LG Electronics

In July of 2015 I purchased a LG refrigerator. In March of 2016 the freezer stopped working. Ice cream and popsicles turned to mush and the meat started to defrost. So I moved everything to the basement freezer. I called the repairman and he came to look at it. He had no idea what was wrong with it because he could not find anything that would have caused it to stop working. He ordered parts for it at $358 and 2 weeks later came back to put them in. By the time he came back to fix it the refrigerator part of it had gotten warm and had stopped working. I lost about $200 worth of food. The repairman was shocked that the refrigerator had stopped. He said that in the 15 years that he has been a repairman he has only seen this happen 3 other times. So we then had to wait 2 more weeks for a new compressor to be installed. Once that was installed, he was not sure that that was going to fix the problem. So because it took so long to get parts and have everything up and running we ended up having to go out and buy a smaller refrigerator to put in the garage so that we could have some cold food and ice. This was finally repaired at the end of May 2017 and the freezer is starting to act up again by not keeping things frozen. I have reached out to LG and I have reached out to the store that I bought it from and all I am getting is smooth talk. LG finally said that they would give me $175 for compensation after I contacted the local TV station and their call for action and getting the Consumer Protection complaint department involved. I will never buy another LG product as long as I live, even if it is the only company left on the planet. It is inexcusable to not stand by your products when they cost as much money as they do.

Pls see attachment . This complaint is regarding AMC for our 5 Air Conditioners. The Air Conditioners were taken brand new in 2013. Now the AMC provider says that company has stopped manufacturing the parts, thus rendering the airconditioner useless . They have come up with an exchange scheme where we have to pay Rs 30000 and get a 3 star rated air conditioner in replacement of our 5 star air conditioner of Rs 35, 000.

I paid over $900.00 for my 1st LG phone. Always had Samsung and never had an issue with them but I listened to the salesman at Verizon and bought an LG. BIG MISTAKE. I've had the phone less than a year and it started running hot to the point it would shut down and the phone wouldn't charge. I sent it in for repair. After two weeks, I get it back and it's now saying " invalid battery" and shutting down. So I send it in again (30 days now without my phone) I just get it back and according to the paper with it, they did nothing for it. I power it up and within two minutes it's so hot it's burning my hand. It got so hot it fried my sim card. It's also typing random stuff on its own but not letting me type anything. The back button is also staying lit. I call repair again and she's telling me to do all this stuff to the phone and I'm trying to explain to her I can't because it won't let me type and it keeps shutting down due to heat. So she tells me I have to send the phone in AGAIN. IVE already been without it over a month and I have to re send it. They will not send a new/refurbished phone. Nope, I must resend it. I had one small issue with my Samsung phone and the sent me a NEW PHONE I RECEIVED IN TWO DAYS. I'm not asking for a new phone, just one that WORKS!. Why doesn't LG. Stand behind their product like Samsung does? How many times am I going to have to send the phone back? 10? 20? Do they just want me to give up? I wasted almost a thousand dollars on a piece of junk. I'm going on two months without my phone and also paying for service I can't use. Between new batteries and chargers LG is draining me. Also having to re package and drive to a fed ex store to drop it off is a hassle. This phone has been one of the biggest mistakes I've made. I WILL NEVER BUY ANOTHER LG PRODUCT. I really thought spending almost $1000.00 on a phone woukd mean it would last. This lg didn't even make it a year. LG also ships the phone in a cheap cardboard box which arrived crushed. That might explain the issues. I always send it in a hard non_- crushable box with plenty of padding. LG doesn't, cheap box, one little thing of small bubbles wrap. No protection. PROVE ME WRONG. STAND BEHIND YOUR PRODUCT. or will I have to re send it again? And how many times? Before LG fixes the problem?

Dear Concerned,
I and a fond LG user but all my interest is ripped apart since my phone went dead about a month ago. Upon inquiring from other sources I have found that the particular model had inbuilt problems acknowledged by LG which lead to over heating resulting the dead set.

As regards to my set: It model is LG-H818P, IMEI A: [protected], and IMEI B: [protected], S/N: 605CYGW142479, Genuine Leather Brown.
The set was purchased in UAE via Souq.com and ordered delivery on 11/06/2016 where the order no was "[protected]".

Having the set hardly used for an year it has expired due to unknown reason and displays "LG". The phone do not restarts or move to any other screen and battery has to be pulled out to turn it off.

It now feels I had the wrong trust in LG and worst choice made in purchasing the set and the set betrayed in the middle of no where. Please advice how to make good of the problems faced and get the set running again.

I am in Pakistan now and had complained to LG Pakistan but the did not entertained as they do not offer this mobile set support here.

I am counting on you to bail me out of this trouble or advice me never to trust LG and use your product again.

I look forward to a healthy response from your side.

Regards,
Farhan
+[protected]
[protected]@yahoo.com

I Barely dropped my tablet from about 4 inches off my carpeted floor with a case and screen protector and it spider cracked all over the screen...this is the 3rd lg product ive owned and all of em have had the same issues . Love the products but the screens suck. My boyfriend has had a Samsung tablet and phone and he has dropped them both seems like a hundred times and their screens are still perfect. Wont buy LG again becasue its gonna cost me a $100 to get screens fixed is there anyway LG the company can help out this single mother.

Dear Team,
Good Day,

Kindly assist regarding this LG refrigerator model : GR-B652Y5B
This was bought couple of years ago. We didn't use it except for a month then it was closed and kept stored. It is like a brand new.
Then from 9 months we started to use it again here are the issues we face :
1. The entire refrigerator is working as light and door alarm.
2. We asked for LG maintenance someone came only cleaned it with hot water "No Use"
3. Again we called the call center they advised to change the temperature of the freidge and the refrigerator "No Use".
4. Again we called the call center someone came to change the heater because the No Frost fridge had frsot "No Use"
5. Then the tech. man who came called ys on phone and advise we might need to change the Fan. Yet the fan is working and good.
Now the refrigerator is only like a storage we need to eat, to drink water and keep our food good. Everything we put in it is destroyed.
Since LG is unable to fix this model which very obvious it has a manufacturing flaw.
We need a barnd new Refrigerator and you take this unknown piece back to your factory .
I am waiting a very quick reply as my patience and tolerance ran a long time.
Thank you

I purchased this refrigerator about 3 years ago and it has broken down. I was tricked into purchasing a 1 year warranty with the promise that it would be repaired. It has been 6weeks now and the refrigerator still doesn't work. This is terrible customer service. They have lost a customer for life I will never consider purchasing anything from LG again and I don't recommend anyone else does either.

On June 28, 2017 our 55" flat screen went black...still a sound, but no ability
to bring up a picture. We called Spectrum to see if they could help with
this situation. After about 40 minutes of great effort of the Customer Service Rep, we had no success. She said the back light was burnt out.
At the time of purchase Oct 31, 2014, we bought a 5 yr warranty.
Model # is LE55F32800 and the other number is FPWT4-5.
The Invoice # is [protected]. The Total cost of this invoice is $688.78.
We were advised that this is a typical problem of this make and model,
so we are requesting a replacement at the earliest date possible.

Dryer model number DLG1502W 7.3cf TL gas with front control. We purchased a new LG washer and dryer on March 19 2017. They were delivered a week later. There are only 2 of us that live here and use the machines. Two and a half weeks ago I put a load of washed laundry into the washer and the clothes never got dry, they stayed wet. I ran the dryer again on the appropriate setting and found that the dryer was not putting out heat. The repair man just informed me that the part that ignites the gas, as it's a gas dryer, there is no gas is getting in, allowing the dryer to heat up. We have had these machines in our home for all of 2 months and 2 maybe 3 loads of laundry a week we find ourselves without a dryer for another 2 weeks. Im angry and upset that we spent, including the extra warranty, a total of $2044.46. This is completely unacceptable and will certainly keep us from ever purchasing another LG product in the future. I now find myself taking my washed clothes to the Laundromat and spending approximately $20.00 a week to dry them. Insane considering we have a brand new machine sitting in my laundry room, broken down.

Less than a year and the ice maker just stopped. We called them, service was supposed to come and fix. They never did, and we kept calling. Now they are saying we are out of warranty, and want to charge us $350. Our initial call was within the one year period. This a bait and switch. I will never buy another LG product. Don't sue them, their service is horrid at best.

We purchased a package deal from our reputable local appliance dealer.
They have been helpful and replaced doors as they peel.
I tried contacting LG there service person came out and we checked stores it seems this is a constant problem with the Black Stainless steel. I cannot find a recall on a problem the are aware of. I have also emailed top executives at LG as of today no Response.
The appliances are 8 months old the solution they give is to replace since we are still under 1st year warranty. I feel they are doing this till we get past warranty then we are out of luck. This is unacceptable and been looking for a solution to our problem. Is there any recall that you know of or a way to get an acceptable conclusion to this unsightly Manufacturing Defect. It has been determined it is not a user problem it is a defect in the black stainless steel procedure they are using. Can you help.
Thanks
Cathy Vitale
[protected]@yahoo.com
[protected]

Dear All,
Indeed, I had a huge problem about the above product. The problem is that the fan stops to work . I called the customer service whereas they informed me that during 48 hours one of their specialties will visit to diagnostic. The fan changed after two days . After finishing the tachnical worker told me that there is another problem. They sent another worker who reported that the Refrigeration will not be repaired. After debating with me, they told me that it needs to be replaced by new one .

Two weeks ago we live without Refrigeration. I have the purchasing invoice which authenticated by the merchant.
I tried to follow the dilemma with call center . Call center headed by Mr Joseph who refused to hear me or receive my calls .
He received my call only one time last Saturday and he promised to urge the concerned department. Following several times to know when the problem will be solved, the silly answers from Call Center 19960 employees were phenomenal. In the middle of the day exactly at 2.11 pm the telephone operator at call center left me on hold for 23 minutes to make me annoying and close the line from my side once I asked to speak to Mr Jost.

I repeated the call Ms Kariman told me that Mr Joseph is so busy and he can not reply you and tell you the process will start after the Muslim feast at the beginning of next July. How come, I said . Because my family enforced to leave the home whereas they couldn't drink or feed because of the big default in Refrigeration.
Ramadan month that a Holy month, we suffered a lot . Ms Kariman said if you aren't satisfied, you can complain or go to the top management in New Cairo . She said in aggressive way .
Finally, I would like to ask your agent in Egypt to solve this problem as soon as please because we suffered for more than two weeks and we have children.

Thanks in advance and forgive me for so many words .
If you have any comments or feed back you would like to feed me or share with, I would be grateful.

Yours Sincerely,

Essam Omran Mohamed

I bought a tablet from AT&T that never worked right and always crashed a lot. It, 's performance continued to get worse. I barely used it for anything because of performance. I bought a molded rubber case to protect it and nearly all the time I had it, it was stored on a shelf in my bedroom. No physical damage ever happened to it while in my possession and certainly it was not near any water. It was returned under warranty and they claim they can't fix it because of water damage. Unless they damaged it at FedEx or at LG with water, there was no water damage. They are liars and scammers. I am reporting to consumer protection and BBB. I was suspicious right after I received a note when they got it back which said remember it may be something you need to pay for. That thing was treated very well while in my possession and was never near liquids. I fear if I get it back with water damage that they did the damage to avoid the repair. What [censor] they are.

TV model 42LF5800. 42 " less than 2 years old. Just started having white spots on screen. We did nothing to cause this, it is a defect in your product and should not have been sold until corrected. Have LG frig and washer and thought they were the best, now not so sure. My husband just had 2 major back surgeries in the past 2 years, I do not need an additional bill on a less than 2 year old TV. Got estimate of $240.00 plus the charge to come to my house. The service dept is about 10 miles or 30 miles from here. I am so dissapointed that U cannot correct this problem as you should stand behind your product. Carole Firlie

We have had multiple issues with clothes remaining dirty, dirty soap dispensers requiring frequent clean tub cycles, machine leaks from back pipes due to damaged threads with expensive property damage due to floor leaks and water flooding. Our clothes worn out with balling out even if we use delicate cycles. The Turbo clean and steam cycles don't work. Very bad customer services, giving the run around. We received letter from LG Premium Care if we wanted to purchase extended warranty, which we thought will be a good idea since the machines have had so many issues within first year! So we paid upfront for 3 yrs of extended warranty. When we called for service, LG Premium Care will not cover the side-kick washer since that was not included? LG Customer services said for us to call Best Buy regarding issues with LG Premium Care warranty extension?

About 8 years ago, we bought an LG washer and dryer. Recently, the motor went out. It is under warranty for 10 years. We looked up on LG's website two authorized service companies. We called them and both had appointments that were 2 to 3 weeks out. We couldn't wait that long. We called a company who could do the work within a day or two and they diagnosed the problem as the direct drive motor. They ordered the part from sears, a reputable distributor. They replaced the part and I paid them for the part, labor, and service call. Then I called LG to initiate a reimbursement for the part.
I wasn't expecting to be reimbursed for the service or labor. They told me that I should have contacted LG when we found out that the service wait time was unreasonable and without doing that they would not reimburse me for the part. They said they couldn't guarantee that the part was from an authorized parts warehouse and the work done wasn't done by an authorized repair company. They expected for use to have read the warranty info from paperwork I am not even sure we have anymore, note, it was purchased 8 years ago.
I went the round with the supervisor and she was adamant they would not cover the part. I then told her that this was not a requirement when my fridge compressor went out and I had to call for service. I just called a repair guy and he gave me the proper paper work and receipt for the work and I turned it over to LG and got reimbursed. I told her that I didn't understand the hypocrisy. To cover one situation and not the other is ridiculous. Again, she said LG would not cover the part because we did not call them directly when there was a problem with getting an authorized service guy to do the work.
I asked if I could get this supervisors car, I wanted to keep it for 3 weeks and by the way, it was up to her to figure out how to get to work and back without it. I said, if she had to she would most likely call and get a rental if it was that important to get to work and back. Well, I said waiting for a washer to be repaired and wait for 3 weeks was unacceptable. She said that I should have read the warranty information before contacting anyone.
I believe at this point that they are finding any loophole in their warranty so they don't have to cover repair costs even in the most unusual situation. I would think no one would wait 3 weeks to get a major appliance fixed. With the outright attitude of the supervisor and her not willing to even discuss a compromise, they are not worthy of anyone's business or loyalty.
My suggestion is..don't buy LG appliances. They will find any way to get out of paying for things they should rightfully cover. So we have made a decision to buy non-LG appliances from now on. GE, Samsung, Kenmore, here we come and we look forward to a better experience.
I will continue to post bad reviews anywhere and everywhere I can to tell people not to buy from LG.

Dears,
I bought my LG G5 at September 2016 and it was Ok then suddenly on the 13th of April it turned off and didn't work again, when I went to LG Egypt support center at 5th settlement once they checked the phone they informed my that the board and processor are dead and needs to be changed or it wont work again which caused me losing all the data on the phone plus money needed to fix it !

Can you explain to me how come whithin 7 months ONLY my phone dies like that as you know of course it's not cheap at all and you are supposed to be a trustworthy company and I used to recommend you to everone I know!

My phone serial number is 604KPZK043133
LG-860

I need an immediate solution as I'm not supposed to pay for it twice within this short time.

I bought my mobile from Kuwait when i was in business trip, and i am in Egypt now, a LG customer service from Egypt called me, and told me they cant do anything, and i have return the mobile back to Kuwait, is that a reasonable, a global company have no global branded grantee.

And support here in Egypt want me to pay almost 40% from the mobile cost to fix it, and that not my fault at all, it your device bad issue, i need a solution here the mobile didn't exceed one year working with me, with no scratch and it dead from it self with a faulty motherboard.

I purchased a front loading washing machine in January. The outer drum that retains the water blew a hole in it on May 26. I have dealt with LG numerous times and they are giving me the run around. They are doing everything but help. I live in a remote area so it's difficult to get a tech to travel long distance. No kidding. One drove 90 miles 1 way. He told them its not cost effective to fix it. LG is doing nothing to help but the usual it'll take 3 to 5 days sir to contact someone. I spoke to a corporate lady an hour ago and she was rude. Said its a process and i have to wait and LG will not send me another machine, even a refurbished one, very spiteful and rude how she said it. I have a 4 month old washing machine with a hole in it. Its brand new and its a joke to LG. As a paying customer I shouldn't want help for something covered under warranty, at least thats how LG has been acting. Ive been spending money, gas and time the past 3 weeks to go to the laundry mat when I have a new washing machine. Its rediculous. Can someone please maybe do their job and please help. Im trying to stay calm but this run around is getting old. If not authorize me to return my products to Home Depot so I can purchase an actual quality product. I also went through 3 defected LG G4 phones in 20 months, a defect that was replaced quickly 3 times. Can I get the same help on my washing machine please. If you were in my shoes, you would also want help as well. I hope someone can help me and not give the run around anymore.

I brought a LG refrigerator from Nandilath G-Mart, Irinjalakuda, Kerala on 7th Sept.2016. Recently it was showing cooling issue and I registered a complaint on you toll free number(RNP170525052101)on May 25th and a service person attended the issue next day. He said that it was its compressor problem and he will replace the parts within 3 -4 days. But its almost three weeks now and I didn't get its feed back or solved the problem. It is very sad to hear that the prestigious Brand like LG are neglecting the customer complaints.

Kindly look into this matter and instruct the service agents to solve the issue at the earliest.

I have to buy the LG 55”UHD TV in March 7, 2017. First of all, the quality was good, buy my experience was very bad.

Because of the free gift ( $1500 cash coupon ). I need to waiting over 1 month after my online registration. Is that for embarrassing customer? After I waiting for 1 month, they have to say I have provide the wrong barcode, so, cannot redeem the coupon until get the LG re-approval ( 1 week ), But I have following your instruction and success to registration on your website, if I provide the info is wrong, buy you send me a confirmation? And say that was my mistake.

I tried to contact LG HK service hotline in 1st June, 2017, but they ask me to provide S/N again, but I have to request some body call me to explan this difficulty policy, but no body reply the call until now (14 days), and no body told me the re-approval is complete or not!

I have no ideas the Headquarter of LG Korea, to allow LG HK to destroy the brand value like that? In this highly competitive business environment, the world brand is talk about brand value, customer loyalty and customer experience. I cannot believe that LG HK can provide that kind of very bad service.

In fact, Samsung HK will fix customer problem within three days, and reply the call within 24hours. I think this is just a basic customer service.