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2.2 1524 Reviews

LG Electronics Complaints Summary

445 Resolved
1078 Unresolved
Our verdict: When using services from LG Electronics with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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LG Electronics reviews & complaints 1524

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Newest LG Electronics reviews & complaints

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3:23 pm EST
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LG Electronics Worst customer service ever!

Case Number VCN [protected] LG Dishwasher LDP6797BD. Error code LE (BAD Motor) called 800 # young lady was very nice ut informed me that I had to pay for a service tech to receive a motor on a 10 year warranty that's only in year 5. Understanding that she can't change police I asked for a supervisor. Speaking with Lynn while very polite and friendly also produced no results outside of we will call you back. and there was no higher level to go to. LGs self diagnostic system is claiming bad motor so just send me a motor! i get it they do not want to pay labor on a 5 year old machine. well neither do I so honor your warranty and send a motor. The Idea that they will only send a motor to a licensed tech (ROFL there is no official federal license for appliance repair and as for my state there is no licensing either) outside of being approved by LG. So then why offer the warranty if your not going to honor it? Nothing in the warranty say you must have a licensed technician. I feel their products are fairly well built and things do sometimes go wrong but don't argue and try to get out of every malfunction your products have. If you offer a warranty, then honor it and don't give people a hassle when they try to use it. LG already has a bad reputation for customer service!

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Mr. Helpful
Los Angeles, US

Hi Voler.

We are so sorry for your frustration and any confusion resulting from warranty coverage on your dishwasher. Hopefully we can clarify.

LG's ThinQ (pronounced /THiNGk/) is a wonderful system to help you focus in on potential problems with LG branded products however, it is not the decisive tool to do so. In order to determine if any particular part is defective, LG requires an authorized service technician to do so. Per your owners manual: "LG will, AT ITS OPTION, repair or replace the product" (or parts thereof). In concern with the direct drive motor: "Direct Drive motor. Customer will be responsible for any labor or in-home service to replace defective parts."

It's important that the part is not replaced arbitrarily and that the process is done within the required specificiations of the manufacturer. Impropper installation can result in further damage and may even present the danger of fire or other harm to the consumer. That's the last thing we want to have happen.

It is possible that, through extended service agreements provided by your retailer the labor may also be covered. Please contact them to assist in providing an authorized LG service technician to make a house call and resolve your issue. If there is any further issues, PLEASE let us know. We want to make sure you're extremely happy with your product.

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6:54 pm EST
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LG Electronics - LTE4815 Range

The top oven had hot spots and didn't evenly cook. Not it just burns everything. I paid a serviceman to come out and fix the problem. He claims the problem is the computer (mother?) board. The repair estimate is almost the cost of a new range. I called LG and had to contend with the live bot agents. I got disconnected 3 times before I finally got one to...

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6:50 pm EST
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LG Electronics - TV

I ordered a 55' tv on sale at LG.com before Christmas. When it arrived the screen was cracked. Made contact with LG & was told to ship it back to them for a replacement. I shipped back & followed the tracking & knew when it was received at LG. They did ship the replacement but it was not delivered to my address. I live in Broken Arrow,OK & tracking revealed...

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4:10 pm EST
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LG Electronics Update on lg side by side french door refrigerator

Update on Jan 29 post.

Lg said they would not pay for the $575 service call or the spoiled food. They said they would extend my warranty for 5 years to the original 5 years so when the compressor breaks again I can g through all of this again. I have had to run out and buy a $150 small refrigerator so my husband and I can have some fresh food in the house until FEB 6 when hopefully it will be fixed.

Time will tell and it will be stressful for a while anticipating what will break next and how long it will work. Some people said a few months later it became inoperative again.

Also wondering if this compressor is new or refurbished.

Claimed loss: $165 plus 65 plus $575 plus unknown as of now in food spoilage.

Desired outcome: All moneys reimbursed and guarantee of no more failures of compressor for 20 years length of claim for it to work by LG Corp.

Confidential Information Hidden: This section contains confidential information visible to verified LG Electronics representatives only. If you are affiliated with LG Electronics, please claim your business to access these details.

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Mr. Helpful
Los Angeles, US
Feb 02, 2024 1:39 am EST

Hi Molly.

We'd like to assist and would do so but cannot find your initial post.

LG does produce a fantastic refrigerator. Wish you had provided the model and serial number so we could speak more directly as to the issue.

Is there something further we might be able to assist with?

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3:50 pm EST
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LG Electronics - LMXS30796S

Bought refrigerator in August of 2018 for new house. Yesterday Jan 27 refrigerator and ice maker stopped working in late day. Could not reach anyone for emergency service and have lost tons of food. Husband ran out to get dry ice for two coolers $65.00 and the rest spoiled and had to be thrown out. Looked up on line and found out about class action law...

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5:35 pm EST
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LG Electronics Bad compressor on refrigerator

I talk today to Porsche from your elite presidential team, and she basically laughed in my face and was not going to help me, and she was not concerned with me at all, as a loyal customer. I have over $10000 worth of LG products in my home and they didn't even want to help me with a $500 bill for labor.

You would think that a company that makes billions of dollars a year would want to help one of their loyal customers.

Claimed loss: $525

Desired outcome: Reimburse my money, for my trouble

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Mr. Helpful
Los Angeles, US
Jan 26, 2024 5:37 pm EST

Hi Sir or Mam.

We're extremely sorry if you've encountered any form of negative experience. We'd hope no such thing would ever occur.

Unfortunately your complaint is unbelievably brief, lacking any form of details for us to work with.

If you are still stressed by any form of difficulty, please fill us in and we'll try to help.

ComplaintsBoard
L
8:10 pm EST

LG Electronics dishwasher LDFN454

Vapors emitted fromNEW unit when in use. Smell like petroleum based. Throat irritation and headaches noted when unit is in use. Kitchen required all windows to be opened with lingering vapors. Home Depot/LG contacted. Unit was replaced with same model and the problem occurred again. Did research on internet and it appears its a problem with the insulating material used reduce noise levels in unit when in use. Material is BITUMEN. Similar to asphalt. LG tech didn't stay here long enough thru cycle to smell the vapors. Tech and I smelled the insulating materials and I identified the odor within the insulation...vapors are intensified as unit cycles thru. Tech stated it could also be the lubricant material used in processing...numerous complaints of this nature on internet. Plastic tub dishwashers reportedly use less of the offending materials so that hopefully will be the solution.

Claimed loss: No financial loss

Desired outcome: want unit removed and proceed with purchase of plastic tub unit. Unit bought from home depot in surprise az

Confidential Information Hidden: This section contains confidential information visible to verified LG Electronics representatives only. If you are affiliated with LG Electronics, please claim your business to access these details.

Read full review of LG Electronics and 2 comments
Update by Louis eppenstine
Jan 19, 2024 8:21 pm EST

Can't understand why appliances such as the one noted with LG dishwasher are allowed to make it to the stores for purchase. The situation is an indoor environmental issue...who wants petroleum based fumes in their home which don't go away even with LG recommendations to mitigate the problem. Plan to contact the EPA about this incident.

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Mr. Helpful
Los Angeles, US
Jan 19, 2024 10:23 pm EST

Hi Louis.

We couldn't agree more that fumes you're describing shouldn't be something anyone should consider acceptable. We can also tell you that the issue you're describing is not common.

Let's begin in explaining the engineering behind dishwasher designs. There are two basic designs: U. S. standard and European standard. Neither is better than the other but they're different in certain elements. To begin with, European design does not use a Calrod -- a heating rod that's used to heat the water and dry the contents. It does something called condensation dry. In order for this to work, the tub must be stainless. This is why all LG dishwashers use stainless tubs -- they are all European design.

We'd suggest checking other elements of the dishwasher system, including the water intake system and the expulsion system.

With all of that explained, check with The Home Depot location you purchased the piece from. They may be able to upgrade the model or provide needed water line and/or disposal replacement.

Please make sure to let us know if that doesn't completely resolve your issues.

R
R
R schepise
surprise az, US
Jan 19, 2024 9:45 pm EST
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Just found out the Better Business Bureau gave LG Electronics a D-

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9:32 pm EST
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LG Electronics - Refrigerator

We bought a refrigerator two years ago from lg. It stopped working mid December 2023. They sent a tech out employed by LG themselves. Tech said he couldn't fix it. They got a third party repairman to fix it and he said that the first tech broke more on the refrigerator. He ordered parts and they didn't come until after new years. The third party tech said...

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11:33 am EST
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LG Electronics - LG refrigerator #LTCS20020S

Purchased Home Depot 1/23/2023 on 12/8/2023 fan broke and stopped cooling fridge. 2 days for Texh to come out who didn’t bring fan part even though knew that’s what it was. Took 6 days to get part and fix it. LG customer service is terrible. Have called and chatted many times during this. This past week trying to request food loss. Getting complete run...

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9:46 pm EST
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LG Electronics - lg top load washer model wt6105cw

I purchased this washer on june 30, 2023 from lowe's in peoria, il. the washer does not agitate nor spin out the water fully. the washer will fill with water, tub will turn every now and then. then, the water will partially spin out leaving the clothes extremely wet. i have to do a spin only in order for most of the water to be removed. clothing is still...

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2:19 pm EST
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LG Electronics Horrible customer service

I have a refrigerator that is barely 3 years old, that on Thanksgiving 2023 died, I lost HUNDREDS of dollars in food, meat and drinks. When I called lg to have it repaired I was asked to wait 3-5 business days... on the end of day 5 they still didn't have anyone to repair it and asked again to be patient with no time frame set this round. The representative was rude, the service is lack and apparently their products are horrible... no wonder they have such lengthy vague warranties that don't cover anything.

Claimed loss: $1500

Desired outcome: Replacement refrigerator

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6:54 pm EST

LG Electronics LG Refrigerator

LG quality is terrible and they have sneaky warranty policies. Bought a fridge, the compressor stopped working after 2 years, repair cost $1000 and lost food cost, additional few hundred. LG customer support tells me warranty does not apply, because it was a returned item, I had no idea it was returned. Shame on them. It’s their and product it’s almost new, they should take responsibility and fix it. Not nice to stick a customer with repair cost.

Claimed loss: $1000

Desired outcome: Repair the refrigerator (new compressor)

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Mr. Helpful
Los Angeles, US
Dec 01, 2023 12:57 am EST

Hi Leo.

We're sorry for your frustration.

Have you discussed this issue with the retailer you purchased it through?

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3:33 am EST
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LG Electronics - LG MS4295DIS Microwave Oven

2023.11.26 -- This complaint is about the heating time disparity between 2 microwave ovens I have used recently. One is the above inverter model from LG, rated at 1200 watts, purchased new just a few days ago. The other is an inverter model from Panasonic, rated at 1000 watts that has been in use for 2 years. The standard I used to compare the difference...

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LG Electronics - LG Washing Machine leaking

I purchased an LG -A1 DD V3 F4V310WNEH 10.5 1400 spin washing machine from Currys online on 25/2/23, it developed an intermittent leak which I reported to LG on 10/7/23, it was passed to their Service Repairer and that an engineer would come on 17/7/23, no engineer attended, then given 4/8/23, then 17/8/23 no engineer turned up, having taken time off work...

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5:28 am EST
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LG Electronics - LG Washer Dryer

I just had LG here again now as my new washing machine is giving issues. This is seriously crazy, now its the back left sides shocks thats finished again. This after two months. Are you guys selling grey products? I just find it impossible, first machine arrived at my home with no back screws, second machine after two months the shocks are gone. LG will be...

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8:50 pm EST
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LG Electronics - Refrigerator compressor

On March 6, 2023 we had an LG service man come out and replace our compressor on the refrigerator. It was under warranty but we still had to pay $550.00. Repair took approximately 1 hour. Move forward to Oct 26,2023, the freezer wasn’t freezing again, the ice maker wasn’t working again, so we contacted LG. One week later an LG repair man came out to see...

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LG Electronics - LG side by side refer with dual ice maker.

For some time now I have been without the round ice maker in my refer, it worked for about 9 months or so then suddenly quit and has not worked since. Yes before you ask two things. First the filter was changed at the prescribed interval, each time purchasing the recommended LT1000P. Second the ice maker in the door is working and has always worked, I...

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3:03 pm EDT
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LG Electronics - LG clothes washer "repair"

I called LG when there was a problem with the clothes washer would not finish the spin cycle. I eventually was put in touch with a service person who took the information which included the model number and the age of the machine. He had me run the washer through a cycle and the same problem occurred. He then told me it would be necessary to have a...

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8:00 am EDT
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LG Electronics - Overcharged repair service without refund

Our LG dryer started to show the error code D80 which means air flow is restricted, I hired professional duct cleaner but error code was still snowing. I called LG to set up out of warranty repair! They told me that diagnosis is $125 but I should pay the flat fee of $350 and if I need to repair that’s including everything! But if I decide not to repair and...

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LG Electronics - LG GF-V570MBL Fridge Freezer

Good evening, I am writing this email to express my serious dissatisfaction with your LG fridge and your authorised repairers. I purchased my fridge less than two and a half years ago for $2,700.00 plus delivery. I live alone and as a result the fridge gets minimal use and is in as brand new condition as it can get. On Thursday last week the fridge...

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LG Electronics In-depth Review

Product Range: LG Electronics offers a wide range of products including televisions, smartphones, home appliances, and audio equipment. The variety and quality of their products are commendable, with options to suit different needs and budgets. In comparison to competitors, LG Electronics stands out with its diverse product range.

Quality and Performance: LG Electronics' products are known for their overall quality and performance. Customer reviews and ratings reflect high levels of satisfaction, indicating that the company consistently delivers reliable and efficient products. When compared to industry standards and competitors' offerings, LG Electronics' products meet or exceed expectations.

Innovation and Technology: LG Electronics demonstrates a strong commitment to innovation and technological advancements. Their latest product features and technologies showcase their ability to stay ahead in the market. From cutting-edge displays to smart home integration, LG Electronics continues to impress with its innovative offerings.

Customer Service and Support: LG Electronics provides excellent customer service and support through various channels such as phone, email, and live chat. The company is responsive and effective in resolving customer issues, ensuring a positive experience. Customer feedback regarding the quality of customer service is generally positive.

Pricing and Value for Money: LG Electronics' pricing strategy aligns well with the quality and features of its products. In comparison to competitors, LG Electronics offers good value for money. The company occasionally provides discounts, promotions, and warranty options, further enhancing the overall value for customers.

Sustainability and Corporate Social Responsibility: LG Electronics demonstrates a strong commitment to sustainability and environmental responsibility. They actively work towards reducing their carbon footprint and promoting eco-friendly practices. Additionally, LG Electronics is involved in social causes and community development, showcasing their dedication to corporate social responsibility.

Reputation and Trustworthiness: LG Electronics has a solid reputation in the industry and among customers. The company has a track record of delivering reliable products and services, earning the trust of consumers. While there have been some controversies or legal issues associated with LG Electronics, they have taken steps to address and rectify them.

User Experience and Website: LG Electronics' website is well-designed, user-friendly, and offers a seamless experience. The navigation is intuitive, making it easy to find desired products and information. The website's functionality, including product search and purchasing process, is smooth and efficient. Helpful resources such as product manuals and customer support information are readily available.

Overall Rating and Recommendation: Based on the evaluation of LG Electronics in the above categories, the company deserves a high overall rating. Their extensive product range, quality and performance, innovation, customer service, pricing, sustainability efforts, reputation, and user-friendly website contribute to their positive image. We highly recommend LG Electronics to potential customers looking for reliable and technologically advanced products.

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LG Electronics contacts

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8800 200 7676 1800 315 9999 More phone numbers

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