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SCS Customer Care Service

A. Share & Sons Ltd.

45-49 Villiers Street
Sunderland
United Kingdom - SR11HA

Customer Support Phone Numbers

Work days:
Mon9:00 AM - 5:30 PM
Tue9:00 AM - 5:30 PM
Wed9:00 AM - 5:30 PM
Thu9:00 AM - 5:30 PM
Fri9:00 AM - 5:30 PM
SatClosed
SunClosed
 Plus

SCS Complaints & Reviews

ScS / vinyl and carpets

Ev
Evaoliver on Feb 23, 2018
Hi Hello, Store location: Leeds The Capet fitters come to fit my kitchen with vinyl and my stairs /landing and my bedroom with all carpets. The fitters said no way can we do the kitchen without underlay which I knew myself you shouldn't put underlay under vinyl, then they went upstairs and...

ScS / mis sold products

St
steph1643 on Feb 22, 2018
I purchased a couch, dining table, chairs and coffee table from this company. Was told it would all be delivered within 6-8 weeks of ordering and that i would not pay for anything until a month after everything had been delivered. I have had the table and coffee table delivered but no...

ScS / failure by your company to repair my laminate

Mr
Mrs Gill Ben Zid on Feb 9, 2018
Photos were uoloaded and sent in on 28.12.17. Man came and looked at problem & took more photos on 16.1.18 No one then contacted us so we contacted your After sales team on 01915146414 . Again no one rang us to say whenvthey would be coming to do the repair. We phoned again and oncexagain...

ScS / fitting carpet

La
Lamw on Feb 7, 2018
Carpet (stripy) has been fitted wonky, promised refit ahead of family event not delivered, shop said fitter efjnitely coming as has carpet on van, having taken a day off and waited all day, finally get hold of fitter who says he was never down to fit the carpet as he's covering for a...

ScS / carpets

Ne
Neil Buchan on Feb 7, 2018
Hi, my partner and I recently purchased some carpets and a table and 6 chairs, the table and chairs have now been delivered and are fantastic, I wanted to wait for these to be delivered to see if they met standards which they do, however I cannot say the same about the carpets as they are...

ScS / endurance sofas & chair

An
Annina on Feb 4, 2018
Purchased a four seater sofa a three seater sofa and a chair in the endurance leather effect range after 13/14 months I noticed that on the inside of the arms where u sit the fabric had started to peel had taken out extra guarantee & submitted a claim to them to be told my claim wasn't...

ScS / carpet

Lu
Lucyf on Jan 23, 2018
In June 2015 my dad purchased a carpet for me (Avalon Elite in Frosted Dawn) from the Basildon store as it was advertised stain resistant and bleach cleanable. Quite quickly I noticed it was not stain resistant and phoned the store on number of occasions for cleaning advice. As that...

ScS / flooring

Ss
SStewa on Jan 21, 2018
In October 2017 I purchased flooring for 4 rooms and paid in full. Move to now end of January 2018'and only 3 rooms have flooring And after 6 attempts scs can not deliver the right flooring for the 4th room There are 2 holes in the flooring which is now cooking away from the door bars that...

ScS / carpet fitter damage to existing carpets

Ma
Macp on Jan 18, 2018
I purchased my carpet from your branch at newcraighall edinburgh and opted for delivery and fitting of my new carpet. My new carpet was fitted on Tuesday 16th January approx 5pm and fitters name was Colin. My new carpet looks great and the fitter done an excellent job however my carpets in...

ScS / Couch

Jo
Joy Bruce on Jan 13, 2018
I purchased a 3 piece suite less than a year ago from SCS in Greenock. The 3 leather on the 3 seater couch is peeling off very badly in several areas (no issues on single chair or 2-seater) (see attached photos). Can you please arrange for someone to come out to have a look at our couch a...

ScS / lazy boy 3 seater reclining sofa

Mr
Mrs Burnett on Dec 23, 2017
On the 18/07/15. I bought 2 x lazyboy sofas, I bought these as I was told they were the best quality that I could buy, the 3 seater cost £1099 and the 2 seater costing £999, We are both disabled and wanted a good sofa that would last for years, Having had the 2 x sofas now for only 2 year...

ScS / jenson black & grey dining table

Pe
Pendleway on Dec 11, 2017
Ordered this Dining Table & four chairs on the 17 Sept 2017...was told it would be delivered in 8 weeks from order date..as I also orders a Reclining sofa & chair on the same date ...i requested all Items to be delivered in 10 wks time ...of which my sofa arrived ... Ime still waiting for...

ScS / carpet/attitude of manager

Be
Bevaz on Dec 5, 2017
My customer number is 3259251 I ordered a sofa and carpet at the beginning if September but waited till my setter was ready to get my carpets fitted. I had a discrepensey with my payment they tried to charge me an extra £100 I had to go in store and ask to see my paper work and after a long...

ScS / 2 new sofas (when they arrive)

Xa
Xanambarnett on Dec 5, 2017
My husband and I went in to the store in Bradford on the 8th of October 2017 and purchased IN CASH 2 new sofas. Was told delivery would be 6-8 weeks, not a problem. Sold our old ones half way through week 7, had a phone call from the actual store day 5 of week 7 staring that our new sofa...

ScS / overall service

Sc
sclb on Dec 5, 2017
We purchased 2 sofas one in stock one to be ordered this was September the 30th. The first problem stock sofa was promised for Monday delivery turned up Tuesday, 2 days taken off. The other sofa we were told 4 to 5 weeks finally arrived today 5th December, driver made 5 calls saying he...

ScS / lack of contact and lack of delivery of cushions

Sa
Sarah morgan on Nov 29, 2017
Store - Cribbs causeway Bristol Trying to chase delivery of accompanying cushions for the 2 ex demo sofas purchased in October. Have sent numerous emails to store - recived one reply from. Helpful colleague who said she would ask manager rob to phone me. He hasn't. I have since sent...

ScS / carpet

Ma
MArta Bis on Nov 25, 2017
I been waiting for the last two days for someone to do measurement no one bother to call me and inform me I put £100 deposit I would like back and go ad order in other shop where they care more about customer service I didn't go to work today because I was told 100% someone coming today because...

ScS / carpet fitting

Tr
Tracy Evans 68 on Nov 20, 2017
I was due to have my carpet fitted on Friday 17th November and after being 2 hours late it turned out to be the wrong carpet! The carpet was put back in the van and my husband and I went straight to our Wrexham store to sort this out. We spoke to Ian who basically told us that these...

ScS / carpet

Le
Leona allsop on Nov 20, 2017
I ordered a living room, stairs carpet and kitchen vinyl to be fitted on the 25/10/17 when the fitters came the wrong colour stairs carpet had been sent I have contacted scs giltbrook several times to sort the mistake to only be fobbed off by saying the carpet manager will return my call...

ScS / damaged delivery

Li
littlefedup on Oct 30, 2017
this company is a complete Joke They deliver to an elderly couple (one with Alzheimer's) a paid cash for three seater and two seater sofa, the two seater is damaged from poor handling (it looks like its been dropped) they cannot do anything until the "customer care team" send someone to look...

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