along with all the people's comments about LG'S poor customer service, I do agree. Our refrigerator, bought in 2023, just quit! The compressor just quit. We did get a technician within a few days. He replaced the compressor and any parts connected to it. Explained the available app and how to use it. Had no complaints with him, and so far fridge is running. Not real confident that it will see old age though. Contacted LG by chat bot about reimbursement for lost food, after all it was their fault, it was their compressor that caused the food loss. Said someone would call me, no one did! I called them today. After being routed through their phone system, I was told that they do not reimburse for lost food. Why not? That's not part of warranty. And as to the warranty, the new compressor didn't start a new 5 yr. warranty and is only good for the remaining 2 years. I never detected any customer concern which has become the new normal now a days. When I get a chance I always try to let companies know that they do themselves a big disservice by disrespecting their customers. so far I have had one business come up with better service, Starz, after a few cold answers finally sent some good service my way. I will always be willing to let a business know when they do good as well as when they do poorly. See less
Recommendation: Stay away from this brand, there are tons of negative reviews.