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Jerome's Furniture

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Customer Service

+1 888 537 6637 (Customer Service)
+1 858 924 1785 (Downtown Dream Shop)
+1 858 924 1871 (San Diego Store)
+1 858 924 1872 (San Marcos Store)
+1 858 924 1873 (Chula Vista Store)
+1 858 924 1874 (El Cajon Store)
+1 858 924 1875 (Scripps Ranch Store)
+1 858 924 1876 (Murrieta Store)
+1 858 924 1877 (Corona Store)
+1 858 924 1878 (Rancho Cucamonga Store)
+1 858 924 1879 (South Bay Store)
+1 858 924 1790 (Anaheim Store)
+1 858 924 1791 (Laguna Hills Store)
+1 858 924 1792 (Fountain Valley Store)
+1 858 924 1793 (Moreno Valley Store)
+1 858 924 1787 (Solana Beach Dream Shop)
+1 858 924 1786 (Mission Valley Dream Shop)
16960 Mesamint St.
San Diego, California
United States - 92127
Mon10:00 AM - 6:00 PM
Tue10:00 AM - 6:00 PM
Wed10:00 AM - 6:00 PM
Thu10:00 AM - 6:00 PM
Fri10:00 AM - 6:00 PM
Sat10:00 AM - 6:00 PM
Sun10:00 AM - 6:00 PM

Complaints & Reviews

Quickview challenger grey power recliner with power headrest

I had this delivered after 2 weeks, and they set it up without checking all functions, and it didn't work the very first time I tried it!!! It supposedly has "premium motors and mechanisms, what a bunch of garbage! I am extremely upset, as I paid $1000+ for this chair, had to wait two weeks, and I did order it online, partly to help local businesses stay afloat, and this is what I get???
I also got rid of my other chair, so now I have nothing I can sit it, just amazing the lack of quality control on these products anymore, and they want us to buy american, unreal.

Dining room table nightmare

Five Months Effort Over 20 Phone Calls Hours Of Work Missed Six Appointments - Two Of Them Cancelled At The...

Sales person dishonest

We bought a CalKing bed on 12/07/19 sales person Jorge Sanchez told us that the bed we were interested in wa...

Customer service & following through

My wife and I went into the store on West Morena Boulevard on November 8th and placed an order for a variety...

Queen mattress

I purchased Three queen mattresses from Jeromes, San Diego. When I moved back to SD from Seattle, Washington...

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All my furniture is defective

2 years ago I purchased couches, bunkbeds, dresser and a twin bed with drawers. The couches have staples sticking out constantly poking us, the wood beds are also giving my child and my self splinters, this has now become a safety hazard and Jerome's is not willing to do anything about it! If I have to go and drop every single piece of furniture off on their show room to show their customers what it really is to have jeromes furniture I will!

Lying on delivery

A month ago I went in to Jeromes went to order living room set paid for it with my card no financing. Jerome...

Marble table top manufacturer default

I ordered A marble table top and eight gray chairs. I picked it up and brought it home set it up and the...

Jerome's Furniture

Sectional nightmare

4 years ago puchased a sectional and kess the a month after purchase called to complain of poor quality. Sitting on it was so uncomfortable. Felt the wood and spings. When called menifee store was told sorry no returns. A few months after started seeing reclining mechanism uneven and seeing love seats sinking. Springs coming out. Called warranty. Took weeks and 4 technicians later and still not fixed. 4 years battling ans getting denied. Saying never got my paper wirk. Photos. Every time I call get excuses and saying have to redo paper work.
I never get calls returned. No emails of my submissions. 4 years and useless warranty. Useless technicians. Useless representatives. Useless warranty sold by company that doesn't stand by uts products. 4 year old sectional you can't sit unless use cushions. Embarrassment when company comes.

All i want is for my sectional which all the srings are coming out to be fixed and get denied. $2000 spend and cant sit on my sofa. Complained and Jeromes inability to stand y their companies slogans. So disgusted with this company

Couch and bedroom set/joe parker/[protected]/contact wife: tolanda parker at [protected]

To whom it may concern: My husband and I shop at your Murrieta, CA store. I love the styles of your...

couch

Sales Order # 0418801kkde Couch has a manufactures defect as diagnosed by Jerome's customer service. They...

mattress cover

Purchased bed and adjustable frame from jeromes on morena blvd. Also got a mattress cover that was suppose to keep mattress cooler. The cover is bigger then the mattress so the fit is not snug layers up very uncomfortable. Spoke to manager she would send request to cooperate due to no return policy even though it does not fit. She says cooperate said no for refund or even store credit. Spoke to several other people and cooperate again still no avail.

mattress cover
mattress cover
mattress cover

Jerome's Furniture

accounting department

Can you please help me with my situation. I placed an order what you guys for some reason you guys decided to...

product paid for was not received

An ordered was placed on their website for 2 loft beds 2 mattresses and 2 mattress boards. Only one bed and mattress showed up. We paid for white glove next day delivery. I have not received a call from Jeromes, I have not received the rest of my order, I have not received a refund, trying to get through their customer service is near impossible. I called the local store and they told be that I would be receiving a call back and none has been received. After various attempts to get the rest of my ordered items, I called the store back and demanded a refund and was told that customer service would be whom I'd have to speak to. My kid has been sleeping on the floor and I still have no bed. I called again today and I get the no answers and I keep getting told that I will get a call back and yet nothing. Not sure where to go from here.

woodmont dining, bed, and bedboard

I am disgusted by the type of business they are running. I've had about five deliveries and all broken or deep scratched items. Not only did I almost lose my job for taking time off each time I need to be there for delivery. They don't want to refund yet can't get me the items I need in order without wood being broken. I will not ever give them business nor recommend this place. Plus getting ahold of managers a nightmare!

leather sofa, loveseat and recliner. not the same as the one in the showroom

Buyer beware!! Let me first start off by saying myself and all of my family have always gone to jeromes over the many years because of the great prices and quality. However, this time was much different. After much searching for a new leather sofa, loveseat and recliner we ended our search at jeromes. We found a beautiful set that was a good $3200 after tax and delivery. We get our order delivered and it looked great, however the seats, on all 3 pieces were sitting at a very very upright angle. This is not the case with the pieces in the store. We gave it some time to break in, and I will tell you it never did! Thats because breaking in was not the problem. It was the angle of the seats. If you sit on this set longer than a few minutes your hips and back are killing you. I called jeromes, they basically told me its to bad, there is no cooling off period and no returns. I told them these seats are way to upright, and if they were like that in the store, we would not have purchased this set! So I had to file a claim with my credit card company that these sofas were not the same as we sat on, and the quality is poor. After 60 days of my credit card company researching, they sent me a letter that said jeromes is willing to work with me. At this point all I want is to exchange the set not return. We cannot use the set at all! It sits in our front living room unused. Every person that comes to our home says the same thing... Their back and hips hurt from this seating. After the letter from the credit card, I thought ok great, jeromes is willing to work with me. Not so! I called and finally received a call back from a "manager" in the service department. He called me and was such a jerk!! He was so completely disrespectful and condescending to me. He talked really fast trying to speak over me, telling me there are no returns or exchanges. I told him that is not true, I myself have purchased a sofa from the san marcos store that was a return, my salesman at the time told me that. Its in the jeromes "bloopers" section. This manager on the phone kept telling me it was not jeromes fault that I do no like this furniture. I told him my credit card company said jeromes was willing to work with me, and he kept telling me it was my fault that I purchased the wrong sofa set. I was in complete disbelief of how he was treating me! They do not care about their customers, only the money! He then told me he would consider taking the set back if I pay $650 to do so. What?!! He said that will offset the cost for jeromes to donate the set! I told him its free to donate! In fact whatever organization you donate to will come pick it up for free!. He then told me I probably could'nt afford to pay the $650 anyway! Are you kidding me?! That was the end of my phone call with this so called manager. So I am writing this review to try and prevent this from happening to anyone else out there! We all work hard for our money, and there are so many furniture stores to choose from in san diego, go somewhere they stand behind their products!!! Jeromes does not, and if there is a problem, they try to berate and belittle you!!! Buyers beware!!! I am also filing a complaint with the better better business bureau

payment not refunded

My wife and I came into Jeromes, the San Marcos location, late June in search of a mattress and we were sold...

furniture, delivery and customer service

Purchased a sofa sectional and chaise August 2018. The delivery was a nightmare, was given a 4 hour time frame when delivery would occur. No delivery and the chaise was damaged so they couldn't deliver. One day wasted. Rescheduled on a Sunday, they delivered one hour after promised time. I can't just stay home and wait for deliveries. I work! Now, fast forward to July 2019, the sofa sectional and chaise material is unraveling and the frame to the sofa sectional is breaking. I have no children, no heavy weight placed on it. Not a lot of use. Very cheap materials used to manufacture the furniture and poor workmanship. Customer service was just as bad. Called to confirm to have a technician come and take "pictures" of the damage and they scheduled from 9-11:00 am on the day I have a doctor's appointment, never mind it's for my cancer care. Told the representative I had a medical appointment and if she could schedule for later and she said she doesn't know the technician's schedule so she can't promise me anything. She then asked me when my doctor's appointment would be done and I told her that's a stupid question to ask because I can't predict what would happen at my doctor's appointment and she said' "I'm going to end this call" and hung up on me. Several hang ups and hours later still waiting to resolve my problem with this defective furniture I purchased. This was my first and definitely my last purchase with Jerome's Furniture. Their commercials tell you they have a better price and they do because it's cheap crappy furniture they sell. Good quality furniture is worth the price but you won't find it at Jerome's.

mattress

5/18/3019

Hello,
I purchased a mattress Nov 2018. Im currently making payments. I was told the mattress wouldn't get any softer. As of now its too soft and it feels like my boyfriend and I sync in the bed. We get up with back pain. Its very disappointin the results of the bed. I had spoken to someone last week and they were going to contact me and as of now they haven't.
Thanks,
Maria Torres

mattress
mattress

Jerome's Furniture
  • Updated by Mms19 · May 18, 2019

    I purchased a mattress Nov 2018. Im currently making payments. I was told the mattress wouldn't get any softer. As of now its too soft and it feels like my boyfriend and I sync in the bed. We get up with back pain. Its very disappointin the results of the bed. I had spoken to someone last week and they were going to contact me and as of now they haven't.

  • SubSquirrel May 18, 2019

    How nice that you are sync in bed! If the bed was soft, I’d be afraid of sinking into it.

    0 Votes

returns

I purchased a recliner, mattress with headboard and frame. The recliner I received is gard as a rock unlike...

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