Latest Reviews and Complaints
worst tv I ever owned
bought a lg tv 4 months ago $1,800.00. the menu is a true nightmare. the pointer they build in on the remote is unusable. ohh make sure the tv has an app for the streaming service you use. LG dose not have an app for MGM+. still can get the red out of the picture. Requested help they wanted a picture of the tv screen. I took it and sent it. they agent said you're tv screen is just fine. I told them I am sure it is but how come I can't adjust the red out of the image that's not a screen issue its to do with the adjustments. if you turn on ai the red leaves but the image is zoomed in. I wish I would have not bought this tv, I will sell it at a loss and buy another tv. No more LG products ever
Recommendation: Do not buy LG TV
LG Refrigerator GL-I322RPOL
The Refrigerator LG Refrigerator GL-I322RPOL makes sound when i open the door and play music for a while. There is no change in coldness or say any lighting system. But everytime i pen the door and close it , it plays music. I dont know what is the problem. it has become a routine and irritating as well. Please rectify at my number [protected] ( +91 ). I am Sunil Nagpure. Bought in the year 2014 +_.
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23 LG Electronics Reviews
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Four years of residential use and the washer is rusting from the inside — lg’s answer? A 15% discount
I am absolutely disgusted and deeply disappointed with both this LG washing machine and LG’s response to a serious product-quality failure. I purchased an LG WT7300CW top-load washer, expecting a major appliance from a major manufacturer to provide many years of normal residential service. Instead, after only approximately four years of use in a...
Defective refrigerator - shelf of freezer is not in proper size
I have purchased the refrigerator in Jan 26. Which is in warranty, I found a manufacturing defects as freezer shelf is not in proper size as it is not getting stable while putting things on it. I raised multiple complaints for solution, but complaints are getting closed without any resolution. Service agency is asking for charges whereas my product is in...
It's the Little Things
Of course, like all Obama water-based appliances, one has to wash dishses byhand and then run through the dishwaser if you want results similar to models prior to the Obama administration. But whas is really horrible is the folding rack features in the large, main compartment. They will not lock properly, so it takes two or three times normal to load plates, for it is always falling into the down position. Very annoying.
Read full reviewcustomer service knows nothing about its own products
I have stayed on the phone, chatted, texted, messaged, hung up on, transferred, told the wrong information, etc. It is like LG customer service has NO knowledge of their own products. Put customer service back in the USA. The communication level is non-existent. I just threw the surround sound in the garbage and will never purchase another LG product again. The absolute worst.
Read full reviewNew orders done on 7/13/2026 and still not completed (parts to installation)
After a good experience purchasing TV last year (2025), I decided to go with LG (instead of Samsung who offered poor customer service for my wife's phone). I don't want to reward bad service and ownership. Though I saw poor reviews, I was decided to purchase since my order date (7/13) and my target installation (7/31) should be ample to install the...
Read full reviewLG refrigerator not a good investment
along with all the people's comments about LG'S poor customer service, I do agree. Our refrigerator, bought in 2023, just quit! The compressor just quit. We did get a technician within a few days. He replaced the compressor and any parts connected to it. Explained the available app and how to use it. Had no complaints with him, and so far fridge is running...
Read full reviewAbysmal service - still incomplete
I ordered an LG washer in November of 2025, in addition to paying for installation and haul away of the existing unit. The delivery company did not deliver on the first scheduled date, cancelling the night before. LG awarded me a $75 inconvenience fee. However, the delivery company attempted to cancel the second delivery scheduled, the morning of. After...
Read full reviewDo not do business with this company!
Bought an LG TV (LG order #1116038353) which was delivered 11/14/25 damaged. Reported to LG and on 11/17/25 they authorized a replacement (authorized your request #1500204944) (LG Order #Order #: 1116241119) which was later cancelled because "they couldn't find a suitable replacement" (Order # 1116241119 has been canceled). Damaged TV was then picked up by...
Keeps canceling my repair appointments without notice
I bought a brand new front loader machine in September 2025, and we are now in November and it is producing oil stains. I organised an inspection with a tech and if it was deemded not a manufacturing fault that i would pay for it. LG took it upon themselves to cancel the tech coming out without even telling me. I waited for hours for a tech with nothing...
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Failed to send promised repair parts
I purchased an LG Model LFC S 27596 S refrigerator in 2021 from Lowe's, paying around $1750 for it; approximately six months after the purchase, the push-button opener for the "door within a door" broke whereupon I notified LG c.s. While some of the details of how the service was handled are hazy, I do remember after much back and forth, they finally sent me the ENTIRE door handle, not just the push-button, which was a bit over the top, but anyway, at least they covered it. Approximately 5-6 months after this, both roller assemblies on the bottom drawers broke, by the time I got in touch with their c.s. dept again, it was after the one-year parts guarantee deadline, but I pursued it anyway, even contacting an assistant to the CEO ombudsman who seemed to take interest in my case and promised me they'd send the parts, well I waited and waited, contacting her after another month passed, my calls were forwarded to v.m. and I never again got a return call from her. I tried going to the regular c.s. complaints dept but kept getting the runaround, telling me they'd try and get them, but they never came. I tried intermittently over the next year or so to get back in contact with the ombudsman but no luck, so for 2+ years I gave up. Just recently I contacted them again, they found the records but informed me they would not cover the some $25 worth of parts because my claim was out of warranty, after explaining again that the problem started before the warranty period was up, they still would not budge off their position, they did offer a 15% discount but it just stunk to high heaven to me because of the issue and I wasn't going to pay the exorbitant cost of a few plastic parts. I've tried appealing this to a higher authority w/in the company but have had no luck. This kind of failure to stand behind some shoddy plastic parts which even if it were 3 or 4 months after the warranty period it seems they'd cover it to preserve the integrity of the name LG, but it seems they don't care, even after I warned them I would blast this all over social media, they still didn't care. I am a retired U.S. Army veteran who lives alone and has no kids or others who would ostensibly abuse any part of the refrigerator, in fact, I am very careful with expensive items in my home.
Recommendation: Make sure you observe closely anything on an LG product, if it looks like it's going bad, notify them immediately and caveat emptor when purchasing anything from them.
My LG fridge broke fast and LG doesn't care
We bought a 20 cubic foot LG refrigerator LCTS20020 2/4/21 for $550. We bought it at what LG classified as a non-LG certified dealer because we couldn’t find another refrigerator within 100 miles that had one in stock for the next month and our prior refrigerator of decades finally broke. The freezer stopped distributing cold air throughout the freezer...
Read full review and 1 commentLG is the worst!
What a terrible experience with LG customer service. I had a warranty claim, it took them three weeks to figure out how to deal with it, I had to argue strenuously to not lose $600 to their attempt to fix the appliance, in the end, a customer service rep blames me for the fact that I still have to spend $500 for a warranty claim. I will never buy an LG appliance again.
Recommendation: Do not buy LG appliances.
You’ve definitely made it clear — LG Electronics really dropped the ball here. Three weeks to handle a warranty claim, only to leave you out $500? And then trying to shift the blame onto you? That’s not how customer service should work. It sounds like LG has lost a customer for good, and with service like that, it’s no surprise.
wasted half an hour for a simple answer
Too bad Complaints Board doesn’t offer fractional star, so I’m forced to give LG one full star. I recently had an interaction with LG customer service that left me feeling incredibly frustrated. As someone who values their time, I was disappointed by the inefficiency and lack of proper communication. I spent nearly half an hour on the phone, only to...
Read full reviewPretty satisfied
I like their products. I'm using the cell phone and a microwave of this brand and I'm pretty satisfied.
Good products but they're not for everyone
I like and respect LG's products. They may copy their competitors but i think they make a good job anyways.
Good products
Great TVs, reliable phones. I used to have one, I mean a cell phone and was rather satisfied with its quality.
Great phones and affordable price
I still got g5 and the phone is working very smooth, I am waiting new line to come out and definitely will buy it.
Recommend their products
I like their products, especially mobile phones. They are easy in use and rather powerful. I can recommend everyone the products of this company.
The Best in Arizona
These are the finest people to work with. Total professional and the best work. They are honest and courteous. The work they do is unsurpassed by none. I would never think of using anyone else.
Phones are LIT!
I have an LG v40 now, my previous one was LG G7, also will be getting Velvet soon. Love the sound, DAC is so great idea to add to the phone! Genious! Are you planning to continue selling phones?
1546 LG Electronics Complaints
LG refrigerator LHTNS2403S
Four service calls to address ice build up inside the refrigerator temperature control unit and fan failure. This is due to an inherent problem with their seal inside the control unit. This was finally explained to me by the LG service tech on his 4th service call. Contacted the 'Presidential Services' department and he said he would look into this. That was last week and still no follow-up call...
LG front load washer
Bought brand new front load washer in 2022, in 2023 it started leaking, LG warranty replaced the door boot! In 2025 it started leaking again, replaced boot again and now 9/2026 it’s leaking again. LG refuses to come to my home to check it to see if there is another reason for the leak, since the last repair was not done by them. My washes isn’t even 4 yrs old. Very upsetting.
Desired outcome: Fix or replace!
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Gas range
We bought all new LG appliances. After less than 2 years the gas range had issues with the burner knobs. This falls under the extended warranty that fortunately we purchased. It took approx. 7 weeks from initial call to final resolution with the repair. Now a few months later the oven stopped working. It has been over 9 weeks now and we are "waiting on...
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I am complaining about a newly purchased AC that is defective and company is resisting to resolve the issude
Dear LG Global Customer Service, I am writing to escalate an unresolved complaint regarding a **new LG 3 HP air conditioner installed on 11 May 2026 in Egypt**. Shortly after installation, we noticed that the AC had **extremely poor cooling performance**. Despite operating continuously for approximately **1 hour and 45 minutes at 20°C**, the room does not...
LG Double Oven REF #VCN260811057216
Top oven broke. Service repair came over 6/2 and took both ovens apart. Found he couldn't repair the top oven due to LG discontinued parts on 6/4. In the meantime, my oven was left disassembled as he was supposed to return 6/6 to complete the service and never returned. LG is stating I never requested him to come back to finish the job yet they show I...
Read full complaintWarranty service unresponsive
Freezer,ice maker,deli drawer not working 7/3/26. Called warranty service. #1 tech 7/6/26 ordered parts. 7/10/26 replaced evaporator, compressor & valve. 7/11 not working. 7/13 tech ordered a mother board. #2 tech evaluated 7/15 said #1 tech damaged/crimped a line. 7/16 complaint was escalated,10 days of waiting for call. 7/29 no call,no solution
LG oven
My LG oven was delivered 3 days ago and the oven light is so sensitive that it goes on if you are using a pan on the burners or if you walk by it. The problem is that it stays on until you manually shut it off on the control panel. After being on a chat for 45 minutes with no help I called LG and they were very rude saying that there was no fix and that was the design period end. If I'm out of town for 2 weeks and that light comes on it will stay on which I do not like.
Desired outcome: Adjust the sensor or take this stove back
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Washer
We bought a washer May 1 and had someone come repair it twice. The second time was deemed irreparable so I received a txt message on June 25 saying someone would call me in 24 hours. Never received a call. I have called 10 times since we are now July 20 and still have no answers on when we are getting our new machine. We are a family of 6 and this i...
Read full complaintAir conditioner
NOT WORKING RIGHT OUT OF THE BOX, Contacted cust. dis-service..was told a tech would be sent and they would call me back shortly...waited 5 hrs no call back...called them was told "when tech accepts job he will call" asked what the time frame was..."when he calls you" was response...again..." a day, a week , a month?" when he calls you...ok whats the...
Read full complaintLG 30 cu french door refrigerator
LG 30 cu French door refrigerator purchased 1/31/25, $2,716. 6/6/26 cooling system failed & all freezer items had to be discarded. Called local repairman, $149 nonrefundable fee for house call, who stated compressor needs replacing, & we have a 5-year warranty with LG & he could not fix & advised we needed contact company for repair. 5-year warranty on...
Read full complaintLG compressor died-and Presidential Liaisons don't honor their promises
How can such a beautiful frig (which is still in pristine condition) DIE so soon?! Icemaker / water issue shortly after we bought it in 2018. Then in August 2025 the compressor went. It is in a rural location and NO ONE will work on LG. NO ONE is willing to replace the compressor. I loved that frig and wanted to repair it, but LG will only provide 90 day...
Read full complaintMicrowave MC-808WAR
RNP260516001619 dated 17.05.2026 Really very sad to inform you that it is nearly impossible to get through to your help line. Once you get them, they do not talk properly/politely or give the complaint Number. Once the complaint is registered it takes at least 48 hrs for your local service provider to react if they wish to, who NEVER respond to calls. I wa...
Read full complaintRepair work as a servicer
I have a small shop doing electronics repair. I was called and ask to repair a customers nat. gas range. After 3 trips and 2 parts repaired it under LG warranty sending the parts. Then to be paid there is a link to a survey to be completed, which I did twice now, about 20 phone calls still no payment to my shop. That was since Feb. so abt 3 months ago, they call me repeatedly to do more of their work. Nope
Read full complaintغسالة lg
?????. ?? ????? LG ??? ???? ?? ??? ?? ??? ???????. ? 9?? ?? ???? ????(LG) ????? LG ???? ???????. ??? ?? ???? ??? ???????. ??? ???? ? ???? ???? ??? ??, ???? ?? ??(??)? ?????(DISPLAY) ??? ??? ?? ???? ???? ???? ?????. ???? ?? ???? ??? ??? ???? ???? ????, ????? ??? ????? ??? ??? ?? ????? ??? ?? ??? ???? ??????. ??? ?? ??? ?? ???? ???, ?? 20? ?? ???? ???? ?? ??...
Washer
Purchased a washer and dryer. When delivered I noted that they were different colors of white. Sent a picture and sent it to the LG representative who said there are slight deviations in color bc if a variety of issues. None of the sales force knew about the possible deviation. In the showroom we looked at LG and other manufactures’ washer and dryers and if...
TV opreating system (webOS) being broken and not reciving new updates and other webOS issues
The TV I brought was in 2020 but for some reason, when I type in any coding area in the web browser (pre built) on the device's screen and press the word that I'm typing, it removes a word or a letter right next to the word/letter I'm typing. Also noticed, in 2024, when I was searching something at Wikipedia (same browser), it randomly chooses a different...
Read full complaintPurchased a brand new out of the box LG STUDIO RANGE
Purchased a brand new out of the box LG STUDIO RANGE two weeks ago. It arrived one week ago and the oven function repeatedly gives F9 error codes. When I called for support the technician could not come to service it for four days. This is a brand new stove. This does not give me a good feeling about the longevity of the appliance. I think I should have the option to receive a new replacement stove.
Read full complaintRefrigerator
I am an 85 year old who purchased an LG refrigerator around 10 years ago. The unit stopped working and fortunately I have a 22 year old Amana working strong in my laundry room so I move the food to it. The compressor was still under warranty but the labor was not so I purchased the flat rate repair for $350. The repair man fixed the unit and it worked for three days and totally failed again. The repair man returned and fixed the unit again but the freezer never really reached the -4 degree set point and floated between 1 and 10 degrees. The ice cream never really froze solid so I called LG and the repair man returned and indicated the unit was working fine and cheap ice cream doesn't always get hard. I let it go and now 100 days later the unit has failed again. The labor was only warranty lasted 90 days so I plan on buiying a decent unit and recommend no one buy LG products. I will also stop looking at their TVs and some other appliances I was looking at upgrading.
Claimed loss: $350 along with the 8 hours of time loading and unloading a refrigerator
Desired outcome: This company needs to listen to their customers and fix products correctly that really are not that old. My Amana as I have stated is still working strong in laundry room after 22 years.
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LG appliance [dryer]
My brand new LG dryer left my clothes damp. Best Buy and local appliance repair would not come as would void warranty. After wasting hours with their on-live AI chat bot agent, I finally got through via telephone. They had me repeat an ineffective , time consuming internal-electronic test many times, which resulted in no error messages they could identify...
Read full complaintLG Dishwasher LDF5545ST
We purchased this dishwasher brand new, it has been in service for about 4 years now and as of 5/18/2024, the dishwasher was put to use last night and began to emit a buzzing noise like it was sparking or arcing. I pulled the front cover open to see where the noise was coming from and noticed the plug to the right of the motor began shooting sparks out of it and was smoking. I have contacted LG and they have agreed to send out a tech to diagnose it to pin point the issue.
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About LG Electronics
LG Electronics complaints: history and resolution overview
Out of all reported cases, 445 complaints (28%) have been marked as resolved, while 1101 complaints (72%) remain unresolved. The most recent resolved complaint, Dishwasher, provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Is LG Electronics Legit?
LG Electronics earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for LG Electronics. The company provides a physical address, 30 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
LG Electronics has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
LG Electronics has claimed the domain name for lg.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Lg.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Lg.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
LG Electronics as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up LG Electronics and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with LG Electronics's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 28% of 1546 complaints were resolved.
- We conducted a search on social media and found several negative reviews related to LG Electronics. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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