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1.3 396 Reviews

SCS Complaints Summary

26 Resolved
370 Unresolved
Our verdict: If considering services from SCS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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SCS reviews & complaints 396

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5:48 pm EST
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SCS Milano dining table & 4 chairs

Sales Order No. : S0086-5528051

I purchased these Table and chairs, they were delivered during November 2021.

At the end of last year one of the legs collapsed and broke off. I have photographs of the damage if you want me to send to you. When I look at the chairs I see an inherent fault. The legs are made of aluminium and are at an angle. Over time these legs will collapse. I would like my money back or the fitment that the legs are attached too. When you respond I wish you to discuss the matter with my Father as I am so angry and emotional to deal with this issue. My Fathers mobile is [protected]. His email address is ronald. [protected]@btinternet.com

A Share & Sons Ltd T/A ScS

45-49 Villiers Street

Sunderland

Tyne and Wear SR1 1HA

Question

I can confirm a person over the age of 18 will be present to sign for delivery.

Can a vehicle the size of a Refuse Collection Vehicle park within ten metres of your property? (If

no, detail below)

Delivery Note Comments - Please advise of any Special Delivery Instructions (i.e. Stairs/Parking

Restrictions)?

Are you able to accept your order any sooner than the estimated delivery lead time?

I understand the Estimated Take/Delivery Date is not a confirmed delivery date.

As ScS is unable to store my product, I confirm that I can take immediate delivery once my order

has arrived with ScS.

I understand that as soon my order arrives with ScS we will contact you directly to arrange a

delivery date as soon as possible.

I confirm I have read and understood the points outlined within Delivery Terms/Details.

I am aware I can amend my order up to 7 Days after placing it and understand you do not accept

cancellations as per your Terms and Conditions.

I am happy for you discuss my account with a Friend or Family Member (Please Provide Details

Below)

I agree to the Terms and Conditions set out below and understand a copy will be emailed to me. Agree

Would you like to be contacted by Email?

Would you like to be contacted by Text Messaging SMS?

Would you like to be contacted by Independent Review Sites?

Signature:

Salesperson:

Azeem Tariq

Sell To Address:

Mrs Joanne Dickens

3 Saffron Gardens

Wolverhampton

WV4 5SJ

Tel: [protected] / [protected]

Email: [protected]@hotmail.com

Amount Excl. VAT

59.90

506.67

VAT Identifier

EXEMPT

VAT20

Answer

Yes

Yes

VAT Amount

Access discussed

Yes

Yes

Yes

Yes

Yes

Yes

No

No

No

Delivery Address:

Mrs Joanne Dickens

3 Saffron Gardens

Wolverhampton

WV4 5SJ

Amount Incl. VAT

0.00

20.00

59.90

608.00

667.9 Payment - Thank You

Claimed loss: The cost of the chairs. or replacement of the whole four chairs or the replacement of the leg mechanism that goes under the chai. My Father can fix this to the underside of the chair.

Desired outcome: My desired outcome would be to have the attachment that holds the legs, which my Father could fit to the chair or a full refund or replacement chairs. . Please contact my Father as soon as you can.

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8:13 am EST
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SCS - Endurance cassia 2 seater sofa x 2

After visiting a SCS store and trying out the Endurance Cassia Sofa's I ordered 2 on-line so that I could get the Colour I wanted: Verona Sky. I ordered on 27th July 2023. I paid £1,666.98 this included £99 delivery + £236 insirance. I paid with Visa via Paypal. (Paypal are not being helpful). The 2 sofas were delivered on 6th October 2023. On the 27th...

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9:37 am EST
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SCS New furniture delivery dates

We ordered furniture on the 5th of October 2023, to which the follow up call confirmed a 5 week delivery time. Since then we have received two separate delay emails. I have now received a delivery date and it happens to be the only two days we are not in. We were asked if a neighbour can accept delivery but that's not a viable solution.

I called the booking number provided and was given a blunt answer of "no" to rearranging, and that it would be the first week of January at the earliest, but it may be later.

We were promised a christmas delivery date, but they will not work with you if you are not in on the single day provided.

I called the main customer services to ask for assistance, and they were provided with the same blunt no internally. The lady on the phone on the main customer services number was very apologetic and did her best to resolve.

Claimed loss: Delivery costs compensation, no decent furniture for christmas.

Desired outcome: I would like Scs to honor the christmas delivery and make efforts to deliver in the timeframe, especially how it's been delayed 6 weeks on top of the normal 5 week delivery window.

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Is SCS legit?

Our verdict: Complaints Board's thorough examination reveals SCS as a legitimate entity with notable strengths. Despite a 6% resolution rate on customer complaints, which invites a closer look, SCS stands out for its commitment to quality and security. Clients considering SCS should delve into its customer service record to gauge compatibility with their expectations.

SCS earns 91% level of Trustworthiness

Perfect Trust Endorsement: SCS achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for SCS. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Scs.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows SCS website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Scs.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

SCS as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for SCS have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Scs.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While SCS has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 396 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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12:24 pm EST
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SCS Sofa

My sofa was ordered back in June and delivered in July 2023.

It had the incorrect switch on one of the three seaters and after MUCH complaining, it was decided in September (three months after initial delivery and complaint!) that a full replacement suite would have to be ordered and sent.

I received the replacement suite in October and a week after it was delivered the switch on the other side of the three seater sofa stopped working, leaving the sofa outstretched in recline. I was told this was classed as a priority and that someone would be in contact to send engineer out.

The switch was finally replaced on Thursday last week (23/11!) and it is not wired correcting and is opposite to how it should work!

I have to say I am now very angry and I am strongly wanting to return my whole order for a full refund!

I need this issue sorting asap which means ANOTHER wait on the phone to customer services!

Desired outcome: Sofa that I paid for to work as it should!

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5:38 pm EDT
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SCS Chair

The seat cushion is not of satisfactory quality. Had an upholsterer to have a look, he said that the seat foam was of poor quality, and should be replaced with a foam with a 30.35 ILD. They replaced the foam with the same poor quality. I complained again this time the technician said, they won't replace the foam with a better ILD as this is what I payed for. I Disagreed with the decision, he then said that he will put in his report that the chair had no faults. I would like to point out that the chair in the showroom was of far better quality. I cannot believe that an experienced upholsterer would sign off a job, claiming that no faults exist, when they had replaced a like for like foam, which they said needed to be replaced.

Desired outcome: I would like a foam that is suitable for this application. IE, a foam with a rating of 30.35 this is an indication of firmness and density.

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3:31 pm EDT
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SCS - Carpet fitting / visible marks

Dear SCS I’m sending you this original email that I sent the after care team back on the 2/8/23 which has never been acknowledged or answered. After twenty odd weeks my faulty carpet has finally been fitted on the 16/9/23 by an awesome fitting team led by Manj who is a credit to your fitting team, as are your call centre team, they must encounter so much...

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9:27 am EDT

SCS Sofa

Dear sir ,I have just had a second visit from home serve repairs,to replace left hand arm and seat cushion ,on further inspection the repair technician agreed that the left side of said sofa is equally of poor quality and needed replacing .The quality and condition of the sofa and chair are sub standard and need replacing for new ,the situation has been on going for six month with no satisfactory out come ,I have only had the furniture for nine months ,the whole situation is unsatisfactory.I look forward to you response on this matter at your earliest convenience.Mr richard gregg.

Desired outcome: Sofa and chair replaced for new or a full refund

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Update by Rich9000
Oct 06, 2023 9:29 am EDT

Poor quality

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11:21 am EDT
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SCS - Recliner sofas/delivered broken/failure to repair/ failure to replace/ failure to refund

Dear Sir/Madam Order number S0085-6117981. We purchased 2 new lazy boy sofas from you totalling £5,060.96 When delivered in November 2022, one of the sofas was damaged the reclining controls and one of the drinks holders was damaged, the delivery men took photos with the little arrows and said we had to report it to get a repair man out. The earliest...

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10:00 am EDT
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SCS - Furniture falling apart and not had it a year!

Delivered in November 2022. One side had dropped and I notified the help centre . An agent came out and did a repair. He showed me where the wood had broken . This did not last long and I have had them out on a further two occasions. The last time I asked for the sofa to be fixed (same problem) and the wings on the chairs were loose and squeaking when you...

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6:18 am EDT
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SCS - Sofa delivery

Bought a sofa from SCS. The service in the showroom was great. Salesman was polite and very helpful. Delivery was organised for 21st September 2023. I receive an email, and SMS, telling me that it would be delivered as scheduled. Morning of the 21st I receive a message saying it will be delivered between 10:15 and 10:50. Delivery centre calls at 10:34am...

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12:14 pm EDT
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SCS Three piece settee, chair and pouffe

We bought this suite from SCS approx 6/8 weeks ago and when they delivered it

they made a hole in the back of the settee.

We have been in constant contact with SCS about this and they asked for various photos that we sent them straight away but they are just stalling in either getting the settee completely recovered or what should really happen is they should supply a brand new settee or even a complete suite as this is what it was bought as.

Unfortunately after sending them loads of messages and phone calls that they have not even had the good manners to at least reply to we are now left in no mans land as the local SCS in Chester has closed for a refurb there is no other way we can contact them

Desired outcome: NEW SETTEE OR AT LEAST FULLY RECOVER THE ONE THEY SUPPLIED AS THE HOLE WILL ONLY GET BIGGER AND BIGGER WITH USE

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11:19 am EDT

SCS Horrible smell on sofa

Our sofa arrived with us in October 2022. The sofa arrived with a horrible smell on it and we’ve done everything since then to be rid of it. We ordered the sofa cleaning kit when we purchased the sofa and that has done nothing. So I washed each detachable pillowcase in the washing machine but the smell still lingers. We do not eat or drink on the sofa so there isn’t any possibility it’s food/fluids. We do not smoke either. It has reached a point where we do not have people over and do not want to sit in the living room as the smell is similar to a rotting/sick smell.

Desired outcome: A refund or new sofa (same style) to be sent out. We’d even appreciate someone coming and cleaning it to see if that helps!

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5:15 am EDT
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SCS Suite / S0106-6578811

Our furniture was delivered 5 weeks ago after waiting 9 weeks. Firstly, we immediately disputed the size of the ‘4 seater settee’. We raised a complaint, went to the shop in Giltbrook where we purchased it from, and was told, yes, it’s the wrong size. We were told we needed to arrange for a technician to come and measure. This happened on the 10.5.23. He confirmed the settee was indeed a 3 seater. We were also missing a bolster cushion from the 2 seater as well. He told us he would put his inspection report through and that it would most likely be you uplift the whole suite and replace with new. Yesterday I spoke with a member of your customer services and admittedly I was frustrated and irate at the time of the call, but to my aghast, she put the phone down on me! So…. bearing in mind both my husband and I work full time so are out most of the day, and the fact the furniture is only 5 weeks old…. I attach pictures showing the considerable drop in the seats. In view of the unmet expectations with the defective, highly poor quality product, I am exercising my rights for a full uplift and refund. We where mis-sold the furniture, clearly believing it was bigger than it actually was. I am legally bound to allow you 14 days from the date of this complaint to refund my money and collect the suite. Should this not be honoured, we will personally arrange the suite to be dropped off at the shop where the order was placed.

Desired outcome: Full refund and uplift

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6:08 pm EDT
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SCS Wilton carpet

Bought a Wilton Carpet from SCS Stockton. When it was fitted when we removed all the excess carpet left by tge fitters we could not believe our eyes. New carpet looks like a muddy dog had run all over it. SCS sent Nigel to check it and he took photos. He agreed it was a complete mess. Nigel rang to say he contacted the manufacturer who has not replied. We are stuck with this horrible mess. Thought Wilton was a good Carpet. Very disappointed. Was laid just over 3 weeks ago but not resolved.

Desired outcome: A new carpet in normal condition or a refund.

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Update by Sharyann
May 30, 2023 6:19 pm EDT

This is how it looked in the shop.

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Update by Sharyann
May 30, 2023 6:11 pm EDT

We don't have a dog by the way.

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7:13 am EDT
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SCS Not unpacked on delivery and get not put on

When my sofa was delivered on 13/5/23 the delivery men didn’t even unpack the sofas or put the feet on the sofas I had to unpack and put the feet on myself so i was left with a all packaging which is a lot off and will have to pay to dispose off, with regards to not unpacking and just leaving the sofas was not inspected on delivery as I was told I’m not happy with the delivery company and would appreciate a explanation

Desired outcome: A explanation for this delivery service

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3:02 am EDT
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SCS Everett1 2 corner 1 rhf chaise std bk sofa

Order no: S7777-5985292

This sofa was ordered online on 3/6/22 and delivered and installed in September 2022 at a total cost of £1299.

Since owning the sofa I have experienced a number of issues with it, none of which were the result of regular wear and tear, and some of which were due to the sofa not being assembled correctly when initially received.

These faults include:
- A tear in the seam of a seat cushion (a technician repaired)
- An issue with low quality material on one cushion cover (a replacement cushion was issued)
- A protruding screw in the base of the sofa (a technician repaired unsatisfactorily, and a second technician repaired again thoroughly)
- The two sections of sofa coming apart completely (a technician confirmed that the wrong screws had been used and that it had not been put together properly when first delivered)
- A spring missing causing a sag in the seat (a technician confirmed that the springs in the base had been incorrectly installed on delivery)

The latter three of these issues were only repaired on 12/5/22, and were confirmed by an SCS technician to be the result of poor workmanship during original installation, meaning that despite numerous complaints and contact with SCS customer service, and a number of other technicians coming to "fix" issues, I was effectively sold a faulty sofa, and have had to endure use of it for 8 months, which is not acceptable.

Desired outcome: I would like a partial refund as the goods I ordered and paid for did not meet satisfactory standards.

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3:17 pm EDT

SCS Product and service

Farnborough store scs manager is completely rude! The delivery drivers are cowboys! Havnt got a clue how to put sofas in through a front door! It wouldn’t fit! Then they were spitting on the sofa and wiping it in were the sofas had paint on them they have damaged my walls scrapped them and taken out chunks! all were they was using there body force against them! I am a very unhappy customer I want Somthing for the inconvenience and Somthing done in regards to my sofas having to go back and dents and Chuck of wall taken out. they were very unprofessional as they were spitting on the sofas and rubbing it in. The sofas have gone back to the Distribution center while I get some feed back and Somthing for the inconvenience! Your staff need training in how to talk to there customers especially your so called managers! I have rights to be upset when home and new sofas get damaged

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10:08 am EDT

SCS Sofa set

We ordered our sofa on 17 March. At the time we were staying in sk2 and were moving to sk14. Of course the sofa needed to be delivered to our new address. It was on finance, and the address needed to be verified once we moved in. So when we got our first bill we took a copy to the store, and they confirmed twice it's all sorted and delivery would take place that weekend to the new address. Come Saturday we get a text that its going to be delivered later to sk2 (old address)

Went in store on saturday morning, they said its not updated can take 2 weeks (why not tell us that the first time) and they'll change it monday when the finance company opens. Come Monday, no update. We had to call in to get one. Tuesday, no update, we are on hold. Its been 8 weeks waiting for our couch which was already delayed, and supposed to be delivered 5 weeks after we ordered it. it's coming up to a 3 week delay and we are constantly being told we'll be called back tomorrow and then not. Its completely shocking! Our sofa is sitting at the warehouse, they have our address and proof of it and refuse to deliver

Desired outcome: DELIVER OUR FURNITURE TODAY!

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8:01 am EDT
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SCS Sofa and chair

Went to my local scs store to look for a good quality solid sofa and chair the saleswoman took us over to the griffin range on inspection in shop it looked and felt good quality really high up when sat on it and good solid seating the saleswomanreplied that it would be a good investment and would last many years so we decided to buy the sofa and chair totalling to £2,600. We had it delivered on the 11th April but within 3 days the seating had become soft and my partner felt tough he was sitting on the floor and struggled to get out of the seat.the foam is poor quality not like the product in the shop. I now have a sofa that my partner can't use because of the situation I have a sofa 14 days old and no use because its uncomfortable to use. I was mis sold the product

Desired outcome: I would like a full refund

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12:33 pm EDT

SCS Seat did not fit in my living room area

When I went to go look at new sofas i selected one and spoke to the salesman and gave our living room measurements then they gave me advices as to how many seats can fit in my living room area. They told me that a 2 corner 5 seats would be fitted perfectly. They also told me that i will have abit of space left over. After a few months my sofas came and the delivery men told me that the 8 seats i bought only 7 were able to fit all together. When the seats did not fit. The delivery men took one seat back and adviced us to get a refund and there should be no problem to do so.

I don’t see why it’s my fault as I gave all the correct measurements and am expected to keep an extra seat when I rang about my problem on the same day that does not fit nor can I get a refund.

Please get back to me as soon as possible with this problem and please give me a refund.

Desired outcome: Refund. My order number: S0056-6537848

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SCS contacts

Phone numbers

+44 800 731 0048 +44 191 521 9521 More phone numbers

Website

www.scs.co.uk

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