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CB Consumer Electronics LG Electronics Complaints #2-21
LG Electronics

LG Electronics review: I am complaining about a newly purchased AC that is defective and company is resisting to resolve the issude

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1:04 pm UTC
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Dear LG Global Customer Service,

I am writing to escalate an unresolved complaint regarding a **new LG 3 HP air conditioner installed on 11 May 2026 in Egypt**.

Shortly after installation, we noticed that the AC had **extremely poor cooling performance**. Despite operating continuously for approximately **1 hour and 45 minutes at 20°C**, the room does not reach 20°C and remains around **24.5–25.5°C**. We therefore contacted LG Egypt Customer Service and requested technical support.

LG Egypt subsequently sent two technicians:

* **23 June:** The technician confirmed that the AC was not cooling properly but was unable to identify the cause. His recorded readings showed a significant temperature discrepancy, which I subsequently shared with LG Egypt.  The technician acknowledged a deviation in the air temperature coming out of the AC.  He claimed that the normal ranges should be 6-9 celcius MAX however, readings showed that air coming out of the AC is 12 celcius.  this deviation leads to very poor cooling performance.  The acceptable range state dby technician was 6-9 celsius under worst external temperature conditions. this clear deviation and malfunction was not acknowledged by the company. I have a video but I am not able to upload it.

* **4 July:** A second technician spent approximately **1 hour and 45 minutes** assessing the unit, again without identifying the cause.   Noting that the second technician also acknowledged the poor cooling and recorded same reading of temperature that would no by any means go below 24.5 celsius ( as a measurement of air output- right straight from the AC.) I was informed that he would consult the technical support team and revert with an explanation and exchange of device if no root cause was identified and fixed.

Despite two unsuccessful technical visits, LG Egypt subsequently stated that the AC is **"operating normally" and that the deviations are within acceptable limits**.

I therefore made a very straightforward request: **provide me with the technical reports from both visits, the actual readings recorded, the assessments performed, and LG's approved acceptable deviation range.  I requested this information from customer service representatives several times verbally and several times through chatbot with live agent as means of documentation.**

This information has **not been provided**. Instead, after two unsuccessful technical visits, I have been asked to arrange a third inspection.

This is extremely concerning. If LG Egypt has concluded that the unit is operating within specification, there should be no difficulty providing the measurements and technical criteria supporting that conclusion. Ignoring the documented readings already provided and repeatedly requesting another inspection without explaining the previous assessments is not an acceptable way to handle a technical complaint.

I have been cooperative and patient throughout this process, but after more than two months without a technical explanation or resolution, **I have lost confidence in LG Egypt's handling of my case**.

I am therefore requesting LG Global's intervention to ensure that this matter is reviewed objectively and that LG Egypt provides the technical evidence supporting its conclusion, followed by an appropriate resolution.

I am concerned that this type of customer-service handling does not reflect the standards associated with the **LG brand globally** and, if left unaddressed, risks seriously damaging customer trust and LG's reputation.

I can provide the technicians' WhatsApp readings, complaint history, and supporting documentation upon request.

I look forward to LG Global's intervention and a clear, evidence-based resolution. I prefer receiving a refund please to avoid any further inconvenience dealing with the egypt franchise.

Please contact me on [protected]@gmail.com
or via mobile +[protected]

Kind regards,

Nouran Ahmed Elbadry
Egypt

Confidential Information Hidden: This section contains confidential information visible to verified LG Electronics representatives only. If you are affiliated with LG Electronics, please claim your business to access these details.

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