LBC Express
reviews and complaints

We asked someone to pick up our boxes for shipping. However, we cannot find the receipt for one box and the guy picking up our box told us that we need to pay another $10 but they don't have the box with them so we could just get it next time. It's been 4 months we have been chasing up this matter! Called up customer services here in Australia a few times and sent countless complaints but we still don't have our box! What kind of upsetting and horrible service is this?!

I intended to send items in a small box last sept 6 saturday at lbc robinsons metro east branch. I settled for a plastic pouch since smallest box was not available. I was billed p300, it was supposed to be cheaper than box.

I asked when the items be delivered, and was told saturday sept8. I dont know when lbc metro east dispatched the items.

I monitored tracking app and saw it got to surigao team sept8 at 1:32pm. Tracking number is [protected]. I called up your toll-free line and 8585999 for assistance, sunday and monday. No action was done to coordinate my request. I told them to have it delivered asap coz the receiver (my sister) it was intended for leaves for dubai!

Worst, tracking app added a fslse log indicating that item arrived surigao team sept10 only! A nice way of getting out the web! The weather was fine!

Surigao lbc advised to personally get the item from the warehouse sept11! My old mom has to go there to pick it up herself! My sister left for dubai early of same day!

I am pissed with your poor service, incompetent staff, and non-adherance to your commitment.

Hi good pm po..base for sa track and trace ng package na pinadala ko last Sept.7, 2018 Unlocated recipients address daw po yung package na pinadala ko with tracking # [protected] dpat po kahapon pa cya nadeliver..eto po address ng recipient #34-D E. Martin G. Lazaro Street Brgy Dalandanan Valenzuela City
landmark: beside dalandanan national highschool (dnhs)
Sana po nadeliver na din agad yung package kasi need na po yun..thanks po...

- Ref# [protected]
- Expected delivery date: Sept.08, 2018

LBCExpress texted me on the same date as above. Said that my order will be delivered on that day. But nobody came from LBC nor from Lazada. This is the first time that my order from Lazada was not delivered as promised. I don't want to blame Lazada for this because they said that they have already shipped the product. But as for LBCExpress, a delivery should be done as promised.

Please deliver it on the same address that I gave to Lazada, as soon as possible. You can text/call me on my number +[protected].

My package is already in tagum nccc branch but the lbc employee dont want to give in my sister whose my reciever in my package. They only said shipment issue to my sister and now my sister complaining to me. Lbc give me an explanation why and what happen why my package is hold. I sent to lbc roxas blvd baclaran properly in a good term and pay the delivery and service. The costumer care service number is not exist how many times I try to call. Why my package have a issue what kind of shipment issue problem why my sister can't get the package in tagum nccc lbc branch 。

may hinihintay ako na order from lazada.. 1st order na LbC ang nagdeliver nagtext sakin delivery ninyo.. tapos hindi naman nya hinatid sa akin amg order.. umabot pa 2 days.. ngayon LBC ulit magdedeliver, , wala naman nag confirm sakin or nagtext na otw na or what. then nakita ko sa app ko sa lazada na binalik sa sender yung inorder ko dahil nakailang attemp daw na dineliver then nagfailed... inattached ko dito yung convo namin ng delivery ninyo dun sa isang order ko kung saan di nya hinatid nung nagmessage sya, , at screenshot ng convo na idedeliver na nya ulit ang order ko..

I am complaining about the stall agent that you have in San mateo, rizal, Gen Luna Ave. Near Kambal Road. . The guy is above 5'10 hight Skinny looks [censored]ing not normal.. And infact for a car headers he charge me 960 pesos.. They keep dropping price there. i told them to weight it the product.. and this guy kept asking how much the price of this headers this must be expensive i wanna know. He ask me that for 5x. And i said mind your own business. That guy is [censored]ing disrespectful.. first time using ur service and i am dissapointed

Just want to complain the delivery of my package since september 1, 2018, Saturday for the reason of "house is closed and no one was there, LBC will deliver the next business day" under tracking number [protected] but until now there's no re-delivery of my package has been done. I already called "thrice" to your customer service for the follow up of my package. If i didn't receive my package today, September 7, 2018 until 5pm. I will no longer accept the package and you will pay the damage because of your poor service.

Dear LBC Team,

Good day!
I'm a concern citizen, saw of the post of a girl in my newsfeed in Facebook, asking for the directions how to go in Don Honofre Village. She was looking for her passport, supposed to be delivered last August, but sad to say, the said date no passport arrive.

Let me ask about your protocol in delivery the item? Since were both a logistic company then. I'm a Metropac employee, and I'm a Customer Service, what we doing once the place is flooded area? First attempt is to call the receiver, right? To inform what is the situation. No 1st or even 2nd attempt. She's expecting her passport for the said date, she paid of your service but what happened?

As a provider, we never tell/advise the client to go in our warehouse just to pick her/his item there, since she/he paid our services.

I called your customer service hotline and she was telling me, Noreen haven't give any contact number. I saw her receipt and it was stated her contact number.

She was asking my help to file final complain about your services and what happened. What would be happened for the payment she was paid to your company?

Please take note on this.
And take this a high priority to take immediate action.

Attached file for your reference. Thanks

Regards, Eya

First, i am so disappointed with your staff in lbc shoppesville branch in greenhills san juan, i admit it was my fault because i told them to just put my items in a pouch then i went back home, i then realized that maybe i can change the packaging coz it might get damaged using that pouch only so i went back and ask if its okay to change the packaging from pouch to a box, , im willing to add if theres any additional charge i said but your staff named Virgie Gualberto doesnt want to change the packaging and told me that they wont change it. What if my items arrived in a bad condition? What if my items get damages?

Good day, my tracking number is [protected] the Recipients are Evangeline Samson and Bill Samson, the recipient address is located at 179 MOOG Compound Lower Pias Road (Lower East) Camp 7 Baguio City . The nearest landmark I know is the Satellite Market in Camp 7. Attached below is the direction to the recipient's address. Please let me know if the delivery or package can be picked-up in one of your branches in Baguio City. Contact me in this number [protected]. According on your website the package status was "We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels." dated September 3, 2018.

My name is Ramir c.Ladao. I am speaking in behalf of my father. Zosimo c.Ladao who live in the US. with the following address 838 Melrose street. National city, California, USA
The problem started when he sent the balikbayan thru your company on Sept 22, 2017. The consigned was Antonietta ladao(my mother)care of to Angelina Redondo with following address upper poplacion, sagay, camigiuin. Province.
3 months after there was no sign of the package had arrived in sagay, camiguin. My father had kept on calling me and asked me regarding the said box. I live in zone 11, tejero village. Patag. Cagayan de Oro city. I called Angelina cedinio and asked whether she had receive the package. She said no! She had not receive.
My father had arrived on February 2018. We went to mambajao, camiguin, the main office of the island. They said that they have idea because the balikbayan boxes is separated office and they have special men who were assigned for the delivery. Instead they gave us numbers of celfone of.the employees. They gave us the address.
We went back to cagayan de Oro and proceeded to N&G industrial park, baloy, cagayan de Oro. We were met and entertained with operation manager ramon who was candid and accommodating.He had prior knowledge of our complaint because we were able to talk to his men before we came. He showed us the timeline and tracking no. It was delivered to my address. At 181 zone 11 tejero village patag 6th, CDO. I SAID no! I have not received the package. Why it should be there in the first place when the consigned live in sagay camiguin and its address there? Ramon strongly insisted that I receive the package. I SAID no. If you insist then you have to show me my signature.
He gave me his number and he will ask manila to further documents. He promised to call me or i will call 2 weeks after. I did called but it was a different story. He declined my calls and text messages. I believe that there is fraud here. This maybe a problem which had been going on. They were hiding something. I will not stop until I found answers.I have some documents attached. Please refer to these

I've been waiting for my item to arrive but it didn't, sadly because the location of the address I give is incomplete. To clarify my complete address is F. Calderon Extension Sitio Bato Cebu City, specifically in Elizondo Residence. Now I want to have my item by tomorrow cause I badly need to use it on the next day. Please do consider my issue, thank you!

I sent a cargo last Tuesday Aug 28, 2018. When i check the cargo today it says it went to Cainta Cargo Hub when in fact the delivery adddress should be in Valencia Bohol how come it went to Cainta? Please check my cargo its a medicine, my client expected the delivery within the week how come it went to other destination. Please check tracking nubmer [protected]

I sent two boxes to different locations in Iiligan city, within same province. One box to my future wife and another to a High School Student of my former co worker. The delivery person delivered the first box and began to ask my future wife probing questions.
She told me this in an email:
"they ask me who is Robert brown in my life because he wonder why u send two box different name i am shocking also too mahal."
I stated: "It's not his business to know that nor ask that."

I sent my parcel aug 23 in the morning to blumentritt branch and it was declared as cookies despite that it was under perishable goods, lbc still have an improper handling with the parcel.

Aug 24, 2018 the parcel is already at albay branch but the consignee only got her item the next day aug.25, 2018 and it was in not condition.

The plastic is ripped of by rat and the cookies was already a disaster.

Consignee dont want to recieve it because of the condition of the parcel but the delivery man insisted, he said that consignee must make a repost about it.

The item is worth 310 plus 175 shipping fee.

I am demanding a full refund if shipping fee 175 plus the cost of goods 310.

I checked my track day by day. Now, its said that i need to contact customer care channel to handle this issue. Cant deliver my item due to cant find my address. Then what shoul i do next? It is possible that i may get it with any lbc branch here in cagayan de oro. Or you may still deliver it to my address? Hope for your response immediately. Thank you

Paid for the re-shipping of the item last Aug 3, 2018 from the Hangar. The said team received the item Aug 15 and as per site they deliver the item on the same day. But unfortunately they can't find the house. How can they not? LBC can't find a house? DHL found our house just fine, Lazada delivered my orders just in time and we are talking about the same address here and LBC CAN NOT! Meralco and Manila water can deliver bills on time and damn your team can not! Called the CS hotline for the 2nd and requested if they can contact me if they can't find the area so I'll just meet them outside. Called again for the 3rd time to tell team to deliver item to the nearest branch which is Sta Lucia East Grand Mall and still no action.. What does this team do? Your ad promise convenience but calling again and again to follow up the status of my parcel is every inconvenience.. Do they want me to pick it up to their warehouse? Where is the convenience to that? Pls expedite delivery for this has taken for too long! And pls fire all people in Marikina-Cainta Team there had been a lot of complain about that team!