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CB Consumer Electronics LG Electronics Complaints #1042-1061
LG Electronics

LG Electronics review: refrigerator seal/poor customer service

R
Author of the review
7:26 pm UTC

Goodness, where to begin. Even though our issues started three weeks ago, we worked through your LG online customer service Live Chat and used one of the three LG authorized service company's recommended for our area. New Life Appliance in Laguna Niguel. After three weeks of VERY POOR CUSTOMER SERVICE FROM THEM, they came back to us saying our fridge was not repairable and that they would work with LG to get a replacement fridge out ASAP. The seal systems were shot and even if LG repaired them they would break again in a year (if they lasted that long). Well, that never happened because the next day the LG refereed service center said they were not able to deal with the warranty department although they have been complaining to LG for months about the issue. New Life Appliance told us we need to contact a new service center to come out and start the whole process over again. Ok, I contacted LG live chat again, very frustrated.After a 30 minute live chat with LG last night, they promised a factory tech would be to our place this morning 10/06/2015 between 8-12 and that we were first on the priority list (here is our reference number RNM151005016243). I also have all of that documented in the Live chat that I saved. . BY 1230 this morning and no call or email -- we were pretty perturbed. THis time, my husband called the 800 number to talk to someone regarding our experience and to find out when a tech would be arriving. He was then told that our appointment was bumped to 3-5 pm because they were busy. So, we took the morning off thinking we were first in line and then get no showed and then find out we need to continue to wait until 5 pm. No call, no email, no nothing. On that phone call, my husband asked to speak to a manager. He explained what New LIife Appliance had said and asked the manager if they could contact New Life Appliance and work through the warranty with them, since LG told us to use them. The manager gave an emphatic "NO". She told my husband, that is not how it works and that a we either wait again until 5 pm or schedule for another day. Ok, Yes, we are getting very upset by this point. MY husband asked her, what about the fact New Life said the fridge needed to be completely replaced? Her response was under no circumstances will replace a unit, parts will be supplied and that is it. Even though the seal system is a warrantied item and New Life said the machine was not repairable and it needed to be replaced. Our model # is LFX33975ST our serial number is 304KRMK1X803. We purchased our fridge on 06/24/2013. Two years ago. We have lost over $500 of food. So, we are now waiting for the 3-5 pm factory tech to arrive and see where we go from there. It is 4:00 and still no tech so we don't know if we should hold our breathe or not. We have missed an entire day of work because of this and still no fridge. Been without it since 09/17/2015. That was when I originally contacted LG for help with service. Here is a copy of the yelp review of New Life Appliance. You can see how horrible the last three weeks dealing with them has been. And, this is the company LG told us to work with. http://www.yelp.com/biz/new-life-appliance-repair-laguna-niguel-2?hrid=VIqx170Q1wiprUMb6nwq9g&utm_campaign=Review&utm_medium=fb&utm_source=None Here is also your reviews on Consumer Affairs -- seems we are starting to experience the same problems all these other people have experienced. LG has a One star rating http://www.consumeraffairs.com/homeowners/lg_refrigerator.html

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    LG Twin Towers, 20, Yeouido-dong, Yeongdeungpo-gu, Seoul, Korea (South)
  5. LG Electronics social media
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    Jun 09, 2026
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