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Jerome's Furniture Customer Service

0
Complaints39
Pending0
Resolved0

Jerome's Furniture, Inc.

16960 Mesamint St.
San Diego
California
United States - 92127

Customer Support Phone Numbers

+1 888 537 6637(Customer Service) 8 5
+1 866 633 4094(Distribution Center) 8 4
+1 858 924 1785(Downtown Dream Shop) 1 0
+1 858 924 1871(San Diego Store) 0 0
+1 858 924 1872(San Marcos Store) 0 1
+1 858 924 1873(Chula Vista Store) 0 2
+1 858 924 1874(El Cajon Store) 0 0
+1 858 924 1875(Scripps Ranch Store) 1 0
+1 858 924 1876(Murrieta Store) 1 0
+1 858 924 1877(Corona Store) 3 0
+1 858 924 1878(Rancho Cucamonga Store) 0 0
+1 858 924 1879(South Bay Store) 0 0
+1 858 924 1790(Anaheim Store) 0 0
+1 858 924 1791(Laguna Hills Store) 0 1
+1 858 924 1792(Fountain Valley Store) 0 0
+1 858 924 1793(Moreno Valley Store) 2 0
+1 858 924 1787(Solana Beach Dream Shop) 0 0
+1 858 924 1786(Mission Valley Dream Shop) 0 0
Mon10:00 AM - 6:00 PM
Tue10:00 AM - 6:00 PM
Wed10:00 AM - 6:00 PM
Thu10:00 AM - 6:00 PM
Fri10:00 AM - 6:00 PM
Sat10:00 AM - 6:00 PM
Sun10:00 AM - 6:00 PM
Locations

San Diego
1190 W Morena Blvd, San Diego CA 92110
 
Downtown Dream Shop
1071 Market St., San Diego CA 92101

Distribution Center
16960 Mesamint St., San Diego CA 92127
 
San Marcos
780 Los Vallecitos Blvd, San Marcos CA 92069
 
Chula Vista
775 Plaza Court, Chula Vista CA 91910

El Cajon
333 N Johnson Ave., El Cajon CA 92020
 
Scripps Ranch
10724 Treena St., Scripps Ranch CA 92131
 
Murrieta
24410 Village Walk Pl, Murrieta CA 92562
 
Corona
3615 Grand Oaks Ste C-1, Corona CA 92881-4644
 
Rancho Cucamonga
11750 E 4th St., Rancho Cucamonga CA 91730-6131
 
South Bay
18850 Hawthorne Blvd, Torrance CA 90504
 
Anaheim
1021 N Tustin Ave., Anaheim CA 92807
 
Laguna Hills
23401 Avenida de la Carlota, Laguna Hills CA 92653
 
Fountain Valley
18370 Pacific St., Fountain Valley CA 92708
 
Moreno Valley
12500 Day St., Moreno Valley CA 92553
 
Solana Beach Dream Shop
Mattresses & Rugs, Solana Beach Towne Centre, 663 San Rodolfo Drive № 106, Solana Beach CA 92075
 
Mission Valley Dream Shop
Rio Vista Shopping Center, 8440 Rio San Diego Drive № 101, San Diego CA 92108
Plus

Jerome's Furniture Complaints & Reviews

Jerome's Furniture / bed frame/mattress

Je
Jessica Leighty on Mar 16, 2019

I ordered my bed frame and mattress, I was told I would receive it same day shipping, then switched to oh it's out of stalk won't be in until Monday or tuesday, which I was fine with because what's two more days then Monday and tuesday came by and never received my items I called again and...

Jerome's Furniture / aireloom firm mattress

Fi
FIH on Feb 28, 2019

I purchased a $3, 600 mattress from Jerome s their hand maid Airloom addition that has turned out to be a complete disaster. The bed is unimaginably uncomfortable. I have called customer service since having the mattress delivered in my home from day 1. I was asked to wait until the break in...

Jerome's Furniture / saddlebrook wall unit / customer service

Ca
Cathy Fitzgerald Young on Feb 20, 2019

We purchased the Saddlebrook Wall Unit and it was delivered on Mon., Jan. 28 only to discover a piece on the door was installed improperly. Two days later an engineer from Jerome's came out and told us the part would have to be ordered from the manufacturer and it should be in by the end...

Jerome's Furniture / patio furniture cushions tearing and poor customer service on warranty

Ma
Macyh on Jan 22, 2019

I ordered replacement cushions for my sofa purchased at the San Marcos store after they all started tearing. The furniture was purchased in 2016 with an extended warranty. The replacement cushions were ordered and paid for 7/21/2018 at the Murrieta store. Never heard from Jerome's again. I...

Jerome's Furniture / living room sofas

Pa

I purchased a three piece set in December 2015. It. was repaired 6 times each time coming back with the same problem within days. In September 2018 I finally got a reselect as they could not resolve the problem. I selected a single piece that cost more than my original 3 piece set. The...

Jerome's Furniture / non-existent promotional...

Ev
Evette Johnson on Jan 11, 2019

I purchased a living room set, coffee table and end table on August of 2017. My payments have been paid on time and I have always paid more than what the statement says. First, I received a letter saying that because I was delinquent on another account (not Jerome's/Synchrony) that my credit...

Jerome's Furniture / delivery service

Ha
Hatejeromes on Dec 16, 2018

We have purchase two couches, tables. Bedroom set and Dining set. All did not arrive during any scheduled time. Actually two delivery's were after 10pm with scheduled time of 6pm. The bed was the wrong bed and had to sleep on only the mattress. The dining set had 2 broken chairs and took...

Jerome's Furniture / sofa

Av
ava Castellanos on Sep 16, 2018

Good day, We purchased a sofa from you and have been very disappointed with our buy. Although, the sofa is nice looking we really bought it for comfort. We specifically looked for something very soft and thought we found that when we choose your higher priced sofa set. The sofa we sat in...

Jerome's Furniture / damage floor at the time of delivery

Ma
Margarita Mauricio flores on Aug 30, 2018

At the time my dinning table was delivered my new floor was damaged. I have spoken with Eunica she requested for us obtain a quote once the quote was obtained she indicated that they are a small company and therefore she was going to speak with your company. It's been over 3 months and i...

Jerome's Furniture / failure to repair love seat covered under warranty (manufacturer defect as stated by jerome's technician)

Ev
Eva Trujillo on Aug 28, 2018

Re:148011 September 2017 was the initial date of complaint and we were then referred to Guardian. Guardian sent a technician out and stated that it was a Manufacture defect and they will send a report to Jeromes's to follow up. That never occurred. We had to contact Jeromes to send out yet...

Jerome's Furniture / very poor and rude customer service from employee and manager.

Fe
fender359 on Aug 24, 2018

8/24/2018 I was trying to purchase a relining sofa for my sick and dying father. I explained the need and sensitive situation and expected simply to be able to make a purchase and have it delivered. Trying to get the delivery was a complete hassle. I was told I cant add anything unless I...

Jerome's Furniture / power motion recliner (59351)

Do
Donald Sanders on Aug 8, 2018

On November 18, 2015, I purchased a Power Motion Recliner from Jerome's Furniture Store in Rancho Cucamonga. With that purchase I paid for a 5 year warranty. Now approximately 2 1/2 half years into the warranty, the frame on the chair is out of alignment. I reported the problem to Jerome'...

Jerome's Furniture / delivery manager

Ta
Taresaart on Jul 19, 2018

Was not provided with 24 hour advance notice of delivery date. I am unable to accept delivery I will be out of town. When this was told to the Murrieta store Delivery Manager Mariah I was told I would be charged a $75 fee to reschedule? How is it that I am being charged a $75 reschedule...

Jerome's Furniture / product and service for the cannery sideboard

Bo
Bonnie o on Jul 2, 2018

We purchased a cannery sideboard on may 10 2018 and on may 11 it was delivered. After the delivery people left I wasn't to clean it and opened the door and saw 2 screws broken off. We immediately called and ask that it be returned and was told they couldn't come till the next day. They...

Jerome's Furniture / customer service

Mi
Mildred Chester on Jun 14, 2018

I purchased an adjustable base bed, i have had the bed for 5 months. The remote needs to be replaced i have been told it can take them 8-12 WEEKS, in the meantime my bed has been in an upright position making it dificult to sleep. Your staff has given me no real solutions and aare very...

Jerome's Furniture / use of credit card for phone order

An
AngieECG on May 22, 2018

I called and spoke to the South Bay store manager in Torrance this evening. I explained to him that my fiancé has just gotten out of the hospital and ordered an electric bed. He wanted to finance his purchase and use his credit card. However, he was told that he could not. The irony was that...

Jerome's Furniture / customer service

Bo
Bob Olivares on May 18, 2018

Jerome's Customer Service Friday 5/11/14: I purchased a Cannery Sideboard at the Laguna Hills store. Devon, our sales associate, said it may be back ordered, but she was able to find one in stock. The delivery would take place the following day and I would be contacted via phone, email...

Jerome's Furniture / sofa table and sofa

Kl
KLaughlin on May 8, 2018

1. purchased sofa table w/guardian warranty. the table is made of 'distressed wood.' while cleaning the table with a cloth, the cloth snagged on the table and pulled of a piece of wood. there is also wood chipping away around the center of the table. filed a service request: guardian told...

Jerome's Furniture / dining room table and chairs

Ma
Maricruz Santana on May 8, 2018

I purchases a as/is dining room table and chairs on 5/5/18. The salesperson (Wendy) stated that the only thing wrong with the table were scratches on the wood. When we got the table and the dining chairs home we noticed that one of the chairs was missing a stick at the bottom of the chair that...

Jerome's Furniture / couch and loveseat

Bo
BobbiJan on Apr 20, 2018

I purchased both products along with a mattress less then four years ago. While the mattress has been wonderful. Both couch and loveseat have fallen apart. I am so unhappy. First I used loveseat and recliner cushion was falling out. I talked to warranty people (bought 4 year extended) said it...