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LG Electronics

LG Electronics review: Abysmal service - still incomplete

J
Author of the review
6:36 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I ordered an LG washer in November of 2025, in addition to paying for installation and haul away of the existing unit. The delivery company did not deliver on the first scheduled date, cancelling the night before. LG awarded me a $75 inconvenience fee. However, the delivery company attempted to cancel the second delivery scheduled, the morning of. After numerous calls to complain, they arrived without providing an update. Despite being included in the purchase- the company did not unbox the unit and remove the packaging material; they did not install the unit as I had paid for; and they did not remove the existing unit as was supposed to be a free service. LG has refused any further customer service, and seems to think I should be grateful that my installation fee was refunded! They have stated on 3 separate occasions that they will arrange for the haul-away of the old unit- however, it has been 4 months and still waiting. This purchase was not worth the effort.

Recommendation: You MIGHT get the services you pay for??

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  3. LG Electronics emails
  4. LG Electronics address
    LG Twin Towers, 20, Yeouido-dong, Yeongdeungpo-gu, Seoul, Korea (South)
  5. LG Electronics social media
  6. Nick
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    Feb 28, 2026
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LG Electronics Category
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