I ordered my bed frame and mattress, I was told I would receive it same day shipping, then switched to oh it's out of stalk won't be in until Monday or tuesday, which I was fine with because what's two more days then Monday and tuesday came by and never received my items I called again and...
I purchased a $3, 600 mattress from Jerome s their hand maid Airloom addition that has turned out to be a complete disaster.
The bed is unimaginably uncomfortable. I have called customer service since having the mattress delivered in my home from day 1. I was asked to wait until the break in...
We purchased the Saddlebrook Wall Unit and it was delivered on Mon., Jan. 28 only to discover a piece on the door was installed improperly. Two days later an engineer from Jerome's came out and told us the part would have to be ordered from the manufacturer and it should be in by the end...
I ordered replacement cushions for my sofa purchased at the San Marcos store after they all started tearing. The furniture was purchased in 2016 with an extended warranty. The replacement cushions were ordered and paid for 7/21/2018 at the Murrieta store. Never heard from Jerome's again. I...
I purchased a three piece set in December 2015. It. was repaired 6 times each time coming back with the same problem within days. In September 2018 I finally got a reselect as they could not resolve the problem. I selected a single piece that cost more than my original 3 piece set. The...
I purchased a living room set, coffee table and end table on August of 2017. My payments have been paid on time and I have always paid more than what the statement says.
First, I received a letter saying that because I was delinquent on another account (not Jerome's/Synchrony) that my credit...
We have purchase two couches, tables. Bedroom set and Dining set. All did not arrive during any scheduled time. Actually two delivery's were after 10pm with scheduled time of 6pm. The bed was the wrong bed and had to sleep on only the mattress. The dining set had 2 broken chairs and took...
Good day,
We purchased a sofa from you and have been very disappointed with our buy. Although, the sofa is nice looking we really bought it for comfort. We specifically looked for something very soft and thought we found that when we choose your higher priced sofa set. The sofa we sat in...
At the time my dinning table was delivered my new floor was damaged. I have spoken with Eunica she requested for us obtain a quote once the quote was obtained she indicated that they are a small company and therefore she was going to speak with your company. It's been over 3 months and i...
Re:148011
September 2017 was the initial date of complaint and we were then referred to Guardian. Guardian sent a technician out and stated that it was a Manufacture defect and they will send a report to Jeromes's to follow up. That never occurred. We had to contact Jeromes to send out yet...
8/24/2018
I was trying to purchase a relining sofa for my sick and dying father. I explained the need and sensitive situation and expected simply to be able to make a purchase and have it delivered. Trying to get the delivery was a complete hassle. I was told I cant add anything unless I...
On November 18, 2015, I purchased a Power Motion Recliner from Jerome's Furniture Store in Rancho Cucamonga. With that purchase I paid for a 5 year warranty. Now approximately 2 1/2 half years into the warranty, the frame on the chair is out of alignment. I reported the problem to Jerome'...
Was not provided with 24 hour advance notice of delivery date. I am unable to accept delivery I will be out of town. When this was told to the Murrieta store Delivery Manager Mariah I was told I would be charged a $75 fee to reschedule? How is it that I am being charged a $75 reschedule...
We purchased a cannery sideboard on may 10 2018 and on may 11 it was delivered. After the delivery people left I wasn't to clean it and opened the door and saw 2 screws broken off. We immediately called and ask that it be returned and was told they couldn't come till the next day. They...
I purchased an adjustable base bed, i have had the bed for 5 months. The remote needs to be replaced i have been told it can take them 8-12 WEEKS, in the meantime my bed has been in an upright position making it dificult to sleep. Your staff has given me no real solutions and aare very...
I called and spoke to the South Bay store manager in Torrance this evening. I explained to him that my fiancé has just gotten out of the hospital and ordered an electric bed. He wanted to finance his purchase and use his credit card. However, he was told that he could not. The irony was that...
Jerome's Customer Service
Friday 5/11/14:
I purchased a Cannery Sideboard at the Laguna Hills store. Devon, our sales associate, said it may be back ordered, but she was able to find one in stock. The delivery would take place the following day and I would be contacted via phone, email...
1. purchased sofa table w/guardian warranty. the table is made of 'distressed wood.' while cleaning the table with a cloth, the cloth snagged on the table and pulled of a piece of wood. there is also wood chipping away around the center of the table. filed a service request: guardian told...
I purchases a as/is dining room table and chairs on 5/5/18. The salesperson (Wendy) stated that the only thing wrong with the table were scratches on the wood.
When we got the table and the dining chairs home we noticed that one of the chairs was missing a stick at the bottom of the chair that...
I purchased both products along with a mattress less then four years ago.
While the mattress has been wonderful. Both couch and loveseat have fallen apart. I am so unhappy. First I used loveseat and recliner cushion was falling out. I talked to warranty people (bought 4 year extended) said it...
