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SCS Complaints & Reviews

SCS / late sofa set delivery

Scs Customer on May 21, 2018

We ordered the regal 2 seater, 3 seater, corner sofa & foot stool on 29th march from scs speke retail & was told it would be 5weeks until delivery we weren't too keen on the wait until the sales manager said (or maybe sooner) which was the selling point for us. We figured 4-5 weeks tops we...

SCS / ordered sofa

Michael Rooks on May 17, 2018

We ordered a sofa from the hull branch of scs in January of this year and was told it be due by the 22/03/2018 at the latest, we rang up nearly weekly and was told each time that everything is ok and its still due. The last time we rang around 10th March, we was told its in its final...

scs sofa / miss leaded into buying a sofa, false advertising sofa, obtaining money by deception.

Ste Dunmore on May 16, 2018

On the 17th January 2018 I was looking for a new sofa and on the ScS website at the time I inputted real leather 2 seater recliner sofa. A endurance leather sofa appeared, I believed this to be treated leather & it was only upon delivery that I found it that endurance leather means bonded...

SCS / endurance armchair

hodson on May 2, 2018

I'm writing to say how disappointed I am in the purchase of the endurance sofa that I purchased from SCS in Steveanage in November 2013 and took delivery of in March 2014. It is very misleading to state that this product wears better than a leather product. The surface started pealing from...

SCS / wrong sofas/ unacceptable service

Melis BIROL on May 2, 2018

My corner group was delivered after 4months of waiting & they were the incorrect colour when I called they said its what it says on the delivery sheet even though we spent hours in the store with the colleauge deciding what colour we wanted. The 3 seater was missing and they said there wa...

SCS / scs customer aftercare

P Kelly 78 on Apr 28, 2018

After having carpets fitted in Nov 17 we raised an issue that the fitters had made a horrendous job and left a Stanley blade on my 2 year old girls window ledge along with bloodied ‘blue roll' inside her wardrobe. At first Dawn Stell from the aftercare team was really helpful...however, that'...

SCS / carpets to be fitted

Bri D on Apr 13, 2018

I was supposed to have Carpets fitted today friday the 13th of April 18 by SCS Ipswitch? i booked the day of work and spent a considerable amount of time clearing all my living room furniture in to the garden ready for the carpets to be fitted. I called up the store this morning to be...

SCS / carpet complaint

SamanthaGib95 on Apr 12, 2018

Good Afternoon, Samantha Gibson, 2 Birnie Place. I am writing to complain about carpets delivered today and customer service I have received. When ordering the carpets I gave square meterage of the room only, I feel I was never made aware of the free survey or asked for room dimension...

SCS / issue with my sofa

Sharon Lloyd on Apr 3, 2018

I had 2 new sofas delivered October 2018. Over this time three unsightly round circles have appeared on the two seating cushions and on one of the back cushions. An engineer has called today and said it was pile crush and that there is nothing that can be done!!!. He then thought it could...

SCS / carpet/finance

Claire Last on Apr 3, 2018

I spent nearly 2 hours in your store at Lincoln yesterday trying to sort out finance for the carpet I have ordered. I have never had a problem before. Both finance companies apparently said no. Last night and this morning I find out that the information put in by the person inputting my...

SCS / sofas

Michael and Jay on Mar 29, 2018

LIARS and APPALLING SERVICE!!! We were sold two sofas by Brian, then the manager at Junction 9 (now at Cannock?)... if we asked once, we must have asked at least 5 times whether or not the seat cushions were easy-maintenance, i.e. did not require regular rearrangement/'plumping up', as my...

SCS / sofa

Peter Jenkins on Mar 29, 2018

New corner sofa arrived today. Delivery drivers informed my wife that 3 legs were broken, but someone would be out in a few days to repair the 'brand new sofa'. Wife put on the form NO we were not happy with the delivery. Upon being told about this, i called SCS so called aftercare...

SCS / poor quality wooden flooring

Philip oconnor on Mar 28, 2018

From delivery to the flooring finish I have been extremely disappointed. We purchased what SCS claim to be there best platinum flooring. To start with many of the packs of flooring was damaged. Then once installed we noticed chipping of the flooring after 6 weeks We made a complaint and...

SCS / damage to property whilst sofa being delivered

KIRSTEN753 on Mar 28, 2018

On 12th Feb 2018 my sofa was delivered. The delivery guys damaged my newly painted walls, took 3 chunks out of the corner - they noted this ont he delviery note, too pictures and assured me that within 7 days I would receive a call. The call never came. I have been chasing this for the...

SCS / badly fitted carpet and unacceptable customer service

Donna Bampton on Mar 27, 2018

Purchased a carpet/ underlay / fitting on 1st Jan 2018. Fitted on 27th. Badly fitted around landing banister and cut short at 2 out of 3 doorways. Reported it in store to Eddie. Fitter called, will look on 1st Feb, didn't show. Second visit to store, spike to Eddie who called area...

SCS / sofa

Mohammed68 on Mar 26, 2018

I have purchesed sofas from this company and they said it was going to take 10 weeks to come. Its been more than 10 weeks and when i went to ask some informations they said they were 5 weeks delaid. I was assured that I was going to get my sofas on time or even before the time that was set...

SCS / delivery

Minina Pixie on Mar 18, 2018

I dealt with ALAN at PATCHWAY for a new carpet!!! The problems comes with the delivery. Having looked at the sheet, I Noticed the address, for delivery was a total disaster!! Firstly the address was Imperial Way - this is the address of the shop NOT MY HOUSE!!! Secondly - the address in...

SCS / 3 seater sofa twister chair and half moon footstool

Wendy night on Mar 16, 2018

Hi I placed my order on 14th January and was informed by your sales rep that it would be at least 6 weeks but shouldn't be any longer. So when I was still waiting after the 6 weeks I got in touch with the shop and was told that it would be the next week which was after 25th February. After...

SCS / delivery and customer service

Penny Robey on Mar 15, 2018

We were due to have a delivery of our 2 new sofas today, after sitting around all morning waiting I decided to phone and ask if I could have a rough idea on what time they will be here. Only to be told by a very blunt young man that I wasn't receiving them today and they had tried to phone...

SCS / bad back due to unsatisfactory sofa quality

SSandhu on Mar 12, 2018

In 2016, I purchased a black fabric 3 Seater Scatter back Sofa, matching Love Chair and Footstool from SCS Coventry, The Gallagher Retail Park, Stoney Stanton Rd, Coventry CV6 5QE, UK. At the point of purchase, I paid over £1500 and was satisfied with the service received in store by...