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ABX Express Customer Service Phone, Email, Contacts

ABX Express
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www.abxexpress.com.my
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1.0 750 Reviews

ABX Express Complaints Summary

3 Resolved
747 Unresolved
Our verdict: Engaging with ABX Express at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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ABX Express reviews & complaints 750

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10:05 pm EST
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ABX Express Tidak mahu hantar barang

Abx kota belud tidak hantar barang walaupun guna alamat kedai. Jarak abx dengan alamat hanya 100 meter. Saya owner kepada alamat kedai yang saya guna namun kedai saya belum ada nama. Tapi kedai saya ada signboard penyewa lama iaitu alex family enterprise. Saya menggunakan signboard tersebut untuk memudahkan pencarian kedai saya oleh kerana kedai saya belum ada nama, tapi abx enggan hantar barang kerana mereka kata alex family sudah lama tutup.

Claimed loss: HANTAR BARANG

Desired outcome: tq

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12:48 am EST
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ABX Express Throwing my parcel (shp26579140fmy)

19 December 2023, I was at home. Front door is open, but the just throw my parcel into the carpoarch without calling me out. He could just put it inside the letter box instead he just threw in the parcel. Parcel didnt break nor damage but it is rude. Attached is the screen shot of the whatsapp chat and obviously there were people inside as the door were open. Why need to throw?

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8:09 am EST
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ABX Express Complain abx messenger didn't call before send my purchased order and use my hanging clean broom throw and pushed my purchased order

I have attached a screenshot messenger whatsapp and a cctv video camera link : https://youtu.be/j6D0zNEyWwQ?si=VLkSxgBdxh5wJAyX to proof that this Messenger, IQHRAM FIRDAUS ... contact number : [protected] use my hanging clean broom to throw and push my purchase order. He didn't call me before he send my purchase order.

I hope you can investigate and take action regarding this matter. This is not the first time. If your messenger still continue this behaviour, I will take the action and lodge to Public.

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2:05 am EST
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ABX Express Suka hati pass barang dekat orang lain ‼️

Sudah banyak kali saya kena macamni dengan kurier abx..bukan sekali atau dua kali..tetapi dah banyak kali..kurier yang sesuka hati pass barang dekat orang lain tanpa bagtahu dulu tuan punya barang..menjadi persoalan saya..kenapa kurier ABX paling banyak bermasalah berbanding dengan kurier lain..kurier lain boleh sahaja masuk kampung hantar walau hanya satu dua barang..tapi kenapa kurier ABX tak boleh nak hantar barang tersebut ke alamat yang ditulis..kenapa perlu pass dekat orang lain yang kerja dekat pekan semata-mata taknak susahkan diri sendiri untuk masuk kampung dan buat kerja sendiri..banyak kali dah kurier ABX buat macamni..

Desired outcome: LEPASNI KURIER ABX TOLONGLAH CARI PEKERJA YANG BOLEH BUAT KERJA SENDIRI TANPA PERLU MENYUSAHKAN ORANG LAIN ‼️

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2:10 am EDT
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ABX Express Abx betong thomas agency

Parcel was delivered, but they never want to send it at nearer area just 5 minutes go to pasar baru betong..Then , not all people have transportation to take it especially student.. If we use runner we need to caj RM5 for 1 parcel that is expensive for students and if we get around 4 parcel then just paid it for RM20.. Please take action for this situation it's just a nearer place but if we just walked to go their take 22 minutes..

Claimed loss: Need to respond

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4:30 am EDT
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ABX Express Items di terima lain

26/10/2023 - khamis (4:13pm)

Barang yang saya order dah di bayar... Bila abx hantar dia macam nak cepat hantar barang. Saya terima tapi tak dicek dulu. Bila nak buka saya tengok bungkusan dah di buka dan barang yang di dalam bungkusan ada lah berlainan. Adakah patut dia tukar barang saya dengan car hook hanger? Saya cukup tidak berpuas hati dengan abx😏

Desired outcome: Saya nak orang abx tu jujur

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3:29 am EDT

ABX Express delivery

hello , I wanted to make a complaint about the delivery service, I been using ABX delivery service for quite a while , no doubt ABX is the fastest when delivery to Sabah and Sarawak from Semenanjung Malaysia, but lately delivery service dint get to my home ,I live in a flat (3rd floor) , the delivery men will call and ask to fetch item on ground floor instead to sending directly to home , I m not frequently at home and at home is just kids. I been asking the delivery men to send to home but frequently denied as multiple excuse given .

Desired outcome: I hope the parcel can be delivered directly to home as usual the service before.

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3:38 am EDT

ABX Express Attempt delivery

Office kata driver dh hntr brg smpai ke alamat rumah tapi tk hntr sbb saya tk angkat call sbb saya bersekolah.. Hari seterusnya office ws saya tnya ruma kat mana saya beritahu dan esok nya dia beritahu driver dia akan hntr brg.. Tapi masih attempt saya ws office lagi dan dia kata driver tk dtg lgi.. Esok hari parcel out delivery lagi lepastu cancel lagi.. Dan dia kata driver dia tk dtg lgi.. Hrini dh termasuk 4 hari dia tk hantar barang saya abx please be responsible

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8:36 am EDT
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ABX Express Barang tak di hantar

Saya buat aduan buat abx sandakan bertempat di batu 4 sandakan sabah.. Mahal mahal guna kurier abx tapi alasan tak munasabah yang di berikan.. Riders tak boleh hantar sebab alasan jauh. Tapi kenapa kurier lain poslaju dan lain lain hantar guna alamat saya kenapa abx tak hantar. Tolong ambik perhatian ya abx centre. Tolong ambil tindakan.. Kami bayar bukan pakai daun. Guna duit

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9:16 pm EDT
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ABX Express Penghantaran barang ke alamat yang salah

Pihak abx kuching yang beralamat di jalan muara tebas sarawak telah membuat penghantaran barang ke alamat yang salah. Sepatutnya penghantar barang perlu hubungi pelanggan terlebih dahulu dan confirmkan alamat. Alamat saya di pejabat mara kuching tetapi di hantar ke pejabat fama kuching dan kedua-dua pejabat berada di tempat yang agak jauh. Nasib staff di pejabat fama kuching hantar balik barang saya dan saya telah menarik balik aduan yang dibuat terhadap shopee

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4:04 am EDT
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ABX Express missing purchaces item upon delivery

purchased item with number; HAWB No: SHP37962324FMY was declared missing on 18/6/22. I received a call from dispatch boy (011-[protected]) informing that the item was missing during sorting at Melor Kelantan ABX centre. They called me to pay the full amount of the missing item but my family refused to accept the compensation instead to proceed with full report. My daughter was waiting for the item 2 weeks, it is so disappointed watching her crying over the missing item. The item was safely arrived in Malaysia, but missing at my ABX centre in our hometown. What a shame.

I really hope ABX more responsible towards customers item. Money is not the solution. Attitude must changed.

Desired outcome: RM12.00

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7:42 pm EDT

ABX Express Delivery service

Saya nak komplen berkenaan budak hantar barang.. Dye malas nk naik tingkat 5 sdgkn ade lif .. just tinggal parcel dlm pos box... Klu parcel kecik xpe...parcel besar n sye punye pos box dah terkopak n da x boley lock.. biadap! Klu malas nk naik... Juz give me a call n sye bole turun ambil brg..klu dye malas.. tak payah jd deliver boy.. sye harap pihak abx ambil tindakan pd budak ni... Klu xde ape² tindakan... Sye akn report pd hal ehwal pengguna...n ni dah dikire vendalisme ...merosakkn harta benda awam ..

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11:24 pm EDT

ABX Express Complaint Tikam Parcel

Saya nak buat aduan tentang runner abx baling parcel! Saya ada di rumah tapi tengah buat kerja di belakang rumah jadi tidak mendengar salam daripada beliau. Tapi kenapa tidak call untuk bagitahu dia berada di luar spt kebiasaan runner hantar barang? Walaupun barang bukan mudah pecah tetapi hormati hak pelanggan. Terdapat juga kesan koyak pada bungkusan parcel tetapi barang di dalam masih elok. Aduan ini dibuat utk pihak abx ambil tindakan yg wajar kpd runner tersebut krn bimbang perkara lebih buruk di masa hadapan dan memburukkan nama pihak abx ‼️ sekian, terima kasih 🙏🏼

Desired outcome: Mohon tetapkan arahan yg selaras buat semua runner ABX supaya menjaga barangan pelanggan supaya tidak terjadi perkara spt ini. Mohon diambil tindakan. Jika tiada sebarang maklum balas saya akan ajukan kpd pihak atasan 🙏🏼

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10:11 am EDT
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ABX Express Item/parcel saya tidak sampai ke alamat

Parcel saya tidak sampai ke alamat tetapi item di drop off oleh penghantar.. Detail ada di screenshot. Di mana parcel saya. Adakah penghantar drop off item tanpa pergi ke alamat... 31/5/[protected]@jam 12pm saya pergi ke alamat utk menganbil parcel tapi org di alamat kata brg ini tidak di terima malah tiada org menghantar ya.. So di mana barang saya? Siapa yg delivery brg saya? Sila jawab...

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5:41 am EDT
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ABX Express Runner abx rude

Pada 31.5.23, runner ABX telah menghantr parcel saya iaitu SHP86897069FMY, saya menggunakan alamat tempat kerja, tetapi pada masa itu sya bercuti.. Runner telah call dgn nada yg marah untuk meminta seorg wakil untuk mengambil parcel saya, tpi dia memberitahu pun dia berada dia depan pejabat atau pun di lobby pejabat.. Dia cuma telefon dan marah memberitahu untuk menyuruh sesorang untuk mengambil parcel tersebut. saya memberitau untuk memberi saja kepada security kerana sebelum ini security akan tolong mengambil parcel kami dan memberi kepada kami, tpi runner tersebut memberitau bahwa security x mahu mengambil parcel saya dgn nada marah.. semasa runner tersebut menelefon, talian terputus kerana tiada line. Runner tersbut telah om dan bagitu untuk mengambil parcel itu sendiri di ABX Gaya street.. Saya bagitau runner tersebut untuk naik ke atas dan saya akan minta seorang wakli untuk mengambil parcel tersbut, tetapi runner tersebut memberitahu bahwa dia hnya tunggu di lobi dan menyruh wakil utuk turun ke lobi. Saya memberitahu yg kwn saya yg mengambil parcel itu x sot turun ke lobi sebab dia tengah berkerja. Kawan sya cuma dpt keluar di depan pejabat untuk mengambil parcel itu.. Tetapi Runner itu bagitau yg dia ingin cepat dan x dpt naik ke atas. Runner tu menyruh untuk ambil sendiri parcel saya di Gaya Street. Saya betul2 tidak berpuas hati dgn cara runner tersebut.. Kalau dari mula dia call dgn cara yg bagus & memberitau yg dia berada di luar / di lobi, saya akan menyuruh seseorg mengambil parcel sya.. Tpi ini dgn suara yg marah2 call bgitau ambil barang.. Mmng begini ka cara runner abx berkerja? Selama ni runner lain ok ja hntr oarcel kami..

Desired outcome: Saya mengharap runner lain yg bertanggungjwab yg akan menghantr parcel sya sebab sya x dpt ambil parcel di gaya street

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10:39 pm EDT
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ABX Express Salahh tempat hantar

Hello, rider abx buat krja mcm mna ni? Sy suda kasihh alahmat yg betul bole pula salah hantar p ruma org... Suda bgi kan alahmat yg btul buat kerja mcm mna ni? Klau customer order barang tu barang penting mcm mna? Please la buat kerja tu dgn betul rider abxx nsib tuan ruma tu contact sy... Suda la rider abx main cau ja x tnya dluan ruma yg dia hntr ni betul atau tidakk... Buat kerja tu bertanggung jawab sikitt okey

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2:11 am EDT
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ABX Express Services

On today 27 April 2023

Delivery man was rude. I asked regarding about my parcel even though the delivery man had sent proof of delivery.

So I order to avoid further confusion I asked this delivery man where and the status of my parcel.. But regardless deliveryman sudden went on offensive on text.. Claiming I was rude.. Even though I ask nicely.. Now I also went into offensive mode.. Regardless abx delivery man was rude here.. Saying he is busy etc.. I didn't get his name but his phone number is.. [protected]

Desired outcome: A formal apology and a fired

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2:46 am EDT
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ABX Express Penghantar barang tidak bertanggungjawab.

21/4/23 Barang deliver kpd saya. Bila chat ABX mana, chat hanya dibaca. Barang sudah di letak dlm pagar tapi masa tu, gambar barang semua tidak di hntar kepda saya sebagai bukti. Tapi cuma hantar kepada ABX warehouse office utk update sistem diaorg.

26/4/23 pgi ke ABX warehouse utk ambil barang. Tapi kaunter cakap saya sudah receive. Tapi saya tidak terima sebarang barang. Masa tu baru lah staff di kaunter tunjuk gambar dihantar oleh pekerja delivery barang.

Saya langsung tidak diberitahu info tentang item btul2 sampai atau tidak sekiranya tidak pergi ke warehouse. Kerana pekerja yg brtggjwb utk delivery hanya update ke warehouse sja.

Sekarang barang saya tidak tahu kemana hilang. Yg brtggjwb delivery brg memberi alasan “TIDAK TAHU”.

Parcel saya seterusnya yg baru sampai di warehouse harini 26/4/23 masih di tangan dia. Dgn ALASAN TAKUT BARANG HILANG, dia buat keputusan sndiri utk resturn barang.

Dibawah saya sertakan bukti. HARAP HQ ambil tindakan kepada pekerja yg tidak bertanggungjawab spti ini utk elak byk lagi masalah timbul.

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2:52 am EDT

ABX Express Didnt send parcel to exact location as stated

Dear abx, I would like to complain as to why your courier cant send my parcel straight to my house which I provided the exact gps location in shopee and instead they just leave it at the nearest shop?! Not only that, the very same courier didnt even care to look at his whatsapp at all... This is the 3rd time already and im not please about it, since I have to walk 800 meter to and fro the shop... And if I have choice to choose which courier to deliver my parcel in shopee, I will never choose your company if this how you people doing your business

Desired outcome: Please be mindfull and make effort to deliver parcel accordingly and dont simply drop them at shop just because the shop share the same address name

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9:48 am EDT

ABX Express Layak ke jadi agency abx

Agency ABX register Facebook Abx bekenu sibuti tapi maklumat dalam facebook banyak mengviral/gosip tentang pelanggan ABX. Agency tersebut juga tidak berlaku adil. Sebagai contoh apabila penghantaran di Majlis Daerah Subis sedangkan alamat yang didaftarkan berdekatan/berhadapan Pejabat tersebut agency tersebut tidak menghantar barang pelanggan dan memaksa untuk pelanggan ambil di rumahnya di dalam kampung. Serta beliau juga tidak berkelakuan baik apabila pelanggan mengambil barangan dan memviralkan/komen buruk/aibkan pelanggan yang datang. Layak ka agency tersebut menjadi agency ABX di sarawak? Saya sarankan supaya lebih baik beri peluang kepada orang lain yang layak dan mampu melaksanakan tanggungjawab tersebut. Di sini saya sertakan beberapa posting agency tersebut untuk rujukan ABX. Sila ambil serious berkenaan masalah yang di alami oleh orang kampung bekenu dan sekitarnya. Bekerjalah atas dasar minat dan ikhlas bukan duit dan nama semata mata. Sekian terima kasih

Desired outcome: Sila ambil serious masalah tersebut!!!!

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Update by Penduduk kampung dagang
Mar 13, 2023 9:57 am EDT

Saya kepilkan beberapa bukti agency tersebut memviralkan/mengaibkan/gosip dan lain lain

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ABX Express In-depth Review

Company Overview: ABX Express is a leading courier service provider in Malaysia, offering reliable and efficient delivery solutions to both individuals and businesses. With a strong presence in the country, ABX Express has established itself as a trusted name in the logistics industry.

Services Offered: ABX Express offers a wide range of services to cater to the diverse needs of its customers. From domestic and international delivery to express and bulk shipments, ABX Express ensures that packages are delivered promptly and securely. Additionally, they provide specialized services such as cash on delivery and reverse logistics.

Delivery Network: ABX Express boasts an extensive delivery network that spans across Malaysia and beyond. With strategically located hubs and branches, they are able to reach even the most remote areas efficiently. Their strong partnerships with international courier companies enable them to provide seamless global delivery services.

Pricing and Rates: ABX Express offers competitive pricing for their services, ensuring that customers get value for their money. They provide transparent pricing information on their website, allowing users to easily calculate the cost of their shipments. Additionally, they offer various pricing options to cater to different shipping needs and budgets.

Customer Service: ABX Express prioritizes customer satisfaction and has a dedicated customer service team that is readily available to assist with any queries or concerns. Their friendly and knowledgeable staff ensures that customers receive prompt and helpful assistance throughout the shipping process.

Tracking and Transparency: ABX Express provides a user-friendly tracking system that allows customers to easily track the progress of their shipments. With real-time updates and detailed tracking information, users can stay informed about the whereabouts of their packages. This transparency ensures peace of mind and helps to build trust with customers.

Reliability and Timeliness: ABX Express is known for its reliable and timely delivery services. They have a strong track record of delivering packages on time, ensuring that customers can rely on them for their shipping needs. Their efficient processes and dedicated staff contribute to their reputation for punctuality.

Packaging and Handling: ABX Express takes utmost care in packaging and handling shipments to ensure that they arrive in perfect condition. They provide appropriate packaging materials and guidelines to customers, ensuring that packages are well-protected during transit. Their trained staff handles packages with care, minimizing the risk of damage.

Additional Features and Benefits: ABX Express offers additional features and benefits to enhance the shipping experience. These include insurance options for valuable shipments, online booking and payment facilities, and the ability to schedule pickups at convenient times. These features add convenience and flexibility for customers.

User Experience and Website Navigation: ABX Express's website is user-friendly and easy to navigate. The layout is intuitive, allowing users to quickly find the information they need. The website provides comprehensive details about their services, pricing, and tracking options, making it convenient for users to manage their shipments online.

Overall Rating and Conclusion: ABX Express is a reliable and efficient courier service provider that offers a wide range of services to meet the diverse needs of customers. With their extensive delivery network, competitive pricing, and excellent customer service, they have established themselves as a trusted name in the industry. Whether it's domestic or international shipping, ABX Express ensures timely and secure delivery, making them a top choice for individuals and businesses alike.

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ABX Express contacts

Phone number

+60 380 843 111

Website

www.abxexpress.com.my

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