LBC Express — shipment issue

Goodmorning, I would like to know specific details about sa shipment ko. Kahapon, it arrived sa GenSan distribution office niyo po, and I went to one of your branch dito sa gensan kasi sabi din ng shipper ko that day ko daw puntahan doon, kung saan po pinadala ng shipper kasi I told him na for pick up nalang kasi student ako, maraming practice so baka wala ako pag may address talaga ako na binigay. And sabi ng worker niyo, this day pa pala makukuha, while sabi ng Shipper ko kahapon daw ang date sa pagkuha, sa receipt. But I politely accepted it kahapon and babalikan ko nalang this day. But now, I tried tracking my shipment sa site niyo, and it says that the shipment arrived sa GENSAN BALIKBAYAN AND CARGO TEAM dated Sept. 13, 6pm, but nagpahabol ng shipment issue pagka 7pm. What does this mean? Shipment issue?