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1.2 20 Reviews 423 Complaints
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LabCorp Complaints 423

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8:31 pm EDT
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LabCorp On routine lab tests

I am on a very serious CANCER treatment requiring weekly lab tests. I have had 4 sessions with Lab Corp. 2 of them were not complete and I had to go elsewhere to get them done. My situation is Life Threatening and I cannot have my infusion without the Dr. s ok. I have had to postpone two of these infusions because of incomplete lab tests and a very bad technician sticking me so many times that I could not use that arm for 6 weeks. You should not charge my ins. for these mistakes and I will let you know what my future is without the my infusions. I am seeing my Dr. soon and will discuss this again. I expect a

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3:00 pm EDT

LabCorp COVID uvaxxed employee

LAB CORP location - 675 Camino de los Mares San Clemente, CA

After the person took my blood, she was complaining that if she doesn't get her test results today, she cannot go to work tomorrow, Friday. She then proudly proclaimed that she has not received the COVID vax and will neve get one.

I would like to know the vax status of a health care worker so I can make other arrangements. At least have a button on their scrubs that indicates they are not vaccinated.

Desired outcome: Employees be vaccinated

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5:31 pm EDT
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On 9/22/2021 at approximately 2 pm I went to Walgreen's on Hoosick St. in Troy, NY 12180. I was called in, no greeting except a demand to put on a mask - not in a friendly way; she appeared to be in a bad mood? Name :Heather-no ID tag. Nothing else, except "sit there" was said; I was not asked for my full name or date of birth. Then she said "sign here"-I...

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4:11 pm EDT

LabCorp Discriminatory treatment with intent to harm body and medical service

On 7/6/21
I went to my liver Dr. office Karen Cesario (over 12 yrs as a patient)
for blood work to be drawn for an MRI scheduling out of town. This scheduling took over 6 months to execute. The purpose of this MRI was a critical determination to see if my liver lesions had blood flood which points to cancer of the liver. The purpose of the blood draw was for the MRI appointment out of town. This of course is extremely distressing to me.
As I stood by The Lab core drawer, (White female) office, holding my cane to prop me up and in severe body pain as she was talking to a new office member of Dr. Cesaio, about their recreation plans.

The lab core lady looked at me with contempt and disdain, and demand "How did you get in here! I was baffled and taken aback and didn't know what she was referring to.

Once again the Lab core lady, proceed with more disdain and stated "you are not supposed to be here. She pulled her paper out and called the name of Allen. I replied My name is Eliane, not Allen, it is an ethnic Spanish name, and most people who are not from Colorado or not bilingual cant pronounce it correctly, my name is not Allen. WHATEVER was her next statement to me.
The lab core person became enranged.
she was swearing under her breath and stuck me so hard and ignored the butterfly hand request I made.

Photo of the arm with blood bruise forthcoming.

The lab core woman cause harm with derogatory, she contacted my Dr. Cesario and had me removed from care at a very serious critical condition which is life-threatening.

I greatly appreciate any information you can provide in this matter.

Eliane Martinez (Native American, hispanic fully disabled 64 yr old female)
[protected]

Desired outcome: Restitiution and resumed urgent care

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10:32 pm EDT

LabCorp Employee behavior, luck of customer service skills / relations, unethical behavior

I'd like to share my experience of visiting one of LabCorp. Facility located at 775 Park Avenue, Ste. # 350, Huntington, NY 11743.

I came into this facility to get blood work for a procedure that needs to be done in the hospital based on my heart condition.

When I walked in, nobody was there at the front desk. I waited for 5-6 minutes and said "is anybody there", and the response was "wait, I am busy". I still wait for a few more minutes. Then the worker of this facility came up and told me "I am all alone!" in a very high aggressive note.

I replied "How do I know if you are alone or not, I just need to take a blood test". Her response was "I am done with it!" She turned around and walked away.

I kept waiting and when she came back again I asked her "how can I take a blood test?". She yelled that I have to register first. I couldn't stand it and walked away from the office. I hear her giggling and laughing very loudly and making fun jokes about me. I heard it all, I came back and asked her name, she said "Terry", I asked for her last name - she refused and covered her badge by hand, I asked her about her license # and she refused again. All this time she was not talking normally, she literally yelled.

Long story short, this person "Terry" has the most unprofessional and ugly customer service approach to patients ever experienced. I don't know who hired her but I believe it was a mistake. I believe that medical people should be more polite, professional and caring.

I will never come back to this facility and will let everybody around me know how patients are treated over there.

I hope this very facility will go out of business because, I'm sure, there are people like me with similar experience.

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10:37 am EDT

LabCorp getting physical tests

I waited for an hour before being taken in when I went up to the window to tell them that I had been there an hour, I was asked if I had signed in, I said yes an hour ago, Then I was asked how the doctor had sent in the test . Said I did not know. The Nurse then went ballistic on me yelled I should know better that I needed to know, Never had that happen before . I was furious so I left without the test and will never return to that Lab Corp again,

Desired outcome: Do not want other people to go through what I went through with a nurse

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11:03 am EDT
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LabCorp Front Desk Staff

Went to Labcorp in Redlands Ca located on Terracina Blvd with an online appointment that had been made. I am also Certified deaf ( this will make sense later) Upon arrival I went to kiosk, signed in and then approached desk area with paperwork orders. The AA female that was at the desk was rude, loud and appeared to be very angry.? I was asked if I had signed in and I said yes, I started to give her paperwork and she stated rudely something like hold on with an attitude, I couldnt hear her well, as my hearing aide is in repair and I am deaf in other ear, so I went and sat down. Apparently when I went to sit down, this indivual made a nasty comment behind my back as another client told me she HEARD her give attitude towards ME. She (staff) then called my name out, not by first name but hasssed up my last name, intentionaly I believe, as she needed a verbal punching bag appearingly. At any rate I walked up to window where I told her the correct way to pronounce my last name, at that point she loudly made this comment in front of everyone behind and in the waiting area heard this I dont why you are so rude, I told her nobody is being rude and went and sat down, I noticed a lot of eye rolling from others behind the desk area. Nice addition.
Finally I was told to go to room #2 I did and sat down, humilated and angry. I was then approached by Sonia who stated she was the site supervisor after I asked to speak to one, I told her what a rude front deskstaff she had and they lacked interfacing skill sets. I told her I was calling corporate AND filing complaint regardless, as this has been an ongoing issue at this site location for YEARS! I just never filed a complaint before. Now I am. Sonia tried to clean up her inept staff members action but that is not going to happen today, I had my labs done and told Sonia I would not be coming back to Labcorp and plan on telling my primary why and requesting Quest instead also calling insurance company to tell them I need to go to Quest NOT Labcorp. Looked up reviews and appears this is an ongoing issues that never gets addressed apparently, as it appears to continue. I do not expect a resolution, as I can see from this site that they do not resolve anything, it is over as I will not be going back, but a non bias supervisor needs to do a real quality control check at this location. I did not call their corporate office as I feel that they will be dismissive. Thank you. That is all.

Desired outcome: Nothing, not expecting one from Labcorp, nor any actions taken

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Connie Ferguson
, US
Sep 17, 2021 10:41 am EDT

Same thing happened here,

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12:45 pm EDT

LabCorp Driver

I have a complaint for a driver that lab Corp has
Working for them, they were driving a silver Chevy equinox with license plates of IL BL82715 the person was driving reckless to the point the person could of caused a accident just because they were being so inpatient because of a Semi driver was slowing traffic down they should have not Speeded pass me or others just to pass I could have crashed into that person I'm upset that a person would have done that especially since the semi was turning and I was driving so the driver thought it was ok to pass me and 2 others but when they notice cars coming from the opposite side they rushed in front of me. That would of been a horrible accident please talk to your drivers and please do something to this driver for doing reckless driving.They shouldn't be driving for labCorp

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9:37 am EDT

LabCorp Billing incorrect

My blood was drawn in my doctors office. The lady asked for a credit card to charge me what they thought insurance wouldn't cover before drawing blood. I agreed to the upfront charges. I paid 88.44 and later recieved an invoice for another 143.56 that they said the insurance wouldn't cover. I don't feel like IO should be responsible for this since we had an upfront agreement or I wouldn't have had the blood drawn. Feel like they are not an honest company. I will not be paying this.

Desired outcome: Bill to be written off as it has been previously for charges not covered when I've paid up front.

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5:06 pm EDT
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LabCorp Received bill for the date there is no test performed

Dear Sir,

I am receiving collection notice of $851.36 for the test which did not performed .

Please refer to information below :-
Invoice : [protected]
Due Amount : 851.36
Date of Service: 04/30/2021
Test Requested by : Dr. Jeffery Rosensweig

There were no test performed on Apr 30, 2021 . Not sure why I am receiving a bill for the date when there is no test performed .

Please look into it ASAP

Desired outcome: Bill should be cancelled

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10:33 am EDT
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LabCorp Customer Service

At the Morell Avenue location in Philadelphia. This morning I was at the location for my appointment and one of the girls at the front desk was very rude. She told me did you bring any paperwork and didn't explain to me anything else ". She told me to go somewhere else the computer was down and she could have explained to me in a nice way what else I was supposed to do instead she was confrontational and told me to leave. The other girls tried to rectify the situation but she was very mean and rude to me. That was the worst experience in my life. I wouldn't anyone to have to go through that experience.

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6:12 am EDT

LabCorp Billing

Keep track of your billing and all receipts and paperwork. They will over Bill you, and try to collect through a third party collection. I have to file legal action because I have proof but they denied the payment happened. My FSA, also wants to file fraud charges agents them. Don't go there. It's a scam. I will never go there or any company associated with them.

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1:19 pm EDT
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Hello. I had a scheduled appointment for a quick urinalysis at the Labcore located at: 2183 Galloway Rd, Suite 6, Bensalem, PA [protected] today. Aug. 9, 2021. I didn't have to wait long which was nice; however, the script for a urinalysis was supposed to be in the system or was faxed. The tall man said it wasn't there and proceeded to be very rude and...

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5:07 pm EDT

LabCorp Failure of mro process for pre-employment drug testing

I am an otr cdl-a professional truck driver who has been in dispute with labcorp since february 2021 in regards to a positive drug test in question. There has been more than one attempt by letter of submission on my behalf from my legal office regarding resolution with this matter. I have yet to receive an acknowledgement by labcorp that the matter is being investigated. As previously stated, on february 9, 2021, I took voluntary pre-employment drug screen at labcorp. The test was requested by my then employer, who also requested an alcohol screen as well. While there, I was advised that the
First specimen collected by labcorp apparently could not be accepted and I had to provide a second specimen. I waited at the facility so that I could provide the second specimen. I was not given the alcohol screen, however. In addition, prior to taking the test, I had taken prescribed medication as well as over-the-counter medications; do which I have medical documentation by my physicians. Upon arrival, labcorp failed to even ask me about any prescription or over the counter medications I was taking at that time that could impact the results.

I was shocked to learn that the test results allegedly showed cocaine in my system. I then and currently vehemently deny using cocaine and once I was advised of the results I promptly advised labcorp that I disputed the results and that it could not be
Possible for the drug to be in my system as I do not use illegal substances. Indeed, during all my tenure as a truck driver as well as my entire employment history, I have never failed a drug test — whether it was voluntary or random.

Instead of taking steps to have the specimen retested, labcorp took it upon itself to report the results to one or more federal agencies. Labcorp was aware
That I disputed the test results. Therefore, labcorp had an obligation to offer to have the specimen sent to another laboratory for retesting. That option was not provided to me at that time and now it is not an option at all.

Importantly, I offered to retake the test on the same date that I was notified of the results. I was denied that request and was told to contact my then employer. I did as instructed, but was informed that the company could not assist as they
Had not even been notified of the results at that point. I then followed up with lab corp on february 22, 2021. At that time he again requested to retake the test but was denied that chance.

Labcorp failed to even abide by the order for the testing by failing to provide a complete
Screen. The results are suspect given labcorp's lack of procedure and apparently
Inability to test the first specimen provided. In addition, labcorp falsely stated & advised my then employer that they had prematurely reported what appears to be a false positive read to the federal agency on february 17, 2021, when in fact was not reported the drug & alcohol clearinghouse until july 29, 2021 over six months later of which I have documented proof. According to the drug & alcohol clearinghouse; clearly states -§ 382.705 reporting to the clearinghouse.
(a) mros.
(1) within 2 business days of making a determination or verification, mros must report the following information about a driver to the clearinghouse:

I am requesting a fair investigation & evaluation in regards to removal of this positive drug screening from my record. I am not perfect however, I can truthfully & honestly say that in all my tenure working in the logistics/transportation industry, I have always valued myself & my profession, I pride myself for always maintaining within full compliance & abiding by the rules & regulations of law stated with fmcsa & mdot.

This whole ordeal has been exasperating which has dramatically impacted my way of life as well my ability to support his family. I have since tested negative for all substances with numerous valid & documented drug test screening facilities within recent weeks. I expect that labcorp will immediately retract the reported results and take whatever steps are necessary to have the results removed from my record to relevant agencies that the information was reported to.

This is yet another attempt to resolve this matter. If I do not hear from labcorp immediately,
I no other choice than will move forward legally. Thank you in advance in review and consideration of my complaint in regards to this highly sensitive matter.

Desired outcome: Resolution of Removal of Violation in Question off my record with The Drug & Alcohol Clearinghouse

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dankler
yorba linda, US
Aug 23, 2023 1:16 pm EDT

THE SAME EXACT THING JUST HAPPENED TO ME. What medication were you taking that made the cocaine come up postive? Please help me!

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7:00 pm EDT
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1. Inspite of having appointment the reception people sent who ever came first I had to wait more than 30 mins in 100 N tustin Labcorp location CA 92780 2. After I mentioned the nurse to be gentle she inserted the whole needle which hurted me whole day i couldnt function that day 3. After all these incidences I complained and I havent got my result its been 6 days after I called my doctor my doctor said they did wrong results

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1:04 pm EDT
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I have been using legal cbd and Delta 8 for some time now as it is legal in this state without medical card! I know there are tests to differentiate between legal Delta 8 products and illegal Delta 9. I do not have Delta 9 in my system! So I have contacted the attorney's who handled some previous lawsuits against LabCorp and quest. They are currently...

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2:44 pm EDT

LabCorp LabCorp lab results

Blood drawn on july 26. They told me they have a hold on my results. I asked why they would not say. I asked when are they going to be released they told me the 4th. I'm very upset as it has been the SEVEN DAYS and your site says 4 days for pathology. This was a simple CA 19-9 marker test that means nothing by itself even. What is the problem and why am I unable to get my property?
Back in June 21 the results were online in 2 days!

Desired outcome: Test results ASAP

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12:13 pm EDT
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LabCorp Late opening lab on Saturday

The lab next to Paoli Hospital, Pa. opens 7am-11am on Saturday. I waited from 6:55 to 7:20. The Tech that works at the The Berwyn, Pa lab Tech was late opening the Paoli office. There were 2 Techs also had to wait for the Paoli lab to open. I left the Paoli office to find another place, which was also closed! I returned to the Paoli lab and NOW! it's open! I asked the tall black female Tech why the office was late opening at 7am? The lab sign says open7am, my time starts at 7:30.

Desired outcome: Need responsible people as leader, communicate

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6:15 pm EDT

LabCorp Labcorp routine labcorp

Labcorp cannot find lab order. This occurred three time in past 12, months. Scheduling an appointment is unacceptable secondly after arriving for scheduled visit for routine lab work the Labcorp assistant say they cannot find lab order. I call my doctors office ( John Muir Medical )and was told the order is in the system but Labcorp states they cannot find it. This has occurred three times to me in the past 12 months. I am also com[plaing about their scheduling process. Very cumbersome to schedule an appointment. Locations randomly closed.

Desired outcome: Change provider

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10:14 am EDT
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LabCorp Blood work

On June 8th, 2021 I visited the Labcorp office on Enterprise Road in Orange City, Florida. My appointment was for 9am. I texted to let them know I was there. According to their instructions, I would be texted when the Tech was ready. When I received the text, I reported to the front desk where I was told to have a seat. It was 15 minutes before I was summoned and then another 5 minutes in the room where the draw was to take place. The facility was very cold which caused my veins to constrict. The blood draw was painful and as I found out later, the sample was hemolyzed. In other words the results were rendered invalid. Instead of clearly informing me of the problem, they just sent the flawed results with only cryptic explanations next to selected values. I have been trying for 2 months to speak with someone at Labcorp about what happened. Their switchboard operator and customer service reps were either rude, unfriendly, or unhelpful. All I asked for was a call from someone in authority at labcorp to share this story. Originally, I was told I would receive a call within 24-48 hours. It never happened. What do I have to do to get a phonecall? This will be my last attempt at being nice about this. Thank You.

Desired outcome: Phone call from Labcorp executive

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About LabCorp

Screenshot LabCorp
LabCorp is a leading global life sciences company that offers a wide range of diagnostic testing services to patients, healthcare providers, and pharmaceutical companies. With over 60,000 employees worldwide, LabCorp is committed to providing accurate and timely results to help improve patient outcomes.

The company's comprehensive range of diagnostic testing services includes blood tests, genetic testing, drug testing, and infectious disease testing, among others. LabCorp's state-of-the-art laboratories are equipped with the latest technology and staffed by highly trained professionals who are dedicated to providing the highest quality testing services.

In addition to its diagnostic testing services, LabCorp also offers a range of clinical trial services to pharmaceutical companies, including central laboratory services, biomarker testing, and companion diagnostics. These services help pharmaceutical companies to develop new drugs and therapies more efficiently and effectively.

LabCorp is committed to innovation and is constantly investing in new technologies and services to improve patient care. The company has a strong track record of developing and commercializing new diagnostic tests, and its research and development efforts are focused on developing new tests for cancer, infectious diseases, and other conditions.

Overall, LabCorp is a trusted and reliable partner for patients, healthcare providers, and pharmaceutical companies alike. With its commitment to quality, accuracy, and innovation, LabCorp is well-positioned to continue to lead the way in the life sciences industry for years to come.
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3. Writing the Title:
- Summarize the main issue you have with LabCorp in the 'Complaint Title' section. Be concise but descriptive.

4. Detailing the Experience:
- Provide detailed information about your experience with LabCorp. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

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Follow these steps to effectively file a complaint against LabCorp on ComplaintsBoard.com.

Overview of LabCorp complaint handling

LabCorp reviews first appeared on Complaints Board on Jul 23, 2008. The latest review Lack of triage protocol at labcorp was posted on May 24, 2024. The latest complaint Customer Service @ LabCorp 534 2nd Ave, Ste 104, Collegeville, PA 19426 was resolved on Jul 22, 2021. LabCorp has an average consumer rating of 1 stars from 443 reviews. LabCorp has resolved 23 complaints.
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  1. LabCorp Contacts

  2. LabCorp phone numbers
    +1 (800) 845-6167
    +1 (800) 845-6167
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    +1 (336) 436-7104
    +1 (336) 436-7104
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    Sales Representative
    +1 (630) 390-9399
    +1 (630) 390-9399
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    Regional Manager
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  3. LabCorp emails
  4. LabCorp address
    1250 Chapel Hill Rd., Burlington, South Carolina, 27215, United States
  5. LabCorp social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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