LG Electronics

LG is well aware of the WIFI failure issues of the newly released LG G4 with 0 admission of the problem. I had to scour blogs to find out that the issue I found with a brand new phone bought days ago is widespread among LG G4 owners in the US and Asia. How about an official LG G4 official post guiding your loyal customers? Thanks for nothing LG

I am writing about a recent experience I've had with LG products. We own many LG products and recently our LG dryer of five years needed servicing. To my dismay when I called around I was told by most repair places that they could not work on it. Seeing a we needed our dryer ASAP we finally convinced someone to come out. Luckily, it was a minor issue and he was able to fix it. He informed us that he cannot get parts for LG, so he would be unable to help us if he needed a part. I find that ridiculous. I was told that I needed and LG technician and the price starts at around $260 for a home visit. In my opinion that is exorbitant, unfair and limits my choice as a consumer. Had I known this when I was looking for appliances I would have definitely not purchased LG. I buy more expensive and complex machinery e.g. SUV and I service where it I want when it's out of warranty. I am also not forced to buy aftermarket parts from one supplier. I spoke to colleagues who were unaware of your policies and the concurred that they would avoid purchasing products with such archaic rules. We live in a global economy, but your policy does not reflect that. Why can I get LG parts in the U.S., but not Canada? This is bad PR all around and I'm sure it will affect your sales as word spreads. I for one will need a new washer shortly and I plan on buying from a company with more flexibility.

Tremendous chemical smell coming from upper part of refrigerator. It has permeated all food. Water also has the same taste. This is not a mold odor, or rotten food smell. If I had to guess, I would say it is the Freon or a break down of plastic. Help! If I'm not here next year, please call my attorney.

The TV is powered on; the red standby light goes off, the backlight comes on for a split second and goes out. I can see a very light picture. I can see the menu with a flashlight. When the TV is powered off the backlight comes on for a split second.e seen I have changed two of the boards and did not resolve the issue. Only thing left is the LCD panel and I can buy a new TV for the same cost. I purchased this TV new 18 months ago. Where is consumer protection! I have seen many complaints for the same issue.

Bought one front loading LG F8068NDP front loading fully automatic washing machine and this year itself three times the switch board became unserviceable and every time I had to spend Rs2500 to get it rectified. Even after calling LG Customer Service for more than 15 times and waiting even now after 10 days NO RESPONSE and seems that they are vehemently fooling me every time I call. No access to any of their superiors and even no response on line. Most disappointed. Never again will I buy or recommend LG products. Truly R B S Mony

I bought an LG double oven in February. As soon as I tried to preheat the oven, the oven filled my house up with gas. After many unsuccessful attempts to have LG have someone come out to fix the oven under its warranty, LG finally scheduled a company to come out to fix the oven. After the company attempted to fix the oven four times, the oven still leaks so much gas when I attempt to preheat the oven that I can't use it. Even though the service company has told LG that the oven is defective and they won't come attempt to repair it anymore, LG refuses to replace the oven or refund me for the cost of the oven. I have been without an oven for seven months and am currently stuck with a $1, 500 defective oven. Thanks LG!

Purchased 2011 - Compressor failed in 2015. No LG service personal in this area Oxford NC. 10 Year parts warranty is useless no one can fix this under 10 year parts warranty. Forced to void warranty and replace compressor myself. LG will claim they have service companies but when called they either don't work on LG or my location is way out of the service area. It only took 11 calls to LG to get the 4 companies. These people make the IRS look good.

I bought 49ub700t model hud smart tv from dubai on 03rd june 2015 with international waranty. While using in my home townn tv stopped working. We called the customer care and a technician attended this issue and was informed that a system board to be replaced and needs to wait for a 10 days. But now is already 40 days passed and still not repaired. They now also saying we need to arrange to bring this part from dubai. I am quite disappointed with this and I request an immediate soultion. My adress is rajesh john, thekkenieth house, kottamury, mala, thrissur district, kerala, india. Contact name: redhish john, mobile:
Regards
Rajesh john

[protected]@gmail.com
general

Hi,

I have bought a 4K ultra HD TV 55UB850T, 2 months ago from Chroma, a reputed seller in Bangalore.

Suddenly few days back, I saw few lines in upper portion a small area on right upper portion became white.

I raised multiple complaints on the issues and one customer executive came and said due to cleaning the screen got damaged. I shown the document given by the LG itself how to clean the screen and I mentioned I followed it. Then he kept quite for some time and later he examined TV again and told the right side the panel got broken. So he told it wont come under warranty and I have to pay 42000/- to get it replaced.

I couldn't see any scratch on the top level panel and I asked them to provide the written report. They are not even bother to provide written report.

Complaint no's:

TV model is 55UB850T
Complaint no: RNA150503078516
Complaint no: RNA150503078551
Complaint no: RNA150708015428
Complaint no: RNA150711007321

Apart from that LG website has so many flaws.

1) I can not register the product
2) They simply close the ticket and no way to open the ticket again
3) the email sent them by them is just an outbound email id and we can not reach them through email.
4) Customer care phone number picks the call with lesser wait time, but they are just saying that they forwarded the issue to local service center.

Do you know how to get the issue solved and I will get the service from LG?

It seems I do not have other options left apart from taking a legal action.
Should I go to Consumer court ? What is the procedure?

Pls advise.

Thanks,
Mamatha

I bought the most expensive LG washer dryer there is (US$ 1200) with a sign on it saying its guaranteed for 10 years. My issues with it started few months ago when the drum in my washing machine broke and I was told I need to replace it. After many phone calls and a couple of missed appointments by LG staff, they took it and told me it needed a new drum for US$214. They said the guarantee doesnt cover it. I paid and waited for 2 weeks because they had no spare parts in the entire country and must be ordered from outside. When they finally fixed it and brought it back I was shocked that it had no guarantee except for one month. Had I known that, I wouldn't have fixed it with them! Sure enough few months later and the machine broke down again. This time the glass door broke. I called LG and went again through the nightmare of missed appointments, when they finally came they said the door needs replacement for US$ 91 and I must wait again for 2 weeks. I kept asking why did it break but the guy was annoyed with my questions only saying "it happens, maybe because of the hot water" I told him that doesn't make sense because the machine heats the water on its own, but no, he insisted that "it happens". And when I flipped and complained to the company's head, they came to put a temporary door until my new door arrives. The guy said now you can use your machine until we fix the new one. Only two hours after the guy left my place, the glass door broke again and now it shredded my new expensive custom jeans. When I called they came again they said oh its because the drum was hitting the glass door it broke it.

1- the drum was new and fixed by LG few months ago so its their fault for not fixing it properly.

2- the guy said " it happens" the first time the glass door borke and didn't bother to check causing it to happen again and shred my clothes.

Now instead of being compensated for that, I received another call telling me the cost is now going to be US$ 265 for a new drum.

Meaning in total I would have paid US$ 570++ in just few months (almost 50% of the original price) and again with no guarantees.

Im shocked at the level of service and the quality of it. Instead of fixing it for free AND compensating me for the damages, I am asked to pay again.

I contacted the company head, as well as the staff but no response. I then texted them and they read it and never responded either. Its terrible the worst experience with an electronics company of my life. A complete rip off.

Dear Sir/Madam, On the 06/07/2015 I took my TV LG 47 inch LED to LG Service(ET 15 Electronics PTY Ltd) in Montague Gardens, 10 Stella Rd, Cape town .My TV is still working, but unfortunately from the Eskom Load Shedding, the TV have no picture, but sound for about 10 minutes, and then the picture comes on. And the TV works perfectly after this. I paid R.200 for quotation and I wait 4 Days for answer from them.Today I went fisically there to have answer for the quotation.I am sending you the attachment with the quot I have from them.Please can you respond to me to Whom I need to take my TV to be fix and according to the quotation I think that this is a Scam. I saw in there premisses they are selling second hand TVs and I presume are the TVs from the civil people who believe that there TVs are not wort the money to be fixed and they leave them there. Unfortunately I'm not one of them and I want assistance from You competitors to resolve this problem for not repairing my TV for the real service and price.My quotation from them is for new panel, that cost R.9200 excluding the labour, because they say is no power to the unit . I'm watching it at the moment . After I start the tv the picture starts in approximately 15 minutes, but we have sound. For me LG is good its just the services they provide are all not for the real price, as we expected. So the people who repairs the appliances must take a note from that. And we had to pay R.200 for there quotation. And I'm sure it is something small, because after it gets warm up it's working perfectly. Please find the attached quot from them.

I purchased 49 inch television in Dubai Jan 2015, suddenly I noticed lines appearing on the screen, when I reported the issue to LG service Centre, it took almost 3 weeks for them to get the spares parts after replacing the screen still the lines are appearing and LG service Centre doesn’t have any answers to the issue, the television is still under warranty and I expect my television to be repair or replace immediately, the services LG UAE is providing to customers is absolutely pathetic and not acceptable, they are completely reactive and don’t have any values to customer requirement. I would request higher management to intervene and resolve my issue.

We purchased an LG refrigerator (side by side doors) in July 2012 with the company claiming 10 year warranty on the compressor. 3 years hence, the fridge suddenly stopped cooling. A visit by LG Service Engineer diagnosed the problem to be with the compressor.

Ideally the compressor should get replaced, but the service station advised that compressor procurement will take lot of time so we are better off buying another fridge for 45% of cost paid for the existing one. We flatly refused since we do not wish to replace our big fridge with a small one. The initial duration promised for compressor replacement was 20 days which yesterday got extended to 47 days. Strangely, the compressor expected date is 17th July; 1 day after our fridge completes 3 years and it's exchange value reduces from 45% to 25% as per LG policy.

Calls to LG Service lead in Gurgaon to accelerate the replacement are going unanswered and the terrible heat is compounding our woes without a fridge. Will appreciate any ideas and help to resolve this situation and end our predicament.

I have always thought Lowe's was a good company to deal with until recently. We bought a four piece kitchen set. The fridge and stove was to be delivered on 6/2. At 8:30pm after I had called and asked where my appliances where they informed me that It would not be there till 6/3 No problem. The fridge has a water line and I forgot to turn the water off. The turn off for the water in in the house in a cupboard. This is where the situation turned ugly. The delivery person informed us that turning a hand down(which would shut the water off) was not his job. He the proceeded to argue with my 70yr old mother about what is not his job and he wouldn't leave the house. Before all of this I decided to install the fridge myself as I looked at the how to video, so we had no problem with this, but he wanted us to sign that he had installed the fridge and he didn't. He proceeded to tell us that police had been called before for him so he didn't care if we called the police he wouldn't leave. The only good thing with this is that his partner realized that this was wrong and he quickly called his manager to help us have another person come in and finish the install. The whole issue is the arrogance that was displayed and the inconvenience of this whole situation. My husband had bought the set for me as a gift and I was extremely happy, now I am left with anxiety and disgust of having to deal with this company. You think I would have learned from my first large purchase and delivery of a riding lawnmower when they delivered the wrong on and I walked into the store only to find my information on the one I purchased and registered still on the floor for sale. Silly me for believing the customers satisfaction comes first.

julio
Julio Merced 02/06/2015 Conservar este mensaje en la parte superior de la bandeja de entrada
Para: Julio Merced

I buy in Lake Alfred. In the fist month my house had 4" of water for a 10 min rain. 3 Month later with 10 min rain I have 6" water in my garage. Almost go into my living room. The house Level is too low, They never prevent the issues with the water until is happen, Is not flooding area but the water is 6" in my garage and is the second time.Hopefully the rain stop. If hurricane or storm coming, I need to wait until the water go inside because the never prevent this issue, because bad planning, because they never think in raise the house? I cannot teach common sense. They need to accept his mistakes.

And When I call Pablo Sevetman He just say, I'm off today I cannot do nothing. Did you think this is the correct answer for a Manager? He is had bad attitude when you have a serious issues like this one. He don't know ho to deal with some situation. I think is his first time as a manager.

John Pickarski Manager of construction, He don't have any sense of urgency. Hard to contact when you need it. Bad Planning in the construction. They cannot explain why they don't make more to prevent future issues and disaster in the house.

Now My Family peace is over do this flooding Problems. Every time is rain, my family are nervous do the issue. Do the Slow action of the managers. Unacceptable this behavior. LGI Home is the total responsible for the damage in my home now and in the future do the horrible actions, planning, hidden defect and behavior of the managers. I will let know my complain to the different agency. To advice future costumers.

Hello OLX Team,

My Mother's mobile phone number ([protected]) was misused my someone by placing Fake ad of Exchanging LG G3 Stylus Android Phone on OLX. Due to this, I am facing a many unwanted calls during Every Afternoon. I am facing many irritation from the callers. Kindly Remove the this kind of ad.

I bought LED LG TV 42 inches from 3 years and half, from one month ago a line appear in the middle of the screen I called the maintenance, someone came and told me I need to change a part very expensive and he didn't know the reason, the director of the factory called me and told me that he will make it less cheaper and after that they told me they will give me another one which may be default l told him l need to know why this happened for something should last years and years and no answer from them till now

Very bad after sales service. Knowing the refrigerator is one of the most important appliance of any household the after sales service is pathetic and time wasting along with articles of use.
Buy lg if you are going for a secondary refrigerator or if you have excess money to throw.
No cooling in the appliance with complaint no. Rna [protected] dated16. 02. 2015 and 10 days down without any improvement in the refrigerator. To add on no change in the ref no. Rna [protected] / rna150221050194 / rna150224029904
Repeated reminders given for urgent repair but in vain.
Down the drain the amount of new
Refrigerator rs. 50000 plus. . Model gl m 522. Is this not a model of their company?
New piece purchased just 6 months back. . . Enough of technical support need replacement.
Asked for replacement but no reply.
Any unhappy customer will tell 10 friends about their experience and i i will tell everyone please don’t buy lg products. Please pass this to other people too.

Purchased an LG Volt phone in July. In December it randomly started turning itself on and off. Mailed it in to LG in February (bad timing before that so had to wait to send). LG tech determined that the phone was liquid damaged. I have no way to dispute that even though I know it wasn't damaged. Their tech determination is final. They sent the attached photo purporting to show the damage, but the resolution of the photo is so low that you can't actually see any of the alleged damage. Customer service at LG is useless. They simply repeat over and over "I understand but..."