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LG Electronics

LG Electronics review: Do not do business with this company!

W
Author of the review
1:11 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Bought an LG TV (LG order #1116038353) which was delivered 11/14/25 damaged. Reported to LG and on 11/17/25 they authorized a replacement (authorized your request #1500204944) (LG Order #Order #: 1116241119) which was later cancelled because "they couldn't find a suitable replacement" (Order # 1116241119 has been canceled). Damaged TV was then picked up by their shipper on 12/16/25. After repeated phone calls to LG support and the credit company, I received and email stating processing your request #1500221859 Opened Refund 1 1 Pending on 12/18/25. I reached out and informed them that the TV had already been picked up by the original shipping company and files a dispute with the credit company. I was informed that they could not do anything because LG had not responded. I contacted LG on multiple occasions informing them that the TV was picked up on 12/16/25 and I had not received a refund nor had the credit company. I informed the credit company that my balance with them should have been reduced to $0 because I was no longer in possession of the tv. I was told by LG that because of the dispute I filed with the credit company they would have to refund me directly and I would receive a check for the full balance of the TV. It wasn't until 01/17/26 that I finally received correspondence from them, through an email, stating we have authorized your request #1500221859 Opened Refund 1 1 Authorized. I have called numerous times and have still not received my refund check. It has now been over 2 months and still have not received anything. After making a complaint with the BBB, I was contacted by Marian on 01/24/26, a "Presidential Liaison" with LG, that she would be handling the case. She contacted me 01/26/26 to state that they would not be issuing me a refund since the unit was kept and not returned. Again, the unit was picked up by their shipper on 12/16/25!

Recommendation: Avoid like the plague!!

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  1. LG Electronics Contacts

  2. LG Electronics phone numbers
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    Mexico
    More phone numbers
  3. LG Electronics emails
  4. LG Electronics address
    LG Twin Towers, 20, Yeouido-dong, Yeongdeungpo-gu, Seoul, Korea (South)
  5. LG Electronics social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Feb 28, 2026
  7. View all LG Electronics contacts
LG Electronics Category
LG Electronics is ranked 4 among 97 companies in the Consumer Electronics category
#02 Sonos Sonos #03 Sony Sony #04 LG Electronics LG Electronics #05 Philips Philips #06 Panasonic Panasonic

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