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LabCorp Complaints 423

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2:53 pm EST
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Went to Labcorp on Sunrise way in Palm Springs, California. I fasted for 12 hours and they took about 10 vials of blood as my doctor required many tests. After 2 weeks of no results, I went back to the lab to inquire about my results... They have lost the blood and I'm not even in the system as having been there. No apologies, no nothing. How can they lose...

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1:01 pm EST

LabCorp Rude Phone service

Was calling to ask about my bill payment and told the operator that my insurance company didn't take the claim. The lady served me was extremely rude and yelled at me when I couldn't find the information she asked and when I asked her to repeat.

The most terrible experience ever had. Well I guess they don't even care since it is not easy to find people willing to work as operators now.

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6:19 pm EST
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LabCorp Horrible service, did blood draw incorrectly, incompetent & rude staff

Utterly ridiculous.

My girlfriend went to Labcorp to get her blood drawn for medical testing. The ended up botching it so badly that she fainted. I am VERY angry.

I don't know what kind of people you're hiring or what training you put them through, but this will not stand. I don't know who to complain to in the company, but there needs to be some accountability here.

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1:50 am EST
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This employee is always the only one at this location. I went on 12/14, also my Son. We had appts. back to back. We both fasted. She called him first and said that our insurance was not in the system. I told her that I had been there before and that there was no issues. She told me to call my insurance. And she proceeded to call other people. I did call my...

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2:27 pm EST
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Message to be sure that yhey got my doc's from my dr. No call back! 2ndly - so this morning, dec 03 I went in a bit after 10am for my fasting bw. I didn't even have a chance to sign in & put my license on the podium & this rude fat spanish/mexican looking 🐷 who was at the computer yells: "do you have an appointment?" and I said, "no, I didn't know I needed...

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12:47 pm EST

LabCorp Bad Service

I go blood work every month before I see my doctor about my chemo-therapy. There is not much to say about this LABCORP except good and fast service but then suddenly in a few months, service was worse. I was told to wait in my car at least 1 1/2 hrs with or without handicap people. The LABCORP is on the second floor of the building while the parking is away from the building.
After a 1 1/2 hrs waiting LABCORP will call you up. You will come to an empty waiting room and wait again for a few minutes. You will come to a cubicle and wait again for the procedure.
Again you have to wait at least 20 minutes longer than the procedure itself. While waiting, a lot of LABCORP technicians pass your cubicles as if they are busy of something.

Desired outcome: Back to normal and fast service.

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Update by Roman Rivera
Dec 03, 2021 12:49 pm EST

This will be for all LABCORP that do bad services.

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4:24 pm EST

LabCorp Customer service

https://www.corporateofficeheadquarters.com/2012/02/labcorp-corporate-office-headquarters.html?m=1

THIS COMPANY IS THE WORST!
I had a refrigerated specimen to drop off the day after Thanksgiving, so I called first to make sure they would be open. No answer, as usual, because they don't answer their phones.
Went online and website said they would be open until 4:30. Went way out of my way to get there, only to find they were closed that day.
Took specimen back home to refrigerator and drove to a different Labcorp on Monday, only to find THEY WERE CLOSED! I was on my way out of town so had to stop at a gas station to get ice to refrigerate the specimen. At this point, I don't even know if the specimen is still good!
Called Labcorp customer service today and spoke with Deja who had a horrible attitude couldn't care less about customers!
When I mentioned that they should at least say on their website that they will be closed, she said, THERE IS NO WAY FOR THEM TO DO THAT!

Desired outcome: Answer your phones. Update your website. Get more help. Train your customer service employees to be helpful and listen instead of being apathetic!

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1:09 pm EST
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LabCorp Blood work cumulative report

My 14-1/2 years daughter's bloodwork was done on Oct 30, 2021 with overnight fasting (Blood work done in the morning of Oct 30 ~9:00 AM) and her cumulative rest results from LabCorp (Reviewed with PCP on Nov 05, 2021) indicated elevated results as below (She is not on any medication or has known allergies, or any previous medical conditions. Perfectly healthy Teenage with lots of physical actives and active lifestyle). She had no symptoms of Diabetics at all before this test.

LabCorp Blood Work Results:

1. Hemoglobin A1C - 8.6 (Normal Range 4.8 - 5.6%)
2. Ketones - Trace A (Normal - Negative)
3. Triglycerides - 113 (Normal 0-89mg/dL)
4. Glucose, Serum - 179 (Normal 65-99mg/dL)

This elevated results indicated that she (14-1/2 years old) has Juvenile Diabetes (Type 1 Diabetes) or Type 2 Diabetes. We rush through to get Urgent Pediatrician appointment (Nov 10, 2021 Evening). On Nov 11, 2021 she was referred by her Pediatrician to ER of Children Hospital for Endocrinology specialist review. We picked our daughter from her Middle School and drive to 1-1/2 hours to Children Hospital Emergency Room (Nov 11, 2021 ~ Afternoon).

In the ER her initial Vitals were checked around 12:30PM (Nov 11, 2021) came absolutely normal.

Children Hospital Results Nov 11, 2021 Through Nov 12, 2021

1. Glucose, Whole Blood (POC) - 95 (Normal Range 70 -110mg/dL)
2. MAGNESIUM, PLASMA OR SERUM - 1.8 (Normal Range 1.8 - 2.4mg/dL)
3. PHOSPHORUS (INORGANIC), PLASMA OR SERUM - 4.7 (Normal Range 3.0 -4.8mg/dL)
4. Basic Metabolic Profile (BASIC METABOLIC PANEL) - ALL Results Normal and in Range
5. HEMOGLOBIN A1C, BLOOD (LAB) (HEMOGLOBIN A1C LAB) - 5.1 (Normal Range 4.0 - 5.6%)
6. BETA‐HYDROXYBUTYRATE, PLASMA OR SERUM - Normal in Range
7. STAT, VENOUS BLOOD GAS WITH IONIZED CA, ELECTROLYTES, GLUCOSE, H&H, POC - (Few parameters were bit high but nothing RED Flag of Diabetes)
8. URINALYSIS, POC - All Results Normal and In Range
9. GLUCOSE, WHOLE BLOOD, (POC) - 113 (Normal Range 70-110mg/dL) THIS WAS 2 HOURS AFTER DINNER BEDSIDE CLUCOSE TEST
10. HEPATIC FUNCTION PANEL - All Results Normal and In Range
11. PARIETAL CELL ANTIBODIES, SERUM - NEGATIVE
12. Immunoglobulin A (IgA), Serum ﴾IMMUNOGLOBULIN A (IGA) - Normal and In Range
13. CELIAC DISEASE ANTIBODY PANE - Normal and In Range
14. GLUCOSE, WHOLE BLOOD, (POC) - 85 (Normal Range 70 -110mg/dL)
15. LIPID PANEL (LIPID SCREEN, FASTING, PLASMA OR SERUM) - All Results Normal and In Range
15. GLUCOSE, WHOLE BLOOD, (POC) - 86 (Normal Range 70 -110mg/dL)
16. Microalbuminuria, Urine, Random Collection - All Results Normal and In Range
17. Blood Pressure, Pulse, Temperature, Respiratory Rate, Oxygen Saturation, COVID PCR Test - All Results Normal and In Range.

Based on this test results Endocrinology Specialist of Children Hospital Emergency Team concluded that her ALL test results are normal and has no sugar, insulin, Ketones, Triglycerides or "NO DIABITICS" either Type 1 or Type 2 and she was discharged from ER on Nov 12, 2021. I have all objective evidence of test results in electronic format.

Test results from Lap Corp were indication of chronical illness and after pain, mental, physical suffering Children Hospital Endocrinology Specialist team concluded "No Diabetic, no Medication, No Insulin Need". She end up missing few days of high school, and as a parents we end up rack of ER and and specialists Bills to pay.

Do yourself a favor and learn from others experience.

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2:22 pm EST
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LabCorp Lab Work

I was charged $750 for basic pap lab work. This have never costed more than $150 before anywhere. This company is a complete scam and uses pricing that should be illegal. This company is a great example of everything wrong with the US healthcare system. The price gouging is insane and I would not recommend that anyone uses labcorp for any lab work that they need completed.

Desired outcome: Billing Adj

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5:45 pm EST
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I am a nurse and take random drugs screens periodically. The last 2 done at Labcorp were very unprofessionally handled. The person taking the test both times took my urine and sent me around the corner with a key to collect my belongings that made me nervous leaving my urine out of my sight. One of them I was never given a chain of custody form and the...

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3:48 pm EST
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I signed in at the Lab Corp in Bellevue via self service screen inside, it said to wait in car, aprox 35 min later I got a text lab tech ready at 8:45, I enter and am abruptly told by rude Nikki that I will have to wait in line again, being last since she just got my lab sheet. I tried to request she also submit results to my primary care dr, she said no...

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9:49 am EST

LabCorp Terrible customer service

Dear Shawnta Belton,
As Tamara Smith supervisor, I would like for you to be aware of my customer experience at your LabCorp 1160 Varnum St NE STE 306 location today. I had an appointment for 7:30am Nov 8th 20121. I arrived on time and checked in on automated system. I was call to the desk by Tamara Smith and the conversation as I recall went like this:

Tamara: "Patillo"

Derrek: Handed the Labcorp form I received from my Dr Monika Mannan.

Tamara: "What is the Doctors Name"

Derrek: "It is on the form in the corner of the form"

Tamara: "I just ask you for the doctor name"

Derrek: "OK…..Dr Mannan and by the way I have three doctors that need the results"

Tamara: "We don't do that. We can only send to the doctor on the form"

Derrek: "That was not what I was told"

Tamara: "So do you want to talk to somebody else"

Derrek: "No….it was just what I was told….look I am not looking for any problems or drama here"

Tamara: "See that is what I am talking about" - referring to my preserved attitude"

Derrek: "Look I don't know what side of the bed you got up on but it is no reason for you to come off on me that that…this is poor customer service"

Tamara: "You have an estimated balance of $39.25 do you want to pay it now or have it bill to you"

Derrek: "You said estimated so if I pay now and they determine more fees…will they send me a second bill?

Tamara: "No is it just $39 dollars…..sign the bottom of the form"

Derrek: Since it was two places to that required a signature, I asked for clarification, "Do I sign in both places"

Tamara: "Did you not hear me…I ask at the bottom"

Derrek: "Look lady I just asked for clarification…I don't believe how I am being treated here"

Tamara: "You have do a urine test…take this cup to the back when you are done and set it on the counter"

Derrek: I thought she was going to hand it to me once I entered the office area behind the door for the opening in the lobby was too small to place a cup through so I entered the lab areas and walked to the lab #2 I believe where I ask the lab technician I need a cup.

Lab Technician #1: "Do you need help"

Derrek: "Yes, I lost and need a cup"

Tamara: Yelled from around the corner "I told you to take this cup that I left on the counter...and you just left it"

Derrek: Speaking to Lab Technician #1: " Sorry but I don't know what her problem is but can you tell her to stop talking to me…she is disrespectful and I have checked out of the conversation with her, and I did not see a cup she is talking about…by the way what is here name"

Tamara: After hearing me asked what her name was…she came around the corner and got in my face " I will tell you my name it is Tamara Smith and you the one being disrespectful…"

Derrek: Speaking to Lab Technician #1 " Please tell her to stop talking to me and cannot believe the lack of customer service here." I proceeded to the bathroom to give the urine sample the back and further between Tamara and I continued. Very inappropriate words were exchanged by both her and me during this time period. The conversation ended once I came out of the bathroom with the sample that I placed on the counter.

Lab Technician #2 Took my blood and apologized for the incident.

Derrek: I asked for the corporate office information and Lab Technician #2 provided me with requested information:

Overall, I could not believe the terrible service I received and was traumatized with her confronting me and approaching me from around the counter in an aggressive manner. She also continued to goat me as into a physical confrontation. I am writing to you regarding this incident for a was upset and do not plan to come back to this location if this I the type of people you hire to great and assist customers. I received attitude and toxic behavior from a first encounter that is location.

Regards,

DERREK PATILLO
[protected]
[protected]@yahoo.com

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8:53 pm EDT
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LabCorp Female driver that picks up tests

On Monday evening, November 1st at 7:00 pm, I was at the CVS drive thru located at 720 Round Hill Drive, Orange, Va. I was in the process of speaking with the attendant to purchase my prescription, when another person pulled up to the drop off window. The driver got out of the vehicle, walked over to my vehicle & began to fuss at me because I was parked too close to the Labcorp Box.

I continued my conversation with the store attendant, & this white female between the age of 55-60, then walked over to my driver's side window & started cussing me to hurry up.

The woman was driving a White Honda van with Va tag UPB - 5816. To be perfectly honest, I was startled by her behavior & concerned she may become violent.

I finished my transaction & the woman followed me thru the parking lot blowing her horn & later passed me on a solid line on Rt 15 South I'm town limits.

This is VERY unprofessional & dangerous. I hope with the information/description this woman will be recognized by Labcorp & spoken to by her immediate supervisor. I completely understand we all are short on time, but her behavior was not only rude but dangerous. I should have called 911 or better yet, got out of my car & whipped her [censored]!

Desired outcome: Reprimand

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CowboiBob
Charlotte, US
May 07, 2022 12:36 pm EDT
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This is a late reply, but the company doesn't use Hondas. Mostly Chevy Equinox. That was likely a contractor - though still No Excuse.

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2:55 pm EDT
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LabCorp vitamin blood test

july 6 2021 pamela leibl went to labcorp for series of tests as so directed by her dr. refer to invoice [protected] of whichcomp metabolic panel, lipid panel, ldl, hemoglobin, tsh, uric acidvenipuncture all tests were obviously coded correctly from dr office or they would not have been paid. all tests were less money than vitamin test b12.
i called dr billing office at cny family practice and they told me it should of been covered as it has been in past, nothing new.they also informed me that the $106 for vit b12 test is absolutely outrageous price. hence illegal to bill diff price to me than medicare, so we have coorsion of signing form or no service to outrageous charge for simple b12 test to phone calls from cny family practice that this company is noted for frauding us consumers . i think full investigation, heavy fine, and $5000 fine proceeds to me is in order/.if they dont get enough money they just bill consumer xtra. this muist be stopped . medicare fraud they need put class action suit against this company and officers put in jail. this fraud on american consumers and insurance agencies must be stopped. so now im being threatened for collection asgency. . new management must be in order, old management must be fined and jailed. where do we go from here?

Desired outcome: fine, total investigation, management arrested fraud

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6:24 pm EDT
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I drove over 30 minutes to the closest LabCorp location to get drug test performed by a potential employer. I went in at 3:20 pm and was immediately asked what I needed and I said urine test. I was then told we stop doing those at 3:15 and this was my only time and day to get test done but was refused any assistance. My training was suppose to start next...

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2:06 pm EDT
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LabCorp Not having or finding my standing order for pt/inr

10/23/21 — traveled about 20 miles to get a standing order for pt/inr. This is the same type of order I have used for at least 4 years. Went to register for the test and was informed my standing ordered had expired june of this year. I told them I had given them a new order, which they didn't have orb missed placed. Told them I had a copy and they remarked I should carry it with me (only had a copy to remind me when I needed a new request) then tey suggested I go home and get the order, I am 83 years and would have to travel 20 miles home and 20 miles back) not very happy with the service. And have reported it to medicare fraud unit, bc/bs. And state and federal license certifications. As I stated I have used this site for about 4 years. And have not seen as much turn over in staff as seen in pass 6 months, why? Don't know. And not mine. I do have my copy of the order which I have written in red my reminder. It better be accepted! By the way I have had pt/inr done july august and sept. How did I have it done without current order? Barbara a faillace, 9 chesapeake circle, earleville, md, 21919 — [protected]

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3:12 pm EDT
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I recently visited your office on bustleton and county line road phila. I informed the tech I had one physical prescription and one standing order. She told me she had no record of that order. I informed her I had already had these same labs done once but had called my doctor the day before to make sure they were sent. They told me if labcore didn't have it...

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1:42 pm EDT
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LabCorp Lab Work 10/14/21

Truly a horrible organization. I had an appointment scheduled for blood work, and the night before I'm scheduled to go in, I receive a call saying my lab location was closed due to an emergency. Ok, I understand. These things happen, but they said my appointment time would be transferred to another site. I tried to confirm this by phone, but no one ever picked up or returned my message. I went to the new site, which was considerably farther away, and it was closed. I then went to a different site, and they were supposedly out to lunch, but would return by 12:30. The time was 1PM. I waited like an idiot for another half hour and left.

Desired outcome: Get your s**t together

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2:46 pm EDT

LabCorp Labcorp at king Of Prussia Pennsylvania

My wife was at the facility today at Monday 10/11/2021 at 10 am for drug test
Beverly the employee there was very unprofessional and rude, she asked my wife to take of here sweetshirt she is wearing and my wife explained that she can't for religious reasons, she insisted in making her take her shirt off and made her walk outside the room to sign papers, that was very humiliating
I tried to reach Becky the supervisor for the lab many times but got no response

Desired outcome: Apologize

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1:40 pm EDT

LabCorp Customer service

1. Check in is disorganized
2. Check in lady is rude
3. People are all over In the outside of the office. When they call your name Un able to hear.
4. You give you cell number upon check in and they don't text you.
5. This has happened in previous visit.
6. Check in machines not work, when advising receptionist she didn't seem to care weather they did or not. It took several of us patients to complain before she got up to check it out.

Desired outcome: Yes

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About LabCorp

Screenshot LabCorp
LabCorp is a leading global life sciences company that offers a wide range of diagnostic testing services to patients, healthcare providers, and pharmaceutical companies. With over 60,000 employees worldwide, LabCorp is committed to providing accurate and timely results to help improve patient outcomes.

The company's comprehensive range of diagnostic testing services includes blood tests, genetic testing, drug testing, and infectious disease testing, among others. LabCorp's state-of-the-art laboratories are equipped with the latest technology and staffed by highly trained professionals who are dedicated to providing the highest quality testing services.

In addition to its diagnostic testing services, LabCorp also offers a range of clinical trial services to pharmaceutical companies, including central laboratory services, biomarker testing, and companion diagnostics. These services help pharmaceutical companies to develop new drugs and therapies more efficiently and effectively.

LabCorp is committed to innovation and is constantly investing in new technologies and services to improve patient care. The company has a strong track record of developing and commercializing new diagnostic tests, and its research and development efforts are focused on developing new tests for cancer, infectious diseases, and other conditions.

Overall, LabCorp is a trusted and reliable partner for patients, healthcare providers, and pharmaceutical companies alike. With its commitment to quality, accuracy, and innovation, LabCorp is well-positioned to continue to lead the way in the life sciences industry for years to come.
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- Summarize the main issue you have with LabCorp in the 'Complaint Title' section. Be concise but descriptive.

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- Provide detailed information about your experience with LabCorp. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

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Overview of LabCorp complaint handling

LabCorp reviews first appeared on Complaints Board on Jul 23, 2008. The latest review Lack of triage protocol at labcorp was posted on May 24, 2024. The latest complaint Customer Service @ LabCorp 534 2nd Ave, Ste 104, Collegeville, PA 19426 was resolved on Jul 22, 2021. LabCorp has an average consumer rating of 1 stars from 443 reviews. LabCorp has resolved 23 complaints.
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  1. LabCorp Contacts

  2. LabCorp phone numbers
    +1 (800) 845-6167
    +1 (800) 845-6167
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    +1 (336) 436-7104
    +1 (336) 436-7104
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    Sales Representative
    +1 (630) 390-9399
    +1 (630) 390-9399
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    Regional Manager
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  3. LabCorp emails
  4. LabCorp address
    1250 Chapel Hill Rd., Burlington, South Carolina, 27215, United States
  5. LabCorp social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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