Buyer beware!! Let me first start off by saying myself and all of my family have always gone to jeromes over the many years because of the great prices and quality. However, this time was much different. After much searching for a new leather sofa, loveseat and recliner we ended our search at jeromes. We found a beautiful set that was a good $3200 after tax and delivery. We get our order delivered and it looked great, however the seats, on all 3 pieces were sitting at a very very upright angle. This is not the case with the pieces in the store. We gave it some time to break in, and I will tell you it never did! Thats because breaking in was not the problem. It was the angle of the seats. If you sit on this set longer than a few minutes your hips and back are killing you. I called jeromes, they basically told me its to bad, there is no cooling off period and no returns. I told them these seats are way to upright, and if they were like that in the store, we would not have purchased this set! So I had to file a claim with my credit card company that these sofas were not the same as we sat on, and the quality is poor. After 60 days of my credit card company researching, they sent me a letter that said jeromes is willing to work with me. At this point all I want is to exchange the set not return. We cannot use the set at all! It sits in our front living room unused. Every person that comes to our home says the same thing... Their back and hips hurt from this seating. After the letter from the credit card, I thought ok great, jeromes is willing to work with me. Not so! I called and finally received a call back from a "manager" in the service department. He called me and was such a jerk!! He was so completely disrespectful and condescending to me. He talked really fast trying to speak over me, telling me there are no returns or exchanges. I told him that is not true, I myself have purchased a sofa from the san marcos store that was a return, my salesman at the time told me that. Its in the jeromes "bloopers" section. This manager on the phone kept telling me it was not jeromes fault that I do no like this furniture. I told him my credit card company said jeromes was willing to work with me, and he kept telling me it was my fault that I purchased the wrong sofa set. I was in complete disbelief of how he was treating me! They do not care about their customers, only the money! He then told me he would consider taking the set back if I pay $650 to do so. What?!! He said that will offset the cost for jeromes to donate the set! I told him its free to donate! In fact whatever organization you donate to will come pick it up for free!. He then told me I probably could'nt afford to pay the $650 anyway! Are you kidding me?! That was the end of my phone call with this so called manager. So I am writing this review to try and prevent this from happening to anyone else out there! We all work hard for our money, and there are so many furniture stores to choose from in san diego, go somewhere they stand behind their products!!! Jeromes does not, and if there is a problem, they try to berate and belittle you!!! Buyers beware!!! I am also filing a complaint with the better better business bureau
