My name is Bilal Kothawala and I am from Ahmedabad. I ordered one Washing Machine (Model: LG WM T7222PFFC) before 7 days and the payment mode was cash from Ahmedabad (Showroom: C G Road, Panchvati, Opp Havmor) . It has been a week now that we haven't got the machine. I don't what to do now, apart from sending you this complain e-mail.
The machine which got delivered after 2 days of order, was of 8 KG instead of 6.5 KG which we ordered. We informed the showroom's sales rep. to kindly replace the machine as it was mistakenly delivered, then it took another 2 days to give us a new machine which was again a damaged piece. I have been trying the showroom's number and and they are just taking me for granted. I am now fed up and really frustrated, the people there are so annoying. They don't receive my calls, sometimes they receive my call and just do hang ups saying that we will call you back later. I also visited the showroom on Saturday and the bloody Manager there was so confident in committing the delivery on Sunday, due to which my mom stayed at home the whole day waiting for the delivery and doing follow up calls to their sales rep. till night 10, cancelling all her plans. And it is Monday night now and yet the delivery is not done. This piece of ### is the feedback of their service.
This is the most pathetic service I have ever received from somewhere in my whole life. Its really frustrating for us to do such follow ups to get a machine inspite of giving cash payment on time. The situation has come to an extent where we are begging for the product.
I don't understand why these guys are so careless. Its a big question mark on their Reputation.
And Also, if this is the case at the time of the delivery of the product, then I really wonder what's going to happen if some problem will arise in the machine.
Up till now I was purchasing all our electronics from Sales India and this was the first and also last time that I opted for Vijay Sales. I will make sure that none of my family members, relatives, and all my other friends will buy anything from you people. This is something that is not at all acceptable.