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CB Consumer Electronics LG Electronics Complaints #2-21
LG Electronics

LG Electronics review: LG Double Oven REF #VCN260811057216

R
Author of the review
6:09 pm UTC
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This review was chosen algorithmically as the most valued customer feedback.

Top oven broke. Service repair came over 6/2 and took both ovens apart. Found he couldn't repair the top oven due to LG discontinued parts on 6/4. In the meantime, my oven was left disassembled as he was supposed to return 6/6 to complete the service and never returned. LG is stating I never requested him to come back to finish the job yet they show I called on 6/5 (to make sure he's coming back 6/6 and wanted a refund), 6/11, 7/16 and then 8/11. Spoke w/ Anna in customer service who was text book and would not allow me to speak to her manager as "management doesn't speak to customers". Is that customer service? And she was allegedly a supervisor. Point is, the work wasn't completed not only due to a disc part on LG's part, but I had to put my ovens back together again and out $125 and 4 phone calls of at least 30 min or more of my life that I'll never get back. Poor customer service bottom line.

Claimed loss: $125.00

Desired outcome: $125.00 to be refunded.

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  3. LG Electronics emails
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