desk asked me what i wanted to do as the store was closing. I said i wasn`t leaving until this matter was sorted, He gave me two options, Option1 leave the tv for them to HAVE a look in the morning or option 2 bring the tv back in the morning and go through the same process again.None of these were an option in my eyes. So i said i would contact trading standards in the morning then they offered me a replacement tv for the evening, while they sorted my tv out (NOT).One day later i was told to return the old tv and pick my tv up as they could not find a fault (By watching it in store).Two days later i am still stuck with a faulty tv . I was willing to go in store and upgrade to a bigger tv at my own cost as the tv i had was sold out. the tv purchased was a lg32 7000 bought for £350 in the boxing day sales at deepdale in preston lancs.Gone are the days that customer is always right.

    0 Votes
  • Mm
    mmafs Mar 16, 2009

    I have purchased a Home Theather and it had broken down. Spoke to LG Canada and nobody was able to help me out. I have decided to write them a complaint just can not find an e mail address to send it to, dose anybody here knows an Canadian LG customer complaints E-mail address. Thank you

    1 Votes
  • Ja
    Janette Apr 22, 2009

    I purchased a scooter as Christmas present for my daughter. When she tried to ride it on Christmas day a bad smell was coming from the fuse area and it melted the plastic. I call for about 10 days and they finally sent me some parts. Still could not get the scooter to work, finally in February I was sent a new scooter, guess what that one doesn't work either. We replaced the trottle that was sent to us, still not working. I have contacted them probably 20 times finally was told they do not do refunds. They wanted me to talk to people in service and parts, which I have done. Now keep in mind I am a widow and have no mechanical experience, so I have to rely on friends to help. I cannot ask for any more help on this. 4 months later and the Christmas present is not useable. How sad is that.

    0 Votes
  • Ri
    Rila Banerjee Jul 23, 2009

    I purchased an LG Side-by-Side refrigerator on June 11, 2009 for Rs 102000 (approx US$ 2080). Till date the fridge has not made more than 4 cubes of ice per day. Company engineers have visted over 3/4 times to rectify the problem but have been unsuccessful. I have not received a call from the company even once to enquire about their malfunctioning/defective product that they sold me at full price. Nor is any discussion regarding a replacement entertained. So much for company values!!
    So at this moment I have a fridge that cools and freezes - qualities I would have found at 2o% of the price!! LG's customer relations leave little to the imagination and I'm sorry I became one.
    I will give them one more week before taking up the issue with the local Consumer Courts.

    Comments
    Comments

    0 Votes
  • Er
    ericlis Aug 18, 2009

    Toronto Canada, LG, 52 inch flat screen LCD

    Product 562LG70 - UA.ACCsL

    LG Service History:

    Mid May, 2009 - screen turned black, Aab Electronics technician #1 determined needs repairs

    Mid May, 2009 - Aab Electronics technicians pick up television and hold for 2 weeks.

    Resolution Date: 06/11/2009 - main PCB replaced and returned to house

    06/12/2009 - Picture is still not clear?
    06/20/2009 Visited House: Aab Electronics technician #1 confirmed that the picture was not clear

    Resolution Date: 07/17/2009 - main PCB replaced by Aab Electronics #2

    Visited House: Aab Electronics technician #2 confirmed that everything was alright
    Visited House: Another Aab Electronics technician #1 confirmed that the picture was not clear when playing an HD movie.

    07/27/2009 Talked to Alex P. from LG support, promised a new television if electronics store cannot fix TV.

    Resolution Date: 08/12/2009 - Aab Electronics technician #2 confirms that picture is not clear on HD and regular DVD.

    08/14/2009 Aab Electronics, LG service representative admits they cannot fix the TV.

    08/18/2009 Raising a complaint with LG, enough is enough, how much more incompetence does the average consumer have to take???

    Status: sill pending, at a minimum I need a new TV, why is LG dropping the ball so many times. Service is unbelievable?

    Eric (North York)

    1 Votes
  • Dr
    D Ralph Aug 20, 2009

    We purchased an LG plasma TV 15 months ago and it just quit. One expects better! To add insult to injury, the store told us to phone LG who told us to wait; they would review our case; and they might supply parts. We live 100k from nearest centre and waited as instructed with no TV and now have to make a special trip with no compensation. No one returned our calls and service attitude was "tough s#@&" This is our first and last LG appliance. Life with them is not good>

    2 Votes
  • Lg
    LG Complaint Aug 22, 2009

    We purchased an LG Stainless Steel dishwasher in March 2009. 3months after the purchase we notice blue spots on the Stainless door. In mid June I arrange a service call at which point the service advisor informs me that I must have spilled something acidic on the door. I have owned LG Stainless appliances for the past 5 years and have never had an issue so I'm not buying the " spilling something acidic " theory!! I follow up with LG a few days later and I am told that the door will be replaced.

    It's now August 22nd - After approximately 8 phone calls ( 2 -3 hrs in total ) I am still getting the same answer from LG's service department - We have sent the repair authorization to the service center several times and will do so again! I request to be copied on the authorization email and apparently it's classified information that I can't have. Since LG is continually blaming the service center I ask to have a different repair center handle the repair - the LG serverice rep I have continually ignores that request!!! Finally I ask the LG service rep for the contact information of the individual who oversees the LG service department - After the LG rep continually side steps the request he finally says I can't provide you with the contact info you want... upper management does not speak to the general public! Yet again I am assured that Monday morning the issue will be addressed and taken care of...wait a minute... I was told the same thing 2 weeks ago by a different LG rep!!! I guess we will see what Monday brings!!!

    I guess life is good when you can take money from people and then leave them high and dry when your product fails!!!

    If anyone has any ideas on how to handle this issue I would greatly appreciate it!!!

    1 Votes
  • Sa
    sandeep Agarwal MZN Aug 27, 2009

    i have brought a 32 inchs LG television 16/8/09 back, And i was told that u will be given a demo from the company.no one turned up, so, i called the call center plenty of times but they are telling me when we be free we will send some one .. and they have offered DTH and DVD player, but till now no DTH is provided .. they have also deposited /Rs 100 for subsription and the behaviour of local dealer is very roude. dealer is V.S. Enterprises Bhagat Singh Road Muzaffarnagar


    Sandeep Agarwal
    912/6 South Civil LINES MUZAFFARNAGAR
    UP -251002 ph. 9319409057, 0131-2620432

    0 Votes
  • Ma
    MartinsA Aug 27, 2009

    Hi there, my nightmare with LG Canada is on my 32 inch plasma. I was off 1 week in my manufacturing warranty, they were kind enough to replace the part, told me I was to pay labor and when I called them again they advised that I DO NOT have to pay labor (yay). I waited 2 weeks, get a call from AAB electronic, my TV is fixed but I have to pay labor. Called LG, and what do u know ...they do not have any record in the system that they confirmed with me that labor is covered. I use to do AR Collections 15 years ago and one lesson I learnt is document everything..

    After getting two of the stupidest people possible, I resorted to yelling my lungs out at them who finally transfered me to their supervisior. He has been researching this for two days now I ensured that every agent I spoke with to confirm that our calls were recorded and now LG is going back to those calls to see if their agent confirmed...

    I thought LG as good, they are horrible and as an immigrant who worked his butt off, I speak excellent English. I think LG should hire people who have a good command of English as I do not understand what they say. I also believe they should get a professional agency to handle customer calls as they have no training.

    1 Votes
  • Li
    Lisa Liu Sep 13, 2009

    I totally agree with you guys. I bought LG fridge several months ago, it is defective, it took them forever to send me the replacement unit. I am not going to buy anything from LG. It is the worst company I have ever dealt with.

    3 Votes
  • Sh
    Sharma Sanjeev Sep 27, 2009

    That, I believed in your statements, representations and terms printed on the warranty card and purchased a colour television, bearing Model No 21FD70V, Unit Sr. No. 701NLK00189 on dated 04/06/2007 and duly signed and sealed warranty card was issued by you through your dealer/ business partner. The relevant portion of warranty card is reproduced hereunder for your immediate perusal and action:-


    S. No
    Model
    Warranty Period
    Type of Warranty

    3.
    17"(39.8Cm) & Above
    3 years
    On site warranty is available only within municipal city limits of Delhi, Mumbai, Bangalore, Chennai & Kolkatta. Other locations shall have carry in warranty.


    Here, it relevant to note that I am residing within the municipal limits of Delhi and you are legally bound to provide on site free services to me, up to 3 years from the date of purchase of Television, as per warranty card, which you have deliberately failed and neglected with malafide intentions and ulterior motives to have wrongful gains to you and irreparable losses to me.


    1) That, after purchase, it is understood that the said television is defective piece and was never enjoyed by me with free mind and pleasure. The complaint was lodged earlier also on or about, in the month October 2007 I.e. just after 4 months from the date of purchase. After repeated requests and calls on your customer care, your service engineer visited and rectified the problem to some extent but the problem of visibility remains the same. The service engineer also whispered about the manufacturing defect being new model eneterd in to the market but refuted to my request to provide the same in writing with the arguments that he is not authorized by the company to submit any thing in writing. However, I have notified the same to the customer care but instead of the assurance and trained reply from customer care executives nothing has happened.


    3. That, again, on dated December 02, 2008, the problem repeated and picture was not viewed completely, to which the complaint was lodged with the customer care, who assured to visit the engineer within 24 hours from the date of compliant. However, the complaint number as was provided by your service center is N8CC0208310 and sms was received by me as under:

    "Dear Customer, your request id is N8CC0208310. For any further assistance please call our helpline 1800 180 9999 or 3901 0909 (24 hours-7days). Thank you."


    That, after repeating the call on December 05, 2008, one engineer namely Mr Virendera Kumar visited my house on December 06 and without opening the television set asked for the copy of bill and warranty card, which was immediately provided on demand. The said service engineer, went back keeping the above documents in his pocket and assured to revert within next 24 hours, on the ground that he will verify the warranty despite of clear warranty conditions on the warranty card for 3 (three) years but regret to write that he never turned up.


    After having no response again on 07th and 8 th of December, I personally contacted the customer care, who breifed on telephone that the warranty has been rejected by the company and advised to discuss with one Mr Sunil Kumar (Head-Service) for redressal.


    That, I was shocked and surprised to hear arguments, and believed to be forged and cheated. However, to close the matter amicably, I contacted Mr Sunil Kumar, on his cell No. 98113 54749 on my own costs, who delivered nothing but further assured to look in to the matter and assured to revert next day, which never came till today.


    That, you, are in moral as well under legal liability to provide the services as per warranty and/or to replace the television. It is surprised that after repeated requests, reminders and telephonic conversation between you and me, the same has not engaged attention of yours, the reason best known to you. You have acted illegally and unlawfully and against the trust conferred/ reposed upon you, knowingly fully that the above referred television is under warranty period, as copy of the warranty card is already taken by your engineer and you are trying to get unethical, illegal and immoral gains inducing not only to me but also the public at large.


    You, are unconditionally liable to perform the services under warranty and/ or to replace the TV. That the aforesaid illegal act of yours have caused irreparable losses and injury to me apart from the mental harassment and you, are profiteering from such unfair trade practices, misuses and offences of cheating the innocent consumers of your product. Loss is also being occasioned to the public interest in as much as innocent customers, like me, are also being deceived by you, by misrepresenting the fact and rejecting the services after purchase deliberately, violating the material terms of warranty.


    Please take note of the same with the remarks that, if within 02 (Two) days from today 20/12/2008, you do not replace the television and/or provide the free services being under warranty, as also apologize for your aforementioned act, I will hand over the file to my counsel to initiate Criminal and Consumer proceedings against you, in the Competent Court and Jurisdiction and for compensation, cost of the case/s you shall be solely responsible and liable. I also reserves the right to file the complaint before MRTP Commission to prevent the public at large from inducing with your uncanny behavior, attitude and Unfair trade practices.


    Hope, a wise counsel will prevail upon you and you would see the reason to act amicably to avoid the unnecessary hardship between us and have win-win situation.


    Thanking you.


    Regards,

    Sanjeev Sharma

    0 Votes
  • We
    WendyMB Dec 16, 2009

    I bought my fridge on 11/06/08 from Best Buy. It is an LG LFZ25980ST with a retail value of $3200. Only 2 months after purchase I found that all soft items in my fridge were frozen! I didn't get the Best Buy warranty (BIG mistake) because LG provided one. I didn't make sense to buy another and I assumed that anything was wrong they would make right. NOT!!! They sent someone out to fix it. Take 1/2 day off work for the repair guy, he looks at it, calls in parts and then sets up another appointment to replace the parts and I take another 1/2 day off work. This happens another 4 times. The 3rd time I asked them to replace it they said no we need to try and fix it again. The 4th time (9/09) the said the same thing but also if this happens again we will replace it. I told them that the next time it will most likely be out of warranty. They said don't worry if it is the same issue we will take care of it. Well here we are 12/16/09 and all my veggies are frozen again. I call LG and get the SAME run around. The worst of it is there is only the customer rep and a supervisor and NO ONE above that person to talk to. She then told me my fridge is now out of warranty and she would have to extend it. I am like I want it replaced!! She says "Mam I can extend the warranty and have it repaired again or you can deal with it yourself." So of course what choice to I have?? I also asked how many times does the same issue have to be fixed before you will replace it? Mam I can't answer that. What happens if it does this again and the extended warranty is over? Mam you will have to see if you can get it extended again.<br />
    <br />
    Best Buy can't do anything because I didn't buy their warranty. They wouldn't even take it back when this 1st started.<br />
    <br />
    My advice from now on when you buy a major appliance buy the warranty from the store and verify their replacement policy up front. Do not ever buy an LG appliance. I have their dish washer and LOVE it (of course according to other complaints it still might break down), I love the fridge when it works. When they work their appliances are great. The problem is if you get a lemon you will have to have it fixed over and over again until they finally say "No sir/mam we can not extend that warranty again". That is enough for me to not buy another LG.

    0 Votes
  • Ab
    abhishek Shrivastava Dec 30, 2009

    Dear Team, <br />
    <br />
    This is to bring under your kind notice that I (Sonali Uppalwar ) have lost my mobile having IMEI No. 356733014547331 & Batt. No. SBPL0089702 D.D.D DC0 71210, Model LG 195 Black Purchaged on 19/02/08. <br />
    <br />
    Kindly help me out to find my mobile.<br />
    <br />
    Thanks & Rgds<br />
    Sonali Uppalwar<br />
    91-9810331126

    0 Votes
  • Du
    dumdu15 Jan 28, 2010

    I purchased an A/C from Aircare on 24th March 2009. After 2 months there were unwanted sounds coming from the machine. I have been complaing to Aircare Engineers since thenn. They keep on sending their men at home for the repairing. But every two months i face the same problem. Today again when i called to complain his senior engineer spoke to me very rudely and told me that he would nnot attend to my complaint. I think this matter should be looked upon very seriosly.
    Thanking You,
    Mrs. Deepa Karelia

    0 Votes
  • Pr
    pregenlouis Feb 05, 2010

    As i'am reading all of your complaints against LG, I aggree yeah all of your comments are all TRUE, this is one of the worst nightmare experienced i ever had. The customer service of LG are telling me a lie for that they know how to hold the request and put the blame to somebody else. After talking to AABT tech they said that they submitted all the proper documentation including my bill of sale to LG for replacement of my 42lg plasma TV, since it had an error of operation many times they repaired it and comes with unrepairable status, last jan29, 2010, now after 5 days of waiting they are telling to me a lie, saying that they dont have my bill of sale and asking for them to email it again and telling me that i should be waiting again for 7 to 12 working days this is very unprofessional treatment to thier customer and it was a very dissapointing to thier name as it was supposed to be "Life is Good" they should change their name to "LIfe is BAD" when you have a product with this (*&(*&* company. To all readers donot buy LG product!!! To the government of Canada if you read all our complains please make an appropriate action with this matters, because in this kind of company they must have a legal action or the most is to cancel there business here at Canada so that there will be no longer victims by these kind of evil company that customer have already encountering.

    3 Votes
  • Ad
    Adrianna Berrios Feb 09, 2010

    I recently purchased the 32" lh20 on January 16, 2010 for my bedroom when I got it home I noticed that the protection cover for mounting was missing so I called LG and Marsha on 1-21-2010 told me not to worry that the item would be shipped in 7-10 days since I didnt think anything of it I told my husband that the item was on its way so we mounted the television well needless to say 3 weeks later when I didn receive it by mail I called them back and spoke to Jasmine on 2/7/2010 who checked for me what has happened and told me that the item was never shipped so I asked what happen to which I received the answer that the Item was not needed therefore they were not going to mail me one out. I was appauled so I asked to speak to a supervisor and got Mr Ameth Arrocha on the same day and he told me he would look into it and get back to me the next day. Well I didnt hear from him till today 2/09/2010 so that he could tell me that if I wanted the piece I could place an order for the missing piece with parts, I was confused so I asked him why would I place an order and have to pay for it when the item was missing? He told me sorry but that they were not sending me the part and if I wanted it I would have to order and pay for it. NICE HUH. talk about customer satisfactionWell I couldnt believe that that would be the end of it so I told me why would your representative tell me the item was on the way when they werent going to do that I could have simply returned it but I didnt think it was a big deal especially when Marsha their representative told me I would be receiving in 7-10 days Well that was I guess my problem that their rep told me I would be receiving it instead of just returning for an exchange.
    Still upset I tried one more time with their on line rep Rodrigo who in a conversation of about 20 to thirty minute and after agreeing with me that he would also be upset turned up telling me that I could order the part for 29.93 if I really needed to have it because it wasnt needed for the tv to run. I love how people could tell you hey I know you bought a new TV and I understand that the piece wasnt there but and I also know that you called 3 weeks earlier and at that point could have returned it to the store but even thought we told you dont worry I will send you the piece in 7-10 business days and now when I threw out the box and I cant return it now they say hey just spend another 29.93 and we'll send you the piece that was missing. I tell you I couldnt ask for a more CARING AND CONSERNED COMPANY I WOULD DEFINIATELY BUY SOMETHING ELSE FROM THEM AND DEFINATELY RECOMMEND PEOPLE TO THERE COMPANY . NOT

    0 Votes
  • Mi
    Minchinipo Feb 24, 2010

    LG front-loading washers are very attractive and they work very well when they aren't broken. However, once you get a code that indicates your machine requires service, your nightmare begins. If your machine is over one year, you will need to argue that certain parts are still covered under a 2-year and 7-year warranty, depending upon the part, and you will need to argue this each and every time you have to call. Oh, did I forget to mention, you'll be making numerous phone calls? During your numerous phone calls, after you argue your warranty, the script they follow says "The technician who does the parts ordering for your service provider is unavailable, so unfortunately I have no way of finding out anything about your service." I have figured out this is just a standard response because I have called my service provider immediately after calling LG customer service and the parts-ordering technician answers the phone. The service provider, however, is also unable to tell you anything because LG parts providers do not answer phone calls and do not return calls, nor do they provide an order number. LG customer service claims they cannot find out anything about parts orders without order numbers, although if you ask for a supervisor, they are, in fact, able to look at everything your provider has ordered. Before you think the problem is from my service provider, I can assure you it is not. I have called two additional service providers to see if they experience the same problem in getting LG parts. They pretty much laughed and said that yes, it is indeed typical. I have been without a washer for over three weeks now, with not so much as a follow-up call from anyone despite promises that they will call and let me know what they have found out. The truth is, they do not care whether your washer gets repaired or not because they already have your money. Customer loyalty does not really matter to these people because after all, it's not all that often that the customer goes out and drops big $$ into appliances. I purchased an LG dishwasher the same day I bought the washer. It broke down within 4 months and it took 2 months to get the parts to fix that. This is just more proof that I am not experiencing a one-time incident of of this company's inability to service their products and provide parts. As far as my washer goes, all I have is a very attractive box of metal that cost $1399. It does nothing else but look nice. I guess I should be thankful that it doesn't look ugly as I head to the laundromat to spend another three hours and $25.00 this week.

    0 Votes
  • Or
    Orty Feb 26, 2010

    I purchased a lg washer and dryer as a set and since the day it was purchased the headaches, heartaches started, asked them to replace them under the federal law of 30 day return policy, this was 15 days into the purchase and store manager said it was up to corporate office, corporate office said it was up to store manager. It never got done and when trying to get these appliances repaired by the geek squad, they said they were unqualified to work on these products. after 15 months of fighyting/argueing with them and hearing every excuse imaginable we came, they point blank refused to repair, replace these products. And after they send their repair boys out and figured out that the mechanical item was a lot smarter then the company service techs.

    0 Votes
  • Lh
    L He Apr 19, 2010

    LG has to have the worst customer relations out there. I purchased an LG TV, and it stopped working while still under warranty. LG is in some kind of dispute with the local service provider, and I'm caught in the middle with a broken TV and no one here to service it. When I contact LG I've been told over and over the problem will be resolved in 24-48 hours. It's now 5 days later and I'm still being told the same thing. They just keep putting me off. I will never buy another LG product again and will certainly tell everyone one I know about my terrible experience with LG. Stay away from LG. LG must stand for " Life's Gross " with their products.

    1 Votes
  • Wb
    WBC0510 Apr 21, 2010

    I agree...same thing happened to me. I lost all of my contacts! It was only a few months old and I thought the battery was bad. I took it to Cellular South (by the way - don't do business with these folks!) and they told me they would have to sell me a NEW phone. They would not stand behind their sale or backup the product. I lost all of my contacts which was a nightmare!!!

    0 Votes
  • Lh
    L Hedd May 04, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I am very displeased with the service being provided by LG regarding the warranty on my 42” LG TV. My TV has not worked since April 18, 2010, and up to this point I still have no TV and do not know when my problem will be finally resolved.
    I am unfortunate enough to be caught in the middle of a dispute LG is having with my local service/repair shop A1 Electronics. I don’t know or care what your issues are with each other, but why must I, your customer, have to suffer because of this? I have made numerous calls to LG and have sent numerous emails trying to get the warranty honoured for my broken TV. I’ve been given the run around many times. I was told way back in the beginning of this, April 19-20, that my copy of the bill of sale was not good enough. I purchased the TV online from Future Shop and had a bill of sale that I down loaded. I scanned a copy and sent it to you, faxed a copy of it to you, and finally contacted Future Shop and asked them to send me another copy of my bill, which I then forwarded to you. My contact with Future Shop happened after I was told by one of your reps on one of my many phone calls that I needed a “hard copy” of the bill from the store. She didn’t seem to understand that we don’t all live in big cities and that the nearest Future Shop to me was over 700km away and that was why I bought online. It was impossible for me to get a hard copy from the store. Then I was questioned whether I had a TV with a 2 year warranty. Again I faxed a copy of the warranty card proving this, plus I had Future Shop confirm this. Finally, this was accepted but then I was told that the TV would probably be exchanged – from an email “Your case has been reviewed by the Executive Services Team and has decided to submit your case for Exchange because there are no other Authorized Service Centers in their area for the repair on your TV.” When I called to ask how long this would take, I was told 10—14 business days and then after the final decision was made maybe another 2 weeks. This is really not the way to treat a customer with a warranty that they agree is quite valid. Why must this process take so long? In the past I’ve owned an LG monitor, LG computer and found them to be quite good, but I never had a warranty issue before. I would certainly never buy an LG product again!

    1 Votes
  • Ka
    Kaliloo May 11, 2010
    This comment was posted by
    a verified customer
    Verified customer

    How is LG staying in business ? We too were suckered by LG, who can also boast the most useless tech guides ever. Our 42" lasted days over the 2 year warranty. $3800 at the time. When I called to ask what could be done, I was pretty shocked to find out the answer was nothing. He must have said "I'm so sorry for your inconvenience" 30 times throughout the conversation. I finally said 'Look...this isn't about inconvenience...this is about paying 3800 bucks for a product that you don't believe is good enough to stand behind.'

    Never again will I purchase an LG product.

    Future Shop was equally as useless about standing behind the products they sell. In my opinion, it should have been their fight. They're the ones I gave my money to. I won't shop there again either.

    1 Votes
  • Bi
    bigcat May 12, 2010
    This comment was posted by
    a verified customer
    Verified customer

    3 weeks ago went in at HH GREG bought LG kitchen appliances, we had told them we need to hold off for about 2 weeks before having the items delivered. wrote a check a full amount 4000.00.when is was time to deliver they told us the micro oven was discontinue. we wanted every thing as a set .but we had to either upgrade & pay more or change brands.at the begining we told them that if they could not deliver all the merchandice we did not want to do bussiness.they told us they will up grade it for free if there was a problem.. we have it in writing .they said they sold it to someone else.we had to change brands to Samsung . because there was not an LG upgrade available, we paid 100.00 more . we get a call from the delivery people that the dishwasher was damage .management told us that the dish washer was out of stock .and they were not sure how soon or if they could get it or when .this is after they delivered 3 of the appliances. We call corporate they told me that this is how HH greg does bussiness even when you buy an item & pay for it, if you dont have the merchandice delivered withing 7 days, they will sell it to some one else and as a consumer you run a risk of buying something that might get discontinue.but they will take your money.one of the associates was nasty arrogant .we told management about it.needles to say We wont be recomending anyone to this company .this is why they warrantee lower prices to get you in door then wont deliverd what they promise .Can any one help on this situation.I will be contacting LG & Samsung .they need to know .

    0 Votes
  • Bu
    bugedconsumer Jun 07, 2010

    I AGREE ..GUYS WE SHUD GO TO CONSUMER COURT

    0 Votes
  • Th
    thakkarbhavik Jun 13, 2010

    Problam in ac.. Manufacturing problem, recuare change.

    0 Votes
  • Pj
    pjw66 Jun 18, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I purchased an LG wide screen flat panel monitor in January and the color varies drastically from the top of the screen to the bottom. I contacted LG service and they said they would replace it as it has a 3 year warranty. There were two options to for the transaction, one was to send my monitor back and wait for them to replace it or put a hold on my visa so when they received the defective monitor they would cancel the hold. I chose the latter. My visa expires in September 2010 (it is June) and their policy is not to accept any credit cards with an expiry date of 2010. The first option is not acceptable as I need my monitor for my business. Hence they are not honoring their warranty. I have submitted a grievance with The Better Business Bureau in Ontario.

    The product may be adequate but LG's customer service will deter me from ever buying any LG product in the future.

    0 Votes
  • Am
    amit kumar srivastava Jun 20, 2010

    I HAVE PURCHESED A WINDOW AIR CONDITIONER ON 15 MAY 2010.BUT THIS AC IS NOT COOLING PROPERLY NOW AS IT DID EARLIER.
    DETAILS ARE ;
    MODEL NO. --- LWA5EW1DF1.AE45YM
    INVOICE NO.--- SINLUCLU110/1054 Dt. 15 MAY 2010
    DEALER CODE NO.--- IN028478LUC07891

    MY ADDRESS ---
    C1/131/SECTOR J RAILNAGAR LUCKNOW
    TELE NO. 0522-2422067

    AMIT
    MOBILE NO. 9453420608

    0 Votes
  • Ad
    Adrian Paul Jun 21, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Halo!


    A few years ago I buy one of your company products
    Super Multi DVD Rewriter Model GSA - H22N Manufactured october 2006
    serial nr.S/N610HEUW385118 ROM VER>1.01.
    I have lost my driver, so I started looking on the internet this driver. But I had the unpleasant surprise I found nothing, after 3 hours no result. I am very disappointed about that.
    If tomorrow I will not find this driver anywhere I have to replace it with another product but I assure you will not be an LG. And any other product that I Will buy in the future it will not be an LG.


    Thanks

    1 Votes
  • Pa
    PANKAJ SHARMA_bh Jul 07, 2010

    It is really the height of carelessness from such a huge brand the the customer is forced to search on net where to lodge complaint after getting thick and tired of CALLING YOUR CUSTOMER CARE.
    I think i had done a biggest blunder of my life after purchasing a AC of your company.
    The thing is that I got the 2nd free servicing done from the engineers of your company and from the very 2nd day of the servicing my AC is not working.I had made uncountable calls to your customer care regarding the same but all my plea had gone in vain. The complaint no. which was provided to me was C 1062820130, C1070225703 assuring me of 24 hours troubleshoot and fixing it up but now its almost 240 hrs. Pls seriously see to it.
    I had spoken to Aditya, Taran who told me that they are the floor support but the way they were talking it was clearly reflecting that rather than resolving or trying to understand my complaint they were more keen on banging the reciever down in.
    307200696156

    0 Votes
  • Pp
    P.Punam Jul 09, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Hello,

    i am really very sad to say that we brought a microwave with lot of good purpose. But its not even been a year, hardly 7 months and we are facing with a major repair issue. and also the basic function of switches are not functioning well. so it's really irritating to mention that a product comes in repair within 7 months, its merely waste of money.

    regards
    punam

    0 Votes

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