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CB Consumer Electronics LG Electronics Complaints #2-21
LG Electronics

LG Electronics review: Defective refrigerator - shelf of freezer is not in proper size

S
Author of the review
12:43 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I have purchased the refrigerator in Jan 26. Which is in warranty, I found a manufacturing defects as freezer shelf is not in proper size as it is not getting stable while putting things on it. I raised multiple complaints for solution, but complaints are getting closed without any resolution. Service agency is asking for charges whereas my product is in warranty period.

In case of manufacturing defects unit must be replaced with new one.

Pathetic customer service and pathetic service agency every time complaints closed. I want solution of it.

Case Number: RNA260817047876

Repair Information:

Repair Canceled

Appointment Date: 17/08/2026 9:00 AM ~ 8:00 PM

Product Information:

Product: Less than 500L
Model Number: GL-T502CPZR.DPZZEBN
Symptom: Broken Part/Accessory

Service Provider Information:

Service Center: LGEIL Delhi Direct Service
Service Center Phone No:

17/08/2026 Appointment fixed with customer
18/08/2026 Cancellation requested
18/08/2026 Cancellation requested

Call No. : RNA260911054952
Product : REF

Recommendation: cannot recommend

LG Electronics - Defective refrigerator - shelf of freezer is not in proper size - Photo 1
LG Electronics - Defective refrigerator - shelf of freezer is not in proper size - Photo 2
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Update by Shama Firdaus

got a call for resolution new complaint raised

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  3. LG Electronics emails
  4. LG Electronics address
    LG Twin Towers, 20, Yeouido-dong, Yeongdeungpo-gu, Seoul, Korea (South)
  5. LG Electronics social media
  6. Nick
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    Sep 17, 2026
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