LG Electronics complaints 1515
Keywordscustomer service warranty refrigerator lg repair product supervisor issue brand food solution technician machine service phone purchased compressor cost dishwasher troubleshooting
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I purchased this washer on june 30, 2023 from lowe's in peoria, il. the washer does not agitate nor spin out the water fully. the washer will fill with water, tub will turn every now and then. then, the water will partially spin out leaving the clothes extremely wet. i have to do a spin only in order for most of the water to be removed. clothing is still...Read full review of LG Electronics
Horrible customer service
I have a refrigerator that is barely 3 years old, that on Thanksgiving 2023 died, I lost HUNDREDS of dollars in food, meat and drinks. When I called lg to have it repaired I was asked to wait 3-5 business days... on the end of day 5 they still didn't have anyone to repair it and asked again to be patient with no time frame set this round. The representative was rude, the service is lack and apparently their products are horrible... no wonder they have such lengthy vague warranties that don't cover anything.
Claimed loss: $1500
Desired outcome: Replacement refrigerator
LG quality is terrible and they have sneaky warranty policies. Bought a fridge, the compressor stopped working after 2 years, repair cost $1000 and lost food cost, additional few hundred. LG customer support tells me warranty does not apply, because it was a returned item, I had no idea it was returned. Shame on them. It’s their and product it’s almost new, they should take responsibility and fix it. Not nice to stick a customer with repair cost.
Claimed loss: $1000
Desired outcome: Repair the refrigerator (new compressor)
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- Despite a high level of trust, our investigation found issues with LG Electronics's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 29% of 0 complaints were resolved.
- We conducted a search on social media and found several negative reviews related to LG Electronics. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
2023.11.26 -- This complaint is about the heating time disparity between 2 microwave ovens I have used recently. One is the above inverter model from LG, rated at 1200 watts, purchased new just a few days ago. The other is an inverter model from Panasonic, rated at 1000 watts that has been in use for 2 years. The standard I used to compare the difference...Read full review of LG Electronics
I purchased an LG -A1 DD V3 F4V310WNEH 10.5 1400 spin washing machine from Currys online on 25/2/23, it developed an intermittent leak which I reported to LG on 10/7/23, it was passed to their Service Repairer and that an engineer would come on 17/7/23, no engineer attended, then given 4/8/23, then 17/8/23 no engineer turned up, having taken time off work...Read full review of LG Electronics
I just had LG here again now as my new washing machine is giving issues. This is seriously crazy, now its the back left sides shocks thats finished again. This after two months. Are you guys selling grey products? I just find it impossible, first machine arrived at my home with no back screws, second machine after two months the shocks are gone. LG will be...Read full review of LG Electronics
On March 6, 2023 we had an LG service man come out and replace our compressor on the refrigerator. It was under warranty but we still had to pay $550.00. Repair took approximately 1 hour. Move forward to Oct 26,2023, the freezer wasn’t freezing again, the ice maker wasn’t working again, so we contacted LG. One week later an LG repair man came out to see...Read full review of LG Electronics
For some time now I have been without the round ice maker in my refer, it worked for about 9 months or so then suddenly quit and has not worked since. Yes before you ask two things. First the filter was changed at the prescribed interval, each time purchasing the recommended LT1000P. Second the ice maker in the door is working and has always worked, I...Read full review of LG Electronics
I called LG when there was a problem with the clothes washer would not finish the spin cycle. I eventually was put in touch with a service person who took the information which included the model number and the age of the machine. He had me run the washer through a cycle and the same problem occurred. He then told me it would be necessary to have a...Read full review of LG Electronics
Our LG dryer started to show the error code D80 which means air flow is restricted, I hired professional duct cleaner but error code was still snowing. I called LG to set up out of warranty repair! They told me that diagnosis is $125 but I should pay the flat fee of $350 and if I need to repair that’s including everything! But if I decide not to repair and...Read full review of LG Electronics and 1 comment
Good evening, I am writing this email to express my serious dissatisfaction with your LG fridge and your authorised repairers. I purchased my fridge less than two and a half years ago for $2,700.00 plus delivery. I live alone and as a result the fridge gets minimal use and is in as brand new condition as it can get. On Thursday last week the fridge...Read full review of LG Electronics and 2 comments
Call made to customer service. The warranty only covers for technicians to come out an access problem. If deemed unrepairable there is no exchange for a new tv. With the last update sent out to tv it appears to have fried something in this tv. The screen does a screeching sound and the appearance on the screen is all messed up. The screeching sound os so loud it scared my children and hurt their ears and caused them to cry. Factory reset done three times. Doesn’t not fix it at all! This tv is only 2 years old and we’re out of $2000.00 on a tv. Apparently the customer service supervisor would not honor any kind of warranty. I’m not recommending this product to anyone! Piss poor made product! This happened this month October 2023.
Desired outcome: Replacement on tv
I ordered a TV online. It was paid for August 17th and I was told it would be delivered by August 31st. It is now October 18th and the TV has not been delivered. In between this time, I have spoken to 10 customer service agents, 2 customer service supervisors, emailed the customer service department and went on the site to email the president. Nobody ha...Read full review of LG Electronics
LG 70" WebOS TV
TV is six months old, it has been wall mounted the entire time. Today, 10-15-2023, suddenly for no reason, black lines appeared in the middle of the screen. LG support LIES and says it is impact damage and is not covered under warranty. There is and never was any impact damage whatsoever. LG products are over priced rubbish that come from some sweat shop in India. LG would rather lie to its customers than to stand behind their so called warranty. My advise to everyone is to never buy any LG product. Everything they make is garbage, and their warrantees are worthless.
We purchased the quad dishwasher in 2018. We used the unit as directed to and completed any upkeep as needed. Due to faulty manufacturing the panel board cracked and the unit is now useless. The warranty and customer service is a joke and nothing can be done to fix the dishwasher. Their answer was a 15% off coupon for a new unit! Why would anyone purchase a new LG dishwasher because their practically new one was faulty and useless? There is a class action suit against LG for their dishwashers. It’s sad that a customer has to file suit against LG to get a decent product and service. Our new LG refrigerator fell apart too. LG is fixing it but only because they lost a class action suit against them for that model. I will never purchase an LG appliance again-from a long time LG customer. Life is not good.
Desired outcome: Replace the unit.
Receipt # RNN231010088011 Reference# CNN231010879223 First things first, this will be the third time someone had to come out and repair my refrigerator and I had to miss a day of work AND they still haven't shown up. My appointment was for 10/11/23 from 8-12. After 12 I called and they said he was on customer #2 and I was next. (#3) After 5 O' clock...Read full review of LG Electronics
LG Customer service sucks, I have spoken to customer service reps.that were rude and nasty and hung up on me. My refrigerator was not working, they sent out. technican named Jason Ksiazewski he came out messed around with my refrigerator and then it stopped working all together. it took him 1 week to come back then he called himself fixing again it did not...Read full review of LG Electronics
Bought a new tv for $2000, started making distorted noise, flickering screen and vertical lines on the screen within a month and lg is not replacing the tv. Its just saying that they can only repair it. But why a brand new tv with a manufacturing defect cannot be replaced, why should i repair it. I am just so dissatisfied with lg and i am out of options now.
Our fridge slowly started losing its ability to cool in/around august 2023. So we called lg to determine if the unit was under warantee, which we were told yes the fridge was under warantee and that we woulds havew to find a 3rd party service lg approved of since they had no lg reps in the area. So we called a rep and lg apporovewd them to come see what the...Read full review of LG Electronics
lg thinq front load washing machine
I have contacted customer support twice. Both times I have been on hold for approximately 45 minutes and nothing was resolved. We have trouble shot the machine, etc. and I am only being told that the very loud banging noise, that the machine makes, during the spin cycle is normal. It is NOT normal. I can't get any answers, they will not send a technician out here to look at it and I am receiving no help whatsoever! I feel like they are wearing me down until I just give up. This is TERRIBLE customer service! I have spent thousands of dollars on LG appliances and now I am rethinking my decision.
Desired outcome: To have a technician come to my house and fix my washing machine!