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CB Furniture Stores La-Z-Boy
La-Z-Boy

La-Z-Boy review: Sofa recliners out of Frisco, TX

L
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3:38 pm EST
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I'm writing to let you know of our awful experience on the purchase of our Lazy Boy sofa and 2 rocker recliners, out of the Frisco TX store.

We ordered our ($14k) Lazy Boy furniture in August, 2022 and it was delivered in January of 2023, 5 months later which is how long they told us it would take.

Then in mid June, both electric recliners broke on each end of the couch. We called to let them know of the problem and they said they would send a technician out in 2 weeks.He came out and said they had put the wrong parts in, it took him a total of 5 minutes. Then the customer service lady called to scheduled the pick up, she said they could pick it up the following week and that it would take it 2 to 3 weeks for them to fix it. I asked if they would be brining a replacement sofa and she said, no because they were only taking the 2 broken pieces. The problem is, we were selling our home and had what looked like a car seat in our home during showings. The bigger problem is when I called the store, the manager Terry wouldn't even call me back. He just sent an e-mail referring me back to customer service. We will never buy any Lazy Boy product. They aren't even as comfortable as they were in the store.

La-Z-Boy response
Nov 28, 2023 10:24 am EST
La-Z-Boy customer support contacts
Phone numbers

+1 (800) 375-6890

+1 (855) 802-6636

Address

One La-Z-Boy Dr., Monroe, MI, 48162-5138, US

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Hello! We are sorry to hear of your frustration. Please send us an email at socialsupport@la-z-boy.com. We would be happy to investigate your concerns.
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La-Z-Boy Category
La-Z-Boy is ranked 242 among 358 companies in the Furniture Stores category
#240 Floyd Floyd #241 Montage Furniture Services Montage Furniture Services #242 La-Z-Boy La-Z-Boy #243 Lane Home Furniture Lane Home Furniture #244 Sofa City Sofa City

Most discussed complaints

Recliner fabric warranty
3
(opinions to this review)
 refusing to call us back
2
(opinions to this review)
 Recliner
1
(opinions to this review)
 We are extremely dissatisfied with the workmanship of the sofa and love seat that we purchased.
1
(opinions to this review)
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