SCS
Reviews and Complaints

The fitter has left us with 2 doors we ate not able to close as squd did not need cutting. One a bathroom and one a kitchen door as well as this a bedtoom door that has been cut uneven that daylightcan be seen under and i can fur my hand underneathwhen closed . I have been trying to get help from the fitter and SCS now for almost 4 weeks keeps on passing the buck. No one wants to help. My husband is also disabled and serious ill so if the kitchen door is not closed and a fire was to start in the kitchen it will take him longer from upstairs to get out again no understanding they don't care

ScS, a furniture store with a long history, has garnered mixed reviews from customers. While some praise the quality and service, others express dissatisfaction with issues like slow delivery and customer service problems. It seems that experiences vary widely, highlighting the importance of thorough research before making a purchase decision. Potential customers should consider both positive and negative feedback to make an informed choice.

My complaint is non delivery of furniture after being given 2 different delivery dates. Nov & Dec'24 I have been in store & they it's not their job. I also have emailed them but no reply. I have emailed customer services & guess what no response. I got rid of my furniture 3 days before the 1st delivery, which was a big mistake. I have told them I am a 75 years old & suffer with my spine & have osteoarthritis in both legs & cannot sit on wooden dining chairs very long. At the end of the day I either want the furniture I paid cash for or a full refund. Seeing as they don't reply to emails or answer the phone I am at a loss who to contact.
I am very disappointed with SCS.
I originally made the order 11th Sept'24 order ref no S0038-[protected]

Sales Order No. : S0086-5528051

I purchased these Table and chairs, they were delivered during November 2021.

At the end of last year one of the legs collapsed and broke off. I have photographs of the damage if you want me to send to you. When I look at the chairs I see an inherent fault. The legs are made of aluminium and are at an angle. Over time these legs will collapse. I would like my money back or the fitment that the legs are attached too. When you respond I wish you to discuss the matter with my Father as I am so angry and emotional to deal with this issue. My Fathers mobile is [protected]. His email address is ronald. [protected]@btinternet.com

A Share & Sons Ltd T/A ScS

45-49 Villiers Street

Sunderland

Tyne and Wear SR1 1HA

Question

I can confirm a person over the age of 18 will be present to sign for delivery.

Can a vehicle the size of a Refuse Collection Vehicle park within ten metres of your property? (If

no, detail below)

Delivery Note Comments - Please advise of any Special Delivery Instructions (i.e. Stairs/Parking

Restrictions)?

Are you able to accept your order any sooner than the estimated delivery lead time?

I understand the Estimated Take/Delivery Date is not a confirmed delivery date.

As ScS is unable to store my product, I confirm that I can take immediate delivery once my order

has arrived with ScS.

I understand that as soon my order arrives with ScS we will contact you directly to arrange a

delivery date as soon as possible.

I confirm I have read and understood the points outlined within Delivery Terms/Details.

I am aware I can amend my order up to 7 Days after placing it and understand you do not accept

cancellations as per your Terms and Conditions.

I am happy for you discuss my account with a Friend or Family Member (Please Provide Details

Below)

I agree to the Terms and Conditions set out below and understand a copy will be emailed to me. Agree

Would you like to be contacted by Email?

Would you like to be contacted by Text Messaging SMS?

Would you like to be contacted by Independent Review Sites?

Signature:

Salesperson:

Azeem Tariq

Sell To Address:

Mrs Joanne Dickens

3 Saffron Gardens

Wolverhampton

WV4 5SJ

Tel: [protected] / [protected]

Email: [protected]@hotmail.com

Amount Excl. VAT

59.90

506.67

VAT Identifier

EXEMPT

VAT20

Answer

Yes

Yes

VAT Amount

Access discussed

Yes

Yes

Yes

Yes

Yes

Yes

No

No

No

Delivery Address:

Mrs Joanne Dickens

3 Saffron Gardens

Wolverhampton

WV4 5SJ

Amount Incl. VAT

0.00

20.00

59.90

608.00

667.9 Payment - Thank You

We ordered furniture on the 5th of October 2023, to which the follow up call confirmed a 5 week delivery time. Since then we have received two separate delay emails. I have now received a delivery date and it happens to be the only two days we are not in. We were asked if a neighbour can accept delivery but that's not a viable solution.

I called the booking number provided and was given a blunt answer of "no" to rearranging, and that it would be the first week of January at the earliest, but it may be later.

We were promised a christmas delivery date, but they will not work with you if you are not in on the single day provided.

I called the main customer services to ask for assistance, and they were provided with the same blunt no internally. The lady on the phone on the main customer services number was very apologetic and did her best to resolve.

My sofa was ordered back in June and delivered in July 2023.

It had the incorrect switch on one of the three seaters and after MUCH complaining, it was decided in September (three months after initial delivery and complaint!) that a full replacement suite would have to be ordered and sent.

I received the replacement suite in October and a week after it was delivered the switch on the other side of the three seater sofa stopped working, leaving the sofa outstretched in recline. I was told this was classed as a priority and that someone would be in contact to send engineer out.

The switch was finally replaced on Thursday last week (23/11!) and it is not wired correcting and is opposite to how it should work!

I have to say I am now very angry and I am strongly wanting to return my whole order for a full refund!

I need this issue sorting asap which means ANOTHER wait on the phone to customer services!

The seat cushion is not of satisfactory quality. Had an upholsterer to have a look, he said that the seat foam was of poor quality, and should be replaced with a foam with a 30.35 ILD. They replaced the foam with the same poor quality. I complained again this time the technician said, they won't replace the foam with a better ILD as this is what I payed for. I Disagreed with the decision, he then said that he will put in his report that the chair had no faults. I would like to point out that the chair in the showroom was of far better quality. I cannot believe that an experienced upholsterer would sign off a job, claiming that no faults exist, when they had replaced a like for like foam, which they said needed to be replaced.

Dear sir ,I have just had a second visit from home serve repairs,to replace left hand arm and seat cushion ,on further inspection the repair technician agreed that the left side of said sofa is equally of poor quality and needed replacing .The quality and condition of the sofa and chair are sub standard and need replacing for new ,the situation has been on going for six month with no satisfactory out come ,I have only had the furniture for nine months ,the whole situation is unsatisfactory.I look forward to you response on this matter at your earliest convenience.Mr richard gregg.

We bought this suite from SCS approx 6/8 weeks ago and when they delivered it

they made a hole in the back of the settee.

We have been in constant contact with SCS about this and they asked for various photos that we sent them straight away but they are just stalling in either getting the settee completely recovered or what should really happen is they should supply a brand new settee or even a complete suite as this is what it was bought as.

Unfortunately after sending them loads of messages and phone calls that they have not even had the good manners to at least reply to we are now left in no mans land as the local SCS in Chester has closed for a refurb there is no other way we can contact them

Our sofa arrived with us in October 2022. The sofa arrived with a horrible smell on it and we’ve done everything since then to be rid of it. We ordered the sofa cleaning kit when we purchased the sofa and that has done nothing. So I washed each detachable pillowcase in the washing machine but the smell still lingers. We do not eat or drink on the sofa so there isn’t any possibility it’s food/fluids. We do not smoke either. It has reached a point where we do not have people over and do not want to sit in the living room as the smell is similar to a rotting/sick smell.

Our furniture was delivered 5 weeks ago after waiting 9 weeks. Firstly, we immediately disputed the size of the ‘4 seater settee’. We raised a complaint, went to the shop in Giltbrook where we purchased it from, and was told, yes, it’s the wrong size. We were told we needed to arrange for a technician to come and measure. This happened on the 10.5.23. He confirmed the settee was indeed a 3 seater. We were also missing a bolster cushion from the 2 seater as well. He told us he would put his inspection report through and that it would most likely be you uplift the whole suite and replace with new. Yesterday I spoke with a member of your customer services and admittedly I was frustrated and irate at the time of the call, but to my aghast, she put the phone down on me! So…. bearing in mind both my husband and I work full time so are out most of the day, and the fact the furniture is only 5 weeks old…. I attach pictures showing the considerable drop in the seats. In view of the unmet expectations with the defective, highly poor quality product, I am exercising my rights for a full uplift and refund. We where mis-sold the furniture, clearly believing it was bigger than it actually was. I am legally bound to allow you 14 days from the date of this complaint to refund my money and collect the suite. Should this not be honoured, we will personally arrange the suite to be dropped off at the shop where the order was placed.

Bought a Wilton Carpet from SCS Stockton. When it was fitted when we removed all the excess carpet left by tge fitters we could not believe our eyes. New carpet looks like a muddy dog had run all over it. SCS sent Nigel to check it and he took photos. He agreed it was a complete mess. Nigel rang to say he contacted the manufacturer who has not replied. We are stuck with this horrible mess. Thought Wilton was a good Carpet. Very disappointed. Was laid just over 3 weeks ago but not resolved.

When my sofa was delivered on 13/5/23 the delivery men didn’t even unpack the sofas or put the feet on the sofas I had to unpack and put the feet on myself so i was left with a all packaging which is a lot off and will have to pay to dispose off, with regards to not unpacking and just leaving the sofas was not inspected on delivery as I was told I’m not happy with the delivery company and would appreciate a explanation

Order no: S7777-5985292

This sofa was ordered online on 3/6/22 and delivered and installed in September 2022 at a total cost of £1299.

Since owning the sofa I have experienced a number of issues with it, none of which were the result of regular wear and tear, and some of which were due to the sofa not being assembled correctly when initially received.

These faults include:
- A tear in the seam of a seat cushion (a technician repaired)
- An issue with low quality material on one cushion cover (a replacement cushion was issued)
- A protruding screw in the base of the sofa (a technician repaired unsatisfactorily, and a second technician repaired again thoroughly)
- The two sections of sofa coming apart completely (a technician confirmed that the wrong screws had been used and that it had not been put together properly when first delivered)
- A spring missing causing a sag in the seat (a technician confirmed that the springs in the base had been incorrectly installed on delivery)

The latter three of these issues were only repaired on 12/5/22, and were confirmed by an SCS technician to be the result of poor workmanship during original installation, meaning that despite numerous complaints and contact with SCS customer service, and a number of other technicians coming to "fix" issues, I was effectively sold a faulty sofa, and have had to endure use of it for 8 months, which is not acceptable.

Farnborough store scs manager is completely rude! The delivery drivers are cowboys! Havnt got a clue how to put sofas in through a front door! It wouldn’t fit! Then they were spitting on the sofa and wiping it in were the sofas had paint on them they have damaged my walls scrapped them and taken out chunks! all were they was using there body force against them! I am a very unhappy customer I want Somthing for the inconvenience and Somthing done in regards to my sofas having to go back and dents and Chuck of wall taken out. they were very unprofessional as they were spitting on the sofas and rubbing it in. The sofas have gone back to the Distribution center while I get some feed back and Somthing for the inconvenience! Your staff need training in how to talk to there customers especially your so called managers! I have rights to be upset when home and new sofas get damaged